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Accessibility Statement

Accessibility Statement

Last Updated: February 1, 2025

This Accessibility Policy (“Policy”) establishes the standards, commitments, and procedures by which Z Natural Foods, a company organized and existing under the laws of the State of Florida with its principal place of business in Palm Beach, Florida (“ZNF”), provides digital content, products, and services through its website (the “Site”). This Policy is intended to afford ZNF robust legal protection by setting forth comprehensive accessibility guidelines, and by mandating that all disputes be resolved exclusively through binding arbitration as detailed in our Terms of Use (“TOU”).

1. Statement of Commitment

ZNF is committed to ensuring that its Site is designed, maintained, and enhanced to be accessible and user-friendly for all persons, including those with disabilities. In furtherance of this commitment, ZNF has instituted a range of measures—including the integration of advanced assistive technologies and adherence to recognized accessibility standards—to ensure that every user can effectively and independently access our digital content and services.

2. Compliance with Legal and Regulatory Standards

ZNF’s accessibility efforts are designed to comply with all applicable federal, state, and local laws, including but not limited to the Americans with Disabilities Act (ADA) and related statutes, as well as the Web Content Accessibility Guidelines (WCAG) version 2.2 at the AA level. Moreover, ZNF endeavors to align its practices with guidelines and standards issued by governmental and regulatory authorities, including the USDA, FDA, WHO, FTC, FCC, NIH, and other pertinent organizations.

3. Accessibility Measures and Features

3.1 Website Design and Compatibility

  • User-Friendly Interface:
    The Site is designed with a clear structure that employs headings, lists, paragraphs, and other formatting features to facilitate navigation by all users, including those using assistive technologies.
  • Browser and Device Support:
    ZNF supports current versions of major browsers—such as Chrome, Firefox, and Edge—and is compatible with a wide range of devices, including mobile platforms and tablets.
  • Assistive Technologies:
    The Site is fully compatible with leading assistive technologies including screen readers (e.g., NVDA, JAWS, VoiceOver), mobile screen readers, magnifiers, and voice recognition software.

3.2 Assistive Technology and Accessibility Applications

  • Accessibility Applications:
    ZNF has integrated an Accessibility App (the “Accessibly App”) into its Site environment, which is engineered to facilitate navigation and interaction for users with disabilities. This application is optimized for Shopify environments and is powered by HTML, CSS, JavaScript, NodeJS, and MongoDB.
  • Core Functionalities:
    The Accessibly App provides the following features to enhance usability in compliance with WCAG standards:
    • Keyboard Navigation: Enables navigation via the “Tab” key in accordance with WCAG 2.1/2.1.1.
    • Zoom: Allows users to magnify text up to three times its original size (WCAG 2.1 / 1.4.4).
    • Bigger Cursor: Provides a larger, more visible cursor to facilitate site browsing.
    • Color Adjustments: Includes options to invert colors, tweak contrast (WCAG 2.1 / 1.4.6), tweak brightness (WCAG 2.1 / 1.4.6), and apply grayscale (WCAG 2.1 / 1.4.6).
    • Reading Assistance: Offers a guiding reading line and a “read the page aloud” function.
    • Font and Link Enhancements: Permits the use of highly legible fonts (e.g., Helvetica) and the option to highlight links.
    • Image Accessibility: Provides alternative text (alt text) for images—including descriptions generated via recognized image analysis tools—and tooltips to offer additional context.
    • Visibility Options: Allows users to hide images to improve text clarity.
  • Assistive Technology Tips:
    For optimal use, users are encouraged to utilize the latest versions of their assistive tools and browsers and to experiment with various combinations to determine the most effective setup for their needs.

3.3 Multimedia Accessibility and Third-Party Content

  • Video and Multimedia:
    All video content—including tutorials, informational montages, and other multimedia presentations—is provided with closed captions, transcripts, or text equivalents to ensure accessibility.
  • Third-Party Applications and Content:
    ZNF exercises commercially reasonable efforts to ensure that third-party applications (such as social media feeds, review modules, and other embedded content) are accessible. However, variations in functionality may occur. ZNF disclaims any warranty or liability for accessibility issues arising from third-party content; users encountering difficulties are encouraged to notify ZNF so that appropriate measures may be taken.
  • Reference Resources:
    For the convenience of our users, the Site provides links to third-party resources and guidelines, including but not limited to materials from Google Disability Inclusion, Apple Mac OS Accessibility, Mozilla Firefox Accessibility Toolkit, the Americans with Disabilities Act, and the W3C Web Accessibility Initiative. References to popular third-party screen readers, including JAWS and NVDA, as well as resources from the American Foundation for the Blind, are also provided solely for informational purposes.

3.4 Additional Usability Enhancements

  • Site Structure and Text Equivalents:
    ZNF maintains a clear, consistent site structure to facilitate easy navigation. Efforts are ongoing to ensure that all images and multimedia content are fully accessible through the provision of alternative text, captions, and transcripts.
  • Full Keyboard Access:
    The Site is designed to support complete navigation via keyboard commands, ensuring that users can access all features without reliance on a mouse.
  • Consistency:
    Once users become familiar with the layout and navigation, they can expect consistent performance and accessibility across all pages and features.
  • Ongoing Improvement:
    Recognizing that technology and accessibility standards continually evolve, ZNF remains dedicated to identifying areas for improvement and implementing changes as necessary.

4. Quality Assurance, Testing, and Training

  • Regular Audits and Testing:
    ZNF employs a combination of automated tools and manual testing conducted by professionals with disabilities to assess and enhance Site accessibility. Regular scans and audits are conducted to identify issues and implement corrective actions promptly.
  • Expert Partnership:
    To support these efforts, ZNF has engaged the services of digital accessibility specialists (e.g., EcomBack.com), who provide periodic audits and recommendations to continuously elevate accessibility standards.
  • Team Training:
    The digital and technical teams at ZNF receive ongoing training on accessibility best practices and emerging technologies to ensure the Site remains compliant with evolving standards.

5. User Assistance and Feedback

If you need help using or accessing any part of ZNaturalFoods.com, don't hesitate to reach out to us. We'll work with you to provide the information, content, or transaction you need in a way that works best for you and complies with applicable laws (like offering telephone support). Remember, we're all in this together!

Feedback and Continuous Improvement:
ZNF values user feedback and actively encourages suggestions to identify and resolve any accessibility challenges. While ZNF endeavors to address all reported issues promptly, users are advised that certain aspects of third-party content or applications may be beyond ZNF’s direct control.

Our Accessibility App and Mission

We've conducted thorough audits to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.2. We've also integrated an Accessibility App that helps disabled users navigate our site using the Tab key. This app follows WCAG guidelines and meets most Level AA requirements, helping us make our site accessible to all.

Techie Stuff
The Accessibly App works best in Shopify environments and is powered by the following technologies:

HTML
CSS
JavaScript
NodeJS
MongoDB

Need a Hand?

We're here to support you! If you need help with the Accessibly App, just email us at hello@accessiblyapp.com, and we'll get back to you within three business days.

While we can't fix issues with third-party sites or apps if you encounter any problems with the ones we link to, let us know. We'll contact the site owners, or you can reach out to them directly for assistance.

Our website may also link to third-party sites and apps with accessibility features. For your convenience, we've provided links to descriptions and helpful resources.

We've also included references to some third-party screen readers like JAWS and a general discussion of Screen Readers by the American Foundation of the Blind. Just remember, we haven't reviewed or tested these, but we thought they might be helpful for you.

Third-Party Screen Readers:

6. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or related to this Policy—including issues concerning the accessibility of the Site or the digital services provided—shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our TOU. By accessing or using the Site, you expressly agree to resolve all disputes via arbitration and waive any right to bring a class or representative action in any forum.

7. Amendments and Modifications

ZNF reserves the right, in its sole discretion, to modify or update this Policy at any time. Any modifications will be effective immediately upon posting to the Site, and continued use of the Site following such changes constitutes acceptance of the revised Policy. Users are encouraged to review this Policy periodically to remain informed of updates.

8. Governing Law and Severability

This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to any conflict of laws principles. Should any provision of this Policy be deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9. Limitations of Liability

While ZNF is committed to maintaining high standards of accessibility, the Site is provided on an “as is” basis without any warranties, express or implied, including but not limited to warranties of uninterrupted or error-free operation. ZNF shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Site or its accessibility features.

10. Entire Agreement

This Policy, together with the TOU and any other applicable policies referenced herein, constitutes the entire agreement between you and ZNF regarding accessibility and the use of digital services on the Site.

Heads Up!

We're always striving to improve our website's accessibility so that it is as easy as possible for everyone to use. To achieve this, we're committed to understanding your needs, staying updated on new technology, and using our resources best.

While we're doing our best, there may still be some areas of our site that need more attention. We value your feedback and suggestions to help us identify and address any accessibility issues.

We're on this journey together, ensuring our site delivers top-notch value, innovation, and accessibility for all our visitors!

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Accessibility Policy. If you do not agree with any provision of this Policy, please refrain from using the Site.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.