Z Natural Foods · Orders & delivery
Shipping & Delivery Policy
Clear expectations from order preparation to delivery, freight and local pickup.
Learn how timing, shipping charges, customs and delivery issues are handled, and which responsibilities apply to consumer and commercial orders.
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Need help with a shipment?
Contact Orders@ZNaturalFoods.com or 1-888-963-6637. Processing time and carrier transit are separate. Please report problems promptly; mandatory rights are not limited by our service-report requests.
Scope, agreements & policy priority
Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) operates from West Palm Beach, Palm Beach County, Florida. This Policy explains shipping, delivery, collection and related logistics for transactions in which ZNF sells goods or performs an agreed fulfillment role.
It covers relevant retail, walk-in and pickup orders; domestic and international consumers; wholesale, bulk, commercial and institutional buyers; government orders; custom formulas and blends; private/white label, co-packing and contract manufacturing; and drop shipping. It applies to the authorized sales channels actually used for the transaction, including website, telephone, email, accepted quotations, invoices, purchase orders, marketplaces and approved automated ordering.
1.1 How an agreement is formed
Contractual restrictions apply only when validly included in your agreement after adequate notice. Merely receiving goods, visiting this page or seeing a policy link does not establish acceptance. The Terms of Use and Purchases, Subscriptions & Pre-Orders Policy govern formation. Unless a controlling agreement or law provides otherwise, ZNF accepts an order by shipment or express written acceptance, whichever occurs first. An automated acknowledgment or payment authorization alone is not acceptance.
1.2 Which terms control
Mandatory law comes first. Within the subject they address, an expressly controlling signed agreement, accepted specification, express warranty and agreed transaction-specific disclosure take priority over general language. The Terms of Use govern general contractual matters and disputes; this Policy governs logistics and shipping risk; the Purchases Policy governs ordering and payment; and the Cancelations, Returns, Refunds & Title Policy governs post-order remedies and title. No general disclaimer cancels a specific enforceable promise.
ZNF objects to additional or different buyer-form, portal, purchase-order or routing-guide terms unless an authorized representative accepts them in writing. If the parties’ conduct nevertheless forms a contract, applicable law determines its terms. Procurement provisions that apply by law remain effective.
Carrier drivers, brokers and receiving personnel cannot amend ZNF’s sales obligations merely by adding terms to a receipt or transport document. A special delivery guarantee, changed allocation or waiver requires agreement through an authorized ZNF representative or another legally effective basis. Routine tracking updates do not amend an accepted commitment.
Consumer and business rules differ
A business account, large order or company address does not by itself remove consumer or small-business protections. The purchase purpose and governing law determine which rules apply. Sections 7 and 12 explain important consumer exceptions.
Processing, custom work & split shipments
2.1 Processing is separate from transit
Processing includes preparing an order for dispatch. Transit begins after the carrier receives it. Creating a label or sending a tracking number does not mean the carrier has the goods. Many ordinary in-stock orders are processed within approximately 24 business hours; this is operational guidance, not a promise for every order. The order’s disclosed timing and the delay protections in Section 4 remain effective.
Inventory, payment verification, address questions, order volume, quality checks and required documentation may affect readiness. These checks do not automatically restart a legally applicable shipment deadline or permit indefinite retention of payment.
2.2 Custom, bulk and manufacturing orders
Custom formulas/blends, private or white label, co-packing, contract manufacturing, special sourcing, export preparation and unusual packaging may need longer lead times. The accepted scope should identify the specifications, customer inputs, approvals, production schedule, quality-release requirements and shipping arrangements. Estimated production completion is not the same as release for shipment or delivery.
Missing customer approvals, artwork, materials or instructions may reasonably affect the agreed schedule and create agreed, lawful costs. ZNF’s own breach is not customer-caused delay. A carrier booking does not authorize release of an unapproved lot or excuse an agreed specification, safety requirement or mandatory refund.
2.3 Backorders, subscriptions and separate packages
Pre-orders, backorders and subscription shipments follow the Purchases Policy and the accepted offer. We may divide an order into packages, lots or dispatch dates when appropriate, with required notice. Partial shipment does not count as shipment of the remaining goods. We will not add undisclosed shipping charges, make a material product substitution without required approval, or treat this Policy as advance consent to indefinite delay.
U.S. parcel services & free shipping
Standard ZNF-fulfilled parcel orders generally dispatch from West Palm Beach, Florida, or another location identified for the order. Available carriers and services depend on destination, product, package size and service availability; options may include FedEx, USPS, UPS, DHL or another lawful provider.
3.1 Selecting a service
For standard or promotional shipping, ZNF may select the carrier and routing consistent with the accepted offer. If you purchased a specific service or accepted delivery commitment, that commitment controls. We will not use general carrier discretion to silently replace a paid service with a materially inferior one without the agreement or remedy required by the transaction and law.
“Overnight,” “two-day” and similar carrier descriptions concern the selected service, not an automatic promise to dispatch on the order date. Carrier estimates, historical delivery times and service maps are guidance; an enforceable delivery promise or mandatory remedy is not erased by calling timing an estimate. Tell us about an essential arrival date before ordering.
3.2 Free standard shipping when offered
Where shown as available at checkout, qualifying orders to the 48 contiguous United States with a merchandise subtotal of $75 or more after discounts, excluding taxes and other fees, may receive free standard shipping. Each shipping address is evaluated separately. Disclosed exclusions may include freight/pallet, oversized, special-handling, custom/private-label orders and other excluded transactions.
Alaska, Hawaii, U.S. territories and international destinations may have different services and charges. The offer and accepted checkout determine eligibility. A later promotion change does not retroactively alter an accepted order.
3.3 Postal and military addresses
A P.O. Box requires a service that can deliver there. APO/FPO/DPO shipments use available military/postal routing and can take substantially longer, with limited tracking. Check service availability and provide the complete address before ordering; a parcel option is not available for every product or destination.
Cutoffs, delays & cancellation rights
4.1 Business days and cutoff guidance
Regular fulfillment generally operates Monday through Friday, excluding holidays and closures. Subject to inventory, verification, order readiness and carrier collection, the usual same-day cutoff guidance is approximately 12 noon Eastern Time for FedEx Ground and USPS, and 3 p.m. Eastern Time for FedEx Express. Being before a cutoff does not guarantee dispatch that day. Weekend and after-cutoff orders ordinarily move to the next business day’s processing.
4.2 Covered mail, internet and telephone orders
For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, ZNF must have a reasonable basis for the stated shipment time. If none is stated, the Rule generally uses 30 days after receipt of a properly completed order, subject to its specific exceptions. These duties are not avoided by describing an order as a pre-order, custom order or unaccepted order.
If we cannot ship on time
We will provide the required delay notice, revised shipment information and choice to wait or cancel for a prompt refund. Express consent will be obtained when required. If the Rule requires cancellation because valid delay consent was not obtained, we will cancel and refund. General acceptance of this Policy is not a substitute for a legally required delay response.
Required monetary refunds will not be replaced with store credit without a lawful basis and any required agreement. State shipment, disclosure and refund requirements also apply when they govern the sale; a shorter applicable deadline controls. For covered California orders, a required delay notice offers a full refund within one week if requested. For covered New York orders with an added expedited-shipping fee, if dispatch is not reasonably expected within three business days, the required advance disclosure or timely notice and choices apply, including the applicable cancellation/refund or regular-shipping/refund-of-premium option. Mandatory consumer delivery remedies in other countries are addressed in Section 7.
Shipment deadlines and delivery deadlines are different. A carrier delay after dispatch does not itself establish that ZNF missed a shipment deadline, but it may trigger an agreed delivery commitment, risk-of-loss responsibility or mandatory remedy. Contact us if tracking stalls or an agreed date has passed.
Charges, addresses & carrier accounts
Shipping charges may reflect weight, dimensions, packaging, number of packages or pallets, destination, service, freight classification, fuel surcharges and requested handling. Required total-price and fee disclosures must be provided before you become bound.
5.1 Quotes and additional costs
If a charge cannot reasonably be calculated in advance, the offer must explain the applicable basis or that additional charges may arise, as law requires. “Calculated later” does not authorize an unlimited debit. We will obtain any required approval before imposing an additional charge or materially changing accepted terms. A freight estimate may be adjusted only under a disclosed, valid basis.
Provide complete delivery, unit/suite, postal-code, recipient, telephone, access, receiving-hours and customs information. Contact us promptly to request an address correction. Changes, rerouting or interception may be unavailable after processing, and may require proportionate identity or payment verification.
Reasonable, documented address-correction, redelivery, storage, return or reshipping costs caused by inaccurate customer instructions or failure to receive may be allocated to the customer when validly disclosed or agreed and lawful. Costs caused by ZNF’s own error are not reclassified as customer charges. We will account for relevant credits and recoveries; there is no automatic forfeiture of the entire purchase price.
5.2 Who pays is separate from who bears risk
“Prepaid” identifies who initially pays the carrier; “prepaid and added” means the agreed freight cost is added to the customer’s bill; “collect” or a customer account generally bills the customer directly. None of these descriptions alone determines carrier selection, destination-delivery obligations, risk of loss, ownership or insurance. Section 12 addresses those matters.
An approved customer account must be used with the account holder’s authority. The customer is responsible for carrier charges properly allocated to it under the accepted arrangement, including disclosed accessorials. ZNF may seek payment of lawfully allocated charges rejected by that account, supported by documentation; this does not authorize unrelated or unauthorized charges.
5.3 Commercial nonpayment and failure to receive
Business Customers must pay when due under accepted payment or credit terms. Under the Terms of Use, reasonable grounds for insecurity may justify a written demand for adequate assurance and commercially reasonable suspension of performance for which ZNF has not received the agreed return. Withholding or stopping delivery, cancellation and resale require the applicable contractual or statutory conditions, notices and cure opportunities; insolvency and bankruptcy restrictions remain effective.
A Business Customer’s wrongful refusal, failure to provide agreed receiving access or other breach may make it responsible for commercially reasonable resulting transportation, storage, return, stoppage and resale expenses, and other recoverable loss. Any resale must follow applicable notice, good-faith and commercial-reasonableness requirements. Damages account for expenses saved, applicable resale credits and other recoveries without duplication. No automatic deposit forfeiture, penalty or right to charge a payment method is created. Rightful rejection, protected cancellation and ZNF-caused failures are not buyer defaults.
Local pickup, walk-in sales & collection
Local pickup is available for eligible orders when offered and confirmed. Wait for readiness confirmation and any appointment instructions before traveling; an order acknowledgment alone is not a pickup notice. Walk-in availability depends on the goods and arrangements confirmed at the facility.
6.1 Authorized collection and safe loading
We may request an order reference, reasonable identity/payment verification, a receipt signature and authorization for another person, employee, courier or driver to collect. We may pause release if authority cannot reasonably be verified. Accessibility alternatives remain available; do not email unnecessary identity documents or full payment credentials.
For bulk collection, agree in advance on vehicle suitability, loading equipment, personnel, securement and handling requirements. Follow reasonable facility safety instructions. A customer’s vehicle or carrier does not excuse ZNF’s agreed packing/loading responsibilities or its own negligence. Collecting goods does not automatically waive concealed defects or product-conformity rights.
6.2 Receipt, holding and uncollected goods
For ordinary merchant pickup, risk generally transfers on actual receipt by the customer or authorized representative, subject to Section 12 and the governing agreement and law. Notice that goods are ready is not itself physical receipt.
A communicated pickup window may be followed by reasonable reminders, agreed lawful storage arrangements or lawful cancellation. Missed pickup alone does not make paid goods abandoned or transfer the customer’s property to ZNF. Storage charges, resale, disposal and treatment of deposits require an agreed or legal basis, required notice and an accounting for applicable proceeds, credits and refunds. Urgent lawful safety action remains available.
For accessibility assistance with arrival, communication, verification or collection, contact accessibility@znaturalfoods.com or 1-888-963-6637. Advance contact helps us arrange assistance but is not a blanket condition of equal access.
International shipping, customs & local rights
7.1 Availability and import arrangements
Available destinations depend on the product, ingredient restrictions, carrier, import/export rules, sanctions and accepted order. A website listing or shipping quote does not prove that every product can enter every country. We may decline unaccepted orders or withhold unlawful performance, with required notices and lawful handling of payments.
The accepted checkout or transaction agreement should identify who arranges transport, who is responsible for import clearance, and which duties, taxes and brokerage charges are included or payable separately. A customer is not automatically the importer of record merely by placing an order. Each party retains the duties the law assigns to its actual role. ZNF’s own export, seller, tax, documentation, labeling or product duties are not transferred by a general customer-responsibility clause.
When the accepted terms lawfully allocate import arrangements to you, provide accurate information, required permits and timely instructions to the broker or carrier. For commercial food imports into Canada, CFIA licensing, admissibility and traceability requirements may differ from personal-use rules; CBSA duties, taxes and accounting requirements also depend on the shipment. Confirm the applicable role before dispatch. No fixed tariff rate or duty-free treatment is promised here.
Tell us before ordering if you need a particular certificate, test report, origin document, translation, special label or legalization. Availability and cost must be confirmed. Neither party may knowingly request false values, incorrect origin, misleading commodity descriptions or a commercial shipment falsely declared as a gift.
7.2 Border delays and rejected shipments
Customs examinations, restrictions and local delivery networks can affect timing. If a shipment is held, contact us and the identified carrier or broker promptly. Lawful costs caused by a customer’s failure to perform its agreed import responsibilities may include storage, return freight, duties advanced and disposal. Charges must have a valid basis, reflect actual responsibility and account for recoveries; a customs event does not automatically eliminate all refund rights.
If rejection or loss results from ZNF’s breach, inaccurate documents for which ZNF is responsible, nonconforming goods or a nontransferable duty, applicable remedies remain available. We do not require an unlawful return or automatically treat governmental destruction as voluntary customer abandonment.
7.3 EU/EEA and United Kingdom consumers
Where the applicable EU/EEA or UK consumer delivery rules govern, goods must be delivered without undue delay and ordinarily within 30 days of contracting unless a different time was agreed. After a missed deadline, you may generally require delivery within an appropriate additional period and then terminate if delivery still fails. You need not give extra time where the applicable rule allows immediate termination, including refusal to deliver or a qualifying essential delivery date. Required refunds follow without undue delay.
For these covered consumer sales, transit risk stays with ZNF until you or your designated recipient, other than the carrier, physically receives the goods. The exception is a carrier you independently commission and that ZNF did not offer. Selecting an option ZNF provides at checkout is not that exception. A carrier scan alone does not override the physical-receipt rule.
Eligible distance purchases also carry withdrawal rights described in the Returns Policy. Exceptions for rapidly perishable, genuinely personalized or qualifying unsealed hygiene goods require their actual legal conditions; not every food or powder is excluded. Defect and non-delivery remedies remain separate.
7.4 Canada
Provincial and territorial consumer rules can require pre-purchase delivery information, a retainable contract, cancellation and timely refunds. For example, Québec’s covered distance-contract rules can allow cancellation before delivery when goods are not received within 30 days after the agreed written date, or after purchase if no date was specified; the required refund is generally due within 15 days after the cancellation notice is sent. Statutory exclusions, including goods liable to perish rapidly, must actually apply. Other provinces have their own triggers, procedures and exceptions. Our general estimates, reporting requests and customs terms do not remove those rights.
7.5 Australia and New Zealand
Where Australian Consumer Law applies, consumer guarantees and remedies cannot be excluded. A major goods failure may entitle an eligible buyer to choose a refund or replacement, and other failures require an appropriate remedy; recoverable foreseeable loss remains available. A short reporting window or carrier refusal does not extinguish those rights. Some business acquisitions also qualify for protection.
Where New Zealand’s consumer guarantees apply and ZNF arranges delivery, the applicable delivery guarantee and seller remedies remain effective. Customers are not required to resolve ZNF’s delivery responsibility solely with the courier. The applicable law and accepted offer determine timing and remedies.
7.6 Switzerland, Brazil and other destinations
Swiss rules are not identical to EU rules, including on online change-of-mind cancellation. Brazil and other countries may provide different mandatory delivery, cancellation, language, refund and consumer remedies. We preserve those rights when the transaction falls within the law’s scope. A Florida-law term does not remove a mandatory destination-market protection.
7.7 Trade controls and commercial terms
Do not use false recipients, intermediaries or onward routing to evade applicable sanctions or export restrictions. ZNF may seek proportionate information and screen or suspend restricted transactions. Refunds involving blocked funds must follow applicable restrictions; this is not a general right to keep a customer’s money.
An agreed Incoterm must state the rule, edition and precise named place or port, for example an expressly agreed Incoterms® 2020 term. It allocates specified delivery, costs and risk, not ownership, payment, product conformity or all legal duties. Carrier paperwork alone does not amend the sales agreement. The Terms of Use’s CISG exclusion applies only where validly incorporated, subject to a controlling agreement and law.
Commercial freight, receiving & cargo claims
This section concerns commercial parcel accounts, pallet/LTL, truckload, intermodal, air, ocean and container shipments when used for an accepted order. Commercial terms do not remove consumer protections that also cover the buyer.
8.1 Freight quotes and accessorials
Quotes depend on the stated commodity, weight, dimensions, freight class, route, service and receiving conditions. Identify appointments, docks, forklifts, liftgates, residential or limited-access sites, inside delivery, driver assistance and unloading needs before booking. Unless expressly included, a service is not automatically part of ordinary freight delivery.
Agreed charges may include reweigh/reclassification, detention, layover, failed collection, redelivery, reconsignment, terminal storage, demurrage, container detention/per diem, port or customs fees. The governing agreement and actual cause determine allocation. ZNF will not charge a customer for ZNF’s own error merely because a carrier invoice exists. Supporting records, valid objections and applicable mitigation or refund requirements remain relevant.
8.2 Receiving and inspection
Provide a suitable receiving location, access, contact, hours, equipment and personnel for the service purchased. At receipt, where reasonably possible:
- Count pallets, cartons and other handling units; compare the packing list and bill of lading (“BOL”).
- Check seals, wrap, crushing, punctures, moisture and visible tampering before unloading or signing.
- Record specific visible damage or shortages on the delivery receipt and take clear photographs.
- Retain lot identifiers, packaging and affected goods when safe; notify ZNF and the appropriate carrier promptly.
For concealed damage, report promptly after discovery and preserve safe evidence. A clean receipt is evidence of apparent condition, not an automatic waiver of concealed damage, latent defects or ZNF’s own breach. Do not knowingly process, commingle, resell or distribute suspect goods. Commercial acceptance and notice obligations follow the controlling agreement, Terms of Use and law.
Commercial inspection and notice: A Business Customer must inspect within a reasonable time and notify ZNF of a claimed breach within the time required by the accepted agreement and law. For accepted goods governed by Florida sales law, failure to notify within a reasonable time after discovering or having reason to discover the breach can bar the applicable remedy; the buyer bears the burden of establishing breach as to accepted goods. This is separate from the seven-day service request and does not impose that period as a universal deadline. Acceptance, rejection and revocation depend on the facts and governing law, not merely a signed carrier receipt.
Before avoidable processing, commingling, rework or disposal, allow a reasonable opportunity to inspect affected goods, trace the lot and assess representative samples. ZNF retains any contractual or statutory right to make a conforming cure after timely notice and within the permitted period. Unsupported unilateral rework, testing or settlements do not automatically bind ZNF to their cost. Required safety action, mandatory remedies, reasonable emergency mitigation and circumstances making preservation impracticable remain protected; no unlimited inspection or cure period is created.
A damage notation is not always a cargo claim
A formal claim may separately need to identify the shipment, assert carrier liability and demand a specified or determinable amount. A note on a delivery receipt, inspection report or telephone call alone may not satisfy the applicable filing requirements. Do not wait for ZNF’s review before protecting a carrier deadline for which you are responsible.
8.3 Claims and insurance
The BOL, carriage contract, insurance terms and law determine who may claim and who must file. Request invoices, packing information and other reasonably available support from us promptly. Assistance does not itself appoint ZNF to file or settle a customer’s claim. If the claim is ZNF’s responsibility, the customer’s reasonable cooperation does not transfer that responsibility or postpone a mandatory consumer remedy.
For covered U.S. interstate motor-carrier claims under the Carmack Amendment, the carrier cannot prescribe less than nine months to file a claim or less than two years to sue, with the litigation period measured from the required written disallowance notice. These are statutory minimums for covered carrier claims, not a universal deadline for every shipment or claim against ZNF. A seven-day service-report request does not replace them.
Ocean, international air, rail, postal and multimodal shipments can follow different statutes, conventions and transport documents, including COGSA or the Montreal Convention where applicable. Notice periods, suit deadlines, package/weight-based limits, defenses and declared-value procedures differ. Identify the actual route and document promptly; do not apply the motor-freight periods to other modes.
Declared value and cargo insurance are different. Carrier liability may be limited and may not equal the invoice value. If you need added coverage or a higher declared value, request and obtain confirmation before dispatch. Availability, premiums, exclusions, deductible and beneficiary depend on the accepted arrangement. This Policy creates no insurance and does not require a consumer to buy optional protection to retain mandatory rights.
If ZNF reimburses a commercial loss for which a carrier or other third party may be responsible, the Business Customer must reasonably cooperate with recovery and execute a lawful, reasonably requested assignment limited to the reimbursed interest. Do not impair that recovery through an unauthorized release or duplicate settlement. This does not assign unrelated claims, transfer a nonassignable right, require a false statement or postpone a mandatory remedy; any assignment remains subject to superior insurer or third-party rights.
8.4 Customer-arranged transport and commercial accounts
For a customer-selected carrier, agree on the collection point, loading, carrier contract, freight payer, risk event, insurance and claim role. ZNF’s sale obligations are not completely discharged merely by printing a BOL or handing over nonconforming goods. Pay undisputed sums when due; a deduction, setoff or backcharge requires an agreed or lawful basis. Required consumer/payment remedies are unaffected.
Food transport, storage & safety
Shipping arrangements must be suitable for the product and accepted specifications. Applicable food-safety duties remain with the parties assigned them by law. Where the FDA sanitary-transportation rules apply, relevant shipper, loader, carrier and receiver responsibilities may include sanitary equipment, written transport instructions, temperature controls, records and appropriate handling. Coverage and exemptions depend on the food, packaging, activity and role.
9.1 Temperature and humidity
Many dry products move in ambient transport. An expedited service is not refrigerated or temperature-controlled unless that service was expressly arranged. Raise special temperature, humidity or minimum remaining shelf-life requirements before ordering. ZNF must still supply conforming goods and meet its own safety and agreed transportation obligations.
Clumping, settling or texture/color variation can have different causes; appearance alone neither proves safety nor establishes a defect. Do not use, taste, sell or distribute goods that appear contaminated, wet, tampered with, incorrectly labeled or otherwise unsafe. Isolate affected goods where safe and contact us promptly.
9.2 After lawful receipt
Follow product-specific storage, allergen, preparation and shelf-life directions; protect goods from unsuitable heat, moisture, pests and contamination. The customer is responsible for deterioration it causes after receipt and lawful risk transfer, but that does not excuse a pre-existing defect, inadequate agreed packaging or ZNF’s breach.
Preserve lot/batch information and safe evidence. Obtain instructions before returning suspect food. Neither a claim process nor an arbitration provision delays necessary medical care, regulator reporting, safety holds or a lawful recall. Do not preserve evidence in a way that creates a health hazard.
Tracking, signatures & missing deliveries
When available, tracking or shipment references help you follow an order. Carrier scans may lag or stop at a handoff, and not every service provides end-to-end tracking. A label-created event is not carrier possession.
10.1 Signatures and delivery instructions
A signature is not automatically included for every parcel. ZNF or a carrier may require one based on the service or circumstances. Request signature, hold-for-pickup or special placement before shipment; availability and any disclosed charge must be confirmed. We may pass reasonable instructions to the carrier, but cannot promise the driver will follow every request.
Instructions to leave goods with a doorman, mailroom, neighbor, forwarder or other recipient must accurately identify your authorization. Their effect on delivery and risk depends on the accepted arrangement and law. A generic “leave at door” instruction or signature waiver is not a universal waiver of statutory physical-receipt protections.
Forwarders and onward delivery: Tell us before ordering if you will use a consolidation warehouse, freight forwarder or onward carrier. Identify whether that party is receiving as your authorized recipient or acting as a carrier. After ZNF completes its agreed delivery and risk lawfully transfers, onward repacking, storage and transport you independently arrange are your responsibility to the extent allocated to you. Keep inbound and onward delivery records so a loss can be located. ZNF remains responsible for its own breach, nonconforming goods and nontransferable duties; a forwarding address alone does not establish consumer receipt or defeat Section 7.
10.2 Marked delivered but not found
Check the delivery area, authorized recipients, nearby secure locations and carrier notices, then contact us and the carrier promptly. Tell us if the photograph, signature or location appears incorrect. Tracking, GPS, photographs and signatures are relevant evidence, but are not conclusive against contrary evidence or mandatory law.
We may request proportionate supporting information, such as a factual statement, carrier case number or available photographs. A police report is not an automatic condition of every claim, and an investigation does not suspend a mandatory refund deadline.
After actual delivery and lawful transfer of risk, ZNF does not insure against subsequent theft or damage outside its responsibility. Misdelivery, seller breach, agreed destination obligations and preserved consumer rights remain separate. A consumer need not finish ZNF’s carrier or insurer recovery process before receiving a remedy already required from ZNF.
Damage, shortages, returns & refunds
Contact Customer Care promptly for damage, shortage, incorrect goods, nonreceipt or suspected tampering. Please report an apparent delivery issue within seven days when reasonably possible, consistent with the Returns Policy’s service request. Report concealed issues promptly after discovery. This is not a universal forfeiture deadline for statutory, warranty, latent-defect, injury or recall claims.
Include the order reference, affected items and quantities, tracking/BOL, lot codes and a brief explanation. Supply photographs or other reasonable evidence you can safely provide. Missing original packaging does not automatically defeat a mandatory remedy. Business Customers must also give legally timely notice of breach under their applicable agreement and law.
11.1 Remedy and return procedures
The Returns Policy explains voluntary returns, authorization, inspection, refunds and replacements. Applicable law and specific accepted promises also supply remedies. A returns authorization is not required to make a statutory cancellation notice effective where law permits another method. Do not ship unsafe goods back without instructions.
Where ZNF is responsible for a mandatory remedy, carrier denial, lack of insurance or an unresolved carrier claim does not remove that obligation. Required refunds include shipping, taxes or other amounts when law requires them; we do not make every delivery charge automatically nonrefundable.
11.2 Cooperation and duplicate reimbursement
Provide accurate information and reasonably prevent avoidable loss. Do not knowingly retain duplicate reimbursement for the same loss from ZNF, a carrier, insurer, marketplace or payment provider; tell us about overlapping credits so the payment can be reconciled lawfully. This does not bar statutory damages or another remedy law allows in addition to reimbursement, authorize an unapproved debit, or prevent a good-faith payment dispute.
Any extra goodwill accommodation is specific to its circumstances and does not automatically amend every future transaction. ZNF’s assistance is not, by itself, an admission of liability.
Delivery, risk of loss, title & insurance
Six separate questions govern a shipment
Who selects/contracts with the carrier; who pays freight; what completes delivery; when risk transfers; when title transfers; and who insures or files a claim. Free shipping, customer-paid freight or a carrier account alone does not answer the others.
12.1 Consumers
Mandatory consumer law, accepted delivery promises and applicable marketplace protections control first. EU/EEA and UK physical-receipt rules and their narrow independently commissioned-carrier exception are explained in Section 7. Australia, New Zealand, Canada and other jurisdictions may also preserve seller delivery or nonconformity remedies despite a carrier handoff.
For a consumer transaction governed by Florida sales law without a controlling contrary rule or agreement, Section 12.2 describes the default allocation. It does not mean that every order with a shipping address is a shipment contract or that all consumer transit claims are against the carrier alone. The actual delivery commitment, conformity of tender and governing law matter.
12.2 Florida-law shipment, destination and pickup rules
- Shipment contract: where the contract authorizes shipment but does not require ZNF to deliver at a particular destination, risk ordinarily passes when conforming goods are duly delivered to the carrier and the required shipment duties are satisfied.
- Destination contract: where ZNF must deliver at a particular destination, risk ordinarily passes when the goods are duly tendered there so the buyer can take delivery.
- Merchant pickup: outside the carrier/bailee rules, risk ordinarily passes on the buyer’s actual receipt or receipt by a properly authorized representative, not merely a readiness notice.
- Customer-arranged commercial collection: the accepted collection/transport terms and law determine the transfer event; customer freight payment alone does not establish it.
For covered Business Customer carrier orders, the parties intend a shipment contract unless an accepted destination obligation, signed agreement, validly incorporated trade term or governing law provides otherwise. ZNF remains responsible for its own packing, loading, tender, notice and other agreed or legal duties.
12.3 Breach, rejection and revocation
Risk allocation does not excuse nonconforming goods or ZNF’s breach. Under Florida law, a tender sufficiently nonconforming to permit rejection ordinarily leaves risk with the seller until cure or acceptance; rightful revocation can also affect risk. Other governing rules may differ. An inspection signature does not automatically waive those protections.
12.4 Ownership and protection against loss
Title transfers under the express lawful agreement or the governing law where no different agreement applies. Title does not automatically follow freight payment, a tracking event or an insurance claim; return title follows the Returns Policy and mandatory law. Incoterms do not determine ownership. Any title-retention provision remains subject to applicable security-interest rules.
Insurance and declared-value duties must be identified separately in the accepted arrangement. Neither customer insurance nor a carrier liability limit reduces a nontransferable ZNF obligation. Conversely, a duty to assist a claim does not itself make ZNF the insurer of a loss that the contract and law allocate to the customer.
Marketplaces, drop shipping & public buyers
13.1 Marketplaces and third-party sellers
For marketplace orders, identify the actual seller and use the applicable order-support route. Valid platform promises and protections remain effective. This Policy governs ZNF’s role only when properly applicable; it does not override platform obligations or turn every reseller purchase into a direct ZNF sale. ZNF retains any duties imposed on it as manufacturer or other responsible party.
If another seller sold the goods, that seller ordinarily handles its delivery obligations. ZNF cannot verify every third party’s handling, authenticity, storage or promises, but may assist with relevant safety or product information.
13.2 Drop shipping and commercial recipients
An accepted drop-shipping arrangement should identify the seller/merchant of record, delivery address and recipient authority, packing/branding, tracking, returns, customer communications, privacy and recall responsibilities. A reseller must provide lawful, accurate recipient instructions and must not make unsupported delivery promises on ZNF’s behalf.
Delivery to a commercial buyer’s designated recipient may satisfy the agreed delivery obligation when the contract and law provide, without automatically proving product acceptance or removing downstream safety and consumer duties. Keep required lot and distribution records and cooperate with lawful safety action.
13.3 Government and institutional procurement
Federal, state, local, tribal, foreign-government and public-institution orders require the applicable procurement terms, authorized contracting arrangements and any mandatory flow-downs to be identified before acceptance. Transportation clauses may separately allocate origin/destination delivery, loading, inspection, acceptance, loss, invoicing and claims.
This public Policy does not supersede a controlling procurement contract or waive sovereign immunity. Ordinary website arbitration, indemnity, Florida venue or unilateral amendments do not automatically bind a public purchaser. No procurement certification is made by this page. Private institutional buyers also remain subject to their actual accepted terms and any applicable consumer protections.
Shipping information & privacy
Fulfillment can involve names, addresses, contact details, order contents, shipment references, delivery evidence and relevant customs or business information. These may be shared with carriers, brokers, warehouses, customs authorities, marketplaces and supporting providers as appropriate for the transaction and law.
The Privacy Policy and applicable privacy notices explain purposes, recipients, retention, international transfers and available rights. Supplying a telephone number for delivery does not itself provide consent to marketing texts or unrelated advertising. Carrier and customs systems may also process information under their own legal roles.
Use delivery notes only for necessary instructions. Do not include medical histories, passwords, payment-card details or authentication codes. If verification or a safety concern requires sensitive information, ask Customer Care for an appropriate method. Provide another person’s contact details only with lawful authority.
Disruptions, responsibility & liability
Severe weather, hurricanes, transport disruptions, border action, strikes, supply interruptions and other events outside reasonable control may affect performance. Excuse, allocation or suspension of an accepted obligation depends on the governing contract and law; a disruption does not automatically eliminate every duty.
ZNF will provide legally required notice, delay choices and refunds and take mitigation steps required by its agreement and law. Lack of reasonable care, unsafe goods and indefinite retention of payment for undelivered goods are not excused merely by labeling an event force majeure. Reasonable allocation of constrained commercial supply remains subject to the controlling terms and required notice.
The validly accepted Terms of Use, including Sections 10–12 and 15, govern applicable liability limits, commercial indemnities and force majeure, together with their exceptions and any controlling signed agreement. This Policy adds no independent damages cap or blanket carrier/customs immunity. Mandatory refunds, express warranties, protected injury claims and liabilities that cannot lawfully be excluded remain effective.
For Business Customers, the Terms of Use’s commercial indemnity and product-safety provisions apply to covered third-party claims and allocated handling, storage, import, distribution and recall responsibilities. Their causation limits, defence procedures and exclusions for ZNF’s own attributable fault remain controlling. This Policy creates no broader consumer indemnity.
Questions, payment disputes & policy updates
Please contact Customer Care so we can investigate a concern and work toward a resolution. That request is not a condition of statutory payment disputes, regulator complaints, safety reports or other protected proceedings.
Where validly agreed and applicable, Section 16 of the Terms of Use controls dispute resolution, including its individual-arbitration and class-waiver provisions, exceptions, small-claims rights and preserved remedies. This page creates no separate arbitration agreement, extra notice prerequisite or shortened legal deadline. The Terms exclude consumers habitually resident outside the United States from mandatory predispute arbitration and the class waiver.
ZNF may provide accurate relevant records to a payment provider and contest unsupported claims lawfully. A good-faith chargeback is not automatically fraud, and a customer-service investigation does not extend a statutory or payment-network deadline.
Updates operate prospectively under the Terms of Use’s notice and acceptance requirements. The version validly governing the transaction remains relevant; posting a newer page does not retroactively rewrite an accepted order or accrued claim. Required refunds, safety assistance, privacy choices and accessibility help do not require acceptance of new restrictions.
Accessibility & assistance
We want customers to be able to understand delivery terms, arrange pickup, use tracking and report problems. Contact us if this page, a form, delivery communication or a required third-party tool creates a disability-related barrier. You may ask for an accessible format, communication assistance or an appropriate alternative.
Our Accessibility Statement explains assistance and our WCAG 2.2 Level AA engineering target. Shared reading tools are optional; the policy text, section links and contact information remain available without using them. These tools are not a certification of accessibility or a substitute for ZNF’s applicable obligations.
We will provide legally required reasonable modifications, effective communication and accessible alternatives without a prohibited disability surcharge. Describe the barrier and preferred way to communicate; a diagnosis is not ordinarily needed to start. If a barrier prevents timely exercise of a protected delivery, cancellation, claim or refund right, contact us through an available channel so the required alternative or adjustment can be addressed.
Contact & order assistance
Orders, tracking and delivery issues
Email: Orders@ZNaturalFoods.com
Telephone: 1-888-963-6637
Online: Contact Support
Have your order reference, tracking/BOL and a short description ready. Share lot codes and safe photographs when relevant.
Accessible help
Email: accessibility@znaturalfoods.com
Telephone: 1-888-963-6637
Tell us what you are trying to do and which communication method would help. No purchase or new arbitration agreement is needed to request assistance.
Mail and facility: Z Natural Foods LLC, 5407 N Haverhill Rd, Unit 336, West Palm Beach, FL 33407, United States. Confirm pickup or return instructions before arriving or sending goods.
Formal legal notices follow the Terms of Use: legal@znaturalfoods.com or the stated Legal Department mailing address. Customer-service contact does not replace a separate carrier, insurer or legal notice when one is actually required.
