Shipping & Delivery Policy

1 Scope, acceptance, and relationship to the ZNF Legal Policies

1.1 Who we are

Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) is a Florida company operating from West Palm Beach, Palm Beach County, Florida, United States. This Shipping & Delivery Policy (“Shipping Policy” or “Policy”) governs shipping, delivery, freight, export/import logistics, order pickup, and related fulfillment matters for transactions in which ZNF is the applicable seller, merchant of record, contracting party, or fulfillment party.

1.2 Transactions and channels covered

This Policy applies, as relevant, to:

• retail / consumer (“B2C”) purchases;
• wholesale, bulk, commercial, institutional, and other business-to-business (“B2B”) purchases;
• parcel shipments through FedEx, USPS, UPS, DHL, regional carriers, or similar providers;
• palletized LTL, full-truckload (“FTL”), intermodal, air-cargo, ocean, containerized, and other freight;
• local pickup / will-call at ZNF’s West Palm Beach facility;
• international exports, including shipments to Canada and other countries;
• orders submitted online, by phone, email, chat, invoice, quotation, purchase order, EDI, marketplace, social-commerce platform, or other authorized channel; and
• orders or interactions initiated or assisted through an authorized automated, electronic, or agentic system.

1.3 Integrated legal framework

This Policy is incorporated into and forms part of ZNF’s Terms of Use (“TOU”) and must be read together with the other policies, notices, disclosures, and guidelines available through the ZNF Legal Hub (collectively, the “ZNF Legal Policies”).

By using or interacting with a ZNF Service or by placing, attempting to place, causing to be placed, accepting, receiving, or picking up an order after notice of or access to the applicable ZNF Legal Policies, you agree, to the fullest extent enforceable under applicable law, that the transaction is governed by the TOU, this Policy, and the other applicable ZNF Legal Policies.

This applies regardless of the authorized ordering channel, including website, telephone, email, quotation, invoice, purchase order, marketplace, local-pickup workflow, EDI, or authorized electronic or agentic system. Electronic records, signatures, acknowledgments, and automated transactions may be used to form, evidence, administer, or perform transactions to the extent permitted by the federal E-SIGN Act, Florida's Uniform Electronic Transaction Act, and other applicable law.

1.4 Order of precedence

In the event of a direct conflict on the same subject matter:

• the TOU controls with respect to arbitration, class-action waiver, governing law, liability limitations, warranty disclaimers, evidentiary standards, survival, and general risk allocation;
• the Purchases, Subscriptions & Pre-Orders Policy controls purchase formation, payment, subscription, pre-order, and related ordering matters;
• this Policy controls shipping, delivery, freight, logistics, and local-pickup matters;
• the Cancelations, Returns, Refunds & Title Policy controls cancelations, RMAs, inspection, return eligibility, refunds, replacements, return procedures, and title-specific matters; and
• transaction-specific checkout or written shipping terms control only the particular shipping detail expressly stated, and only to the extent consistent with higher-priority ZNF Legal Policies and mandatory law.

1.5 B2B purchase orders and additional terms

For B2B transactions, any additional, inconsistent, or different term contained in a buyer's purchase order, vendor portal, routing guide, acknowledgment, procurement form, hyperlink, EDI transmission, invoice instruction, or other document is rejected and does not modify the ZNF Legal Policies unless the modification is expressly accepted in a separate written agreement signed by an authorized ZNF representative. Shipment, acknowledgment, performance, or acceptance of payment does not by itself constitute assent to a customer's additional terms.

1.6 Canonical version

The current version published through ZNF’s Legal Hub is the canonical version of this Policy to the maximum extent permitted by law. Copies appearing through cached pages, search engines, third-party platforms, old checkout domains, syndication feeds, printed copies, or marketplaces may not reflect the latest version.

2 Order acceptance, processing, custom products, and lead times

2.1 Orders are subject to acceptance

Product pages, listings, catalogs, quotations, freight estimates, estimated availability, and related communications are generally invitations for a customer to submit an order and do not by themselves guarantee acceptance, inventory, shipment, or a particular delivery date.

ZNF may accept, reject, hold, verify, limit, split, or cancel an order to the extent permitted by applicable law and the Purchases, Subscriptions & Pre-Orders Policy.

2.2 Standard processing

We make commercially reasonable efforts to process in-stock orders promptly, and many ordinary orders are processed within approximately twenty-four (24) business hours on business days. This is a goal, not a guarantee. Processing may take longer because of payment authorization, fraud review, address verification, inventory, order volume, quality review, regulatory requirements, documentation, carrier constraints, weather, holidays, or other operational factors.

2.3 Custom, private-label, and special orders require additional time

Custom products, made-to-order goods, custom formulations, special sourcing, custom packaging, custom or private labeling, relabeling, export-prepared lots, special certificates, documentation packages, freight-prepared commercial lots, customer-specified palletization, and other customized transactions ordinarily require substantially more time than standard in-stock orders.

Additional time may be required for artwork, proofs, customer approvals, production scheduling, packaging or label procurement, regulatory or compliance review, lot selection, quality-control work, documentation, freight preparation, or other customization. Any estimated completion, ship, or delivery date for customized work is an estimate unless ZNF expressly guarantees a date in a separately signed written agreement.

2.4 Pre-orders, backorders, and split shipments

Pre-orders, backorders, future-availability items, and partially available orders may be delayed, allocated, canceled, or shipped separately as described in our Purchases, Subscriptions & Pre-Orders Policy. ZNF may split a single order into multiple packages, pallets, carriers, or shipment dates where reasonably necessary or operationally appropriate.

3 Domestic U.S. parcel shipping and free-shipping offers

3.1 Shipment origin

Standard ZNF-fulfilled parcel orders generally ship from West Palm Beach, Florida, or another location expressly identified by ZNF.

3.2 Carriers and service levels

Depending on destination, order size, customer selection, availability, and other operational considerations, ZNF may use FedEx, USPS, UPS, DHL, regional carriers, freight carriers, or another lawful logistics provider. Available services may include ground, priority, expedited, overnight, two-day, three-day, postal, and other services.

Where ZNF offers or pays for standard shipping, ZNF may select the carrier, routing, packaging, or service level in its commercially reasonable discretion unless a particular service was expressly purchased or separately agreed.

3.3 Free standard shipping

Where displayed as available at checkout, qualifying orders shipped to the forty-eight (48) contiguous United States with a merchandise subtotal of $75 or more after discounts and before taxes and other fees may qualify for free standard shipping. Each delivery address is evaluated separately.

Free-shipping offers may exclude Alaska, Hawaii, U.S. territories, international destinations, freight or pallet shipments, oversized items, special-handling shipments, customer-specific freight arrangements, custom/private-label orders, or other transactions expressly excluded at checkout or in the applicable offer. Eligibility and the final shipping charge shown at checkout control.

3.4 Transit estimates

Carrier transit times are estimates, not guarantees by ZNF. For example, USPS Priority Mail may often arrive in approximately two to three business days, while ground service varies based on destination. Larger or heavier shipments may require additional time.

Customers with a time-sensitive need should order sufficiently early and select an available expedited service where appropriate. A carrier's advertised service commitment, if any, is governed by that carrier's terms and does not create a separate ZNF guarantee unless ZNF expressly agrees otherwise in writing.

3.5 P.O. Boxes and military addresses

• P.O. Box deliveries may require USPS or another service capable of delivering to that address.
• APO/FPO/DPO military shipments ordinarily move through USPS and military postal systems.
• Military deliveries can take approximately one to six weeks or longer depending on routing and security requirements.
• Tracking may become limited after the shipment enters a military or foreign postal network.

3.6 FedEx Ground service map

The map below is provided as a convenient general illustration of estimated FedEx Ground transit patterns from South Florida. It is not a promise or guarantee of a specific delivery date.

Carrier service maps, route estimates, and estimated delivery dates can change without notice because of carrier operations, weather, congestion, holidays, emergencies, routing, or other circumstances. Please consult the carrier for current carrier-specific service information.

4 Cutoff times, weekends, holidays, and shipping delays

4.1 General same-day cutoff guidance

Subject to order readiness, verification, inventory, and carrier pickup:

• FedEx Ground orders placed before approximately 12:00 p.m. Eastern Time may generally ship the same business day;
• FedEx Express orders placed before approximately 3:00 p.m. Eastern Time may generally ship the same business day; and
• USPS orders placed before approximately 12:00 p.m. Eastern Time may generally ship the same business day.

Cutoffs are operational estimates and may change. An order received before a cutoff is not guaranteed to ship that day.

4.2 Weekends and holidays

ZNF's regular fulfillment operations are generally Monday through Friday, excluding applicable holidays and closures. Orders placed on Saturday or Sunday, or after the relevant Friday cutoff, are ordinarily processed beginning on the next business day.

4.3 FTC shipment-timing requirements

For transactions covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435, ZNF intends to maintain a reasonable basis for any stated shipping representation and to follow applicable delay-notice, consent, cancellation, and prompt-refund requirements.

If no shipment time is stated for a covered transaction, the FTC Rule generally requires the seller to have a reasonable basis to expect shipment within thirty (30) days. Where ZNF cannot timely ship covered merchandise, ZNF will provide the notice, delay choice, cancellation opportunity, and/or refund required by the Rule based on the circumstances.

Shipping time versus delivery time: A statement about when an order is expected to ship refers to when merchandise is tendered to a carrier. It does not necessarily mean the carrier will deliver the order on that date.

5 Shipping charges, addresses, rerouting, and customer carrier accounts

5.1 How shipping charges are determined

Shipping and freight charges may depend on package dimensions, actual or dimensional weight, number of packages or pallets, destination, carrier, service level, freight class, fuel or carrier surcharges, special handling, accessorials, customs requirements, and other applicable factors.

5.2 Charges displayed at checkout

When technically available, checkout displays shipping methods and applicable charges before order completion. If shipping cannot reasonably be calculated in advance, the order or quotation may state that shipping will be calculated later. ZNF may then provide available shipping or freight options and obtain any additional approval or payment needed before shipment.

5.3 Accurate address required

The customer is responsible for providing complete and accurate billing, shipping, consignee, contact, access, suite/unit, postal-code, customs, and delivery information. Please review that information carefully before submitting an order.

To the fullest extent permitted by law, additional expenses resulting from customer-provided incorrect or incomplete information—including address correction, reconsignment, rerouting, redelivery, storage, return-to-origin, customs, brokerage, or reshipping charges—may be charged to or deducted from amounts otherwise due to the customer.

5.4 Address changes after order placement

Please contact us promptly if an address needs to change. ZNF cannot guarantee that an address can be changed after processing or shipment has begun. For security and fraud-prevention reasons, ZNF or a carrier may refuse or condition an address change, reroute, hold-for-pickup request, or other post-order modification.

5.5 Shipping on a customer's carrier account

Approved B2B customers may ask ZNF to use the customer's FedEx, UPS, DHL, freight, or other carrier account. By doing so, the customer represents that it is authorized to use that account and accepts responsibility for charges billed to it by the carrier, including applicable transportation charges, accessorials, reweigh/reclassification charges, corrections, redelivery, reconsignment, storage, duties, or other carrier assessments unless ZNF expressly agrees otherwise in writing.

6 Local pickup at our West Palm Beach facility

We are pleased to offer local pickup for eligible orders when operationally available.

6.1 Scheduling and readiness

Local pickup may require an appointment or confirmation that the order is ready. Please do not arrive solely because an order acknowledgment was received unless ZNF has confirmed pickup availability.

6.2 Identity and authorization

To protect customers and reduce unauthorized release or fraud, ZNF may require an order number, government-issued identification, payment verification, signature, or other reasonable verification before releasing an order.

If another person, employee, courier, freight driver, or agent will collect the order, ZNF may require written or electronic authorization identifying that person or organization and may decline release where authority cannot reasonably be verified.

6.3 Receipt and risk

For ordinary local pickup from a merchant seller, and subject to any contrary written agreement or mandatory law, risk of loss generally transfers when the customer or customer's authorized representative receives physical possession of the goods. Release to an authorized pickup representative is treated as receipt by the customer to the fullest extent permitted by law.

6.4 Holding period and uncollected orders

ZNF may establish reasonable pickup windows, storage periods, or handling requirements. An order not collected within the communicated period may be subject to storage charges, cancellation, disposition, or other treatment allowed by the Purchases Policy and Returns Policy, subject to applicable law.

6.5 Accessible pickup assistance

If you require reasonable accessibility assistance in connection with local pickup, please contact us in advance where reasonably possible so we can work with you on an appropriate arrangement. See our Accessibility Statement.

7 International shipping, Canada, customs, imports, and export controls

7.1 International availability

ZNF may offer shipping to Canada and many other countries through USPS, FedEx, DHL, freight forwarders, postal operators, ocean carriers, air-cargo providers, brokers, or other logistics providers. International availability varies by destination, product, carrier, customs restrictions, sanctions, service availability, and other legal or operational considerations.

ZNF is not obligated to ship a product to every country, and may refuse, suspend, hold, reroute, or cancel an international transaction where legality, admissibility, documentation, payment, carrier acceptance, export compliance, customs requirements, fraud risk, or logistics are uncertain or commercially unreasonable.

7.2 Transit estimates

Many international parcel shipments may arrive in approximately two weeks, but actual delivery may be shorter or substantially longer. Customs clearance, inspections, local postal networks, remote destinations, brokerage, holidays, government restrictions, and other events can materially affect delivery. International transit estimates are not guarantees.

7.3 Importer of record; duties; taxes; brokerage

Unless ZNF expressly agrees otherwise in writing, a stated Incoterm provides otherwise, or mandatory law requires a different allocation, the customer or consignee is responsible for acting as importer of record or arranging an appropriate importer of record, and for determining and satisfying applicable:

• import admissibility and product restrictions;
• customs duties, tariffs, VAT, GST/HST, excise, taxes, and assessments;
• brokerage, clearance, disbursement, storage, and handling charges;
• permits, licenses, registrations, certificates, and approvals;
• local labeling, resale, warning, and distribution obligations; and
• other requirements imposed by the destination country.

ZNF does not provide legal, tax, customs, or professional import advice. Customers should consult the relevant customs authority, licensed broker, attorney, tax professional, or other qualified advisor when necessary.

7.4 Canada-specific considerations

Canada is an important international market for ZNF. Canada-bound shipments may be subject to Canada Border Services Agency (“CBSA”) requirements, tariff classification, valuation, origin requirements, GST/HST or other taxes, brokerage, admissibility rules, and recordkeeping obligations. Commercial importers and non-resident importers may have additional responsibilities.

Unless ZNF expressly assumes a particular obligation in writing, the Canadian customer/importer remains responsible for its own importer obligations, Canadian registrations, accounting, corrections, recordkeeping, and duties to the extent applicable.

7.5 Customs documentation

If the destination requires a particular certificate, declaration, form, permit, test report, legalization, special invoice language, or other document, the customer should notify ZNF before placing or finalizing the order. ZNF will determine whether the request can reasonably and lawfully be accommodated. We cannot guarantee that every document requested by every jurisdiction will be available.

7.6 Holds, inspection, refusal, seizure, abandonment, and return

ZNF does not control foreign customs agencies, border authorities, brokers, inspection agencies, postal authorities, or destination-country regulators. To the maximum extent permitted by law, ZNF is not responsible for a delay, hold, inspection, refusal, confiscation, seizure, destruction, abandonment, storage charge, demurrage, return-to-origin, or other governmental or carrier action that is not caused by ZNF's breach of a non-waivable legal obligation.

If a shipment is refused, unclaimed, returned, abandoned, or destroyed because of unpaid duties or taxes, customer-provided incorrect information, import restrictions, failure to obtain required approvals, or another circumstance allocated to the customer, any available refund or credit is governed by the Cancelations, Returns, Refunds & Title Policy and may, where lawful, be reduced by nonrecoverable outbound shipping, return shipping, brokerage, customs, duties advanced, storage, demurrage, disposal, handling, and other charges actually incurred.

7.7 Export controls, sanctions, and restricted parties

All exports remain subject to applicable U.S. export-control and sanctions laws, including the Export Administration Regulations (“EAR”) and sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (“OFAC”), where applicable.

ZNF may conduct screening and may request information concerning the purchaser, consignee, beneficial owner, destination, end user, end use, payment route, freight forwarder, or other transaction participant. ZNF may refuse, hold, suspend, or cancel a transaction where ZNF reasonably believes fulfillment could violate applicable export controls, sanctions, embargoes, denied-party restrictions, carrier rules, or other law.

The customer represents that it will not knowingly cause ZNF products, documentation, or services to be exported, reexported, transferred, diverted, or used in violation of applicable U.S. export-control or sanctions law.

7.8 Mandatory foreign consumer protections

This Policy is U.S.-centered, but ZNF may transact with customers in jurisdictions whose mandatory consumer laws cannot lawfully be displaced by contract. Nothing in this Policy is intended to waive those rights where they validly apply.

For example, where the European Union Consumer Rights Directive validly applies to a consumer sale, risk of loss generally remains with the trader until the consumer or a designated third party other than the carrier obtains physical possession, except where the consumer independently commissions a carrier not offered by the trader. UK consumer law contains a similar mandatory risk rule. Section 12 below is therefore expressly subject to such non-waivable provisions.

7.9 Incoterms and negotiated B2B terms

For a commercial international transaction, an Incoterm or other negotiated delivery term applies only when expressly identified in the applicable quotation, invoice, purchase agreement, or other written transaction document accepted by ZNF. Incoterms do not alter ownership, payment, warranty, dispute, or other legal terms beyond the particular functions assigned by the incorporated rule unless the parties expressly agree otherwise in writing.

8 B2B freight: pallets, LTL, FTL, intermodal, air, and ocean containers

This Section applies primarily to wholesale and other commercial shipments moving by pallet, less-than-truckload (“LTL”), truckload (“FTL”), intermodal, container, ocean, air cargo, or comparable freight services.

8.1 Freight quotations and estimates

Freight quotations are based on information available when quoted, which may include estimated weight, pallet dimensions, number of handling units, lane, service level, freight classification, density, commodity description, accessorial assumptions, fuel surcharges, and carrier pricing. Unless expressly guaranteed in a signed writing, freight quotes and transit times are estimates.

8.2 Reweigh, reclassification, and carrier adjustments

A carrier may inspect, reweigh, remeasure, reclassify, audit, or otherwise adjust a shipment and issue additional charges. Except where an adjustment results solely from a material shipping description error attributable to ZNF, the customer is responsible for applicable carrier adjustments, reclassification, reweigh, inspection, or similar charges allocated to the shipment.

8.3 Accessorial and extraordinary charges

Customer-responsible freight charges may include, where applicable:

• liftgate service;
• residential, farm, school, construction-site, or limited-access delivery;
• appointment, notification, inside, or threshold delivery;
• driver assist or additional labor;
• redelivery, reconsignment, diversion, or rerouting;
• detention, layover, waiting time, or truck ordered but not used;
• storage, terminal, warehouse, pier, chassis, port, or container charges;
• demurrage, detention, per diem, congestion, or destination charges;
• customs, brokerage, examination, inspection, or government fees; and
• other carrier, terminal, port, broker, or logistics accessorials reasonably attributable to the shipment.

8.4 Receiving requirements

The customer is responsible for providing an accurate commercial receiving address, receiving hours, delivery contact, and any known access restrictions. Unless another service was specifically purchased, the receiving location should have suitable equipment, space, personnel, and authority to receive and unload the freight safely and promptly.

Failure to attend a scheduled delivery, refusal without lawful justification, inability to unload, inadequate access, incorrect delivery information, or other customer-side receiving failure may result in redelivery, storage, detention, return, or other charges for which the customer may be responsible.

8.5 Inspect freight before signing

Customers should inspect palletized or commercial freight carefully before signing the carrier's delivery receipt or proof of delivery. Where reasonably possible:

1. count pallets, cartons, drums, totes, or other handling units;
2. inspect shrink-wrap, straps, seals, cartons, pallet condition, punctures, crushing, leaning, moisture, and visible tampering;
3. compare the shipment with the BOL, packing list, or delivery receipt;
4. write all visible shortage, damage, broken-seal, or tampering exceptions clearly on the carrier's delivery document;
5. photograph the freight before unloading and photograph any damage from multiple angles; and
6. retain packaging, wrap, straps, labels, lot numbers, damaged merchandise, and related evidence while the matter is investigated.

Important freight-claim distinction: Writing “damaged,” “short,” or another exception on a BOL or delivery receipt is very important evidence, but under federal freight-claim regulations a damage notation, inspection report, or delivery receipt standing alone generally does not constitute a formal cargo claim. A formal claim may separately need to identify the shipment, assert carrier liability, and request a specified or determinable amount within the applicable claim period.

8.6 Concealed damage

If damage could not reasonably be seen at delivery, the customer should stop handling the affected goods as appropriate, preserve all packaging and evidence, photograph the condition, and notify both ZNF and the appropriate carrier promptly. Carrier-specific concealed-damage rules may impose short notice periods even when the underlying legal claim period is longer.

8.7 Customer notice to ZNF

Unless a shorter period is required by the governing transportation document or applicable law, customers should notify ZNF in writing of shortage, visible freight damage, wrong goods, or suspected tampering within the applicable period stated in the Cancelations, Returns, Refunds & Title Policy. ZNF's customer-service reporting period is separate from, and does not extend, replace, or shorten, any non-waivable statutory carrier-claim period.

8.8 Carmack Amendment — U.S. interstate motor freight

Where the Carmack Amendment, 49 U.S.C. § 14706, applies, the covered motor carrier or freight forwarder may be liable to the person legally entitled to recover under the receipt or bill of lading for covered actual loss or injury to property. Federal law generally does not permit a carrier to establish a period shorter than nine (9) months for filing a covered claim or shorter than two (2) years for filing a civil action after written disallowance of the claim.

The party entitled to make a transportation claim is determined by the bill of lading, shipment documents, ownership or beneficial interest, applicable carrier rules, insurance arrangements, and law. ZNF may provide reasonably available invoices, packing lists, lot identifiers, photos, BOL information, or other commercial documents to assist a legitimate claim, but ZNF does not assume a customer's carrier-claim obligations unless ZNF expressly agrees to do so.

8.9 Released value, declared value, and cargo insurance

Carrier liability may be subject to lawful released-value limitations, tariffs, service rules, bills of lading, international conventions, or other limitations. The value of an order does not necessarily equal the amount recoverable from a carrier.

If a customer wants additional cargo insurance, declared value, or other transportation protection beyond the carrier's standard arrangement, the customer must request it before shipment. Additional coverage may not be available for every shipment and may require additional cost, documentation, or a separate insurer.

8.10 Ocean freight and COGSA

Where the U.S. Carriage of Goods by Sea Act (“COGSA”), 46 U.S.C. § 30701 note, or a bill of lading validly incorporating COGSA applies, carrier liability may be subject to statutory or contractual notice requirements, a one-year suit period, and the commonly referenced limitation of $500 per package or customary freight unit absent an effective higher declared value, subject to the facts, governing transport document, and applicable law.

8.11 International air cargo

International air shipments may be governed by the Montreal Convention or other applicable international regimes. Cargo liability limits under the Montreal Convention are expressed in Special Drawing Rights (“SDRs”) and are periodically revised. The Convention, applicable route, air waybill, carrier terms, declared value, and current treaty limits govern where applicable.

8.12 Customer-arranged carrier or pickup

When a B2B customer independently designates or contracts with its own carrier, freight forwarder, broker, or pickup agent, ZNF's transportation obligation is ordinarily satisfied when the correctly identified goods are duly tendered to that authorized party, subject to the applicable transaction documents and law.

8.13 No unilateral setoff, deduction, or backcharge

Except where applicable law makes such a right non-waivable or ZNF expressly approves it in writing, a B2B customer may not unilaterally withhold, offset, net, short-pay, deduct, charge back, or reduce amounts owed to ZNF based on an alleged freight shortage, carrier damage, accessorial dispute, or other claim. Claims should instead be submitted through the applicable ZNF and/or carrier resolution process.

9 Food transportation, sanitary conditions, heat, humidity, and storage

9.1 Applicable sanitary-transportation requirements

Because ZNF sells foods, food ingredients, botanicals, powders, and related goods, some transportation activities may be subject to the Food Safety Modernization Act (“FSMA”) sanitary-transportation requirements and 21 C.F.R. Part 1, Subpart O.

Where those rules apply, ZNF and the relevant shipper, loader, carrier, or receiver remain responsible for duties assigned to them by applicable law, including relevant requirements concerning suitable and sanitary vehicles or transportation equipment, sanitary transportation operations, records, communication, and temperature control for foods that require temperature control for safety. Nothing in this Policy is intended to contract away a statutory food-safety duty that cannot lawfully be reassigned.

9.2 Ambient shipment and environmental exposure

Many ZNF products are shelf-stable dry foods or ingredients shipped using ordinary ambient transportation. Unless ZNF expressly agrees in writing to temperature-controlled transportation, selection of an expedited carrier service does not mean the parcel or freight will be refrigerated, frozen, climate controlled, or protected from every temperature or humidity excursion.

Natural foods and ingredients may respond to environmental conditions through temporary clumping, softening, hardening, settling, color change, texture change, or other physical variation that does not necessarily indicate adulteration, spoilage, contamination, or defect.

9.3 Post-delivery storage

Once goods have been lawfully delivered or received and the applicable risk of loss has transferred, storage, handling, sanitation, temperature, humidity, pest control, security, and inventory rotation ordinarily become the customer's responsibility. ZNF is not responsible for deterioration or contamination caused by post-delivery conditions outside ZNF's control, to the maximum extent permitted by law.

Product-specific storage directions, warnings, and labeling should always be followed.

10 Tracking, signatures, special instructions, and delivery confirmation

10.1 Tracking information

When available, ZNF generally provides tracking or shipment-reference information electronically. Tracking detail and accuracy depend on the carrier and selected service. Some international, postal, military, consolidated, or freight services may provide limited tracking or may not provide continuous end-to-end events.

10.2 Signature requirements

A signature is not automatically required for every parcel. ZNF may require a signature for a high-value, high-risk, unusual, fraud-screened, restricted, commercial, or other shipment when ZNF considers it appropriate. A carrier may independently require a signature under its rules.

If a customer wants signature service and it is available, the customer should request it before shipment. Additional charges may apply.

10.3 Special delivery instructions

ZNF may transmit reasonable delivery instructions to the carrier but cannot guarantee that a driver or carrier will honor a particular request. Final delivery placement, signature handling, access decisions, and driver actions remain subject to carrier policies, safety considerations, and driver discretion.

10.4 Carrier records and proof of delivery

Carrier tracking records, GPS or scan information where available, signatures, photographs, delivery receipts, and proofs of delivery are important evidence of transportation and delivery and may be relied upon by ZNF when evaluating a claim. They are not made legally conclusive where applicable law requires additional proof or permits a contrary showing.

10.5 Delivered but missing; post-delivery theft

If a carrier reports a package delivered but you cannot locate it, please check the delivery area, household or business recipients, nearby secure locations, and carrier notices, then contact the carrier and ZNF promptly.

ZNF may request a carrier case number, written statement, photographs, security footage where lawfully available, police report where reasonably appropriate, or other information relevant to investigating suspected misdelivery or theft.

Once a shipment has in fact been delivered and the applicable risk of loss has lawfully transferred, ZNF is not an insurer against theft, loss, weather exposure, damage, or third-party interference occurring afterward. Any discretionary reshipment, refund, or credit does not constitute an admission of liability, does not alter the applicable risk allocation, and does not create a precedent for another transaction.

11 Damaged, missing, incorrect, or other product issues

We want an opportunity to understand and address legitimate order problems. Please contact us promptly if something appears wrong.

11.1 Returns Policy controls remedies

This Shipping Policy does not create a separate return, refund, exchange, replacement, rescission, credit, or reimbursement right. All such remedies, eligibility requirements, RMAs, inspections, evidence obligations, return procedures, and refund calculations are governed by the current Cancelations, Returns, Refunds & Title Policy, together with any non-waivable legal rights.

11.2 Prompt notice and evidence

For damage, wrong items, missing items, suspected tampering, or another shipping-related discrepancy, customers must provide notice within the period required by the Returns Policy or applicable transportation terms. The current Returns Policy generally requires notice of covered shipping-related issues within seven (7) days of delivery, subject to the complete terms of that Policy and non-waivable law.

ZNF may reasonably request:

• photographs or video of the product and packaging;
• the shipping label and tracking information;
• lot or batch identifiers;
• carton, pallet, seal, shrink-wrap, or damage photographs;
• the carrier's delivery receipt or BOL;
• the product itself for inspection; and
• other information reasonably necessary to investigate the claim.

11.3 Preserve the product and packaging

Unless ZNF instructs you otherwise in writing or an immediate safety issue reasonably requires a different action, do not discard the affected product, original packaging, shipping carton, label, lot code, pallet materials, photographs, or other relevant evidence before the matter has been evaluated.

11.4 Return ordinarily required for refund

Where the Returns Policy requires return of merchandise, a customer may not retain or dispose of the merchandise and simultaneously demand a refund or credit unless ZNF authorizes a no-return remedy in writing or applicable law requires otherwise.

11.5 Goodwill assistance

ZNF may occasionally provide a courtesy credit, reshipment, waiver, replacement, or other customer-service accommodation beyond what the contract or law requires. Such assistance is voluntary, transaction-specific, and does not waive ZNF's rights, establish a course of dealing, or obligate ZNF to provide the same remedy in another matter.

12 Title, risk of loss, and transportation responsibility

12.1 Florida/UCC shipment-contract baseline

Except where a transaction expressly requires delivery at a particular destination, another written term applies, or mandatory law requires otherwise, transactions governed by Florida law that authorize shipment by carrier are intended to operate as shipment contracts. Under Fla. Stat. § 672.509, risk of loss in such a shipment contract generally passes when the goods are duly delivered to the carrier.

12.2 Destination contracts

If ZNF expressly agrees that the contract requires ZNF to deliver the goods at a particular destination, risk is allocated in accordance with the applicable transaction terms and law, including Fla. Stat. § 672.509 where Florida law applies.

12.3 Local pickup

For ordinary merchant local-pickup transactions governed by Florida law, risk generally passes when the customer or authorized representative receives the goods, subject to any contrary agreement and applicable law.

12.4 Customer-selected carriers

Where a commercial customer independently selects, commissions, or controls its own carrier or pickup agent, risk and transportation responsibility may pass upon lawful tender to that carrier or agent, subject to the transaction documents and applicable law.

12.5 Mandatory consumer-law savings

The provisions above do not override a non-waivable consumer law that validly places transit risk on ZNF for a longer period. In particular, where applicable EU or UK consumer law requires risk to remain with the trader until the consumer or an authorized third party obtains physical possession, that mandatory rule controls to the extent required by law.

12.6 Title

Transfer of title, ownership, return title, abandoned goods, and related ownership matters are governed by the applicable transaction documents and the Cancelations, Returns, Refunds & Title Policy. Risk of loss and legal title are separate concepts and need not transfer at the same time.

13 Marketplaces, social-commerce platforms, resellers, and third-party channels

13.1 Authorized marketplace transactions

ZNF may sell through third-party marketplaces or commerce channels including, without limitation, Amazon, Walmart, eBay, Etsy, TikTok Shop, Meta/Facebook/ Instagram, Google, Pinterest, and comparable or successor platforms.

Where ZNF is the seller, merchant of record, or fulfillment party, the ZNF Legal Policies apply to the maximum extent permitted by law and the applicable platform arrangement. The marketplace may also impose checkout, payment, shipment, tracking, return, communication, buyer-protection, or dispute workflows that govern the platform-administered portion of the transaction.

13.2 Platform-controlled displays

ZNF does not control every field, estimated delivery date, badge, guarantee, shipping label, carrier representation, automated message, or interface displayed by a third-party platform. Where a platform's automated display conflicts with a ZNF-controlled representation, the applicable contract, platform rules, transaction record, and mandatory law determine the parties' rights.

13.3 Unauthorized sellers

If a product is purchased from an unauthorized seller, diverted channel, or third party for whom ZNF is not the seller or merchant of record, ZNF may not control the item's storage, chain of custody, handling, shipping, labeling, authenticity, return process, or condition. Requests for delivery remedies ordinarily must be directed to the actual seller, subject to applicable law and the ZNF Legal Policies.

14 Privacy, security, carrier disclosures, and shipping information

Shipping and delivery necessarily require information such as names, addresses, telephone numbers, email addresses, company information, consignee details, customs information, order contents, and transaction references to be processed and, where appropriate, disclosed to carriers, freight providers, postal operators, brokers, customs authorities, marketplaces, payment/fraud providers, service providers, or other parties involved in fulfillment.

ZNF's collection, use, disclosure, retention, protection, and international transfer of personal information are governed principally by our Privacy Policy, U.S. State Privacy Addendum, International Privacy Addendum, GDPR / EEA-UK-Switzerland Privacy Notice, and our other applicable privacy notices.

Cookies, pixels, tags, analytics, advertising, and browser-based privacy choices are addressed separately in the Cookie Policy, Digital Advertising & Analytics Policy, and Your Privacy Choices / Privacy Control Center.

Customers should not place unnecessary sensitive personal information, medical information, passwords, payment credentials, or other confidential material in delivery-instruction fields.

15 Force majeure, third-party events, and limitation of liability

15.1 Events beyond reasonable control

To the fullest extent permitted by law, ZNF is not liable for delay, interruption, failure, increased cost, rerouting, or nonperformance caused by circumstances beyond ZNF's reasonable control, including, without limitation:

• severe weather, hurricane, flood, fire, earthquake, natural disaster, or other acts of nature;
• epidemic, pandemic, quarantine, public-health emergency, or similar disruption;
• war, terrorism, civil unrest, embargo, sanctions, blockade, or government action;
• labor strike, lockout, shortage, port congestion, carrier capacity limitation, or transportation interruption;
• customs or border delay, government inspection, detention, seizure, or closure;
• carrier, broker, postal, marketplace, payment-provider, utility, communications, or technology outage;
• cybersecurity incident, fraud-control measure, or lawful compliance hold;
• supply, packaging, equipment, raw-material, or infrastructure disruption; or
• another circumstance reasonably outside ZNF's control.

Where applicable consumer law or the FTC's shipment-timing requirements require a delay notice, cancellation option, refund, or another remedy despite the cause of delay, ZNF will provide the legally required remedy.

15.2 Third-party carriers and service providers

Carriers, postal operators, freight forwarders, brokers, ports, terminals, marketplaces, and customs authorities are independent third parties unless applicable law provides otherwise. ZNF does not warrant uninterrupted, error-free, or delay-free performance by those parties.

15.3 TOU limitations apply

The warranty disclaimers, limitations of liability, damages exclusions, liability caps, indemnification provisions, and other risk-allocation terms contained in the Terms of Use apply to shipping, delivery, freight, customs, and pickup matters to the fullest extent permitted by law.

Nothing in this Policy excludes liability that applicable law expressly prohibits ZNF from excluding.

16 Questions, disputes, chargebacks, arbitration, and non-waivable rights

16.1 Please contact us first

Our preference is to understand a legitimate concern and work toward an appropriate solution before it becomes a formal dispute. If you believe a shipping, freight, pickup, customs, or delivery problem has occurred, please contact Customer Care promptly and provide the information reasonably necessary to investigate.

16.2 Initial dispute resolution and binding arbitration

Private disputes arising out of or relating to this Policy, an order, shipping, delivery, freight, local pickup, transportation charges, loss, damage, or related services are governed by the dispute-resolution provisions of the Terms of Use, including Section 16.

Those provisions include ZNF's required Initial Dispute Resolution process and, where enforceable and subject to the exceptions, savings clauses, opt-out rights, regulatory carve-outs, and other provisions stated in the TOU, binding individual arbitration and a class-action waiver. The complete TOU—not this summary—controls the arbitration agreement.

16.3 Federal Arbitration Act

The TOU provides for application of the Federal Arbitration Act (“FAA”) where applicable. Section 2 of the FAA generally provides for enforcement of written arbitration agreements involving commerce subject to generally applicable contract defenses and other statutory exceptions. ZNF reserves all arbitration rights and defenses provided by the TOU and applicable law.

16.4 Chargebacks and payment disputes

A chargeback does not replace the customer's contractual obligation to provide accurate information, preserve evidence, return merchandise where required, cooperate with a legitimate shipping investigation, or satisfy other applicable ZNF Legal Policies. ZNF may submit order records, tracking, delivery evidence, communications, photographs, carrier records, return records, or other relevant evidence to payment processors or financial institutions in connection with a chargeback or fraud investigation, consistent with applicable law and the Privacy Policy.

16.5 Regulatory and non-waivable rights

Nothing in this Policy or the TOU is intended to prevent a person from communicating with a governmental or regulatory authority where that right cannot lawfully be waived, or to waive a statutory remedy or consumer right that applicable law makes non-waivable.

Nothing in this Policy provides immunity from lawful governmental investigation, enforcement, administrative action, civil liability, or criminal law. ZNF instead reserves all lawful defenses, exemptions, jurisdictional objections, limitations, procedural protections, and other rights available under applicable law.

17 Accessibility, international accessibility, policy updates, and evolving law

17.1 Accessibility commitment

ZNF seeks to make this Policy and its customer-facing shipping and order processes accessible to people with disabilities. This HTML is designed toward the Web Content Accessibility Guidelines (“WCAG”) 2.2 Level AA benchmark and includes semantic headings, keyboard-operable native controls, visible focus treatment, responsive reflow, enlarged interactive targets, reduced-motion support, and high-contrast / forced-colors considerations.

Accessibility is an ongoing process, not a one-time representation. Full accessibility of the complete ZNF experience depends on the surrounding Shopify theme, checkout, apps, scripts, carrier tools, third-party platforms, forms, documents, media, and integrations. Please review our Accessibility Statement for our complete accessibility framework, available assistance, Accessibility App information, and barrier-reporting process.

17.2 ADA and U.S. accessibility

To the extent applicable, ZNF intends its customer-facing services to be administered consistently with Title III of the Americans with Disabilities Act (“ADA”) and other applicable federal, state, and local accessibility and civil-rights requirements.

17.3 International accessibility

Where applicable to ZNF's activities, ZNF also seeks to address mandatory international accessibility requirements. This may include applicable national implementations of the European Accessibility Act, Directive (EU) 2019/882, which includes e-commerce services provided to consumers after June 28, 2025, subject to its territorial scope, exemptions, transition rules, and applicable Member State law.

17.4 Changes in law

Laws, regulations, carrier requirements, international conventions, administrative interpretations, and technological standards may change. ZNF may amend this Policy prospectively to reflect those changes, operational developments, or improved customer practices.

The version in effect when ZNF accepts an order generally governs that order, except where applicable law requires otherwise or ZNF expressly agrees to apply a later provision.

If a new or amended non-waivable law becomes effective and validly applies to a transaction before this Policy is updated, the mandatory legal requirement is incorporated into this Policy to the minimum extent necessary to comply with that law. Any directly conflicting contractual term will be limited, reformed, or disregarded only to the extent legally necessary, while the remainder of this Policy continues in effect.

This future-law clause does not create a right before the law's effective date, concede that a particular law applies to ZNF or a particular transaction, waive any statutory exemption or threshold, or provide rights broader than applicable law requires.

18 Contact information and legal framework references

18.1 Need assistance?

We appreciate the opportunity to help. If you have a question about an order, shipment, freight delivery, local pickup, customs matter, or delivery issue, please contact Customer Care.

• Email Orders@ZNaturalFoods.com
• Phone 1-888-963-6637
• Online Contact Support
• Mail / Facility Z Natural Foods LLC
  5407 N Haverhill Road, Unit 336
  West Palm Beach, FL 33407
  United States

Please retain relevant order confirmations, tracking information, photographs, BOLs, invoices, communications, and other records while a matter is under review.

18.2 Non-exhaustive U.S. and international legal framework

The following references are provided for transparency and general legal context. They do not constitute legal advice, do not mean every authority applies to every transaction, and do not expand the rights or obligations created by applicable law.

• FTC Mail, Internet, or Telephone Order Merchandise Rule — 16 C.F.R. Part 435
• FTC Business Guide — Shipment Timing, Delay Consent & Refunds
• Fla. Stat. § 672.509 — Risk of Loss
• Fla. Stat. § 668.50 — Florida Uniform Electronic Transaction Act
• Fla. Stat. § 501.204 — Florida Deceptive and Unfair Trade Practices Act
• 15 U.S.C. § 7001 — Federal E-SIGN Act
• 49 U.S.C. § 14706 — Carmack Amendment
• 49 C.F.R. § 370.3 — Federal Freight Claim Filing Requirements
• 46 U.S.C. § 30701 Note — U.S. Carriage of Goods by Sea Act
• Montreal Convention — ICAO Revised Liability Limits
• FDA / FSMA Sanitary Transportation of Human & Animal Food
• U.S. Export Administration Regulations — Part 736 General Prohibitions
• U.S. Treasury OFAC Sanctions List Service
• Canada Border Services Agency — Importing Goods
• EU Consumer Rights Directive — Including Article 20 Risk of Loss
• UK Consumer Rights Act 2015 § 29 — Passing of Risk
• European Accessibility Act — Directive (EU) 2019/882
• U.S. Department of Justice — ADA Web Accessibility Guidance
• W3C Web Content Accessibility Guidelines (WCAG) 2.2
• Federal Arbitration Act — 9 U.S.C. § 2
• AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011)

Legal-reference notice: Statutes, regulations, treaties, guidance, carrier rules, case law, and international requirements evolve. The operative requirement is always the law validly applicable to the particular facts and transaction, not a summary or reference link on this page.