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Shipping & Delivery Policies

Shipping & Delivery Policies

Effective Date: January 1, 2026

Free Shipping (Contiguous U.S.) – Offer Summary (As Shown at Checkout):
FREE standard shipping may be available for qualifying orders shipped to the 48 contiguous U.S. states with a merchandise subtotal of $75+ after discounts (excluding taxes/fees). Eligibility, exclusions, and carrier/service selection are determined at checkout. Multiple shipping addresses count separately. For other destinations (including international), shipping cost is calculated at checkout.

1. GENERAL PROVISIONS; INCORPORATION; ACCEPTANCE ACROSS ALL ORDER CHANNELS

1.1 Who We Are. Z Natural Foods LLC (“ZNF,” “we,” “us,” “our”) fulfills orders from West Palm Beach, Florida.

1.2 This Policy Is Part of Your Agreement With ZNF. This Shipping & Delivery Policy (“Shipping Policy”) is incorporated by reference into ZNF’s Terms of Use (“TOU”) and must be read together with all legal policies posted on our Legal page (collectively, the “ZNF Legal Policies”).

ZNF Legal Page (All Policies): https://www.znaturalfoods.com/pages/legal
Privacy Policy: https://www.znaturalfoods.com/pages/legal/privacy-policy
Cookie Policy: https://www.znaturalfoods.com/pages/legal/cookies-policy

1.3 Binding Effect Regardless of How an Order Is Placed. By using our Sites/Services or placing an order through any means (including website checkout, phone, email, marketplace storefront, purchase order, EDI, local pickup, invoice/quote approval, or any authorized automated/agentic ordering system), you agree you are bound by the TOU, this Shipping Policy, and all ZNF Legal Policies then in effect. Electronic contracts, records, signatures, and electronic-agent transactions may not be denied legal effect solely because they are electronic.

1.4 Order of Precedence (Alignment With Other ZNF Policies). If there is a direct conflict among policies on the same topic, the precedence is: (1) TOU, (2) Purchases/Subscriptions/Pre-Orders Policy, (3) Shipping Policy, then (4) Cancelations/Returns/Refunds/Title Policy, unless ZNF expressly states otherwise in writing.

2. ORDER ACCEPTANCE; PROCESSING; CUSTOM / PRIVATE LABEL LEAD TIMES

2.1 Order Acceptance. Product pages, listings, catalogs, and quotations are invitations to make an offer. A contract is not formed until ZNF accepts the order (e.g., by shipping/tendering to a carrier, or releasing goods for pickup).

2.2 Standard Processing Time (Business Days). We make commercially reasonable efforts to ship in-stock orders promptly (often within ~24 business hours on business days), subject to payment authorization, fraud screening, verification, inventory, operational constraints, and force majeure.

2.3 Custom Orders & Customization Lead Times. Custom products, custom packaging, private labeling/custom labeling, export-prepared lots, or other customization requests require additional processing time to complete requested work (e.g., label creation/approval, production scheduling, compliance review, lot/traceability controls, QC, packaging). Any timeframes provided are estimates only unless ZNF expressly guarantees them in a signed writing.

2.4 Split Shipments. Depending on availability and operational needs, items within a single order may ship in multiple packages or shipments.

3. DOMESTIC PARCEL SHIPPING (B2C AND SMALL B2B)

3.1 Where Orders Ship From. Standard parcel orders ship from West Palm Beach, Florida (South Florida).

3.2 Domestic Options (Examples; Availability Varies). We may ship via:

  • USPS (United States Postal Service): Priority Mail (estimated 2–3 business days, sometimes longer)
  • UPS: available services vary; “on customer account” may be available for approved business customers
  • FedEx: Priority Overnight, Standard Overnight, 2Day, Express Saver (3 Day), Ground (varies by location), or on customer account (businesses; upon request and approval)
  • DHL: select services may be offered where available (often international; availability varies by lane/destination/carrier restrictions)

3.3 Transit Times Are Estimates Only. All transit times are carrier estimates and are not guaranteed. We encourage ordering with adequate lead time for weather, peak congestion, and carrier disruptions.

Heat/Humidity Note (Foods & Botanicals). Some products may be sensitive to heat/humidity exposure in transit and post-delivery environments. Where time/temperature sensitivity is a concern, choose an expedited service at checkout where available. ZNF is not responsible for product degradation caused by carrier delays or post-delivery storage/handling outside ZNF’s control, to the maximum extent permitted by law.

3.4 P.O. Boxes / Military Addresses.

  • If shipping to a P.O. Box, USPS may be required.
  • APO/FPO/DPO: shipped via USPS; delivery can take approximately 1–6 weeks; tracking may be limited or unavailable after certain handoffs.

3.5 Free Shipping (If Offered). If your checkout displays a free-shipping promotion (e.g., “free standard shipping over $75” for the 48 contiguous states), the promotion applies only as displayed at checkout (after discounts and subject to exclusions). Exclusions may include, without limitation, freight/pallet orders, oversized/special-handling items, custom/private-label orders, and certain destinations. ZNF may choose the carrier/service for free shipping (e.g., FedEx Ground or USPS Priority) based on destination and service reliability.

Service Maps / Transit Illustrations: Any carrier map displayed is a general illustration of typical transit estimates and is not a guarantee of delivery on any specific date.

FedEx Ground Service Map (Estimates Only):

FedEx Ground service map (estimates only)

Transit times vary by lane, weather, peak periods, and carrier operations and are not guaranteed. If you require time-definite delivery, select an express service at checkout where available.

4. CUT-OFF TIMES; WEEKENDS; HOLIDAYS

4.1 Cut-Off Times (General Guidance; Not a Guarantee).

  • FedEx Ground orders placed before 12:00 p.m. ET generally ship the same day.
  • FedEx Express orders placed before 3:00 p.m. ET generally ship the same day.
  • USPS orders placed before 12:00 p.m. ET generally ship the same day.

Orders placed after cut-off may ship the next business day.

4.2 Weekends and Holidays. Fulfillment operations are generally Monday–Friday. Orders placed Saturday/Sunday are typically processed for shipment on Monday (or the next business day). Orders placed after the Friday cut-off time typically ship Monday (or the next business day).

4.3 FTC Shipment Timing Rule for Mail/Internet/Telephone Orders (B2C). For covered orders, ZNF intends to comply with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, including having a reasonable basis for stated shipping times, and providing required delay/consent or cancellation/refund options when shipment cannot occur within the promised time (or within 30 days if no time is stated).

5. SHIPPING CHARGES; “CALCULATED LATER”; CUSTOMER ACCOUNT SHIPPING

5.1 How Shipping Charges Are Determined. Shipping cost is based on size, weight, packaging requirements, service level, destination, and carrier pricing (including surcharges).

5.2 Checkout Display. During checkout, available shipping methods and costs are displayed when supported by the carrier/checkout system.

5.3 “Shipping Will Be Calculated Later.” If checkout displays “shipping will be calculated later,” ZNF may email shipping options and totals before finalizing the transaction. ZNF may cancel if approval/payment is not received within the stated window.

5.4 Shipping on Customer Account (B2B). Where approved, ZNF may ship on a customer’s carrier account (UPS/FedEx/freight). The customer represents it is authorized to use the account and is responsible for carrier charges, surcharges, accessorials, address corrections, re-deliveries, and related fees.

6A. LOCAL PICKUP (WEST PALM BEACH “WILL CALL”)

6A.1 Availability; Scheduling. Local pickup may be offered for certain orders at ZNF’s West Palm Beach facility by appointment or during stated pickup hours. ZNF may limit pickup eligibility, impose cutoffs, and require confirmation that an order is ready before release.

6A.2 Authorized Pickup; Verification. ZNF may require order-number verification, government-issued ID, payment verification, and signature at pickup. If a third party (employee, courier, freight driver, agent) is collecting an order, Customer must provide written authorization and any credentials ZNF reasonably requests. ZNF may refuse release where identity or authority cannot be reasonably verified.

6A.3 Completion of Delivery; Risk Transfer. ZNF’s delivery obligation is satisfied upon tender and release of the goods to Customer or Customer’s authorized representative at the pickup location. To the fullest extent permitted by law, risk of loss transfers upon such tender/release.

6A.4 Holding Window; Storage Fees; Abandonment. ZNF may impose a holding window and may charge commercially reasonable storage/handling fees for extended holding or repeated rescheduling. Orders not collected within the stated window may be cancelled and handled under the Cancelations/Returns/Refunds/Title Policy to the fullest extent permitted by law.

6. INTERNATIONAL SHIPPING (NON-U.S.)

6.1 Methods. International shipping may be offered via USPS First Class, Priority, and Express Mail, and/or FedEx and/or DHL (service availability varies by destination and carrier restrictions).

6.2 Transit Times. International delivery is typically estimated around two (2) weeks after shipment, but actual timing varies materially by country, customs procedures, and carrier operations. Estimates are not guarantees.

6.3 Customs Fees, Duties, Taxes, and Import Compliance. All customs fees, duties, VAT/GST, taxes, brokerage fees, permits, and governmental charges are the customer’s responsibility. Unless expressly agreed in writing, the customer is the importer of record and responsible for local import legality and compliance.

6.4 Documentation Requirements. If your country requires specific documentation for clearance, you must inform ZNF before ordering so we can determine feasibility. ZNF may refuse or cancel orders where compliance is uncertain or commercially unreasonable.

6.5 Customs Holds; Refusals; Seizures; Return-to-Origin. ZNF is not liable for delays, holds, refusals, seizures, destruction, abandonment, or return-to-origin outcomes caused by customs authorities, destination-country regulations, broker actions, carrier actions, unpaid duties/taxes, missing or inaccurate import/consignee information, or destination restrictions. If an international shipment is refused, returned, abandoned, or destroyed, any refund or credit is governed solely by the Cancelations/Returns/Refunds/Title Policy and may be reduced by shipping, brokerage, storage, demurrage, disposal, and administrative costs to the fullest extent permitted by law.

6.6 Export Controls; Sanctions; Restricted Parties. ZNF may refuse, suspend, cancel, or hold any transaction or shipment where ZNF believes, in its sole discretion, that fulfillment could violate export controls, sanctions, carrier restrictions, or other legal requirements, or where required compliance information is incomplete or commercially unreasonable to obtain. Customer represents and warrants that its purchase and any resale, export, re-export, transfer, or end use will comply with applicable law.

7. FREIGHT / BULK COMMERCIAL SHIPMENTS (B2B): LTL, FTL, FULL CONTAINER, EXPORT

This section applies to shipments tendered as freight (including palletized LTL, full truckload, intermodal/containerized, and export shipments), including shipments arranged by ZNF or by the customer.

7.1 Quotes; Freight Class; Weights/Dimensions; Adjustments. Freight quotes are estimates based on declared weights/dimensions, packaging, lane, freight class/NMFC where applicable, and accessorial assumptions. Carriers may reweigh, reclass, or assess additional fees. The customer is responsible for carrier adjustments unless caused solely by ZNF’s material misdescription.

7.2 Accessorial Charges (Customer Responsibility). Customer is responsible for accessorial charges, including, without limitation: liftgate, appointment delivery, limited-access/residential delivery, inside delivery, redelivery, detention, layover, driver assist, storage, reconsignment/reroute, port/terminal fees, chassis fees, demurrage, and other carrier/terminal assessments.

7.3 Receiving Obligations; Delivery Appointments; Unloading. Customer must have appropriate receiving capability (dock/forklift/pallet jack/labor) and must meet carrier delivery appointments. Failed delivery, refusal, inability to unload, or non-availability may trigger additional carrier charges and/or return-to-sender fees at the customer’s expense.

7.4 Inspection at Delivery; Notation on BOL/POD. The customer must inspect the freight at delivery before signing and must:

  • Note visible damage, shortage, or compromised shrink-wrap/strapping on the delivery receipt/BOL,
  • Take clear photos of pallet(s), wrap/straps, labels, and damage, and
  • Retain packaging and product pending claim resolution.

Failure to note exceptions or preserve evidence may impair claims and remedies.

7.5 Freight Claims and Carrier-Liability Frameworks (Legal Baselines). Carrier liability and claims handling often depend on the mode of transport and the carrier’s governing bill of lading/tariff, including:

  • U.S. interstate motor/rail freight: claims timing protections under the Carmack Amendment framework (minimum 9 months to file a claim and 2 years to sue after written denial).
  • Ocean carriage to/from U.S. ports in foreign trade: COGSA commonly limits carrier liability to $500 per package (or customary freight unit), subject to declared value and bill of lading terms.
  • International air cargo: Montreal Convention liability limits use SDR-based frameworks and are periodically adjusted by ICAO.

Minimum Claim Elements; Timing Baselines. Without limiting carrier terms, U.S. interstate motor-freight carriers may not set a claims period shorter than nine (9) months or a lawsuit period shorter than two (2) years after written claim denial, and written claims generally must identify the shipment, assert liability, and demand a specified or determinable amount, subject to the governing bill of lading and applicable law.

ZNF may provide reasonably available documentation (invoice, packing list, BOL reference). Still, unless ZNF expressly agrees otherwise in writing, the customer is responsible for timely filing carrier claims and for complying with carrier claim procedures.

7.6 Customer-Arranged Freight / Customer Carrier Pickup. If the customer arranges pickup or designates a carrier, ZNF’s delivery obligation is satisfied upon tender to that carrier (or pickup agent) at ZNF’s facility, subject to the TOU and applicable law.

8. TRACKING; DELIVERY CONFIRMATION; SIGNATURES; SPECIAL INSTRUCTIONS

8.1 Tracking. When available, ZNF provides tracking by email. Tracking details vary by carrier and service level. Certain USPS services may show limited “delivery confirmation,” and some international services may provide limited or no tracking.

8.2 Signature Requirements. ZNF typically does not request signatures, except for large/high-value orders or as a fraud-prevention measure. Carriers/drivers may require a signature at their discretion.

8.3 Special Delivery Instructions. ZNF may pass customer instructions to the carrier, but the carrier may not comply, and ZNF cannot guarantee compliance.

8.4 “DELIVERED” Scans; Theft After Delivery. Carrier delivery scans, POD records, delivery receipts, and similar carrier confirmation data are treated as evidence of delivery to the address provided by Customer. Once a shipment is marked delivered by the carrier, ZNF is not an insurer against theft or loss occurring after delivery. Customers must promptly report suspected theft or misdelivery and cooperate with reasonable documentation requests (e.g., carrier case number, affidavit, photos, police report where appropriate). Any goodwill reshipment or credit is governed exclusively by the Cancelations/Returns/Refunds/Title Policy and does not constitute an admission of liability.

9. ADDRESS ACCURACY; UNDELIVERABLES; REFUSED SHIPMENTS

9.1 Customer Responsibility for Correct Address. The customer is responsible for accurate delivery information. Address correction fees, reroutes, redeliveries, and return-to-sender fees caused by customer error are the customer’s responsibility.

9.2 Undeliverable or Refused Packages. If a package is refused or undeliverable due to an incorrect/incomplete address, failure to claim, refusal to pay duties/taxes, or refusal, ZNF may charge actual reshipping costs and a reasonable restocking/handling fee for goods that can be safely returned to inventory; perishable/opened items generally cannot be restocked.

10. RETURNS AND PRODUCT ISSUES (RETURNS/REFUNDS POLICY CONTROLS)

10.1 Returns/Refunds Policy Governs. This Shipping Policy does not create an independent right to return or refund. All product issues (damage, defect, wrong item, missing items, dissatisfaction) are governed by ZNF’s Cancelations/Returns/Refunds/Title Policy and other applicable ZNF Legal Policies.

10.2 Damage/Defect/Wrong Item Deadline and Evidence. If your order arrives damaged, defective, missing items, or incorrect, you must:

  • Notify ZNF in writing within seven (7) days of delivery,
  • Provide photos (and if requested, video) of product, lot code, packaging, and shipping label, and
  • Retain the product and all original packaging until the claim is resolved.

Failure to meet these requirements may result in claim denial.

10.3 No “Keep and Refund”; No Product, No Refund. A return is a condition for a refund/credit for return-eligible items; you may not keep or dispose of the product and also demand a refund/credit, absent ZNF’s written authorization.

11. TITLE AND RISK OF LOSS (PARCEL + FREIGHT) — ALIGNED AND NON-CONTRADICTORY

11.1 UCC Baseline; Contract Controls. Risk of loss is allocated consistent with the Uniform Commercial Code and Florida’s adopted UCC provisions unless ZNF expressly states otherwise in writing. Florida’s default rule for shipment contracts provides that risk passes when the goods are duly delivered to the carrier, unless the contract requires delivery to a particular destination.

11.2 TOU Allocation (Carrier Selection Distinction). The TOU states that risk of loss transfers upon shipment and distinguishes responsibility based on whether ZNF selects the carrier or the purchaser designates the carrier. This Shipping Policy is intended to operate consistently with that TOU provision and with the Returns/Refunds evidence and deadline requirements.

12. FORCE MAJEURE; LIMITATION OF SHIPPING LIABILITY

12.1 Force Majeure. ZNF is not liable for delays or failures caused by events beyond our reasonable control (carrier delays, severe weather, port congestion, labor disruptions, governmental actions, customs holds, sanctions/export compliance, supply disruptions, etc.).

12.2 Limits and Caps Govern. Limitation-of-liability provisions in the TOU apply to shipping and delivery issues. Remedies are limited as provided in the TOU and the Returns/Refunds policy, subject to non-waivable rights.

13. MARKETPLACE / THIRD-PARTY CHANNEL ORDERS

If you purchase through a third-party marketplace or reseller (e.g., Amazon, Walmart, eBay, Etsy, TikTok, social-commerce platforms), you may also be subject to that party’s workflow. However, as between you and ZNF, and to the maximum extent permitted by law, the ZNF Legal Policies govern evidence preservation, eligibility, title/risk rules, and anti-abuse protections where ZNF is the seller/merchant of record.

14. DISPUTE RESOLUTION; BINDING ARBITRATION (TOU §16 CONTROLS)

By placing an order with ZNF, accessing, or using our Sites or Services, you explicitly agree that any dispute, claim, or controversy arising out of or relating to shipping/delivery (including freight issues, charges, delays, loss/damage allocation, or this policy) must follow the TOU’s required Notice of Dispute / informal resolution process and then, if unresolved, proceed in binding individual arbitration under TOU §16 (with the Federal Arbitration Act governing as specified in the TOU).

15. NON-WAIVABLE RIGHTS / CONSUMER PROTECTION

Nothing in this Shipping Policy is intended to waive non-waivable rights under applicable law. Florida’s FDUTPA declares unfair or deceptive acts unlawful.

16. NEED ASSISTANCE?

Please contact ZNF Customer Care using the contact methods provided through our Sites/Services.

Legal Framework References (Non-Exhaustive; Informational)

  • FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435): FTC Rule Page
  • Florida UCC Risk of Loss (Fla. Stat. § 672.509): Statute
  • FDUTPA (Fla. Stat. § 501.204): Statute
  • Carmack Amendment minimum claim/suit periods (49 U.S.C. § 14706(e)): Statute
  • Minimum freight claim elements (49 C.F.R. § 370.3): Regulation
  • COGSA $500/package limitation concept (46 U.S.C. § 30701): Statute
  • FAA enforceability baseline (9 U.S.C. § 2): Statute
  • Florida UETA (Fla. Stat. § 668.50): Statute
  • E-SIGN (15 U.S.C. § 7001): Statute
  • EAR general prohibitions (15 C.F.R. Part 736): BIS (eCFR mirror)
  • OFAC Sanctions List Service: OFAC
  • ICAO Montreal Convention cargo limits (periodic revisions): ICAO Notice (PDF)

If you have questions or need assistance, please contact our Customer Care team. For topics governed by dedicated policies, please consult the complete, current versions on our Legal page; each is incorporated by reference into this Agreement and applies to all access and use of our Sites, Products, and Services, including automated access. These policies include, without limitation: Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Agent Terms, GDPR Statement, and CCPA Opt-out.

If a concern or dispute arises, you must follow the Initial Dispute Resolution process and the Binding Arbitration requirements set forth in §16. Your continued use of the Sites or Services constitutes acceptance of the then-current Terms, including all incorporated policies and dispute-resolution requirements.

By using our Sites, Products, Services, Service Providers, placing an order, or contacting us through any channel, you acknowledge that you have read, understand, and agree to be bound by this Agreement and all incorporated ZNF policies referenced above and available on the Legal page.