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Shipping & Delivery Policies

Shipping Policy

We make every effort to ship your order as soon as possible, within 24 hours (on business days).

Domestic Options:FREE standard shipping for domestic orders over $75  - We will choose the best method for your location. Orders under 10 lbs will generally be delivered within three days. Larger orders may vary and take up to a week, depending on your location.

What are your shipping methods and transit times?

Our domestic shipping methods available are:

USPS (United States Postal Service) - (Priority Mail - 2 to 3 Days, sometimes longer)UPS- On Customer Account (For Businesses, we can ship on your account if requested)FedEx:FedEx Priority (Overnight - Next Day (Morning))FedEx Standard (Overnight - Next Day (Afternoon))FedEx 2Day (2 Days)FedEx Express Saver (3 Days)FedEx - On Customer Account (For Businesses, we can ship on your account if requested)FedEx Ground (Varies by location)Orders ship from South Florida. See the FedEx Service Map Below.

 

FedEx Shipping time map

 

Transit times are estimates only. We encourage you to order with enough time to avoid any possible delays. If you are shipping to a P.O. Box or a military address, your order must be sent using the United States Postal Service.

If you notice any issue with the shipping of your order or a problem in transit, don't hesitate to contact our customer service for assistance.How do I qualify for free shipping?Orders with a product total exceeding $75 (after any applied discounts) shipped to the continental USA will qualify for free standard shipping. We will either ship your order FedEx Ground or USPS Priority, whichever is most appropriate. Unfortunately, we cannot extend this offer to our international customers. The extra expense, paperwork, and risk of international shipping don't make it feasible.How long before my order is shipped?We typically process orders the same day they come in, excluding weekends. If you requested a special order item, we will ship it as soon as we have it in stock.Is there a cutoff time for orders to ship the same day?Yes, FedEx Ground orders placed before 12:00 PM EST and FedEx Express orders placed before 3:00 PM EST are generally shipped the same day. Orders placed using the United States Postal Service before 12:00 PM EST are shipped the same day. For an order that comes in after the cutoff, we will try our best to get it out the same day, but it may not ship until the following business day.Where are orders shipped from?All orders ship from West Palm Beach, Florida, USA.

Do you ship internationally?
Yes, we do. You can place your order normally online through our website, and the shopping cart will give you all available shipping options to your country. International shipping methods are First Class, Priority, and Express Mail through the United States Postal Service. Typically orders arrive within 2 weeks, but the length of time for receipt of your order depends on the country and the customs office. We also offer FedEx for expedited delivery, which has highly reliable and time-definite service.
What about Military Orders: APO, FPO addresses?Yes, we happily ship to our military customers. All Military orders are shipped by USPS Priority Mail. U.S. mail to various military addresses can take anywhere from one to six weeks for delivery. The United States Postal Service does not have tracking available for military orders.How much will my shipping charges be?During the order process, you will be given a list of different shipping methods, using FedEx or the United States Postal Service, from which you can pick. The total cost of goods and the cost of shipping are displayed. A "Shipping will be calculated later" message upon checkout if you receive it. We will email you your correct total with the shipping cost for the different methods.How are my shipping costs determined?Your order's shipping cost is based on size, weight, shipping method, and delivery address. You will see your actual shipping cost of all available options during checkout. For international orders, please note that Z Natural Foods is not responsible for any taxes, tariffs, customs restrictions, or other regulations that apply to countries outside the United States. Please contact your local customs officials if you have any questions.Can I track my order online?Yes, once your order has been shipped, you will receive an email with your tracking number from the United States Postal Service or FedEx (depending on the shipping method you choose). Please note that the "tracking number" you receive on Priority Mail packages is a Delivery Confirmation number, which typically only gives details on whether the package was delivered. Also, please note that the First Class International shipping method does NOT provide tracking. If you would like your international order tracked, we recommend using one of the other shipping methods available.Will a signature be required to receive my package?We do not typically request a signature for deliveries, except for large orders. Still, it is ultimately up to your driver's discretion whether or not to require a signature. If the driver feels safe leaving the package, he will usually leave it at your door or another secure area. It is also up to the driver to comply with any special shipping instructions you have asked us to include on your shipping label. If you would like to require a signature for your order, leave a note for us in the comments section of your order, and we will take care of it.Do packages ship out on Saturday or Sunday?No, our office is only open Monday through Friday. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff times noted above on Friday will be shipped on Monday.Do you accept returns?We cannot accept returns on many items because of the perishable nature of the products we sell. However, if there is a problem with your order, please let us know, and we will do what we can to make it right. Customer satisfaction is very important to us.

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