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Subscription Policy

Subscription Policy

Last Updated: February 1, 2025

This Subscription & Pre‑Order Policy (“Policy”) governs all recurring subscription orders and pre‑order transactions made through the Z Natural Foods website (https://www.znaturalfoods.com) (“Site”). By placing a subscription or pre‑order, you (“Customer”) acknowledge and agree to be bound by the terms of this Policy, our Terms of Use, and our Privacy Policy. This Policy is intended to comply with all applicable federal, state, and local laws and regulations, including but not limited to those promulgated by the Federal Trade Commission (FTC), the Food and Drug Administration (FDA), the United States Department of Agriculture (USDA), the World Health Organization (WHO), the Federal Communications Commission (FCC), and the National Institutes of Health (NIH).

1. SUBSCRIPTIONS

A. Authorization and Automatic Billing

  1. Recurring Service.
    By enrolling in a subscription, you authorize ZNF to deliver products at regular intervals (“Subscription Term”) as specified at the time of purchase.
  2. Automatic Payment.
    You hereby grant ZNF the express authorization to store your payment information and to charge your designated payment method automatically at the commencement of each Subscription Term. Such charges shall include the current price for the product, applicable taxes, shipping fees, and any adjustments due to promotional pricing or changes in applicable governmental fees.
  3. Regulatory Compliance.
    In accordance with the FTC’s Negative Option Rule (16 CFR Part 425) and the Restore Online Shoppers’ Confidence Act (15 U.S.C. §§ 8401–8405), we ensure that all automatic billing practices are clearly disclosed and that your consent is explicitly obtained prior to enrollment.

B. Auto-Renewal and Notification

  1. Renewal.
    Subscriptions may automatically renew at the end of the Subscription Term.
  2. Advance Notice.
    ZNF shall provide you with advance written notice of any renewal at least thirty (30) days prior to the renewal date.
  3. Cancellation Prior to Renewal.
    To prevent renewal, you must cancel the subscription before the renewal date. Failure to cancel will result in an automatic renewal and subsequent charge. No refunds shall be provided for any charges incurred due to the failure to cancel in a timely manner.

C. Subscription Management and Cancellations

  1. Modifications.
    You may modify or cancel your subscription at any time by accessing the management links provided in your order confirmation email or through your account on our Site.
  2. Processed Orders.
    Cancellation or modification requests will apply only to future orders. Orders already processed or in transit shall remain liable for payment and delivery.
  3. Force Majeure.
    ZNF shall not be held liable for any inability to modify, cancel, or deliver subscription orders due to causes beyond its reasonable control, including but not limited to natural disasters, regulatory changes, or supply chain disruptions.

D. Refunds and Returns

  1. Non‑Refundable Orders.
    Once a subscription order is processed, it is deemed final and non‑refundable except in cases of defective, damaged, or incorrect products.
  2. Return Policy.
    In instances where a product is deemed defective or not as described, you may refer to our Return & Refund Policy for the applicable remedy.
  3. Regulatory Compliance.
    All refund and return practices are subject to compliance with applicable federal and state consumer protection laws.

2. PRE‑ORDERS

A. Acceptance and Payment

  1. Commitment.
    By placing a pre‑order, you commit to purchasing a product that is not currently in stock or has yet to be released.
  2. Deposit or Full Payment.
    Pre‑orders may require full or partial payment at the time of ordering. If a partial payment is collected, the balance will be automatically charged upon fulfillment of the order.
  3. Payment Authorization.
    Your payment method may be pre‑authorized or charged in full, as applicable, in accordance with the pre‑order terms disclosed during the checkout process.

B. Cancellation and Refunds

  1. Cancellation Prior to Shipment.
    You may cancel a pre‑order at any time before the product has shipped for a full refund.
  2. Finality Upon Shipment.
    Once a pre‑order has been fulfilled and shipped, it is considered final, and any cancellation must be processed in accordance with our Return & Refund Policy.
  3. Shipping Delays and Regulatory Factors.
    Pre‑orders are subject to potential delays due to supply chain issues, manufacturer delays, or regulatory changes (including but not limited to FDA, USDA, or other governmental agency determinations). In the event of such delays, ZNF will notify you promptly of the revised estimated shipment date.

3. GENERAL TERMS AND CONDITIONS

A. Modifications and Updates

  1. Right to Amend.
    ZNF reserves the right, in its sole discretion, to modify, suspend, or terminate any aspect of the subscription or pre‑order services at any time without prior notice, provided that such changes will apply only to future transactions.
  2. Notification.
    Significant changes to this Policy shall be communicated via the Site or email.

B. Limitation of Liability

  1. Disclaimer.
    TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZNF SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. Product Compliance.
    All products sold under subscription or pre‑order are subject to applicable guidelines, including FDA and USDA regulations regarding food safety and labeling. ZNF makes no warranties or representations, express or implied, regarding product fitness for a particular purpose.

C. Dispute Resolution and Arbitration

  1. Exclusive Arbitration.
    Any dispute, controversy, or claim arising out of or relating to these transactions, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved exclusively by binding arbitration in accordance with the Federal Arbitration Act and the arbitration provisions contained in our Terms of Use.
  2. Waiver of Jury Trial and Class Action.
    By accepting these terms, you expressly waive any right to a trial by jury and agree not to participate in any class action litigation.

D. Governing Law and Jurisdiction

  1. Applicable Law.
    This Policy shall be governed by, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of laws rules.
  2. Venue.
    All matters arising under or in connection with this Policy shall be adjudicated exclusively in the state or federal courts located in Palm Beach County, Florida.

E. Severability

If any provision of this Policy is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

4. GOVERNMENTAL REFERENCES AND COMPLIANCE

This Policy is designed to comply with and be supported by applicable governmental policies and guidelines. References to agencies such as the FTC, FDA, USDA, WHO, FCC, and NIH are provided solely for informational purposes. Nothing in this Policy constitutes an endorsement by any such agency. ZNF remains committed to adhering to all relevant regulatory requirements.

5. CONTACT INFORMATION

For any questions, or for assistance regarding subscription management, cancellations, or disputes, please contact our Customer Support at:

  • Email: Orders@ZNaturalFoods.com
  • Phone: 1-888-963-6637

By placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by this Subscription & Pre‑Order Policy, including all terms of automatic billing, renewals, cancellations, refunds, and dispute resolution as set forth herein and in our Terms of Use.

For any further questions or assistance, please contact our customer support team.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.