1. Scope and integrated legal framework
This Policy applies to covered ZNF transactions, including retail and walk-in sales; subscriptions and auto-ship; pre-orders/backorders; pickup; phone, email, chat, invoice, quote and approved automated orders; ZNF merchant-of-record marketplace sales; wholesale, bulk, pallet, freight and export orders; custom formulas/blends; private/white label; co-packing and contract manufacturing; drop shipping; and government, educational, institutional and other commercial purchases.
This Policy forms part of the ZNF Legal Policies available through our Legal Hub. Contract formation, general risk allocation and dispute provisions are governed principally by the Terms of Use. This Policy controls purchase, subscription, recurring-payment and pre-order issues to the extent a more specific signed agreement or mandatory law does not control.
1.1 Policy priority
Subject to mandatory law, an expressly controlling signed agreement, accepted specification, express warranty, valid Incoterm, marketplace term or transaction-specific disclosure governs the issue it specifically addresses. The Terms of Use control general formation and risk allocation; this Policy controls purchasing, subscriptions and pre-orders; the Shipping & Delivery Policy controls logistics; the Cancelations, Returns, Refunds & Title Policy controls post-order remedies and title; and each topic policy controls its subject. A general term does not silently override a more specific accepted term, express warranty or mandatory right.
1.2 Mandatory rights and signed agreements
Nothing in this Policy waives a right or duty that applicable law makes non-waivable. A separately negotiated written agreement signed by an authorized ZNF officer may supersede this Policy to the extent it expressly says so. Website language alone is not intended to substitute for a separate agreement where applicable law or the nature of a government, institutional, manufacturing or custom transaction requires one.
A “Business Customer” obtains goods or services primarily for business, resale, processing or commercial use, as defined in the Terms of Use. Purchase purpose and applicable law control; an account label, quantity or business address does not eliminate consumer or small-business protections.
2. Order placement, offer and acceptance
Product pages, catalogs, advertisements, price sheets, quotations, availability statements, freight estimates and customer-service communications generally invite an order; they are not themselves a guarantee that ZNF will accept the order or that inventory, pricing, timing, a particular lot, packaging configuration or carrier service will remain available.
Submitting an order, approving a quote/invoice, sending a purchase order or using another authorized channel is your offer under the presented transaction terms and applicable ZNF Legal Policies. If acting for another person or entity, you represent you have authority to bind that principal. Automated ordering is also subject to Section 16 and the Agent Terms. A cart display, automated acknowledgment, authorization hold, preliminary status or pro forma invoice is not by itself final acceptance.
To the extent permitted by law, transaction facts may be shown by checkout, quote, signature, account, email, payment, shipment and system records. A technical record does not substitute for a signature, notice or consent when law requires a particular method.
Consistent with Section 13.1 of the Terms of Use, unless a signed agreement or mandatory law provides otherwise, ZNF accepts an order by shipment or express written acceptance, whichever occurs first. Pickup and custom-work arrangements should identify written acceptance before release or production. Disclosed separate shipments may be accepted separately; this does not authorize undisclosed extra charges or waive required delay/refund procedures.
Before acceptance, ZNF may lawfully refuse, hold, limit, reverify, delay, partially fulfill or cancel an order for reasons such as inventory shortage, payment or identity concerns, pricing or listing error, product discontinuation, quantity limits, fraud or abuse indicators, sanctions/export restrictions, safety or chain-of-custody concerns, shipping limitations, tax/customs issues, regulatory restrictions, force majeure or operational impracticability.
If ZNF cancels an unaccepted order after capturing payment, ZNF will issue the credit or refund required by applicable law and the governing transaction terms. Posting time after ZNF releases a credit may depend on the payment processor, card network or financial institution.
Contractual restrictions apply only through a legally effective agreement after adequate notice. A policy link or receipt alone does not establish assent, including for walk-in, telephone, invoice and representative-assisted orders. Acceptance of general terms does not replace separately required Subscription, payment or marketing consent.
3. Prices, taxes, promotions, fees and errors
3.1 Amounts you may pay
The checkout, invoice or accepted quote governs the transaction price. Depending on the transaction and destination, the total may include product price, applicable sales or use tax, VAT/GST, shipping, freight, handling, insurance if expressly purchased or included, storage, brokerage, duties, customs charges, carrier accessorials or other disclosed charges. Currency-conversion displays may be estimates unless the transaction expressly settles in that currency.
ZNF does not use this Policy to authorize hidden mandatory charges. Any charge that applicable law requires to be included in an upfront total or disclosed before purchase will be handled as that law requires.
3.2 Errors
Typographical, data-feed, tax, freight, coupon, currency, algorithmic, image, inventory and other errors can occur. Before acceptance, ZNF may correct an error, ask you to confirm corrected terms, decline an affected item or cancel the affected order. After acceptance, ZNF will not retroactively impose a higher price unless the transaction or applicable law validly permits the change and any required consent is obtained.
3.3 Promotions
Coupons, rewards, subscription discounts, free-shipping offers, volume discounts and similar promotions may have product, account, geography, channel, timing, quantity, minimum-purchase or non-stacking conditions stated in the offer. A limited promotion does not promise the same price on a later order or renewal unless the offer expressly says it does.
3.4 Tax-exempt and resale purchases
A customer claiming tax-exempt or resale status must timely provide valid documentation. If a certificate or tax representation is inaccurate, expired, revoked or inapplicable, the customer remains responsible for amounts lawfully allocated to it, while ZNF retains non-transferable collection, reporting and remittance duties. ZNF may correct tax treatment or collect legally required amounts where permitted.
3.5 Gift cards, store credits and rewards
Purchased gift cards and credit memos are distinct from promotional or loyalty credits and remain subject to applicable expiration, fee, disclosure, replacement, redemption and unclaimed-property law. Florida-purchased gift certificates and credit memos are subject to Florida Statutes § 501.95, including its stated restrictions and exceptions. Promotional or no-separate-charge credits may carry clearly disclosed lawful conditions. Cash redemption applies only when the offer or law requires it.
4. Availability, allocation, product changes and substitutions
Products and promotions are subject to availability. ZNF may limit quantities, allocate scarce inventory, discontinue products, split shipments or withdraw an offer before acceptance where lawful.
Food ingredients, botanicals and agricultural products can vary naturally by crop, lot, harvest, origin, color, aroma, particle size or other non-material characteristics within applicable specifications. Packaging, labels, supplier identity, production lot and other non-material presentation details may also change without creating a right to a particular historic version unless the transaction expressly identifies that characteristic as material.
Product photographs, prior-lot data, samples, certificates of analysis, origin descriptions, color or texture examples, and historical packaging do not guarantee that every future lot will be identical unless the relevant characteristic is incorporated into an accepted specification, express warranty or mandatory label requirement. Nothing in this paragraph permits a material misdescription or excuses an express specification, required disclosure or applicable conformity obligation.
For custom formulas, private-label goods, co-packing and contract manufacturing, approved specifications and documented change-control procedures in the applicable signed agreement control product substitutions, component changes, packaging changes and tolerances.
5. Payment authorization, verification and payment failure
By providing or selecting a payment method, you represent that you are authorized to use it and authorize ZNF and its payment providers to perform transaction-related authorization, capture, verification, refund, reversal and fraud-screening actions permitted by law.
An authorization hold is not final acceptance. If a payment is declined, reversed, expires, fails authentication, is disputed, or cannot lawfully be processed, ZNF may pause or cancel an unaccepted order, request another payment method, or suspend a future subscription shipment until payment can be processed as permitted by law.
To protect customers and ZNF, we may use reasonable risk-based verification involving billing, shipping, identity, account, device, pickup, reseller, tax, sanctions or payment information and may request documentation reasonably related to the transaction. A lawful inability or refusal to complete verification may result in a hold, limitation or refusal.
You are responsible for keeping billing, shipping, consignee, tax, importer, pickup, contact and account information materially accurate. Address corrections, re-delivery, customs charges or other costs caused by inaccurate instructions are allocated under the applicable transaction and Shipping Policy, subject to non-waivable law.
5.1 Third-party wallets, installment plans and financing
Third-party wallets, installment or buy-now-pay-later services may impose separate eligibility, financing, repayment, fee and account terms under their agreements and applicable law. ZNF remains responsible for seller duties imposed on ZNF. An approved refund may be transmitted through the original payment channel, while the provider controls timing of any separate financing-account adjustment.
5.2 Recurring bank and debit transfers
For preauthorized electronic transfers from a consumer account covered by Regulation E, the required signed or similarly authenticated authorization and a copy for the consumer are necessary. Required notices for varying amounts and statutory stop-payment rights remain effective. This Policy alone is not that authorization. ZNF will not treat a stopped or revoked payment authorization as permission to continue debiting; any distinct, valid payment obligation is governed by the accepted contract and law.
6. Subscriptions, auto-ship and recurring-payment consent
A “Subscription” means a recurring purchase, auto-ship, replenishment plan, continuity program, standing recurring order or similar arrangement under which future shipments, renewals or charges can occur until the arrangement is canceled or otherwise ends.
Material recurring terms must be presented as required by the law governing the offer.
Where required, ZNF obtains affirmative or express informed consent before recurring charges begin.
Where required, you receive a retainable acknowledgment with material terms and cancellation information.
Required reminders, change notices and cancellation methods apply according to the law governing the Subscription.
6.1 Material terms
Before enrollment, ZNF will disclose the material Subscription terms required by applicable law in the required manner and timing. Depending on the offer, these may include: that the plan continues until canceled; the product or service; recurring price or how it will be determined; taxes and other disclosed charges; billing or shipment frequency; any minimum commitment; trial or promotional period; post-promotional price; cancellation deadline if one exists; cancellation method; and any material eligibility condition.
6.2 Recurring-payment authorization
By lawfully enrolling, you authorize ZNF and its payment providers to charge the payment method you selected for each covered renewal at the price and frequency disclosed for the Subscription, plus applicable taxes and other properly disclosed transaction charges, until the Subscription is canceled or otherwise ends. A prospective price change remains subject to any notice, renewed consent, cancellation opportunity or other procedure applicable law requires.
6.3 Acknowledgment and records
Where required, ZNF will provide a retainable confirmation or acknowledgment that includes the material Subscription terms, cancellation policy and how to cancel. ZNF may preserve enrollment, consent, acknowledgment, notice, suppression and cancellation records for compliance, fraud prevention, auditing, dispute resolution and other lawful purposes under the applicable Privacy and Security policies.
7. Renewals, reminders, price changes and cancellation
7.1 How to cancel
Use the cancellation method displayed at enrollment, in your retainable acknowledgment, or in the applicable subscription-management interface. If you cannot access that method or need assistance, contact ZNF Customer Care using the information in Section 20. Where law requires online cancellation, same-medium cancellation, a direct cancellation control, telephone cancellation, or another specific method, ZNF will make the required method available for the covered arrangement.
The designated cancellation method is ordinarily fastest. If a clear cancellation reaches another ZNF-controlled service channel, ZNF will handle or route it as law requires and will not demand repetition of an otherwise effective cancellation solely because it used another ZNF channel. Messages sent only to unaffiliated carriers, review sites or other third parties may not reach ZNF unless law or platform rules make them effective.
Where applicable law requires cancellation confirmation, or where the applicable system provides one, ZNF will provide or make available a confirmation that can be retained.
7.2 Cancellation timing
Unless mandatory law grants a broader right, cancellation prevents future renewals after it becomes effective. If an order has already been validly processed and accepted before cancellation becomes effective, that order may be handled as a completed purchase under this Policy and the Cancelations, Returns, Refunds & Title Policy. Any mandatory cooling-off, withdrawal, rescission or refund right remains unaffected.
7.3 Price and material-term changes
ZNF may change prospective Subscription pricing or other terms only as permitted by the governing arrangement and applicable law. ZNF will give any required advance notice, cancellation opportunity or renewed consent before a new price or material term becomes effective. If a law requires consent to a particular change, ZNF will not rely on silence as consent where the law prohibits doing so.
7.4 Reminders and retention offers
ZNF will provide trial-expiration, renewal, annual, fee-change or other notices when the law governing the Subscription requires them. ZNF may offer a lawful discount, pause, skip or alternative frequency when a customer seeks to cancel, but a retention offer will not eliminate or unlawfully obstruct a cancellation right.
7.5 Failed payments, retries and account changes
If a recurring payment fails, ZNF may retry, request updated payment information, pause fulfillment or end the Subscription only as the accepted arrangement, provider rules and law permit. A retry will not impose an undisclosed fee or revive a canceled Subscription where new authorization is required. Updating payment information does not waive an effective cancellation.
A timely, legally effective cancellation is not delayed until staff confirm it or made ineffective by an internal processing backlog. Any disclosed fulfillment cutoff affects only an order lawfully committed before cancellation; it cannot override an immediate statutory termination right. A pause or skipped shipment is not permanent cancellation unless the accepted instructions say so, and a canceled plan is not restarted without the authorization law requires.
8. Free trials, introductory offers, promotions and discounts
A free trial, introductory rate, first-order discount, promotional Subscription price, bonus item, coupon or similar benefit applies only as stated in the offer. Unless the offer clearly says otherwise, introductory pricing does not continue indefinitely and does not promise the same price on later renewals.
If a trial or promotional period converts to a paid or higher-priced recurring plan, ZNF will disclose the post-trial or post-promotional price or lawful method for determining it and provide any reminder, consent or cancellation opportunity applicable law requires.
Promotions may have customer, household, account, product, geography, channel, minimum-purchase, quantity, payment-method, timing or stacking restrictions. This provision does not authorize a deceptive offer or retroactive removal of a benefit that applicable law requires ZNF to honor.
9. Pre-orders, backorders and future-availability items
A pre-order or backorder concerns an item not immediately available for shipment or pickup. Unless ZNF expressly guarantees a date in a signed writing, launch, restock, production, allocation, shipment and delivery dates are good-faith estimates, not guarantees.
The applicable offer will determine whether ZNF requires payment in full, a deposit, partial payment or an authorization before fulfillment. Any mandatory disclosure about payment timing will be made as required.
Pre-orders may be affected by supplier delay, crop or raw-material shortage, packaging availability, quality review, manufacturing delay, carrier disruption, customs, regulatory restrictions or force majeure. Subject to applicable law, ZNF may allocate available inventory, split shipments, offer an alternative, or cancel an affected item if fulfillment becomes unlawful, unsafe, unavailable, impracticable or commercially unreasonable.
For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, ZNF will maintain the required reasonable basis for shipment representations and provide timely delay notices, required delay consent, cancellation choices and refunds. Silence authorizes a delay only within the rule’s specific conditions; otherwise ZNF must obtain the required consent or cancel and refund.
Unless a specific lawful offer or custom agreement states otherwise, a customer may request cancellation of a pre-order before ZNF has accepted and shipped, tendered or released the goods. Custom, personalized, private-label, made-to-order or specially sourced transactions may have different cancellation consequences because nonrecoverable costs can be incurred before shipment. A deposit or prepayment will not be treated as forfeited or nonrefundable unless that treatment is lawfully disclosed and agreed for the transaction or otherwise permitted by law.
For covered orders, an “estimated” shipment date must still have the reasonable basis the FTC rule requires. If no shipment time is stated, its ordinary baseline is 30 days, subject to the rule’s exceptions. Required delay notices and refunds cannot be replaced by store credit, an indefinite wait, or a general force-majeure statement.
10. Order changes and cancellation before fulfillment
If you need to change an address, quantity, item or other order detail, contact Customer Care promptly. A requested order modification is not effective until ZNF confirms it or the applicable system shows it as accepted. This confirmation requirement does not apply to a legally effective Subscription cancellation, statutory withdrawal or payment-authorization revocation. ZNF cannot promise that a change can be made after processing, production, picking, customization, tender to a carrier or release for pickup has begun.
ZNF may treat a material requested change as a cancellation and new order where operationally necessary. Price, tax, freight, inventory, lead time and other terms may then be recalculated using the terms applicable to the revised order.
For custom, private-label, made-to-order or specially sourced transactions, cancellation may be subject to committed material, labor, setup, artwork, testing, packaging or other nonrecoverable costs described in the specific agreement, subject to mandatory law.
After acceptance, delays or interruptions outside reasonable control are governed by the force-majeure and supply-allocation provisions of the Terms of Use and any controlling signed agreement. Those provisions do not authorize indefinite retention of payment for undelivered consumer goods where a mandatory refund or cancellation right applies. Customer-caused approval, artwork, specification, address, import-document or pickup delays may move an estimated schedule and may create agreed storage, rework or other costs only to the extent lawfully disclosed or contracted.
Custom-order cancellation charges must reflect a valid contractual and legal basis, account for required mitigation, salvage, recoveries and credits, and avoid duplicate recovery or an unlawful penalty. ZNF’s own breach is not reclassified as customer cancellation, and required refunds remain due.
11. Shipping, pickup, freight, title, risk, insurance, customs and claims
These are related but legally distinct subjects. The Shipping & Delivery Policy and Cancelations, Returns, Refunds & Title Policy provide the controlling transaction detail.
- Freight payment: the party responsible for transportation charges, accessorials and related fees is determined by the checkout, quote, invoice, accepted carrier-account arrangement or signed agreement.
- Carrier selection: ZNF may select the carrier/service when ZNF controls shipment; customer-selected or customer-account carriers remain subject to the agreed shipping terms.
- Delivery: shipment and delivery estimates are not guarantees unless the relevant service validly provides one.
- Risk of loss and title: these are distinct and follow mandatory law and validly accepted Shipping/Returns or transaction terms. Incoterms allocate risk but do not determine ownership/title. Who pays freight alone decides neither.
- Insurance: shipment insurance is not implied merely because goods are shipped. Coverage exists only when expressly included, purchased or otherwise provided under the governing transaction.
- Customs/import: importer-of-record, consignee, permits, admissibility, duties, brokerage and taxes are allocated by the transaction and mandatory destination law.
- Claims: carrier-loss, damage, shortage and concealed-damage claims may have evidence and timing requirements separate from ordinary returns.
If an Incoterm is used, the accepted document should state the Incoterms® edition and named place, port or point. Incoterms allocate specified delivery, cost and risk duties; they do not by themselves determine title, intellectual property, payment, governing law or every customs obligation.
Local pickup may require order-number, identity, payment and authorization verification before release. If another person, courier or freight driver picks up an order, ZNF may require reasonable evidence of authority.
A carrier reporting deadline or clean delivery receipt does not automatically extinguish a preserved claim against ZNF for nonconformity, latent defects or its own breach. Customer-arranged transport and cargo insurance do not excuse ZNF’s packing, loading or other agreed duties. Mandatory consumer receipt-based risk rules control where applicable.
12. Returns, refunds, exchanges and replacements
The complete post-order rules for cancelations, return eligibility, authorization, inspection, refunds, exchanges, replacements, non-returnable items, evidence preservation, refund method and title are in the Cancelations, Returns, Refunds & Title Policy.
Nothing in this Policy creates a return, refund, offset, chargeback or rescission right broader than the right provided by the applicable ZNF Legal Policies, transaction-specific terms, signed agreement or mandatory law.
13. Wholesale, bulk, custom, private-label, co-packing, manufacturing and drop-shipping
Commercial orders may involve minimum quantities, deposits or prepayment, credit approval, tax/resale documentation, palletization, freight classifications, accessorial charges, receiving obligations, specifications, quality requirements, testing, artwork, labels, regulatory review, lead times, forecasting, capacity reservations, storage, inspection, acceptance and claim procedures different from ordinary consumer orders.
13.1 Custom formulas, blends and specially sourced goods
A custom formula, blend, ingredient specification, source requirement or specially sourced material should be governed by an approved specification or signed transaction document before production. The buyer is responsible for timely, accurate approvals within its allocated role. ZNF remains responsible for duties that applicable law places non-transferably on ZNF.
13.2 Private label, white label, co-packing and contract manufacturing
These services require transaction-specific allocation of formula/specification ownership, labels/claims, artwork, packaging, testing, quality/release criteria, change control, IP/confidentiality, minimum runs, yield, recalls, indemnity, insurance and regulatory duties. A signed manufacturing/services agreement controls when one exists. This Policy does not shift nontransferable food-safety or other statutory duties.
13.3 Drop shipping
A drop-shipping agreement should identify the seller/merchant of record and allocate customer communications, pricing, taxes, payment, returns, complaints/chargebacks, branding, privacy and recall notices. For direct shipment to a commercial buyer's customer, the buyer remains responsible for accurate recipient instructions and downstream duties allocated by agreement. Drop shipping does not eliminate nontransferable ZNF duties.
13.4 Buyer purchase-order terms and competing forms
To the fullest extent permitted by commercial law, ZNF objects to additional or different terms in a buyer purchase order, portal, form, EDI message or boilerplate and limits acceptance to ZNF terms plus transaction terms ZNF expressly accepts. Shipment, acknowledgment, invoicing or performance is not by itself assent to buyer terms. If conduct nevertheless forms a contract, applicable law determines the resulting terms. Mandatory terms imposed by law remain unaffected.
13.5 Business payment, credit, deductions and assurance
Unless approved written credit terms state otherwise, payment is due before shipment or agreed performance. A Business Customer may not take an unauthorized deduction, short-pay, setoff or credit against an undisputed amount; offsets require an agreed or lawful basis. Interest or collection charges apply only when validly agreed and lawful. Where commercial law permits, ZNF may demand adequate assurance upon reasonable grounds for insecurity and suspend unreciprocated performance.
13.6 Forecasts, capacity, minimums and customer delays
Forecasts, projected volumes and capacity discussions are nonbinding planning tools unless an accepted agreement says otherwise. Quotes or signed agreements should state applicable minimums, production windows, deposits, material commitments, tolerances, setup/storage costs and cancellation charges. Customer delays in approvals, specifications, artwork, components or instructions may extend schedules and cause agreed costs or capacity reallocation.
13.7 Customer-supplied formulas, materials, artwork and claims
For customer-supplied formulas, ingredients, components, packaging, marks, artwork, claims or specifications, the controlling agreement should allocate ownership, authority, incoming quality, risk, testing, regulatory review and responsibility for inaccuracies or infringement. Customer approval does not transfer a non-waivable ZNF duty. ZNF may reject instructions reasonably believed unlawful, unsafe, misleading or inconsistent with accepted specifications.
13.8 Commercial inspection, acceptance and nonconformity
Business Customers must inspect promptly on receipt and before processing or resale, and notify ZNF of a breach within a reasonable time after actual or reasonably expected discovery, consistent with Section 19.2 of the Terms of Use. Legally untimely notice may limit the affected commercial remedy. Identify affected lots, quantities and available evidence; preserve safe representative samples and do not knowingly process or distribute suspect goods. Signed testing/acceptance procedures, latent-defect rights and non-waivable remedies remain effective; no new fixed forfeiture deadline is created here.
13.9 Resale, traceability, complaints and recalls
Resellers and commercial buyers must not unlawfully relabel, repackage, adulterate, commingle, store, market or make claims about ZNF products contrary to agreed instructions. Where relevant, parties should preserve lot traceability and promptly share material safety complaints, suspected contamination, serious adverse events, regulatory inquiries and recall information. Separate agreements should allocate recall costs, indemnity, defense and insurance; this public Policy does not create insurance coverage.
13.10 Liability, indemnity, development and records
The validly accepted Terms of Use govern lawful warranty/remedy limits and liability allocation (Section 10), commercial indemnity and defense (Section 11), and quality, recalls, confidentiality and intellectual property (Section 12), subject to their exceptions and controlling signed agreements. Paying development costs alone transfers no formula, background know-how or exclusivity. Custom work should have agreed ownership, release criteria, retained-sample procedures and change control before production.
14. Government, educational and institutional buyers
Government and institutional procurement can impose specialized statutory or contractual requirements that ordinary website terms cannot safely assume. A government, public university or institutional order is subject to ZNF acceptance and any separate written contract validly governing the transaction. Contracting authority, sovereign immunity, public-records duties and procurement dispute procedures require their own analysis; ordinary website arbitration, indemnity or Florida-law clauses do not automatically bind a public purchaser.
Unless an authorized ZNF representative with actual authority intentionally accepts specific provisions in an appropriate written agreement, ZNF does not agree merely by receiving an order, registering in a portal, issuing an invoice, shipping goods or completing a purely administrative workflow to FAR, DFARS, agency supplements, flow-downs, audit rights, data-rights clauses, termination-for-convenience provisions, most-favored-customer terms, specialized cybersecurity clauses, inspection/acceptance clauses or similar procurement terms proposed by the buyer.
ZNF will not make a government-contract, origin, socioeconomic, cybersecurity, debarment or similar procurement certification unless the applicable clause, supporting facts and authority to certify have been verified.
This reservation does not exclude a procurement rule that validly applies by law regardless of contractual incorporation. Buyers should identify mandatory clauses, funding restrictions, sourcing rules, inspection/acceptance requirements and required certifications before ordering so the parties can determine whether ZNF can accept them.
15. International and cross-border sales
ZNF may sell internationally but is not obligated to offer every product, payment method, subscription, delivery method or program in every country or territory. Ingredient, labeling, product, customs, sanctions, export, import, tax, payment, language, accessibility, consumer-protection or platform restrictions may require ZNF to limit, reconfigure, hold or refuse a transaction.
Foreign law applies only when its territorial, personal, transactional and other scope requirements are satisfied. ZNF preserves lawful jurisdictional objections, exemptions, thresholds, transition periods, proportionality rules, fundamental-alteration/disproportionate-burden provisions and other available limitations. Mandatory non-waivable rights control where they validly apply.
15.1 European Union / EEA
Where EU/EEA consumer law governs a transaction, ZNF will provide required pre-contract information, payment-obligation disclosures, withdrawal/cancellation rights, delivery rights and remedies, subject to lawful product and transaction exceptions. For covered e-commerce services, the European Accessibility Act (Directive (EU) 2019/882) and applicable Member State implementing law have applied to in-scope services from June 28, 2025, subject to their territorial/entity scope, exemptions and transition provisions.
Where applicable national law implementing Directive (EU) 2023/2673 requires it, consumers with a withdrawal right for an online distance contract must have an accessible online withdrawal function during that period, with confirmation and a durable receipt. The Directive specifies application of implementing measures from June 19, 2026. This is distinct from stopping future Subscription renewals. Product-specific exceptions require their actual legal conditions; food products are not all automatically exempt.
15.2 United Kingdom
Where UK consumer law governs, ZNF will honor applicable mandatory pre-contract, cancellation, pricing, unfair-practices and e-commerce protections. The Digital Markets, Competition and Consumers Act 2024 creates a new subscription-contract regime; current UK Government materials expect those subscription rules to commence in spring 2027, subject to implementing regulations. ZNF will implement the rules that are actually in force for covered UK transactions rather than treating future requirements as current prematurely.
15.3 Canada
Canadian consumer-contract and automatic-renewal requirements can arise under provincial or territorial law and vary by jurisdiction. Privacy matters are addressed in the International Privacy Addendum and related notices. Canada’s federal Accessible Canada Act and new digital-technology regulations principally govern federally regulated organizations and do not become a universal rule for a U.S. retailer merely because it serves a Canadian customer; provincial accessibility and human-rights requirements may separately apply when their scope tests are met.
15.4 Australia
Australian Consumer Law applies where its scope is met. The Competition and Consumer Amendment (Unfair Trading Practices) Act 2026 commences July 1, 2027 and adds subscription disclosure/exit requirements for covered consumer and qualifying small-business standard-form contracts, including specified online exit rights. ZNF will implement applicable requirements by their commencement date.
15.5 Other countries
Switzerland, New Zealand, Brazil and other jurisdictions may impose mandatory consumer, recurring-contract, language, payment, accessibility, product or e-commerce protections. ZNF will apply those rules only to the extent they validly govern the specific transaction and will not treat a general worldwide policy statement as an admission of universal jurisdiction.
15.6 International commercial sales, CISG and trade terms
For international B2B sales, the CISG is excluded as stated in the Terms of Use unless an authorized ZNF officer expressly agrees otherwise in a signed agreement. Consumer sales remain outside the CISG's ordinary consumer-sale scope. Incoterms must be read with Section 11 and do not determine title, intellectual property, payment, governing law or every customs duty.
16. Privacy, security, mobile communications and automated ordering
Order and Subscription administration can involve contact information, transaction records, payment-related identifiers, fraud-prevention signals, shipping information, consent records and communications. Personal-information practices are governed by the Privacy Policy, U.S. State Privacy Addendum, International Privacy Addendum, Your Privacy Choices, Cookie Policy and other applicable notices.
Information-security and vulnerability matters are governed by the Information Security & Responsible Vulnerability Disclosure Policy. Promotional and transactional mobile communications are additionally governed by the Mobile Terms of Service.
Authorized automated, agentic, EDI, API or bot-assisted ordering is also subject to the Agent Terms & Automated Access / Bot Policy. To the extent permitted by law, the operator or principal remains responsible for authority and accuracy of orders submitted through an automated system. ZNF may require human verification or additional authorization before accepting higher-risk or unusual automated orders.
17. Accessibility, accessible purchasing and customer assistance
We want customers to be able to understand purchase terms, complete orders, manage recurring purchases, cancel covered subscriptions and obtain support without avoidable disability-related barriers. For ZNF-controlled digital content, WCAG 2.2 Level AA is our principal current technical benchmark and improvement target. Accessibility law is broader than a checklist or automated scan, and complete-process accessibility depends on the full customer journey.
The shared ZNF Reading & Navigation Tools and Accessibility Platform supplement browser, operating-system and assistive-technology features; they do not replace accessible design, remediation, effective communication or reasonable modifications that applicable law may require. No widget, automated scan, policy statement or single page establishes sitewide compliance.
17.1 Applicable accessibility requirements
ZNF addresses applicable U.S./Florida, EU/EEA, UK, Canadian and other accessibility duties according to their actual scope. WCAG 2.2 AA is an engineering target, not a claim that it is the exclusive ADA Title III rule. EU e-commerce duties, Canadian federal/provincial rules and UK reasonable-adjustment duties have different coverage and exceptions. See the Accessibility Statement for the broader framework.
17.2 Third-party services and effective alternatives
Customer journeys may depend on Shopify, payment, subscription, authentication, carrier, marketplace or communications providers. ZNF cannot guarantee every independent service, but this does not disclaim duties law places on ZNF. Where ZNF has control or a legally relevant relationship, it may use appropriate configuration, procurement, escalation, remediation, replacement or support.
If a barrier blocks a purchase term, checkout, subscription/cancellation step, privacy choice, account function or communication, contact us. Where required or reasonably appropriate, we will offer an effective alternative such as accessible HTML/plain text, email, phone assistance or another suitable format. An alternative does not excuse direct remediation where law requires it.
17.3 WCAG 3
WCAG 3 is currently a W3C Working Draft, most recently published September 10, 2026. ZNF does not claim WCAG 3 conformance and does not treat draft provisions as binding law. Mature concepts may nevertheless inform future design and testing.
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Accessibility email
accessibility@znaturalfoods.com -
US & Canada
1-888-963-6637
See the Accessibility Statement for the broader ZNF accessibility framework and additional contact information.
18. Fraud, abuse, chargebacks and compliance controls
ZNF may lawfully review, pause, limit, reverify, cancel or refuse an order, Subscription, refund request, pickup, shipment, account or transaction when there is a reasonable basis to suspect fraud, identity misuse, payment abuse, refund abuse, chargeback abuse, coupon manipulation, resale diversion, false claims, carrier-claim abuse, sanctions/export risk, security abuse or other unlawful or commercially unreasonable conduct.
Please contact ZNF promptly about genuine billing, shipment, product, return or Subscription problems. Nothing waives a non-waivable payment or statutory dispute right. A payment dispute or chargeback does not necessarily cancel future Subscription renewals; separately cancel unless law or the provider process makes the dispute an effective cancellation. Knowingly false or fraudulent disputes may result in evidence preservation, account restrictions or other lawful remedies.
ZNF may preserve order records, consent records, communications, tracking, pickup records, lot information, photographs, account records, payment records and other relevant evidence for lawful compliance, safety, insurance, audit, arbitration, litigation and dispute purposes under the applicable Privacy and Security policies.
Good-faith complaints, honest reviews, safety reports, accessibility requests and lawful payment disputes do not themselves establish abuse. ZNF may contest unsupported claims using accurate evidence and reconcile duplicate recovery only through lawful procedures, without unauthorized debits or penalties for exercising protected rights.
19. Disputes, governing law, policy updates, severability and survival
Where validly agreed and applicable, Section 16 of the Terms of Use supplies the controlling dispute procedure, including its arbitration and class-waiver provisions, exceptions, small-claims rights and preserved proceedings. This Policy creates no additional arbitration prerequisite or assent. The Terms exclude consumers habitually resident outside the United States from mandatory predispute arbitration and the class waiver; that exception is preserved here.
Subject to the Federal Arbitration Act, applicable conflicts rules and non-waivable law, Florida law applies as provided in the Terms of Use. Mandatory foreign or state consumer law remains applicable where it validly governs and cannot be waived.
19.1 Changes to this Policy
ZNF may revise this Policy to reflect changes in law, court decisions, regulatory guidance, payment or carrier requirements, technology, products, Subscription tools, accessibility practices or operations. The current version will identify its revision date. A material amendment does not retroactively override an existing customer right where law requires advance notice, renewed consent, a different effective date or another procedure.
No static policy can guarantee compliance with an unknown future requirement. If a later binding requirement validly applies, it controls to the extent of a conflict, subject to lawful exemptions, transition periods, defenses, alternative compliance methods and scope limitations.
19.2 Severability and survival
If a provision is invalid or unenforceable, it will be applied to the maximum lawful extent and, where permitted, narrowed only as necessary while the remaining provisions continue. Provisions that by their nature should survive—including accrued payment obligations, evidence preservation, fraud-prevention rights, shipping/title allocations, dispute provisions, governing law and enforcement rights—survive completion, cancellation, return, refund, account closure or policy revision to the extent permitted by law.
Notice and acceptance of contractual amendments follow Section 18.2 of the Terms of Use, including any lawful acceptance by voluntary continued use after adequate notice and the effective date. Posting alone, silence or automatic renewals do not substitute for legally required assent or separate recurring-payment consent.
20. Contact us
Questions are welcome. If you need help with an order, Subscription, pre-order, payment, shipment, cancellation, return or accessibility issue, please contact the appropriate ZNF team. Providing your order number when available helps us assist you efficiently.
Orders@znaturalfoods.com
1-888-963-6637
+1-561-242-1880
accessibility@znaturalfoods.com
Z Natural Foods LLC
5407 N Haverhill Rd Unit 336
West Palm Beach, FL 33407
United States
