Return & Refund Policies

Last Updated: February 1, 2025

At Z Natural Foods, your satisfaction is at the heart of what we do. If you have any concerns about your purchase, we welcome you to reach out to our Customer Service Department as soon as possible.

This Return and Refund Policy (“Policy”) governs the terms and conditions for returns, refunds, and exchanges for purchases made directly from Z Natural Foods (“ZNF”) via our website (https://www.znaturalfoods.com). By purchasing our products, you (“Customer”) agree to be bound by the terms set forth in this Policy, which forms a legally binding agreement between you and ZNF.

This Policy, along with all other legal policies of ZNF, including but not limited to the Terms of Use (TOU), which is incorporated herein by reference, shall govern any transactions with ZNF.

This Policy is drafted in compliance with applicable federal and state regulations, including but not limited to:

• Federal Trade Commission (FTC) Rules on Consumer Protection and Refunds (16 CFR Part 435 & Part 255)

• U.S. Food and Drug Administration (FDA) Regulations on Food Labeling & Quality Standards (21 CFR Parts 101 & 110)

• Uniform Commercial Code (UCC) – Article 2 on Sales and Warranty Provisions

• Florida Deceptive and Unfair Trade Practices Act (FDUTPA) – Florida Statutes § 501.201

1. Scope and Acceptance

This Policy applies only to products purchased directly from ZNF through our website. Any purchases made through third-party retailers, resellers, or other platforms are subject to their respective return policies, and ZNF assumes no responsibility for such transactions. No verbal, written, or implied representations shall modify the terms of this Policy.

Pursuant to FTC rules on consumer transactions (16 CFR § 435.1), customers are advised to review this Policy before making any purchase.

2. Product Quality and Storage Requirements

ZNF warrants that its products comply with FDA Good Manufacturing Practices (21 CFR Part 110) and meet applicable quality standards at the time of sale. Due to the natural and organic nature of our ingredients, batch-to-batch variations in taste, aroma, color, or texture are normal and do not constitute defects.

To maintain product quality, Customers must follow all storage guidelines provided on the product label. ZNF is not responsible for product degradation due to improper storage, handling, or failure to adhere to recommended guidelines, per FDA food safety standards (21 U.S.C. § 342).

3. Ineligible Returns and Refunds

The following items are NOT eligible for returns or refunds, per FTC and FDA guidelines:

• Products returned due to taste preferences, perceived aesthetic differences, or batch variations (consistent with FDA regulations on food quality, 21 CFR § 101.22).

• Opened, used, or partially consumed products (per UCC Article 2, Section 2-314, which allows for the exclusion of used goods from refunds).

• Products that are not returned in their original, unopened, and resalable condition, as required under 16 CFR § 255.5 (Consumer Refund Protections).

• Products that fail ZNF’s quality inspection upon return.

• Custom orders, special packaging, or items explicitly marked as non-returnable, consistent with FTC rules on non-returnable goods, 16 CFR § 255.0.

• Returns initiated after 30 days from the original purchase date (consistent with standard consumer return periods under UCC § 2-601).

ZNF reserves the right to reject any return that does not meet the above criteria.

4. Return Procedure and Timeframe

To initiate a return, the Customer must:

1. Contact ZNF’s Customer Service Department within thirty (30) calendar days from the original purchase date.

2. Obtain a Return Merchandise Authorization (“RMA”) number. Returns without an RMA number will be refused (per FTC guidelines on refund procedures, 16 CFR § 435.1).

3. Ensure the product is returned sealed, unused, and in its original packaging.

4. Ship the product back at the Customer’s expense (unless the return is due to an error by ZNF).

ZNF is not responsible for lost or damaged return shipments. We recommend using a trackable shipping method (per UCC § 2-504, which places the burden of return shipping on the Customer unless otherwise stated).

5. Inspection, Processing, and Fees

• Returned products are subject to inspection under FDA and USDA food handling regulations. If they do not meet eligibility requirements, the return will be denied, and no refund will be issued.

• Approved refunds exclude original shipping charges, which are non-refundable per 16 CFR § 435.2 (FTC Mail Order Rule on Refunds).

• ZNF reserves the right to charge a restocking fee of up to 20%, as permitted under UCC § 2-708(2).

• Customers are responsible for return shipping costs unless otherwise determined by ZNF.

Refunds, if approved, will be issued via the original payment method. Processing times may vary.

6. Damaged or Incorrect Orders

If a product is received damaged, defective, or incorrect, the Customer must:

1. Notify ZNF in writing within seven (7) days of receiving the order (consistent with UCC § 2-607 on rejection of nonconforming goods).

2. Provide photographic evidence of the damage or error.

3. Retain all original packaging until the claim is resolved.

Upon verification, ZNF may, at its sole discretion, reship the correct item, provide a replacement, or issue a refund.

Failure to report issues within the 7-day period may result in denial of the claim.

7. Governing Law and Dispute Resolution

This Policy, along with all other legal policies of ZNF, including the Terms of Use (TOU) (which is incorporated herein by reference), shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of laws principles.

Binding Arbitration Agreement

Per the Federal Arbitration Act (9 U.S.C. §§ 1-16), any dispute, claim, or controversy arising out of or relating to this Policy, the purchase or use of any ZNF product, or any other transaction with ZNF shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use.

• Arbitration shall be conducted on an individual basis, and no class, collective, or representative actions shall be permitted (per Supreme Court ruling in AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011)).

• By purchasing from ZNF, you waive your right to litigate disputes in court or have a trial by jury (consistent with 9 U.S.C. § 3).

• Arbitration shall be conducted in Palm Beach County, Florida, before a single arbitrator.

• The arbitrator’s decision shall be final and binding, with judgment enforceable in any court of competent jurisdiction.

To the fullest extent permitted by law, you waive any right to seek remedies in any forum other than arbitration, except as expressly provided in the Terms of Use.

8. Modifications and Entire Agreement

ZNF reserves the right to modify, amend, or update this Policy at any time without prior notice, per 16 CFR § 435.1 (FTC consumer notification requirements). Any changes become effective immediately upon posting on our website.

This Policy, along with the Terms of Use, constitutes the entire agreement between ZNF and the Customer regarding returns and refunds.

Be Informed Before You Buy

Please read all relevant product information, including the ingredients and their sources, before completing your purchase.

We strive to offer transparent and customer-centric service in alignment with the highest standards in the health and nutrition industry. Thank you for choosing Z Natural Foods.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.