Shipping & Delivery Policies

Effective Date: August 20, 2025

1. GENERAL PROVISIONS; INCORPORATION; ACCEPTANCE ACROSS ALL ORDER CHANNELS

1.1 Who We Are. Z Natural Foods (“ZNF,” “we,” “us,” “our”) fulfills orders from West Palm Beach, Florida.

1.2 This Policy is Part of Your Agreement With ZNF. This Shipping & Delivery Policy (“Shipping Policy”) is incorporated by reference into ZNF’s Terms of Use (TOU). It is intended to be read together with all ZNF legal policies posted on ZNF’s Legal page (collectively, the “ZNF Legal Policies”).

1.3 Binding Effect Regardless of How an Order Is Placed. By using our Sites/Services or placing an order through any means (including website checkout, phone, email, marketplace storefront, purchase order, EDI, or any “agentic”/automated ordering system), you agree you are bound by the TOU, this Shipping Policy, and all ZNF Legal Policies then in effect. This is consistent with your TOU’s “binding agreement” scope and its coverage of automated agents and non-website ordering channels.

Electronic contracts, records, signatures, and electronic-agent transactions may not be denied legal effect solely because they are electronic.

1.4 Order of Precedence (Alignment With Your Other Policies). If there is a direct conflict among policies on the same topic, the precedence is: (1) TOU, (2) Purchases/Subscriptions/Pre-Orders Policy, (3) Shipping Policy, then (4) Cancelations/Returns/Refunds/Title Policy, unless ZNF expressly states otherwise in writing.

2. ORDER ACCEPTANCE; PROCESSING; CUSTOM / PRIVATE LABEL LEAD TIMES

2.1 Order Acceptance. Product pages and quotes are invitations to make an offer. A contract is not formed until ZNF accepts the order (e.g., by shipment confirmation and/or as described in the Purchases policy).

2.2 Standard Processing Time (Business Days). We make commercially reasonable efforts to ship in-stock orders promptly (often within ~24 business hours on business days), subject to payment authorization, fraud screening, verification, inventory, and operational constraints.

2.3 Custom Orders & Customization Lead Times. Custom products, custom orders, custom packaging, private labeling/custom labeling, or other customization requests require additional processing time to complete the requested work (e.g., label creation/approval, production scheduling, compliance review, lot/traceability controls, additional QC, and packaging). Any timeframes provided are estimates only and may change due to materials availability, production queues, compliance needs, and capacity.

2.4 Split Shipments. Depending on availability and operational needs, items within a single order may ship in multiple packages or shipments; shipping/taxes may be itemized on invoices accordingly.

3. DOMESTIC PARCEL SHIPPING (B2C AND SMALL B2B)

3.1 Where Orders Ship From. All standard parcel orders ship from West Palm Beach, Florida.

3.2 Domestic Options (Examples; Availability Varies). We may ship via:

• USPS (United States Postal Service): Priority Mail (estimated 2–3 business days, sometimes longer)

• UPS: on customer account (businesses; upon request and approval)

• FedEx: Priority Overnight, Standard Overnight, 2Day, Express Saver (3 Day), Ground (varies by location), or on customer account (businesses; upon request and approval)

3.3 Transit Times Are Estimates Only. All transit times are carrier estimates and are not guaranteed. We encourage customers to order with adequate lead time to account for delays, peak season congestion, weather, and carrier disruptions.

3.4 P.O. Boxes / Military Addresses.

• If shipping to a P.O. Box, USPS may be required.

• APO/FPO/DPO: shipped via USPS; delivery can take approximately 1–6 weeks, and tracking may be limited or unavailable after certain handoffs.

3.5 Free Shipping (If Offered). If your checkout displays a free-shipping promotion (e.g., “free standard shipping over $75” for the 48 contiguous states), the promotion applies only as displayed at checkout (after discounts and subject to any exclusions). ZNF may choose the carrier/service for free shipping (e.g., FedEx Ground or USPS Priority), based on destination and service reliability.

Orders ship from South Florida. Any FedEx, USPS, UPS, or other carrier service map displayed on our Sites is provided solely as a general illustration of typical transit times and does not constitute a guarantee of delivery on any specific date.

4. CUT-OFF TIMES; WEEKENDS; HOLIDAYS

4.1 Cut-Off Times (General Guidance; Not a Guarantee).

• FedEx Ground orders placed before 12:00 p.m. ET generally ship the same day.

• FedEx Express orders placed before 3:00 p.m. ET generally ship the same day.

• USPS orders placed before 12:00 p.m. ET generally ship the same day

Orders placed after cut-off may ship the next business day.

4.2 Saturday/Sunday and Holidays. ZNF’s fulfillment operations are generally Monday–Friday. Orders placed Saturday/Sunday are typically processed for shipment on Monday (or the next business day). Orders placed after the Friday cut-off time typically ship Monday (or the next business day).

4.3 FTC Shipment Timing Rule for Mail/Internet/Telephone Orders (B2C). For covered orders, ZNF intends to comply with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, including having a reasonable basis for stated shipping times, and providing required delay/consent or cancellation/refund options when shipment cannot occur within the promised time (or within 30 days if no time is stated).

5. SHIPPING CHARGES; “CALCULATED LATER”; CUSTOMER ACCOUNT SHIPPING

5.1 How Shipping Charges Are Determined. Shipping cost is based on size, weight, packaging requirements, service level, destination, and carrier pricing (including surcharges).

5.2 Checkout Display. During checkout, available shipping methods and costs are displayed when supported by the carrier/checkout system.

5.3 “Shipping Will Be Calculated Later.” If checkout displays “shipping will be calculated later,” ZNF may email the correct shipping total and available options before finalizing the transaction. ZNF may cancel if approval/payment is not received within the stated window.

5.4 Shipping on Customer Account (B2B). Where approved, ZNF may ship on a customer’s carrier account (UPS/FedEx/freight). The customer represents that it is authorized to use the account and is responsible for carrier charges, surcharges, accessorials, address corrections, re-deliveries, and any related fees.

6. INTERNATIONAL SHIPPING (NON-U.S.)

6.1 Methods. International shipping may be offered via USPS First Class, Priority, and Express Mail, and/or FedEx (service availability varies by destination and carrier restrictions).

6.2 Transit Times. International delivery is typically estimated around two (2) weeks after shipment, but actual timing varies materially by country, customs procedures, and carrier operations. Estimates are not guarantees.

6.3 Customs Fees, Duties, Taxes, and Import Compliance. All customs fees, duties, VAT/GST, taxes, brokerage fees, permits, and governmental charges are the customer’s responsibility. Unless expressly agreed in writing, the customer is the importer of record and responsible for local import legality and compliance. This aligns with your TOU’s “global sales” compliance allocation. 

6.4 Documentation Requirements. If your country requires specific documentation for clearance, you must inform ZNF before ordering so we can determine feasibility. ZNF may refuse or cancel orders where compliance is uncertain or commercially unreasonable, consistent with your TOU posture. 

7. FREIGHT / BULK COMMERCIAL SHIPMENTS (B2B): LTL, FTL, FULL CONTAINER, EXPORT

This section applies to shipments tendered as freight (including palletized LTL, full truckload, intermodal/containerized, and export shipments), including shipments arranged by ZNF or by the customer.

7.1 Quotes; Freight Class; Weights/Dimensions; Adjustments. Freight quotes are estimates based on declared weights/dimensions, packaging, lane, freight class/NMFC where applicable, and accessorial assumptions. Carriers may reweigh, reclass, or assess additional fees. The customer is responsible for carrier adjustments unless caused solely by ZNF’s material misdescription.

7.2 Accessorial Charges (Customer Responsibility). Customer is responsible for accessorial charges, including, without limitation: liftgate, appointment delivery, limited-access/residential delivery, inside delivery, redelivery, detention, layover, driver assist, storage, reconsignment/reroute, port/terminal fees, chassis fees, demurrage, and other carrier/terminal assessments.

7.3 Receiving Obligations; Delivery Appointments; Unloading. Customer must have appropriate receiving capability (dock/forklift/pallet jack/labor) and must meet carrier delivery appointments. Failed delivery, refusal, inability to unload, or non-availability may trigger additional carrier charges and/or return-to-sender fees at the customer’s expense.

7.4 Inspection at Delivery; Notation on BOL/POD. The customer must inspect the freight at delivery before signing and must:

• Note visible damage, shortage, or compromised shrink-wrap/strapping on the delivery receipt/BOL,

• Take clear photos of the pallet(s), wrap/straps, labels, and damage, and

• Retain packaging and product pending claim resolution.

Failure to note exceptions or preserve evidence may impair claims and remedies.

7.5 Freight Claims and Carrier-Liability Frameworks (Legal Baselines). Carrier liability and claims handling often depend on the mode of transport and the carrier’s governing bill of lading/tariff, including:

• U.S. interstate motor/rail freight: claims timing protections under the Carmack Amendment framework (minimum 9 months to file a claim and 2 years to sue after written denial).

• Ocean carriage to/from U.S. ports in foreign trade: COGSA commonly limits carrier liability to $500 per package (or customary freight unit), subject to declared value and bill of lading terms.

• International air cargo: Montreal Convention liability limits use SDR/kg frameworks and are periodically adjusted (e.g., ICAO notices).

ZNF may provide reasonably available documentation (invoice, packing list, BOL reference). Still, unless ZNF expressly agrees otherwise in writing, the customer is responsible for timely filing carrier claims and for complying with carrier claim procedures.

7.6 Customer-Arranged Freight / Customer Carrier Pickup. If the customer arranges pickup or designates a carrier, ZNF’s delivery obligation is satisfied upon tender to that carrier (or pickup agent) at ZNF’s facility, subject to the TOU and applicable law.

8. TRACKING; DELIVERY CONFIRMATION; SIGNATURES; SPECIAL INSTRUCTIONS

8.1 Tracking. When available, ZNF provides tracking by email. Customers acknowledge that tracking details vary by carrier and service level. Certain USPS services may show limited “delivery confirmation,” and some international services (e.g., certain First Class options) may provide no tracking.

8.2 Signature Requirements. ZNF typically does not request signatures, except for large/high-value orders or as a fraud-prevention measure. Carriers/drivers may require a signature at their discretion.

8.3 Special Delivery Instructions. ZNF may pass customer instructions to the carrier, but the carrier may not comply, and ZNF cannot guarantee compliance.

9. ADDRESS ACCURACY; UNDELIVERABLES; REFUSED SHIPMENTS

9.1 Customer Responsibility for Correct Address. The customer is responsible for accurate delivery information. Address correction fees, reroutes, redeliveries, and return-to-sender fees caused by customer error are the customer’s responsibility.

9.2 Undeliverable or Refused Packages. If a package is refused or undeliverable due to an incorrect/incomplete address, failure to claim, or refusal, ZNF may charge actual reshipping costs and a reasonable restocking/handling fee for any goods that can be safely returned to inventory; perishable/opened items generally cannot be restocked. 

10. RETURNS AND PRODUCT ISSUES (RETURNS/REFUNDS POLICY CONTROLS)

10.1 Returns/Refunds Policy Governs. This Shipping Policy does not create an independent right to return or refund. All product issues (damage, defect, wrong item, missing items, dissatisfaction) are governed by ZNF’s Cancelations/Returns/Refunds/Title Policy and other applicable ZNF Legal Policies. 

10.2 Damage/Defect/Wrong Item Deadline and Evidence (Key Customer-Facing Details Restored). If your order arrives damaged, defective, missing items, or incorrect, you must:

• Notify ZNF in writing within seven (7) days of delivery,

• Provide photos (and if requested, video) of product, lot code, packaging, and shipping label, and

• Retain the product and all original packaging until the claim is resolved.

Failure to meet these requirements may result in claim denial. 

10.3 No “Keep and Refund”; No Product, No Refund (Anti-Abuse Restored). A return is a condition for a refund/credit for return-eligible items; you may not keep or dispose of the product and also demand a refund/credit, absent ZNF’s written authorization. 

11. TITLE AND RISK OF LOSS (PARCEL + FREIGHT) — ALIGNED AND NON-CONTRADICTORY

11.1 UCC Baseline; Contract Controls. Risk of loss is allocated consistent with the Uniform Commercial Code and Florida’s adopted UCC provisions unless ZNF expressly states otherwise in writing. 

Florida’s UCC default rule for shipment contracts provides that the risk passes when the goods are duly delivered to the carrier, unless the contract requires delivery to a particular destination.

11.2 ZNF TOU Allocation (Carrier Selection Distinction). Your TOU also states that risk of loss transfers upon shipment and distinguishes responsibility based on whether ZNF selects the carrier or the purchaser designates the carrier. This Shipping Policy is intended to operate consistently with that TOU provision and with the Returns/Refunds evidence and deadline requirements. 

12. FORCE MAJEURE; LIMITATION OF SHIPPING LIABILITY

12.1 Force Majeure. ZNF is not liable for delays or failures caused by events beyond our reasonable control (carrier delays, severe weather, port congestion, labor disruptions, governmental actions, customs holds, sanctions/export compliance, supply disruptions, etc.).

12.2 Limits and Caps Govern. Limitation-of-liability provisions in the TOU apply to shipping and delivery issues. Remedies are limited as provided in the TOU and the Returns/Refunds policy, subject to non-waivable rights. 

13. MARKETPLACE / THIRD-PARTY CHANNEL ORDERS

If you purchase through a third-party marketplace or reseller, you may also be subject to that party’s workflow. However, as between you and ZNF, and to the maximum extent permitted by law, the ZNF Legal Policies govern evidence preservation, eligibility, title/risk rules, and anti-abuse protections. 

14. DISPUTE RESOLUTION; BINDING ARBITRATION (TOU §16 CONTROLS)

By placing an order with ZNF, accessing, or using our Sites or Services, you explicitly agree that any dispute, claim, or controversy arising out of or relating to shipping/delivery (including freight issues, charges, delays, loss/damage allocation, or this policy) must follow the TOU’s required Notice of Dispute / informal resolution process and then, if unresolved, proceed in binding individual arbitration under TOU §16 (with the FAA governing as specified in the TOU). 

15. NON-WAIVABLE RIGHTS / CONSUMER PROTECTION

Nothing in this Shipping Policy is intended to waive non-waivable rights under applicable law. Florida’s FDUTPA declares unfair or deceptive acts unlawful.

16. NEED ASSISTANCE?

Please contact ZNF Customer Care using the contact methods provided through our Sites/Services.

Thank you for reviewing these Terms. This Agreement explains how Z Natural Foods operates, what we commit to provide, and what we require from every person or automated agent that accesses or uses our Sites or Services, whether directly or via crawlers, bots, scrapers, or other programmatic tools, and whether located inside or outside the United States.

If you have questions or need assistance, please contact our Customer Care team. For topics governed by dedicated policies, please consult the complete, current versions on our Legal page; each is incorporated by reference into this Agreement and applies to all access and use of our Sites, Products, and Services, including automated access. These policies include, without limitation: Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Agent Terms, GDPR Statement, and CCPA Opt-out.

If a concern or dispute arises, you must follow the Initial Dispute Resolution process and the Binding Arbitration requirements set forth in §16. Your continued use of the Sites or Services constitutes acceptance of the then-current Terms, including all incorporated policies and dispute-resolution requirements.

By using our Sites, Products, Services, Service Providers, placing an order, or contacting us through any channel, you acknowledge that you have read, understand, and agree to be bound by this Agreement and all incorporated ZNF policies referenced above and available on the Legal page.