Shipping & Delivery Policies

Effective Date: August 1, 2025

1. GENERAL PROVISIONS

Z Natural Foods, Inc. (“ZNF”), located in West Palm Beach, Florida, is committed to processing and shipping orders promptly and in compliance with all applicable federal, state, and local laws and regulations, including, without limitation, those promulgated by the United States Department of Agriculture (USDA), the U.S. Food and Drug Administration (FDA), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the National Institutes of Health (NIH), and comparable authorities.

This Shipping & Delivery Policy (the “Policy”) is incorporated by reference into, and forms part of, our Terms of Use (“TOU”) and shall be interpreted consistently therewith. Without limiting the generality of the foregoing, ZNF intends to comply with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435, regarding shipment timing, delay notifications, and refunds for mail, internet, and telephone orders.

Except where the mandatory consumer protection laws of your jurisdiction require otherwise, all shipments and any disputes arising therefrom shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles.

2. DOMESTIC SHIPPING

(a) Shipping Options and Methods

For orders destined for addresses within the forty-eight (48) contiguous United States, ZNF shall, at its sole discretion, select the most appropriate shipping method from a range of carriers, including, but not limited to, the United States Postal Service (“USPS”), United Parcel Service (“UPS”), and FedEx.

(b) Transit Estimates

(i) Orders weighing less than ten (10) pounds are generally estimated to be delivered within three (3) business days after shipment, subject to variation based on carrier performance, weather conditions, and destination.

(ii) Larger or bulk orders may require up to one (1) week for delivery after shipment.

All delivery times are estimates only and do not constitute a guarantee of delivery on or by a particular date.

Domestic orders within the forty-eight (48) contiguous United States (excluding, without limitation, Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories) with a product subtotal exceeding seventy-five dollars (US $75.00) (after the application of all relevant discounts and promotions, and before taxes and fees) shall qualify for complimentary standard shipping. In such instances, ZNF reserves the right, in its sole discretion, to select the carrier, including, without limitation, FedEx Ground or USPS Priority, based on the destination and the reliability of the relevant service.

(d) Title and Risk of Loss – Domestic

Except to the extent prohibited by applicable law or expressly stated otherwise in writing, title to, and risk of loss or damage for, products shall pass to the customer upon ZNF’s tender of the shipment to the carrier at ZNF’s shipping location. Once the order has been delivered to the carrier, the shipment is deemed to be in the customer’s possession and control for purposes of risk of loss. Any claims for loss, damage, or misdelivery in transit must generally be made by the customer directly with the carrier, subject to the carrier’s terms and any applicable insurance.

3. INTERNATIONAL SHIPPING

ZNF offers international shipping via USPS First Class, Priority, and Express Mail services, as well as select FedEx international services, where available. Transit times for international shipments are generally estimated at approximately two (2) weeks from the date of shipment; however, actual delivery times may vary substantially based on destination country procedures, customs inspections and clearances, carrier performance, and other factors beyond ZNF’s control.

(a) Customs Fees, Duties, and Taxes

All customs fees, duties, value-added taxes (VAT), import taxes, brokerage fees, and other governmental charges imposed on international shipments shall be the sole responsibility of the recipient. Customers are strongly advised to consult their local customs authorities before ordering.

(b) Importer of Record; Compliance With Local Law

For international orders, you are deemed the “importer of record”. You are solely responsible for ensuring that the products may be lawfully imported into, possessed in, and used within the destination country, and that all applicable import, labeling, and health regulations are satisfied. ZNF makes no representation that its products or labeling conform to the specific legal or regulatory requirements of jurisdictions outside the United States.

If specific documents or certifications are required for customs clearance in your country, you must notify ZNF before placing an order and provide any information reasonably requested by ZNF. ZNF will make commercially reasonable efforts to comply with such requests where lawful and feasible, but does not guarantee the availability of particular documentation.

(d) Sanctions and Export Controls

ZNF will not ship to destinations, individuals, or entities subject to U.S. trade sanctions, export controls, or embargoes, or to any destination where shipping would otherwise violate applicable U.S. or international law. Orders that cannot be fulfilled due to sanctions or export-control restrictions may be cancelled by ZNF, and any payment received will be refunded in accordance with our Return and Refund Policies.

(e) Title and Risk of Loss – International

Except to the extent prohibited by applicable law or expressly stated otherwise in writing, title to, and risk of loss or damage for, products shipped internationally shall pass to the customer upon ZNF’s tender of the shipment to the carrier at ZNF’s shipping location. Once tendered to the carrier, the shipment is deemed delivered to the customer for purposes of risk allocation, and any loss, damage, delay, seizure, or destruction occurring in transit or during customs inspection shall be borne by the customer, subject to any available carrier claims or insurance coverage.

4. SHIPPING CHARGES AND COST DETERMINATION

(a) Calculation of Shipping Charges

Shipping charges are calculated based on the weight, dimensions, contents, shipping method, destination, and any applicable surcharges or carrier fuel adjustments. During checkout, the applicable shipping cost for each available option will be displayed before the order is completed.

(b) Uncalculated Shipping Charges

In limited circumstances where shipping charges cannot be calculated at the time of purchase (for example, due to unusual order size, destination, or carrier constraints), ZNF will notify you by email with the applicable shipping cost and obtain your confirmation before finalizing and charging the order.

For international shipments, ZNF disclaims any responsibility or liability for tariffs, customs duties, taxes, or other governmental charges imposed by the destination country or any transit jurisdiction. Such charges are separate from the shipping fees paid at checkout and remain solely the responsibility of the customer.

(d) Address Accuracy; Return Due to Incorrect or Incomplete Address

You are solely responsible for providing a complete and accurate shipping address. If a shipment is returned or undeliverable due to an incorrect, incomplete, or otherwise defective address supplied by you, ZNF may, at its sole discretion:

(i) reship the order upon receipt of corrected information, subject to payment of additional shipping charges; or

(ii) issue a refund in accordance with our Return and Refund Policies, less any shipping, handling, or carrier return fees actually incurred by ZNF.

5. ORDER PROCESSING AND SHIPMENT TIMELINES

(a) Processing Times

Orders are generally processed on the same business day they are received (excluding weekends and United States federal or state public holidays), subject to product availability, payment authorization, and order verification procedures. Special-order items shall be shipped promptly upon receipt into inventory, subject to any specific lead times communicated to you at or before the time of purchase.

(b) Cut-Off Times for Same-Day Shipment

To qualify for same-day shipment (subject to carrier pick-up schedules and operational constraints):

FedEx Ground orders must be received by 12:00 p.m. Eastern Standard Time (EST).
FedEx Express orders must be received by 3:00 p.m. EST.
USPS orders must be received by 12:00 p.m. EST.

Orders received after these cut-off times may be shipped on the following business day. ZNF does not guarantee same-day shipment under any circumstances and reserves the right to adjust cut-off times without prior notice when operationally necessary.

For orders placed by mail, over the internet, or by telephone, ZNF will ship the ordered merchandise either (i) within any specific time stated in the offer or during checkout, or (ii) if no specific time is stated, within thirty (30) days after receiving a properly completed order, in accordance with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule. If ZNF becomes aware that shipment will be delayed beyond the promised time or the 30-day default period (as applicable), ZNF will provide appropriate delay notices and options, which may include the ability to cancel the delayed portion of the order for a prompt refund, as required by that Rule.

Orders ship from South Florida. Any FedEx, USPS, UPS, or other carrier service map displayed on our Sites is provided solely as a general illustration of typical transit times and does not constitute a guarantee of delivery on any specific date.

6. SHIPMENT ORIGIN AND DELIVERY ESTIMATES

(a) Shipment Origin

All orders are shipped from ZNF’s facility in or near West Palm Beach, Florida, USA, unless otherwise expressly stated.

(b) Delivery Estimates and No Guarantee

Transit times quoted by ZNF, whether on our Sites, in marketing materials, or by customer service representatives, are estimates only. ZNF shall not be liable for delays arising from carrier operations, customs inspections, force majeure events, or any other circumstances beyond its reasonable control.

Once an order has been tendered to the carrier, the carrier assumes responsibility for transportation and delivery, and ZNF’s role is limited to providing reasonable assistance with carrier claims where appropriate.

7. TRACKING, SIGNATURE REQUIREMENTS, AND DELIVERY CONFIRMATION

(a) Tracking

Upon shipment, ZNF will furnish the customer with a tracking number (or equivalent reference) by email, issued by the applicable carrier. Certain shipping methods, such as USPS Priority Mail Delivery Confirmation and USPS First Class International, may provide only limited tracking or delivery confirmation information.

(b) Signature and Delivery Instructions

Except for large, high-value, or high-risk orders (as determined by ZNF at its sole discretion), ZNF does not automatically require a signature upon delivery. Delivery personnel may, at their discretion and subject to carrier policy, leave packages at a location they deem secure.

If you require a signature for delivery, you must clearly request this in the comments or notes section at checkout. ZNF will make commercially reasonable efforts to transmit such requests to the carrier, but cannot guarantee that the carrier will honor them.

If a carrier’s tracking system indicates that a package has been delivered to the address provided by you, the shipment will be deemed delivered and accepted, and ZNF shall have no further responsibility for loss, theft, or damage occurring thereafter, to the maximum extent permitted by applicable law. Any such incidents should be addressed directly with the carrier and/or your local authorities. However, ZNF may, at its discretion, offer assistance or goodwill remedies without waiving this allocation of risk.

8. MILITARY AND P.O. BOX SHIPMENTS

For orders destined for military addresses (APO/FPO/DPO) or P.O. Boxes, shipments shall be dispatched via USPS, subject to applicable USPS policies and delivery timelines, which may range from approximately one (1) to six (6) weeks or longer. Tracking information for such shipments may be limited or unavailable once the package enters military or foreign postal systems.

ZNF shall not be responsible for delays, restrictions, or non-delivery arising out of military routing, security procedures, or postal constraints outside of ZNF’s control.

9. RETURNS AND PRODUCT ISSUES

Due to the perishable nature of many products offered by ZNF, returns are generally not accepted except in instances where the product fails to meet the quality, safety, or conformity standards set forth in our policies or otherwise required by applicable law.

In the event of any defect, damage, or issue with your order (including, without limitation, shortages, apparent damage upon delivery, or receipt of the wrong product), you are required to notify ZNF’s Customer Service promptly within the timeframes specified in our Return and Refund Policies. All claims related to defective, damaged, or unsatisfactory products must be made strictly in accordance with our comprehensive Return and Refund Policies, which are hereby incorporated by reference. ZNF shall, at its sole discretion, determine whether a return, refund, replacement, or other remedy is warranted under those policies, without such determination constituting an admission of fault or liability.

10. FORCE MAJEURE AND LIMITATION OF LIABILITY

ZNF shall not be liable for any failure to perform, or delay in performing, any of its shipping or delivery obligations where such failure or delay is caused, in whole or in part, by events or circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, fires, floods, pandemics, epidemics, wars, terrorism, civil disturbances, labor disputes, strikes, governmental actions or regulations, carrier failures or delays, power outages, or disruptions to transportation or communication networks.

All shipping and delivery transit times are provided as estimates only and are not guaranteed. To the fullest extent permitted by applicable law, ZNF’s aggregate liability arising out of or relating to shipment, delivery, or non-delivery of any order shall be limited as outlined in the TOU and applicable Return and Refund Policies.

11. DISPUTE RESOLUTION, ARBITRATION, AND INCORPORATED POLICIES

By placing an order with ZNF, accessing, or using our Sites or Services, you explicitly agree that:

(a) Initial Dispute Resolution

Any dispute, claim, or controversy relating to or arising out of these Shipping & Delivery Policies, including, without limitation, alleged breaches, interpretation, performance, or enforcement, shall first be subject to the Initial Dispute Resolution process described in §16 of our Terms of Use (TOU). This informal resolution process must be completed before you may initiate arbitration or any other form of dispute resolution, except where prohibited by applicable law.

(b) Binding Arbitration

If a dispute is not resolved through the Initial Dispute Resolution process, it shall be resolved exclusively through binding arbitration, in accordance with the arbitration provisions set forth in §16 of the TOU. By agreeing to these policies, you waive your right to litigate such disputes in court and to a jury trial, except to the limited extent expressly permitted in the TOU or required by non-waivable applicable law. The detailed rules governing arbitration, including procedures, discovery limits, and any restrictions on available relief or class proceedings, are fully described in §16 of the TOU.

Your continued use of our Sites or Services, and any purchase you make, signifies your acceptance of the current TOU and all policies incorporated by reference, including, without limitation:

All such policies are available on our Legal page and are incorporated into this Agreement by reference. Nothing in this Policy is intended to exclude, limit, or waive any non-waivable rights you may have as a consumer under applicable law, including but not limited to the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) and comparable consumer-protection statutes, where such laws apply.

(d) Need Assistance?

If you have questions about shipping, delivery, or the interpretation of this Policy, or if you require assistance with an order, please contact our Customer Care team using the contact information provided on our Sites.

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