What is Proposition 65?

Last updated: February 1, 2025

1. Overview and Purpose

You may have noticed references to Proposition 65, or Prop 65, on our product labels or website, and you might be wondering what it signifies. Allow us to explain. Z Natural Foods (“ZNF”), headquartered in Palm Beach, Florida, issues this notice in compliance with the California Safe Drinking Water and Toxic Enforcement Act (commonly known as Proposition 65). The essence of Proposition 65 is to provide consumers with information regarding potential exposure to substances that could cause cancer, birth defects, or other reproductive harm. Importantly, the presence of a Prop 65 warning on our products does not imply that our products are dangerous or contaminated. Instead, it is a statutory requirement designed solely to enhance consumer awareness.

2. Detailed Explanation of Proposition 65

a. Nature and Scope of the Law
Prop 65 is unique in its approach to chemical safety. In contrast to federal regulations—which generally presume that a chemical is safe until scientific evidence indicates otherwise—Prop 65 adopts a precautionary stance. Any company wishing to sell a product within California must demonstrate that the product does not contain any chemicals listed under Proposition 65 at levels exceeding the established safe harbor thresholds.

b. Warning Label Requirements
If a product sold in or shipped to California may expose users to one or more of the over 1,000 substances identified by the State as potential causes of cancer, birth defects, or other reproductive harm, it must bear the required warning label. These substances include both synthetic and natural chemicals.

• Products and Environments Covered:
  This law applies to a wide range of products—from food and medications to items like batteries, computers, jewelry, clothing, vehicles, mobile phones, and furniture—as well as diverse environments such as coffee shops, grocery stores, restaurants, parking lots, amusement parks, and hospitals. It even covers naturally occurring hormones (e.g., testosterone and estrogen) in the human body.

3. Uniform Application and Consumer Transparency

a. Universal Labeling Decision
Due to the extensive reach of Proposition 65 and its enforcement beyond California’s borders, ZNF has elected to affix the Prop 65 warning to all products regardless of their final destination. Enforcement actions by private attorneys have increasingly targeted companies outside California that ship products into the state. As a smaller company, it is impractical to produce separate labeling for California-bound products; thus, we adopt a uniform labeling policy to ensure full compliance and transparency.

b. Legal Implications of the Warning
The presence of the warning does not prohibit products from being sold or shipped to California. Proposition 65 mandates that a warning be displayed when exposure to a substance could potentially cause more than “one extra case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime.” This requirement applies even when a substance is present at levels 1,000 times below the “no observable effect” threshold. Consequently, even minute quantities of substances such as lead, cadmium, or other listed chemicals will necessitate the warning label.

4. Testing, Safety, and Quality Assurance

ZNF is fully committed to maintaining the highest standards of product safety and quality.

• Rigorous Testing:
  Our products undergo comprehensive testing to ensure that any naturally occurring levels of heavy metals or other substances remain well below the safe harbor levels established by regulatory agencies, including the FDA, USDA, and World Health Organization (WHO).

• Natural Occurrence:
  Many plants, plant extracts, minerals, and food products may naturally contain trace amounts of heavy metals due to environmental factors. These low levels are inherent to nature and are not indicative of contamination.

5. Enforcement, Litigation, and Industry Context

a. Enforcement Actions
Lawsuits to enforce Proposition 65 may be initiated by the State of California or by private individuals and their attorneys who seek financial recovery through settlements. The dietary supplement industry, among others, has faced targeted enforcement actions concerning lead and other heavy metals.

b. Industry Impact and Natural Presence of Substances
Elements such as lead occur naturally in the environment, including in soils where plants and herbs grow. Detectable levels of lead are present in a variety of food products (e.g., fruit juices, seaweed, ginger, and chocolate) that many consider part of a healthy diet. Despite these occurrences, the FDA has established safe levels for such metals, and ZNF consistently ensures that our products meet or exceed these standards.

c. Legal and Financial Considerations
Although Proposition 65 was designed to protect consumers, some legal actions have been pursued primarily for financial gain. For example, in 2008, the average settlement in Prop 65 cases was approximately $123,000—a figure that largely reflects legal costs rather than product risk. This reality necessitates the inclusion of the warning labels on our products even when naturally occurring levels of heavy metals are well below the Prop 65 limits.

6. Label Warnings Displayed

The exact warning statements that appear on our product labels are as follows:

• California Proposition 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov/food

• California Proposition 65 WARNING: Consuming this product can expose you to chemicals, including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For further information go to www.P65Warnings.ca.gov/food

For additional information about California Proposition 65, please see:
http://www.oehha.ca.gov/prop65.html.

7. Disclaimer, Limitation of Liability, and Arbitration Agreement

• Informational Purposes Only:
  The information provided herein is solely to comply with legal requirements and inform consumers. It does not constitute legal, medical, or health advice.

• No Implied Warranty or Admission of Risk:
  The inclusion of a Proposition 65 warning does not imply that any product is unsafe, defective, or non-compliant with established safety standards.

• Limitation of Liability:
  ZNF expressly disclaims any liability—whether direct or consequential—arising from the display or interpretation of this notice. Any dispute or claim arising from or related to this notice shall be resolved exclusively through binding arbitration in accordance with the terms set forth in our Terms of Use Policy. By purchasing or using ZNF products, consumers expressly agree to these arbitration provisions.

8. Consumer Guidance and Health Recommendations

Despite the extensive legal requirements surrounding Proposition 65, ZNF remains committed to supporting your health. In light of today’s environmental challenges, we offer the following guidelines to help you maintain vibrant health:

• Daily Use of Adaptogen and Tonic Herbs: Incorporate adaptogenic and tonic herbs and foods into your daily routine.

• Whole Foods Nutrition: Nourish your body with whole foods to optimize its natural functions.

• Detoxification Support: Ensure that your body’s detoxification pathways are well-nourished and functioning optimally.

• Stress-Relief Activities: Engage in relaxing activities such as yoga, meditation, talk therapy, music therapy, or light and dance therapy.

• Hydration: Maintain adequate hydration to support detox processes.

• Protein Intake and Strength Training: Consume high-quality, food-based proteins regularly and engage in strength training exercises to sustain lean muscle mass.

9. Additional Information and External References

For further details on California Proposition 65, please visit the following websites:

• www.P65Warnings.ca.gov/food

• www.oehha.ca.gov/prop65

• WhyThisWarning.com

• Prop 65 Enforcement Scam – KrostCPAS

• The IPLaw Blog – Proposition 65

• Prop 65 Explained (Shopify PDF)

• Now Foods Proposition 65 FAQs

10. Industry Examples and Distributors

a. Companies Pursued for Prop 65 Non-Compliance
The list of companies in the nutritional supplement and broader consumer product industries that have faced enforcement actions under Proposition 65 is extensive and continues to grow. Examples include (but are not limited to):

4Life Research

Absolute Nutrition

Advanced Nutrient Science

Advanced Physicians Formula (NHK Laboratories)

Advocare International

AIM International

AL Global Corporation

Alfa Vitamins Lab

ALL ONE Nutritech

Aloe Vera of America

Amazon Herb Company American Body Building Products

American BodyBuilding Products

Arbonne International (Arbonne Essentials)

Arise & Shine Herbal Products

Aspen Group

AST Sport Science

ATF Fitness Products

Atrium Inc.

Ayush Herbs

Baseline Nutritionals

Beauty & Health International

Betty Lou’s

Bio-International

Biotics Research Corporation

Bristol Farms Pure Synergy

Bronson Nutritionals

Ceautamed Worldwide

Cell-Nique Corporation

CGNP Manufacturing

Champion Nutrition

Chi’s Enterprise

Continental Vitamin Company

Creations Garden Natural Products

DEVA Nutrition

DNS Nutrition

Dr. Health

Dr. Mercola

Dr. Schulze’s American Botanical Pharmacy

EarthLab (Wise Woman Herbals)

Erom

Forever Living

Forevergreen

FreeLife International

Full Green Circle

Futurebiotics

Garden of Life

General Nutrition Centers

Genesis Pure

Genesis Today

Genisoy Food Company

GHC ND Operations

Ginco International

Global Healing Center

Golden Flower Chinese Herbs

Golden Neo-Life Diamite International

Good Life International

Great American Products

Greens World

Health Body Services

Health Plus

Healthy Body Services

Healthy Directions

Healthy Healing

Healthy Natural Systems International

Heritage Health Products Company

ICA Health (Dr. Wilson’s Original Formulations)

ICC Industries

Inner Health Group

Institute for Vibrant Living

Integrated Sports Science

Integrity Health Group

ISI Brands

It Works Global

Jarrow Formulas

Kan Herb Company

Konsyl Pharmaceuticals

Kraft Foods

Labrada Nutrition

Life Extension (XtendOLife)

Life Force International

Living Intentions

LuckyVitamin Corporation

MacroLife Naturals

Max Muscle Sports Nutrition

MET-Rx Engineered Nutrition

Metagenics

Mountain Rose Herbs

MRI

MRM

Myogenix

Natrol

Natura Health Products

Naturade Operating Corporation

Natural Organics

Nature’s Answer (Greens Today, Tru Cleanse, etc.)

Nature’s Best

Nature’s Bounty

Nature’s Herb Company

Nature’s Plus

Nature’s Sunshine Products

Nature’s Way Products

Naturemed

Navitas Naturals

New England Greens

Nu Skin Enterprises

NuCare International

Nutraceutical Corporation

Nutri-Well International

Nutri-West

NutriBiotic

Nutricologiy

Optimum Nutrition

Organic By Nature

Organic India USA

Ortho Molecular Products

Promax Nutrition Corporation

ProSource

Pure Planet Products

Quick Trim

R-U-VED

Raw Indulgence

ReNew Life Formulas

Rexal Sundown

Robbins Research International

Self Health Resource Center (Dr. Clark Store)

Seychelles Organics

Sonne’s Organic Foods

Sunfood Superfoods

Sunrider International

Sunsweet Growers

Sunwarrior

Supreme Protein

Symmetry Corporation

Tao of Wellness

The Clean Program Corp.

The Synergy Company

Trace Minerals Research

TRC Nutritional Laboratories

TriVita

Ultimate Nutrition

United Herbal Sciences

United States Nutrition

Vega (Sequel Naturals)

Vibrant Health

Visual Sciences

Vital Pharmaceuticals

Vitamin Power

Vitamin Research Products

Vitamin Shoppe

VitaTech International

Vitonomy

Wellness Watchers Global

WellNX Life Sciences

Western Botanicals

Wholistic Botanicals

Windmill Health Products

World Health Products

Yerba Prima

b. Distributors
Examples of distributors in this sector include:

• Amazon.com, Drugstore.com, Pureformulas.com, Supplementwarehouse.com, DPS Nutrition, iHerb, GNC, Swanson Health Products, and Vitacost.com.

11. Policy Modifications and Entire Agreement

ZNF reserves the right to modify or update this Proposition 65 Notice at any time in its sole discretion to reflect changes in legal requirements or business practices. This Notice is an integral part of the overall legal policies governing your relationship with Z Natural Foods. Continued use of our products constitutes your acceptance of the current version of this Notice.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Legal Notice Disclaimer

Last Updated: February 1, 2025

1. General Provisions

Z Natural Foods ("ZNF"), headquartered in Palm Beach, Florida, presents the content on this website for informational purposes only. All information, including but not limited to product descriptions, nutritional data, supplement facts, and customer testimonials, is provided "as is" without any warranties, either express or implied. ZNF, along with its affiliates, directors, employees, and suppliers, explicitly disclaims any liability for errors, omissions, or inaccuracies in the information presented on this website. No assurance or warranty is made regarding the accuracy, completeness, timeliness, or reliability of the information provided herein.

2. Regulatory Status and Product Claims

The products and substances featured on this website have not been evaluated, certified, or approved by the United States Food and Drug Administration (FDA) or any comparable regulatory authority, including but not limited to the United States Department of Agriculture (USDA), World Health Organization (WHO), Federal Trade Commission (FTC), Federal Communications Commission (FCC), National Institutes of Health (NIH), or any other governmental agency. Consequently, any claims regarding the efficacy, safety, or intended uses of these products have not been substantiated by these agencies. Consumers are expressly advised that such products are not intended to diagnose, treat, cure, or prevent any disease, condition, or disorder. ZNF does not guarantee that the products meet any specific quality, safety, or performance standards and expressly disclaims all liability related to product claims.

3. Medical, Legal, and Professional Advice Disclaimer

Nothing on this website constitutes, or is meant to constitute, medical, legal, financial, or other professional advice. The information provided herein is not intended as a substitute for consultation with qualified professionals. Consumers should seek independent advice from healthcare providers, legal counsel, financial advisors, or other relevant professionals regarding any specific conditions or inquiries. ZNF expressly disclaims any liability arising from reliance on the information contained on this site. Under no circumstances shall ZNF be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of or reliance on any information, products, or services provided on this website.

4. Cautionary Notice and Recommended Usage Guidelines

• Usage and Dosage: It is strongly recommended that consumers initiate use of any ZNF product with a minimal quantity (e.g., 1/4 teaspoon for whole food powders or 1/10 teaspoon or less for extracts) once daily for the first week to monitor individual tolerance. In the absence of adverse effects, gradual increases in dosage may be considered at the user’s discretion and only after consultation with a qualified healthcare professional.

• Health Warnings: ZNF products are not intended for consumption by pregnant or breastfeeding women, children under the age of 18, or individuals with known medical conditions. Individuals using prescription medications, undergoing hormone replacement therapy, or with hormone-sensitive conditions (such as breast or prostate cancer, benign prostatic hypertrophy, or thyroid disease) must consult a healthcare professional prior to use. Self-diagnosis and self-treatment are strongly discouraged, and professional medical advice should be sought promptly for any health-related concerns.

• General Caution: Consumers are solely responsible for determining the appropriateness of the products for their personal circumstances. Any decision to use ZNF products is made entirely at the consumer’s risk. ZNF advises all users to consult with a qualified healthcare professional before starting any new dietary supplement regimen.

5. Allergen and Safety Information

The information provided on this website, including product descriptions, labels, nutritional and supplement facts, and allergen disclosures, is subject to errors and omissions. While ZNF makes every effort to ensure accurate and up-to-date information, it cannot guarantee the absence of errors. Certain products may contain known allergens, including but not limited to milk, egg, crustacean shellfish, solanaceous vegetables, fish, tree nuts, wheat, peanuts, nightshade, soybeans, and gluten. It is the responsibility of the consumer to carefully review all labels and ingredient lists and to consult a healthcare provider regarding any potential allergic reactions or interactions with other medications or supplements.

6. Limitation of Liability

Under no circumstances shall ZNF or its associated entities—including affiliates, directors, officers, employees, agents, and suppliers—be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• The use or inability to use the products or information provided on this website;

• Any errors, omissions, or inaccuracies in the content, even if ZNF has been advised of the possibility of such damages;

• Any interruption or delay in service, loss of data, or loss of profits arising out of or in connection with the use of this website or its products.

This limitation applies regardless of the theory of liability, including negligence, strict liability, or otherwise, and shall apply even if any remedy fails of its essential purpose.

7. Indemnification

By accessing and using this website, you agree to indemnify, defend, and hold harmless ZNF, its affiliates, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your use of this website, any violation of these terms, or any activity related to your account (including negligent or wrongful conduct).

8. Dispute Resolution and Arbitration

Any disputes arising out of or relating to the use of this website or the products offered herein shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use Policy ("TOU"). By accessing or using this website, you expressly agree to waive your right to pursue claims in any court or forum other than through arbitration. This provision shall survive any termination or expiration of your access to the website.

9. Severability and No Waiver

If any provision of this Legal Notice and Disclaimer is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this entire Legal Notice unenforceable or invalid, and such provisions shall be severed and replaced by enforceable provisions that most nearly achieve the original intent. The failure of ZNF to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

10. Governing Law and Force Majeure

This Legal Notice and Disclaimer, and any disputes related thereto, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. ZNF shall not be liable for any failure to perform its obligations hereunder due to causes beyond its reasonable control, including, without limitation, acts of God, natural disasters, war, terrorism, civil unrest, or any other force majeure event.

11. No Endorsement of Third-Party Content

Views or opinions expressed on this website or on any linked external platforms are those of the individual contributors and do not necessarily reflect the official policy or position of ZNF. These materials are provided solely for informational purposes and do not constitute an endorsement or recommendation by ZNF. ZNF disclaims any responsibility for the accuracy, content, or availability of information found on third-party websites.

12. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ZNF or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of ZNF and is protected by U.S. and international copyright laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without the express written consent of ZNF.

13. Changes to this Disclaimer

ZNF reserves the right to modify or update this Legal Notice and Disclaimer at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms. It is your responsibility to periodically review this Disclaimer for any updates.

By accessing or using the Z Natural Foods website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Legal Notice and Disclaimer. If you do not agree with these terms, you should immediately cease using this website and its associated services.

This Disclaimer is intended to be read in conjunction with all applicable Z Natural Foods policies and does not affect any mandatory rights under applicable law or governmental regulation.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Terms of Use

Updated: November 1, 2025

PLEASE READ THESE CONTRACTUAL TERMS AND CONDITIONS OF USE AND SERVICE (“AGREEMENT”) CAREFULLY

1. BINDING AGREEMENT

This Agreement constitutes a legally binding contract between Z Natural Foods LLC (hereinafter referred to as “Z Natural Foods,” “ZNF,” “We,” “Us,” “Our,” “Store,” or “Company”) and any individual or automated entity that accesses, indexes, downloads, transmits, or otherwise interacts with any ZNF resource. ZNF's principal place of business is located in Palm Beach, Florida, USA. Assent to these terms is both required and obtained, irrespective of whether access is achieved: (i) directly via ZNaturalFoods.com, any successor domain, sub-domain, API, mobile or desktop application, or a storefront situated on a third-party marketplace; (ii) through electronic mail, chat, telephone, SMS, social media, RSS feed, podcast, or any other communication channel; or (iii) indirectly by means of any robot, spider, crawler, scraper, machine-learning model, artificial-intelligence system, or similar automated technology (collectively, “Automated Agents”). Judicial precedent consistently affirms the enforceability of click-wrap, sign-in-wrap, and conspicuous browse-wrap terms against both human users and the operators of bots that continue to use a site after notification of the terms. Federal rulings, including those in hiQ v. LinkedIn and craigslist v. 3Taps, substantiate that Automated Agents engaging in data scraping in contravention of posted terms may be held liable for breach of contract and “unauthorized access” under the Computer Fraud & Abuse Act (CFAA), with parallel state remedies available pursuant to Florida’s Computer Crimes Act.

Continued access to or use of any ZNF Site or Service subsequent to the “Updated” date specified above shall constitute an acknowledgment by you—and any entity on whose behalf you or an Automated Agent operate—that you have reviewed, comprehended, and irrevocably accepted:

(a) this Terms of Use Policy (the “TOU”);

(b) every other ZNF legal policy, notice, or guideline presently in effect or hereafter published, including, but not limited to, the Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Agent Terms, GDPR Statement, CCPA Opt-out, and any future policies incorporated by reference (collectively, the “ZNF Legal Policies”); and

(c) the mandatory dispute-resolution procedures and class-action waivers delineated in § 8 and § 16.

This assent is universally binding—irrespective of your physical location, the location of your servers, or any conflicting foreign law—pursuant to Florida’s choice-of-law statute (Ch. 685, Fla. Stat.) and established U.S. precedent validating forum-selection and arbitration clauses within online contracts. Any attempt to amend, supersede, or contradict the TOU (including by means of a purchase order, hyperlink, or automated header) shall be deemed null and void unless contained within a written amendment executed by both you and an authorized ZNF officer. Continued use, whether by human or automated means, following the posting of any amendment shall constitute a renewed acceptance of the revised terms. Unauthorized circumvention of technical safeguards—such as robots.txt, CAPTCHA, IP-rate limits, or authentication gates—shall be considered a material breach and may instigate civil remedies, injunctive relief, and potential criminal liability under the CFAA and Florida law.

2. NO AMENDMENTS OR ADDITIONAL TERMS

Any attempt by you or a third party to amend, improve, or revise these Terms—or to submit orders for products or services under any supplementary, conflicting, or modified terms—shall be considered null and void unless such revisions are formally documented in a written agreement executed by both parties. No course of dealing, purchase order, or other instrument shall be construed as altering these Terms.

3. SCOPE OF APPLICATION

3.1 Universal Coverage of ZNF Properties

These Terms shall govern all digital and physical assets, referred to herein as "ZNF Properties," which are owned, operated, licensed, or otherwise controlled by Z Natural Foods LLC ("ZNF"). These ZNF Properties include, but are not limited to, ZNaturalFoods.com, any successor or country-code domain, all associated sub-domains, mobile and desktop applications, Application Programming Interfaces ("APIs"), branded storefronts or listings on third-party marketplaces (e.g., Amazon, eBay, Walmart, TikTok Shop, and future equivalents), official social-media pages, electronic newsletters, advertising campaigns, RSS feeds, podcasts, bulk-e-mail solicitations, SMS/MMS messaging services, customer-support portals, and any other platform, medium, or channel utilized for the dissemination of ZNF Content or Services.

3.2 “As-Is / As-Available” Provision

All Sites, Services, and communications are rendered strictly “as-is,” “as-available,” and “with all faults,” and are provided without any warranty, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Service availability may fluctuate and is contingent upon factors such as geographical location, network conditions, and the operational performance of third-party platforms.

3.3 Territorial & Extraterritorial Reach

This Agreement is applicable worldwide, irrespective of the user’s or the governing server’s physical location, and is enforceable under the laws of the State of Florida and the Federal Arbitration Act (as detailed in Sections 8 and 16). Users who access the Services from jurisdictions where such content is restricted or prohibited do so entirely at their own risk and assume sole responsibility for compliance with all applicable local statutes.

3.4 Protection of Content & Technology

All textual matter, photographic images, audio recordings, video footage, source code, underlying databases, trade dress, and all derivative works (collectively, the “Content”) are protected by the U.S. Copyright Act, the Berne Convention, and other relevant multilateral treaties. Any unauthorized reproduction, adaptation, distribution, public performance, public display, or extraction—whether executed manually or via automated means—is rigorously prohibited.

3.5 Binding Effect on Automated Access

Any Automated Agent, defined herein as any robot, spider, crawler, scraper, AI model, or similar automated process that accesses, indexes, mines, or transmits ZNF Content, is hereby deemed to have constructive notice of, and irrevocably assents to, the Terms of Use (TOU) with the same binding effect as if accepted by a natural person. The circumvention of technical access barriers, including but not limited to robots.txt protocols, CAPTCHA mechanisms, or IP rate limits, shall constitute "unauthorized access" under the U.S. Computer Fraud and Abuse Act and the Florida Computer Crimes Act, and shall be considered a material breach of these terms.

3.6 Third-Party Platform Governance

In instances where ZNF Content or transactions occur through third-party marketplaces or communication platforms, these Terms shall apply in addition to any platform-specific rules; should a conflict arise, the provision that is more restrictive and favorable to ZNF shall prevail.

3.7 Comprehensive Communications Clause

These Terms extend to all forms of communication, including, but not limited to, written, oral, digital, and implied exchanges. This comprehensively encompasses website content, email, chat communications, SMS messages, social media postings, advertisements, direct messages, telephone or VoIP calls (whether recorded or live), webinars, podcasts, printed materials, product packaging, invoices, quotations, and marketing collateral.

3.8 Browse-/Click-Wrap & Notice of Changes

Continued access to the Services—by human users or automated processes—subsequent to the date of an update constitutes renewed acceptance of the modified terms, contingent upon the provision of reasonably conspicuous notice on the interface, in accordance with prevailing U.S. case law on electronic contracts. Operators of Automated Agents are responsible for monitoring the TOU for any amendments.

3.9 Disclaimer of Suitability Outside the U.S.

While ZNF endeavors to present accurate and accessible information for users within the United States, we provide no warranty that the Content is lawful or appropriate for use in other jurisdictions. Access from territories where the publication, download, or utilization of the Services is illegal is prohibited and considered void.

4. MATERIAL TERMS AND CONDITIONS

By utilizing the Site and Services, you hereby acknowledge and consent to the following principal stipulations:

Information Collection and Privacy:

You provide express consent to the collection, utilization, and disclosure of your personal and other information in strict accordance with the ZNF Privacy Policy, which is formally incorporated herein by reference and is accessible at [Insert Link Here].

“As Is” Provision and Limitation of Liability:

The Site, all associated content, and the Services are furnished on an “as is” and “as available” basis, without any express or implied warranties whatsoever, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. ZNF’s total liability to you is explicitly restricted, as further detailed below.

Binding Arbitration:

Any and all disputes, controversies, or claims arising out of or relating to this Agreement or your use of the Site and Services shall be exclusively and finally resolved through binding arbitration, as further stipulated within the Arbitration Policy in section 16.

Incorporation of Legal Policies and Notices:

Upon your use of our Site, Services, or Service Providers, the placement of an order, or engaging in communication with us, you affirm that you have read, comprehended, and agree to be legally bound by all of our policies referenced and/or published on this site. These policies, collectively designated as TOU, encompass the Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out, and any other notices or terms now or hereafter formally promulgated.

5. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

5.1 Mandatory Acceptance of Terms

Access to, interaction with, or utilization of the Site or Services, including but not limited to querying, downloading, visiting, or deployment of any automated means such as robots, spiders, crawlers, scrapers, artificial-intelligence agents, or comparable technologies (collectively, "Automated Agents"), constitutes an irrevocable representation, warranty, and covenant by the user and the deploying entity that:(a) the user has reviewed, comprehended, and unequivocally accepted this Agreement, including all policies incorporated within the ZNF Terms of Use ("TOU");(b) the TOU establishes a legally enforceable "click-/browse-wrap" contract against both the user and any deployed Automated Agent, regardless of the interface or device utilized to access the Site; and(c) all subsequent access, whether human or automated, shall signify renewed acceptance of the then-current TOU, which may be unilaterally amended by ZNF and shall become effective immediately upon its posting.

5.2 Global and Extraterritorial Application. This acceptance is globally binding, notwithstanding:

(i) the geographical location of the user or server;

(ii) local practices regarding data harvesting; or

(iii) any conflicting foreign legal statutes.

Users and Automated Agents hereby submit to the exclusive jurisdiction and choice-of-law provisions detailed in §§ 8 & 16, thereby waiving any objection predicated upon forum non conveniens or extraterritoriality.

5.3 Restriction on Unauthorized Automated Access. Absent express written authorization executed by ZNF:

(a) no Automated Agent is permitted to access, index, copy, cache, harvest, or otherwise process any segment of the Site or its fundamental code, databases, images, text, audio, video, or metadata (“Content”) for any purpose, including data mining, AI model training, machine learning, or commercial analytics;

(b) any effort to evade or disrupt ZNF’s technical safeguards (including, but not limited to, robots.txt directives, CAPTCHAs, IP-rate limits, geo-fencing, authentication barriers, or encryption) shall be deemed “unauthorized access” under the U.S. Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Florida Computer Crimes Act (Fla. Stat. § 815.06), and other pertinent legislation, and constitutes a material breach of this Agreement.

5.4 Monitoring and Enforcement Provisions.

ZNF retains the unrestricted right to:

(i) monitor, identify, and interdict any traffic, human or automated, which ZNF, in its sole discretion, deems harmful, excessive, or unauthorized;

(ii) deploy countermeasures, such as honeypots or digital watermarks, to detect scraping or infringement;

(iii) pursue immediate injunctive relief, statutory damages, liquidated damages, treble damages where permissible, recovery of attorneys’ fees, and all other remedies available at law or in equity against violators; and

(iv) refer violations to appropriate civil or criminal authorities.

5.5 Non-Waiver by Inaction

ZNF’s failure to detect or initiate action concerning a specific instance of unauthorized access shall not be construed as consent or a waiver of its rights with respect to that instance or any subsequent conduct.

5.6 Continued Utilization as Ratification of Amendments

ZNF reserves the right to revise the TOU at any time. Continued access, whether human or automated, subsequent to the “Updated” date displayed above shall constitute conclusive acceptance of all amendments, even in the event a user or Automated Agent fails to review them. Users are responsible for monitoring the TOU for modifications.

6. VALIDITY, ENFORCEABILITY, AND SURVIVAL OF PROVISIONS

Severability and Judicial Reformation

6.1 Judicial Modification of Invalid Provisions

Should any clause of this Agreement—or its application to any person, jurisdiction, medium, or Automated Agent—be deemed invalid, illegal, or unenforceable by an arbitrator or a court of competent jurisdiction, that clause shall be "blue-penciled" or reformed solely to the limited extent necessary to align with the Parties' original lawful intent, while the remaining provisions shall continue in full force and effect. This principle adheres to the Blue Pencil doctrine, widely utilized in U.S. courts and recognized under Florida law.

6.2 Universal and Technological Applicability

The foregoing provisions are applicable worldwide and extend to all modes of access, whether manual or automated. Consequently, operators of bots, spiders, scrapers, crawlers, AI/ML systems, or other electronic agents are bound to the reformed provision in the same manner as a natural person.

6.3 Perpetual Survival Clause

The following rights, obligations, and risk allocations shall persist notwithstanding any termination, suspension, expiration, de-indexing, denial of service, account deletion, technological block, or legal unenforceability of other provisions:

(a) Dispute Resolution Framework: encompassing mandatory arbitration, class-action waiver, jury-trial waiver, the Mass-Arbitration protocol, choice-of-law, forum-selection, and prescriptive periods (§§ 8, 16).

(b) Intellectual-Property and Content Controls: addressing copyrights, trademarks, trade dress, patents, database rights, licenses granted to or by ZNF, anti-scraping restrictions, prohibitions against robots.txt/CAPTCHA bypass, DMCA procedures, and licenses for user-generated content.

(c) Warranty Disclaimers and Limitations of Liability: including disclaimers of "as-is/as-available" condition, exclusions of consequential damages, and limitations on direct damages.

(d) Idea-Submission and Feedback Terms: specifying the unilateral use license, the absence of confidentiality, and the waiver of claims for equitable relief.

(e) Indemnities and Defense Obligations: pertaining to Intellectual Property (IP) infringement, data-security incidents, misuse by bots/scrapers, Proposition 65 compliance, and the violation of export controls or sanctions.

(f) Data-Protection and Confidentiality: obligations pursuant to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Health Insurance Portability and Accountability Act (HIPAA, if applicable), and the ZNF Information and Security Policy.

(g) Prohibitions against: anti-fraud, anti-circumvention, and unauthorized computer-access as stipulated under the U.S. Computer Fraud and Abuse Act and the Florida Computer Crimes Act.

(h) Miscellaneous Boilerplate Provisions: including severability, survival, assignment, force-majeure, non-waiver, headings, entire-agreement, notices, and counterparts.

6.4 Cumulative Remedies and Injunctive Relief

The survival of the aforementioned provisions is cumulative and non-exclusive. ZNF retains the right to seek damages, statutory penalties, attorney’s fees, equitable relief, and any other remedy available at law or in equity for breaches—whether human or automated—of the surviving obligations.

6.5 Preservation of Statutory Rights

Nothing contained herein shall diminish any statutory right, immunity, or defense available to ZNF under federal or Florida law, including, but not limited to, 47 U.S.C. § 230 (the Communications Decency Act), the Digital Millennium Copyright Act, or Florida trade-secret statutes.

7. CONTINUING OBLIGATIONS POST-TERMINATION

Following the termination or expiration of this Agreement—irrespective of the terminating party—both you and ZNF shall continue to be bound by all ongoing obligations stipulated herein, with the exception of those provisions specifically and exclusively related to the limited license granted to you or modifications to the Service, which shall terminate concurrently with the Agreement.

8. GOVERNING LAW, JURISDICTION, AND ARBITRATION VENUE

8.1 Governing Law

This Agreement, encompassing all transactions and interactions (whether human or automated) involving the Site or Services, shall be governed exclusively by (i) the substantive laws of the State of Florida (including the Florida Revised Arbitration Code, Chapter 682, Florida Statutes), and (ii) to the extent not preempted, the Federal Arbitration Act, 9 U.S.C. §§1-16. The parties expressly waive the application of any contrary conflict-of-laws doctrine (including the exceptions set forth in Restatement (Second) of Conflict of Laws §187) and any mandatory foreign rules.

8.2 Global Applicability and Automated Access

These provisions shall be binding upon every person, entity, bot, crawler, spider, scraper, AI agent, or any other automated mechanism that accesses, indexes, or interacts with the Site, irrespective of the access's geographic origin (whether within or outside the United States) and notwithstanding any contrary local statutes or regulations. Automated access shall constitute affirmative acceptance of the Terms of Use (TOU) with the same force and effect as if executed by a natural person. The act of circumventing, ignoring, or disabling technological barriers (e.g., robots.txt, CAPTCHA, IP-rate limits) is hereby defined as "unauthorized access" under the U.S. Computer Fraud & Abuse Act and the Florida Computer Crimes Act, and shall be deemed a material breach of this contract.

8.3 Exclusive Venue and Forum Selection

With the sole exception of the limited small-claims option articulated in Section 16.9, all disputes, regardless of the user's domicile or the technology utilized, shall be adjudicated exclusively:

Step 1: Through mandatory, binding arbitration, the seat of which shall be Palm Beach County, Florida, conducted in accordance with Section 16 and its attendant Rules (or, in cases of Mass Arbitration, the NAM Mass Filing Rules); and

Step 2: Should judicial intervention become necessary (e.g., for the confirmation, vacating, or enforcement of an arbitration award, or to obtain provisional relief), such proceedings shall occur in the state or federal courts situated in Palm Beach County, Florida, to the exclusive jurisdiction and venue of which the parties hereby irrevocably consent.

Forum-selection clauses of this character are customarily upheld pursuant to The Bremen v. Zapata and its derived Florida jurisprudence. Any legal action initiated in a non-designated venue—whether by a human user or the operator of an Automated Agent—may be subject to dismissal, stay, or removal to the designated forum at ZNF's sole discretion, and the non-complying party shall be obligated to reimburse ZNF for all associated fees and costs incurred.

8.4 International Recognition and Enforcement

Arbitral awards rendered pursuant to § 16 are expressly intended to be enforceable worldwide in accordance with the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958) and, where applicable, the Hague-Choice-of-Court Convention. Users outside the U.S. hereby waive any defense based on local public-policy doctrines that would impair such enforcement.

8.5 Notice and Click/Browse-Wrap Assent

The Terms and Conditions of ZNF are presented in a manner designed to afford "reasonably conspicuous" notice and to secure user assent, consistent with prevailing U.S. jurisprudence concerning click-wrap, sign-in-wrap, and browse-wrap agreements. Continued access, whether manual or automated, after any update date shall constitute a renewed affirmation of acceptance. Operators of Automated Agents are solely responsible for monitoring updates and ensuring compliance with the updated terms.

8.6 Absence of Conflict with Section 16

The stipulations contained within this Section 8 shall neither limit nor supersede the mandatory arbitration framework established in Section 16. Instead, this Section 8 serves to complement Section 16 by: (i) confirming Florida law as the substantive law governing decisions; (ii) designating Palm Beach County as the exclusive arbitral seat and judicial forum; and (iii) extending these obligations to encompass all global users and automated processes. Should any interpretive tension arise, the provisions set forth in Section 16 shall prevail.

8.7 Technological Circumvention Constitutes Irreparable Harm Subject to Injunctive Relief

The act of circumventing ZNF’s access controls, which includes, but is not limited to, the bypassing of robots.txt, CAPTCHA, geo-blocking, or authentication mechanisms, shall be definitively construed as constituting irreparable harm. ZNF reserves the unqualified right to seek immediate injunctive relief in any court of competent jurisdiction—without the prerequisite of posting a surety bond—to effectively cease such activity and preserve relevant evidence, in addition to pursuing arbitration for the recovery of resultant damages.

9. NO ESTABLISHMENT OF JOINT VENTURE, PARTNERSHIP, EMPLOYMENT, OR AGENCY RELATIONSHIP

This Agreement shall not be interpreted as establishing a joint venture, partnership, employment, or agency relationship between the user and ZNF. The obligations of ZNF under this Agreement are expressly contingent upon prevailing laws and legal procedures, and no provision contained herein shall be deemed to restrict ZNF's inherent right to comply with governmental, judicial, or law enforcement requests, orders, or requirements pertaining to the user's utilization of the Site or Services, or any information furnished by the user.

10. COMPREHENSIVE LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

10.1 ACCEPTANCE OF TERMS OF USE

BY ACCESSING OR UTILIZING THE Z NATURAL FOODS (“ZNF”) WEBSITE, CONTENT, MOBILE OR OTHER DIGITAL SERVICES, CUSTOMER SUPPORT CHANNELS (INCLUDING ELECTRONIC MAIL, CHAT, TELEPHONE, OR SMS), MARKETPLACE LISTINGS, OR BY SUBMITTING ANY ORDER (WHETHER PLACED ONLINE, BY TELEPHONE, FACSIMILE, OR OTHERWISE) (COLLECTIVELY REFERRED TO HEREINAFTER AS, THE “SERVICES”), YOU HEREBY UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. SHOULD YOU NOT AGREE TO THESE TERMS, YOU MUST REFRAIN FROM ACCESSING OR UTILIZING THE SERVICES.

10.2 “AS IS” / “AS AVAILABLE”; OPERATION; SECURITY

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE SERVICES—INCLUDING ALL DATA, CONTENT, MATERIALS, PRODUCTS, SOFTWARE, AND ANY OTHER ITEMS PROVIDED THROUGH THE SERVICES—ARE FURNISHED BY ZNF ON AN “AS IS” AND “AS AVAILABLE” BASIS, ENTIRELY WITHOUT WARRANTIES OF ANY NATURE WHATSOEVER, UNLESS EXPLICITLY STIPULATED OTHERWISE IN A SEPARATE WRITTEN AGREEMENT DULY EXECUTED BY ZNF. YOU HEREBY AFFIRM AND ACKNOWLEDGE THAT YOUR UTILIZATION OF THE SERVICES IS SOLELY AT YOUR OWN RISK, AND FURTHER, THAT ZNF DOES NOT REPRESENT OR WARRANT THAT THE SERVICES, ZNF’S SERVERS, OR ELECTRONIC COMMUNICATIONS ORIGINATING FROM ZNF ARE FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.

10.3 DISCLAIMER OF WARRANTIES (EXPRESS, IMPLIED, AND STATUTORY)

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ZNF EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO: (A) THE IMPLIED WARRANTY OF MERCHANTABILITY, (B) FITNESS FOR A PARTICULAR PURPOSE, (C) NON-INFRINGEMENT, (D) TITLE, (E) QUIET ENJOYMENT, AND (F) ANY WARRANTIES DERIVED FROM A COURSE OF DEALING OR USAGE OF TRADE. THIS DISCLAIMER IS PRESENTED CONSPICUOUSLY AND IN WRITING TO COMPLY WITH FLORIDA UNIFORM COMMERCIAL CODE § 672.316 AND SIMILAR STATUTES. NO WARRANTIES EXTEND BEYOND THE DESCRIPTION PROVIDED WITHIN THIS AGREEMENT.

10.4 INFORMATION ACCURACY; THIRD-PARTY CONTENT; AUTOMATED ACCESS

ZNF MAKES NO WARRANTY OF ANY KIND—EXPRESS, IMPLIED, OR STATUTORY—AS TO THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, OR USEFULNESS OF ANY INFORMATION OR MATERIALS, INCLUDING WITHOUT LIMITATION NUTRITIONAL DATA, LABELS, PHOTOGRAPHS, INGREDIENT LISTS, CLAIMS, OR DESCRIPTIONS, WHETHER PROVIDED BY ZNF OR ANY THIRD PARTY, AND WHETHER ACCESSED DIRECTLY BY A HUMAN OR INDIRECTLY THROUGH ANY AUTOMATED OR PROGRAMMATIC MEANS (INCLUDING, WITHOUT LIMITATION, BOTS, CRAWLERS, SPIDERS, SCRAPERS, OR ARTIFICIAL INTELLIGENCE / MACHINE LEARNING (AI/ML) SYSTEMS). TO THE FULLEST EXTENT PERMITTED BY LAW, ZNF AND ITS SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, ANY COPYING, DOWNLOADING, CACHING, DATA MINING, WEB OR SCREEN SCRAPING, BULK EXTRACTION, INGESTION, TRAINING, FINE-TUNING, OR OTHER DERIVATIVE UTILIZATION OF THE SERVICES OR CONTENT—INCLUDING ANY DIRECT OR INDIRECT USE TO DEVELOP, TRAIN, OR IMPROVE AI/ML MODELS OR RELATED TECHNOLOGY—IS AT YOUR SOLE RISK AND IS SUBJECT TO ALL DISCLAIMERS, LIMITATIONS OF LIABILITY, REMEDIES, AND USE RESTRICTIONS IN THIS AGREEMENT. NO LICENSE IS GRANTED—BY IMPLICATION, ESTOPPEL, OR OTHERWISE—to USE ANY SERVICES OR CONTENT FOR DATA MINING, SCRAPING, OR AI/ML TRAINING OR IMPROVEMENT. YOU SHALL NOT CIRCUMVENT OR ATTEMPT TO CIRCUMVENT ANY TECHNICAL, CONTRACTUAL, OR ORGANIZATIONAL MEASURES CONTROLLING ACCESS OR RATE OF ACCESS (INCLUDING ROBOTS.TXT, RATE LIMITS, CAPTCHA, AUTHENTICATION, OR OTHER ACCESS CONTROLS). ZNF MAY, IN ITS SOLE DISCRETION AND WITHOUT NOTICE, SUSPEND OR TERMINATE ACCESS, IMPLEMENT TECHNICAL BLOCKING, AND PURSUE ALL AVAILABLE LEGAL AND EQUITABLE REMEDIES FOR ANY BREACH OR UNAUTHORIZED USE.

ANY RELIANCE ON THE SERVICES OR CONTENT—HOWSOEVER OBTAINED—IS AT YOUR SOLE RISK AND SUBJECT TO THE LIMITATIONS AND DISCLAIMERS SET FORTH IN THIS AGREEMENT. ALL RIGHTS NOT EXPRESSLY GRANTED ARE RESERVED.

10.5 GENERAL INFORMATIONAL AND HEALTHCARE DISCLAIMER

ALL HEALTH OR NUTRITION-RELATED INFORMATION MADE AVAILABLE THROUGH THE SERVICES IS PROVIDED SOLELY FOR GENERAL INFORMATIONAL PURPOSES AND DOES NOT CONSTITUTE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ZNF DOES NOT ENDORSE THE PRACTICE OF SELF-MANAGEMENT OF HEALTH CONDITIONS AND DOES NOT PROVIDE COMPREHENSIVE COVERAGE OF EVERY POSSIBLE DISEASE, AILMENT, SYMPTOM, OR TREATMENT. USERS ARE ADVISED TO ALWAYS SEEK THE GUIDANCE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY INQUIRIES REGARDING A MEDICAL CONDITION; PROFESSIONAL MEDICAL ADVICE SHOULD NEVER BE DISREGARDED OR DELAYED DUE TO INFORMATION PROVIDED VIA THE SERVICES. STATEMENTS REGARDING DIETARY SUPPLEMENTS MAY CONSTITUTE “STRUCTURE/FUNCTION” CLAIMS AND HAVE NOT BEEN EVALUATED BY THE U.S. FOOD AND DRUG ADMINISTRATION; SUCH PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

10.6 SPECIFIC EXCLUSIONS AND OPERATIONAL RISKS

ZNF HEREBY DISCLAIMS ALL LIABILITY FOR, AND YOU SHALL ASSUME ALL RISKS RELATED TO, INCLUDING BUT NOT LIMITED TO: (A) FAILURES OF PERFORMANCE; (B) ERRORS OR OMISSIONS; (C) INTERRUPTIONS OR DOWNTIME; (D) BUGS, VIRUSES, OR OTHER MALICIOUS CODE; (E) UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES OR SERVERS; (F) DATA LOSS OR CORRUPTION; (G) NETWORK OR CARRIER SERVICE FAILURES; (H) DELAYS IN SHIPPING OR CARRIER-RELATED ERRORS; (I) CACHING OR THE PRESENCE OF OUT-OF-DATE INFORMATION ON THIRD-PARTY WEBSITES; (J) USER-GENERATED CONTENT OR THIRD-PARTY CONTENT AND/OR WEBSITES; (K) AUTOMATED OR HIGH-VOLUME ACCESS (INCLUDING, WITHOUT LIMITATION, BOTS AND WEB CRAWLERS) THAT INTERACTS WITH OR EXPLOITS THE SERVICES; AND (L) ANY ALLEGED STATUTORY OBLIGATIONS, INCLUDING CLAIMS PERTAINING TO ADA ACCESSIBILITY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

10.7 LIMITATION OF LIABILITY (EXCLUSION OF DAMAGES)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZNF, ITS PARENT/AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE HELD LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, STATUTORY, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, DATA LOSS, OR SUBSTITUTE GOODS/SERVICES), REGARDLESS OF WHETHER THE POSSIBILITY OF SUCH DAMAGES WAS ADVISED OR WHETHER A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THIS LIMITATION APPLIES TO ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

10.8 OVERALL LIABILITY CAP (AGGREGATE LIMIT)

TO THE EXTENT ANY LIABILITY IS NOT EFFECTIVELY DISCLAIMED, THE AGGREGATE LIABILITY OF ZNF AND ITS PARENT/AFFILIATES/SUPPLIERS/LICENSORS/SERVICE PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO ZNF FOR THE PRODUCT(S) OR SERVICE(S) AT ISSUE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). THIS FOREGOING CAP REPRESENTS A CORE ALLOCATION OF RISK AND AN ESSENTIAL BASIS OF THE BARGAIN.

10.9 ENFORCEABILITY UNDER FLORIDA LAW; CONSPICUOUSNESS

THE DISCLAIMERS AND LIMITATIONS SET FORTH IN THIS SECTION ARE INTENDED TO BE CLEAR, UNEQUIVOCAL, AND CONSPICUOUS AND SHALL BE ENFORCED TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW, INCLUDING THE U.C.C. (AS ADOPTED IN FLA. STAT. § 672.316) AND FLORIDA CASE LAW UPHOLDING EXCULPATORY CLAUSES THAT ARE CLEAR AND UNAMBIGUOUS.

10.10 JURISDICTIONAL CARVE-OUTS

CERTAIN STATES OR JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF SPECIFIC IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF PARTICULAR DAMAGES. WHERE SUCH LAWS ARE APPLICABLE, THE FOREGOING EXCLUSIONS AND LIMITATIONS SHALL BE APPLIED SOLELY TO THE FULLEST EXTENT ALLOWABLE BY LAW. THEREFORE, SOME PROVISIONS MAY NOT BE APPLICABLE TO YOU.

10.11 EXCLUSIVE REMEDY; FAILURE OF ESSENTIAL PURPOSE

NOTWITHSTANDING THE FOREGOING, SHOULD A COURT OR ARBITRATOR DETERMINE THAT YOU ARE ENTITLED TO ANY REMEDY, YOUR SOLE AND EXCLUSIVE REMEDY (SUBJECT TO THE ABOVE CAP) SHALL BE, AT ZNF’S OPTION, EITHER (A) THE REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT, OR (B) A REFUND OR CREDIT OF THE AMOUNTS YOU PAID FOR THE AFFECTED PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.12 THIRD-PARTY SERVICES, LINKS, CARRIERS, AND MARKETPLACES

ZNF HEREBY DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR ANY THIRD-PARTY WEBSITES, MARKETPLACES, SERVICES, PLATFORMS, CARRIERS, PAYMENT PROCESSORS, OR CONTENT—EVEN IF ACCESSED VIA LINKS ON OR FROM THE SERVICES OR IF BEARING OUR BRANDING—AND ASSUMES NO OBLIGATION TO MONITOR OR POLICE SUCH THIRD-PARTY ENTITIES.

10.13 FORCE MAJEURE

ZNF SHALL NOT BE HELD LIABLE FOR ANY DELAY IN PERFORMANCE OR FAILURE TO PERFORM DUE TO EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING, BUT NOT LIMITED TO, ACTS OF GOD, EXTREME WEATHER, NATURAL DISASTERS, EPIDEMICS/PANDEMICS, WAR, TERRORISM, LABOR DISPUTES, EMBARGOS, GOVERNMENTAL ORDERS, POWER/INTERNET/CARRIER FAILURES, OR OTHER FORCE-MAJEURE EVENTS.

10.14 RELATION TO DISPUTE RESOLUTION; SURVIVAL

ALL CLAIMS ARE MANDATORILY SUBJECT TO BINDING ARBITRATION PURSUANT TO SECTION 16 (DISPUTE RESOLUTION; BINDING ARBITRATION; WAIVER OF CLASS ACTION RIGHTS). THE DISCLAIMERS, EXCLUSIONS, LIMITATIONS, AND CAPS SET FORTH IN THIS SECTION SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THE SERVICES.

11. INDEMNIFICATION AND DEFENSE

The undersigned hereby agrees to indemnify, defend, and hold harmless Z Natural Foods, including its subsidiaries, affiliates, officers, directors, employees, agents, and service providers, from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses, including, but not limited to, reasonable attorneys’ fees and legal costs, arising from or in any way related to:

• The undersigned's utilization of the Site or Services;

• Any breach or violation of this Agreement by the undersigned, or

• Any infringement or misappropriation of any intellectual property or other rights of any third party perpetrated by the undersigned.

This indemnification obligation shall survive the termination or expiration of this Agreement.

By accessing or using the Z Natural Foods website, Services, or any associated communication channels, the user acknowledges having read, understood, and unconditionally accepted all terms and conditions set forth herein. Should the user not agree to be bound by these Terms, the user is expressly prohibited from accessing or using the Site and its Services.

12. GENERAL DISCLAIMER

12.1 Product Warranty Disclaimers

Z Natural Foods (ZNF) expressly disclaims any and all warranties and liability pertaining to its products, save for those explicitly stipulated in this Agreement or any other applicable policy referenced on this website. This comprehensive disclaimer encompasses, but is not limited to, any implied warranties of merchantability, non-infringement, and fitness for a particular purpose with respect to all content, products, and services offered by ZNF. Under no circumstances shall ZNF incur liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with the utilization or inability to utilize any product, service, or content—even if ZNF has been previously apprised of the potential for such damages.

12.2 Representations and Warranties by You

You hereby represent and warrant that you possess the requisite legal authority and capacity to assent to and be bound by the stipulations of this Agreement. If you are under the age of eighteen (18) years, you affirm that a parent or legal guardian has reviewed and consented to these Terms on your behalf. Furthermore, you warrant that all information furnished to ZNF is accurate, current, and complete, and that you own or possess sufficient rights to fulfill your obligations under this Agreement. Additionally, you affirm that your use of ZNF and its Services is lawful in every jurisdiction in which you access or utilize the Site.

12.3 Disclaimer of Warranties for Site and Products

You acknowledge that your reliance upon ZNF’s Services, content, and products is undertaken entirely at your own risk. The Services are provided on an "as is" and "as available" basis, without any warranties of any nature, whether express or implied. ZNF expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ZNF does not warrant that the Services will satisfy your requirements, operate without interruption, be timely, secure, or free from error, or that the outcomes derived from their use will be effective, accurate, or dependable. Moreover, no warranty is extended regarding the quality, accuracy, timeliness, usefulness, completeness, or reliability of any materials on ZNF sites or products, nor does ZNF guarantee that its sites or servers are devoid of viruses or other deleterious components. Any instructions, guidance, or recipes provided are offered without any assurance of success.

12.4 Enforceability of Third-Party Indemnification

The indemnification provisions articulated in this Agreement extend to and may be enforced by ZNF and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers. Each such entity or individual is entitled to assert these rights against you directly.

12.5 Limitation of Liability

ZNF hereby explicitly disclaims any and all warranties and liability for information disseminated through its website or via any communication medium, including, but not limited to, email, chat, telephone, and social media, particularly concerning health and nutrition supplements. The information furnished is strictly intended for consultation with qualified healthcare professionals and shall not be construed as constituting medical advice. ZNF offers no assurances regarding the efficacy, safety, nutritional potency, or general suitability of any products offered. These products have not been evaluated by the U.S. Food and Drug Administration (FDA) or the United States Department of Agriculture (USDA) and are not intended to diagnose, treat, cure, or prevent any disease. Under no circumstances shall ZNF be held liable for any damages arising directly or indirectly from your utilization of the Site, Services, content, or any products or information furnished, including, without limitation, lost profits, business interruption, medical expenditures, or legal costs, irrespective of the legal theory upon which any claim is predicated (e.g., warranty, contract, tort, strict liability), even if ZNF has been previously apprised of the potential for such damages.

12.6 Medical Disclaimer and Health Information Guidance

12.6.1 General Information Disclaimer

The content disseminated on the Z Natural Foods website is provided strictly for general informational purposes and shall not be construed as professional medical advice, diagnosis, or treatment. ZNF explicitly disclaims all representations and warranties concerning the efficacy, safety, potency, or suitability of any specific nutrient or product for any individual or circumstance. The applicability of such information may vary, and it must never be used as a substitute for professional medical consultation. For comprehensive details, please refer to our Legal Notice Disclaimer.

12.6.2 Consultation Requirement

Individuals are strongly advised to consult with a qualified healthcare professional prior to initiating any dietary, nutritional, herbal, or homeopathic supplement regimen, or before commencing any new diet, exercise, or supplementation program. This recommendation is particularly crucial for individuals under the age of 18, those who are pregnant or nursing, or those with preexisting health conditions. Your healthcare provider is best positioned to determine the appropriateness of any regimen for your specific needs.

12.6.3 Caution Against Disregarding Professional Advice

Under no circumstances should you disregard or postpone seeking professional medical advice based upon information presented on the ZNF website or through communication with ZNF. Should you have a medical concern or suspect one, immediate consultation with your healthcare provider is imperative. ZNF does not endorse or validate any specific tests, studies, physicians, products, procedures, or opinions that may be referenced on the Site; all such utilization is undertaken solely at your own risk.

12.6.4 FDA Disclaimer and Product Information

All information, products, descriptions, claims, reviews, and testimonials contained within this Site have not been evaluated by ZNF or the U.S. Food and Drug Administration (FDA) and are furnished exclusively for informational purposes. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Professional consultation with a healthcare practitioner is always required before using any product or initiating any dietary, exercise, or supplementation program.

12.6.5 Safety and Well-Being Emphasis

Z Natural Foods places paramount importance on your safety and well-being. We recommend consulting a qualified professional for any health concerns that persist for more than 2 weeks. Please ensure your healthcare provider is informed of any supplemental nutrition being used, and refrain from discontinuing any prescribed medication without your physician's prior consultation and approval. Individual results may differ, and any assertions of guaranteed health improvements should be considered with appropriate circumspection. The information provided is intended to support—not supplant—the professional relationship established between you and your healthcare providers.

13. PRODUCT TERMS AND CONDITIONS, PAYMENT TERMS, AND PROMOTIONS

13.1 Product Terms and Conditions

(a) Product Information and Updates:

Z Natural Foods (ZNF) routinely reviews and updates its Foods Policy and associated product information. Despite our diligent efforts to ensure accuracy, occasional inaccuracies or errors may arise in product descriptions, photographs, labeling, nutrition facts, nutritional potency, or claims. ZNF reserves the right to discontinue or limit product availability and to modify prices and promotions without prior notice. We remain committed to maintaining the accuracy and reliability of all information presented on our Site and Services, and we welcome feedback regarding any identified discrepancies or misrepresentations.

(b) Pricing; Availability; Errors & Corrections:

All products offered by ZNF are subject to availability. ZNF reserves the right to refuse or cancel orders if any errors related to product quantity, price, or information are detected, thereby absolving ZNF of any resultant liability. Should an order be canceled after your account has been charged, ZNF shall issue a credit to your account for the total amount charged.

To provide additional clarity and protection, the following terms apply:

1. Availability; No Obligation to Fulfill Until Acceptance

Submission of an order constitutes an offer to purchase; ZNF's acceptance is effectuated solely upon the dispatch of the product or via express written approval. An authorization hold, display during the cart/checkout process, or an order-confirmation email does not constitute acceptance. ZNF reserves the right to decline or cancel any order prior to approval, including due to pricing discrepancies, unavailability, or information errors. Should cancellation occur after your payment method is charged, a credit will be issued for the amount charged; your issuer/card network governs the posting timeframe.

2. Pricing Components; Changes; Dynamic Pricing

Prices, promotions, discounts, fees, taxes, shipping/handling, and surcharges are subject to change at any time prior to acceptance and without prior notice. We do not honor price matches for historical prices, third-party prices, or prices presented in cached or screenshot formats.

3. Misprints, System/Algorithm Errors, and “Obvious” Errors

Notwithstanding our diligent efforts, a limited number of product listings may contain inaccuracies in pricing or include typographical, rounding, currency conversion, data feed, or promotional stacking errors. Should the correct price exceed the displayed price, ZNF reserves the right (at its sole discretion) to either (i) contact the purchaser for instructions prior to shipment, (ii) cancel the order and provide notification, or (iii) propose an alternative. Conversely, if the correct price is lower, we may elect to charge the lower price or cancel and reissue options. Prior to acceptance, we reserve the right to cancel any order where the price is clearly erroneous.

4. Reference (“Compare-At”) Prices and Strikethroughs

Any reference price, such as “compare-at,” “reference,” “list,” “MSRP,” “was,” or “manufacturer’s suggested,” is provided strictly for comparison. These values may be derived from brand/supplier data or ZNF’s historical pricing and may not reflect prevailing market prices across all trade areas at all times. ZNF is committed to presenting accurate and non-misleading reference prices, in full compliance with applicable legislation, including the FTC Guides Against Deceptive Pricing.

5. Coupons, Promo Codes, and Stacking

Promotional offers, which encompass, but are not limited to, coupons, promotional codes, subscription or bulk price reductions, and temporary promotions, are subject to modification or complete withdrawal without prior notification. The eligibility for these offers may be restricted by conditions related to Stock Keeping Unit (SKU), purchase volume, account standing, sales channel, geographic area, or restrictions on combining discounts. Should a price reduction be applied in error or in contravention of the explicitly stated terms and conditions of the offer, ZNF retains the prerogative to rescind, adjust, or annul the pertinent order(s) prior to the finalization of acceptance.

6. Marketplace, Syndication, and Caching Variance

Prices listed on third-party websites, shopping engines, cached pages, or in screenshots may be outdated or inaccurate; therefore, only the prices displayed on ZNF at the time of order acceptance shall be deemed valid.

7. Contract-Formation Clarification

Product pages and the cart/checkout displays constitute invitations to make an offer; a contract is not formed until ZNF provides its acceptance (e.g., through a shipment notice or explicit confirmation). We reserve the right to reject or cancel offers that cannot be fulfilled or were based on pricing or information errors discovered prior to acceptance (see also Sections 13.2(c)–(d)).

8. Compliance With Deceptive-Pricing And UDAP Laws (Florida And Federal)

This Section does not authorize deceptive or unfair pricing practices. ZNF strives to comply with the Federal Trade Commission's Guides Against Deceptive Pricing and the Florida Deceptive and Unfair Trade Practices Act (FDUTPA); this clause is intended to clarify the process of contract formation and ZNF's right to correct inadvertent errors while maintaining compliance with applicable law.

9. Limitation Of Liability For Pricing/Information Errors

To the fullest extent permissible by applicable law, ZNF disclaims liability for any indirect, incidental, special, consequential, or punitive damages stemming from inaccuracies in pricing or information; your exclusive recourse for an order cancellation resulting from such an error prior to acceptance is a refund or credit of payments rendered for the impacted order (refer to Section 10 – Limitation of Liability and Section 16 – Arbitration).

10. Subscriptions & Auto-Ship Pricing (Promotions, Renewals, And Changes)

(i) Scope and Distinction from One-Time Purchases. Subscription and auto-ship enrollments, encompassing any plans that incorporate a negative-option or auto-renewal mechanism, constitute transactions separate and distinct from singular product purchases. Initial enrollment reflects an estimated price for the first shipment; subsequent renewals shall be invoiced at the then-current subscription price for the respective item, plus any applicable taxes, shipping and handling charges, and associated fees, all of which are calculated at the time each renewal is processed, unless an explicit stipulation dictates otherwise.

(ii) Introductory and Promotional Rates Limited to Initial Shipment (Unless Otherwise Specified). Any discount designated as introductory, promotional, or "first-box only" shall apply exclusively to the initial shipment unless the specific offer explicitly provides for its continuance. Renewal shipments will not automatically incorporate coupon codes or promotional offers applied to the first shipment, absent an express statement to that effect within the terms of the specific offer. Discounts applied to subscription orders that are deemed erroneous or ineligible may be reversed or canceled prior to acceptance.

(iii) Coupon Usage and Stacking on Subscriptions. Coupons, promotional codes, loyalty credits, and limited-time offers may be structured to exclude subscription purchases or may be non-stackable with existing subscription discounts; a significant number are designed for a single, one-time application to the initial shipment only. Should a code be applicable to renewal shipments, the offer's terms shall expressly articulate this condition.

(iv) Price Adjustments for Renewals; Advance Notification and Right to Cancel. ZNF reserves the right to modify subscription pricing (e.g., due to fluctuations in supplier costs, changes in ingredient/commodity markets, packaging expenses, carrier surcharges, or general market conditions). Prior to the effective date of any price increase, we shall furnish advance notification via your selected contact method and/or within your account dashboard, affording sufficient time for cancellation before the next renewal is processed. Your continued subscription following the effective date constitutes acceptance of the revised price; should you disagree, cancellation must be executed before the subsequent billing or ship date. This procedure aligns with the notification and consent principles of ROSCA/ARL and with card network transparency expectations.

(v) Trials and Complimentary/Introductory Offers Converting to Paid Subscriptions. In instances where a trial or introductory offer transitions into a paid subscription, ZNF shall disclose all material terms (the post-trial price, billing frequency, and instructions for cancellation) and provide a renewal notice as required (e.g., in accordance with card-network guidance for the first post-trial charge). By enrolling, you authorize ZNF to charge the payment method on file until such time as you submit a formal cancellation.

(vi) Compliance Statement (ROSCA, State ARLs, and Evolving FTC Regulations). ZNF is committed to compliance with the Restore Online Shoppers' Confidence Act (ROSCA) and applicable state Automatic Renewal Laws (ARLs), such as California Business and Professions Code § 17600 et seq. This commitment includes providing clear material terms, obtaining express informed consent, and establishing simple, timely cancellation mechanisms. Portions of the Federal Trade Commission’s negative-option rule remain subject to change; to the extent such requirements become applicable and enforceable, ZNF shall adhere to all final stipulations.

(vii) Payment Method, Authorization Holds, and Transaction Failures. For each renewal transaction, you authorize ZNF to first place an authorization hold on the payment method and subsequently capture the charge upon acceptance and dispatch of the order. Should a payment fail (due to an expired card, insufficient funds, or issuer decline), ZNF may initiate attempts to re-process the payment, request the provision of a new payment method, temporarily suspend or cancel the subscription, or adjust the scheduled ship date. (The time required for refunds or credits to post is dependent upon your issuing institution or card network.)

(viii) Out-of-Stock Items, Discontinuation, and Substitutions. If an item included in your subscription is temporarily out of stock or has been discontinued, ZNF may elect to bypass that item, cancel the renewal specifically for that item, or, with your express consent, substitute a comparable item at the then-current subscription price. ZNF will notify you should a material change impact your order, affording you the opportunity to review or cancel the subscription.

(ix) Contract Formation and Acceptance for Renewals. Each renewal request constitutes your offer to purchase the subscribed item(s) at the then-current subscription price; acceptance is finalized only upon the item's dispatch or through explicit written confirmation. ZNF retains the right to decline or cancel a renewal prior to acceptance, including in cases involving pricing or information errors. Should cancellation occur after a charge has been posted, ZNF shall credit the charged amount; the posting time is dependent upon your issuing institution or card network.

(x) Mispricing Safeguard for Subscriptions. The mispricing rules outlined in Section 13.1(b)(3) apply equally to all subscriptions; ZNF may cancel or correct an obvious misprice on a renewal prior to formal acceptance.

(xi) Authorized Distributor and Warranty Policy.  To preserve product quality and guarantee reliability, ZNF maintains a meticulously managed network of authorized dealers. Product warranties shall be honored exclusively for items procured directly from ZNF or an authorized ZNF dealer and require presentation of valid receipts or proof of purchase. Products acquired from unauthorized dealers—or those where the original product label has been removed or visibly altered—shall void any and all applicable warranties. Customers are strongly advised to verify the authenticity of dealers to ensure both product quality and the validity of their warranty.

13.2 Terms of Payment and Account Responsibilities

(a) Purchasing Terms:

All e-commerce transactions facilitated by ZNF, or its authorized service provider, are subject to the stipulations of this Agreement. ZNF expressly disclaims responsibility for goods or services procured via external websites or pages, including those linked from our Site. Issues concerning a product must be reported for support within a period of thirty (30) days from the date of receipt. The sole and exclusive remedy for product issues, and the maximum liability of ZNF, shall be strictly limited to the amount paid by you for the product.

(b) Acknowledgment of Payment Terms:

You hereby acknowledge that ZNF reserves the right to levy charges for its services and may modify its fee structure at its sole discretion. Should your account or membership be terminated due to a material breach of this Agreement, no refund of prepaid fees or payments shall be issued. By purchasing or utilizing ZNF credits or submitting direct payments, you formally assent to adhere to the applicable payment terms.

(c) Payment Procedures:

Payment is mandatory prior to acceptance or shipment, unless an alternative arrangement has been formally agreed upon in writing by an authorized representative of ZNF. Acceptable payment methods encompass credit card, money order, wire transfer, or other prearranged methods, all of which are subject to requisite credit approval. ZNF reserves the prerogative to invoice certain items within a single order separately. Price quotations shall remain valid for the specified duration, and orders shall become legally binding only upon ZNF’s formal, written acceptance.

(d) Order Acceptance and Limitations:

The mere issuance of an order confirmation shall not constitute acceptance or a binding offer to sell. ZNF reserves the exclusive prerogative to accept or decline any order up to the point of delivery. ZNF may impose quantity limitations and shall provide the requisite notification should such limits be applied to your order. Orders exceeding the value of $500.00 necessitate pre-approval pursuant to our established credit and fraud-prevention policy. ZNF reserves the right to refuse, cancel, or mandate the return of products that fail to satisfy these stipulated conditions (or for any other legitimate reason), consistent with the stipulations set forth in § 16 (Arbitration).

(e) Taxes and Shipping Charges:

The purchaser shall bear sole responsibility for all taxes associated with the sale or use of our products. Taxes and shipping charges shall be itemized separately on the invoice. Absent the presentation of a valid tax-exemption certificate, the purchaser is liable for all applicable sales and other taxes, with the exception of ZNF’s franchise or net-income taxes. Depending upon product availability, items comprising a single order may be shipped in multiple packages.

(f) Password Security and Account Usage:

Subsequent to registration, the user shall select a password. The user is obligated to maintain the confidentiality of this password and is strictly prohibited from utilizing the credentials of another member or disclosing their own. The user must immediately furnish ZNF with notice of any unauthorized use or security breach. The user is solely and exclusively accountable for all activities conducted through their respective account.

(g) Accessibility Commitment:

ZNF is resolutely committed to accessibility and adheres to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA in the design and development of our products and digital services. ZNF conducts both internal and third-party audits employing assistive technologies (e.g., JAWS, NVDA, VoiceOver, TalkBack). Kindly refer to our Accessibility Statement for comprehensive details.

(h) Title and Risk of Loss:

Title to products (and any associated software) shall remain vested in ZNF or the applicable licensor(s). The risk of loss transfers from ZNF to the purchaser upon shipment from our facility. Should ZNF select the carrier, ZNF assumes responsibility for transit loss or damage; conversely, should the purchaser designate the carrier, the responsibility for transit loss or damage shall be exclusively borne by the purchaser.

13.3 Terms and Conditions for Promotions at Z Natural Foods

(a) Promotion Overview:

ZNF may offer various promotions, including, but not limited to, coupons, contests, sweepstakes, sales, auctions, discounts, and special offers (collectively, “Promotions”), which shall be accessible through our Site or affiliated community sites.

(b) Additional Terms for Promotions:

Each individual Promotion shall be governed by its own set of Additional Terms, which are hereby incorporated into this Agreement by reference. Participation in any Promotion signifies the participant's unconditional acceptance of such terms.

(c) Reservation of Rights:

ZNF reserves the unilateral right to modify, cancel, or otherwise amend any Promotion at any time and for any reason without prior notification. Furthermore, ZNF may, at its sole discretion, disqualify any participant or withdraw any offer.

(d) Eligibility:

Participation is restricted to individuals who possess the legal capacity to enter into binding contracts. Employees of ZNF and their immediate family members may be explicitly excluded. The specific eligibility criteria applicable to each Promotion shall be detailed within its respective terms.

(e) Promotion Period:

Each Promotion shall run for the duration specified in its Additional Terms. ZNF retains the right to modify this duration at its discretion.

(f) Participation and Entry:

Entrants must strictly adhere to the instructions set forth in the Promotion details. Incomplete entries, submitted late, or otherwise non-compliant with the requirements may be subject to disqualification.

(g) Prizes and Redemption:

The particulars of the prizes, including their nature, approximate value, and terms of redemption, shall be provided for each Promotion. Prizes are strictly non-transferable and must be accepted in the form awarded. The recipient shall be solely responsible for all applicable taxes and fees.

(h) Winner Selection and Notification:

Winners shall be selected in accordance with the method stipulated in the Promotion’s terms and notified accordingly. Any failure to timely respond, claim the prize, or comply with the requisite conditions may result in the forfeiture of the prize.

(i) General Conditions:

All participants are required to comply with all applicable laws and regulations. ZNF reserves the right to disqualify any participant found to be engaging in fraudulent or unfair practices.

(j) Limitation of Liability (Promotions):

ZNF shall not be held liable for any errors, omissions, interruptions, deletions, defects, delays, or failures in the execution or administration of the Promotions. ZNF reserves the right to cancel or modify Promotions as a result of unforeseen circumstances.

(k) Privacy for Promotions:

Participation constitutes an explicit agreement to the collection and utilization of personal information in accordance with ZNF’s established Privacy Policy and any supplementary Promotion-specific terms.

14. ENTIRE AGREEMENT AND GOVERNING LAW

14.1 Entire Agreement Clause

This Agreement, along with all legal policies and notices referenced herein—including, but not limited to, the Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, and CCPA Opt-out—constitutes the complete and exclusive agreement between you and ZNF concerning your use of the ZNF website and Services. This Agreement supersedes all prior or contemporaneous agreements, communications, or proposals, whether written or oral, pertaining to the Site and Services. A printed rendition of this Agreement, including any electronic notices, shall be admissible in judicial or administrative proceedings to the same extent and under the same conditions as original business documents and records generated and maintained in printed form. The parties mutually covenant that this Agreement and all associated documentation shall be drafted and interpreted exclusively in the English language, and in the event of any discrepancy or conflict, the English version shall govern and control.

14.2 Governing Law

This Agreement, inclusive of all terms contained herein, shall be governed by and construed strictly in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles. By entering into this Agreement, you hereby waive any and all objections to the jurisdiction and exclusive venue of the state and federal courts situated in Florida.

15. MISCELLANEOUS PROVISIONS

15.1 Force Majeure

ZNF shall be excused from liability for any failure to perform or delay in the performance of any obligation under this Agreement that results from events beyond its reasonable control, including, but not limited to, acts of God, labor disputes, governmental regulations, war, terrorism, or any other unforeseen occurrences (collectively, "Force Majeure"). In such circumstances, the performance obligation shall be suspended for the duration of the Force Majeure event.

15.2 User Feedback and Submissions

Any feedback, suggestions, or other information provided by you concerning the Site, products, or Promotions shall become the exclusive property of ZNF. By tendering such information, you hereby grant ZNF a perpetual, worldwide, royalty-free license to utilize, reproduce, modify, distribute, and disclose said information without any concomitant obligation for compensation or attribution.

15.3 Third-Party Content and Links

The Site may incorporate links to external websites or display content originating from third-party sources. ZNF does not govern, endorse, or accept any responsibility for the veracity, dependability, or lawful nature of such third-party content or external websites. Your access to any third-party content is undertaken at your sole risk, and ZNF shall bear no liability for any detriment or loss arising from your engagement with such content.

15.4 Electronic Communications and Consent

By utilizing the Site and Services, you grant your consent to receive electronic communications from ZNF. Such communications, including all notices and supplementary information, shall be deemed to have been properly served if transmitted to the email address you have furnished, and these electronic communications shall possess the identical legal force and effect as written notifications.

15.5 Modifications to Product or Promotional Terms

ZNF retains the prerogative to amend, update, or discontinue any product specifications, pricing, promotions, or associated terms at any time. Any such amendments shall be posted on the Site and shall become effective immediately upon posting. It is incumbent upon you to review the applicable terms periodically.

16. DISPUTE RESOLUTION, BINDING ARBITRATION, WAIVER OF CLASS ACTION RIGHTS, SEVERABILITY, AND LEGAL RIGHTS AGREEMENT

PLEASE READ CAREFULLY. THIS SECTION SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

16.1 Mandatory Initial Dispute Resolution

(a) Initiation of the 90-Day Resolution Period. Prior to the commencement of either arbitration or litigation, the aggrieved Party is required to transmit a formal "Notice of Dispute" to legal@znaturalfoods.com and, in the event the claimant is a consumer, additionally via certified U.S. Mail to:

Z Natural Foods, LLC

Attn: Legal Department

5407 N Haverhill Rd Unit 336

West Palm Beach, FL 33407

The aforementioned Notice must bear the claimant's personal signature and, under the solemn declaration of penalty of perjury, contain the following mandatory elements:

1. The designation "Notice of Dispute" clearly stated in the subject line;

2. The full legal name, telephone number, electronic mail address, and physical residential address of the claimant;

3. The precise date upon which the claim first arose;

4. A comprehensive and detailed statement of the factual basis and legal theories supporting the claim, accompanied by all relevant supporting documentation;

5. A clear articulation of the specific relief sought and the corresponding monetary calculation thereof; and

6. Substantiating evidence of the claimant's purchase history or established account relationship with Z Natural Foods.

(b) Mandatory Individualized Conference. Within a period of thirty (30) days following the receipt of a valid Notice, the Parties (including their respective legal counsel, if retained) shall participate in a compulsory, live conference conducted via video communication or in person. Each singular Notice must exclusively pertain to a single Account or Transaction, and such conferences shall be conducted strictly on an individual basis, unless all Parties provide mutual, written stipulation to the contrary.

(c) Obligation of Good-Faith Engagement and Tolling of Limitations. Applicable statutes of limitation shall be formally tolled for the entire duration of this ninety (90)-day Period. Any court of competent jurisdiction retains the inherent authority to issue an order compelling full compliance with the terms of this provision or to issue a stay of any pending proceedings until its complete fulfillment.

(d) Protocol for Mass-Demand Claims. Should Z Natural Foods receive seventy-five (75) or more Notices which are deemed substantially similar, and which are represented by the same law firm or coordinated legal counsel, within any sixty (60)-day calendar timeframe, Z Natural Foods reserves the sole and exclusive discretion to: (i) mandate that claimants proceed in sequential, consolidated batches of ten (10) designated bellwether cases, or (ii) elect to unilaterally opt out of the arbitration requirement for the entirety of all such claims and proceed to litigate them in the courts expressly specified in Section 17 (Venue). The appointed arbitrator shall possess the conclusive authority to resolve any dispute concerning the substantial similarity of the claims or the satisfaction of this stipulated numerical threshold. Filing fees for demands submitted in direct violation of this subsection shall be the exclusive fiscal responsibility of the Party submitting the filing.

(e) Confidentiality of Settlement Communications. All statements, disclosures, and communications made during the Resolution Period shall constitute privileged and confidential settlement discussions and shall be inadmissible as an evidentiary matter pursuant to the strictures of Rule 408 of the Federal Rules of Evidence and Section 90.408 of the Florida Statutes.

16.2 Acknowledgment of Interstate Commerce and Governing Law

The Parties hereby formally acknowledge and stipulate that the provisions set forth herein constitute an integral and material component of a transaction that substantially affects interstate commerce. Consequently, any arbitration conducted pursuant to these Terms of Use (TOU) shall be exclusively governed by the Federal Arbitration Act (9 U.S.C., Sections 1-16). Furthermore, this arbitration agreement shall be governed by and construed in strict accordance with the Florida Revised Arbitration Code, Chapter 682, Florida Statutes, to the extent that its application is not preempted by paramount federal law. Both you and Z Natural Foods mutually agree and covenant that any dispute, claim, or controversy arising subsequent to the effective date of these Terms—including those originating from the TOU or your utilization of the Services (hereinafter collectively referred to as a "Dispute")—shall be conclusively, finally, and definitively resolved solely through the mechanism of binding arbitration, with the express exception of those instances explicitly enumerated in Section 16.21 below.

16.3 Initiation of Binding Arbitration

Should a Dispute remain unresolved following the conclusion of the Initial Dispute Resolution Period and any subsequent supplementary discussion or negotiation, either party retains the unequivocal right to initiate binding arbitration proceedings formally. Such arbitration shall be conducted strictly in accordance with the Comprehensive Arbitration Rules and Procedures of JAMS, including any applicable Expedited Procedures, unless the specific circumstances necessitate a Mass Arbitration to be administered before National Arbitration and Mediation (NAM), as that term is defined within this Agreement. Should JAMS be unable, for any reason, to administer the arbitration, either party may submit the Dispute to an alternate recognized national arbitration entity that administers disputes in a manner substantially analogous to the Expedited Procedures under the JAMS Comprehensive Arbitration Rules. Acceptable alternatives may include, but shall not be limited to, the American Arbitration Association (AAA), FORUM, or any other professional platform mutually approved by both you and Z Natural Foods. In the event of any irreconcilable conflict between the rules of the selected arbitration administrator and the provisions of this Arbitration Agreement, the provisions of this Agreement shall govern and control. Any selected arbitrators must be duly licensed legal professionals in the state where the arbitration is physically conducted and must possess comprehensive and demonstrable expertise in the substantive law applicable to the particular Dispute.

16.4 Finality and Confidentiality of Arbitral Award

The determination rendered by the arbitrator(s) shall be considered final and legally binding upon both parties, and may be formally entered as a judgment in any court of competent jurisdiction. Both parties hereby covenant to maintain absolute confidentiality regarding all aspects of the arbitration proceedings and the resulting award. This obligation encompasses the very existence of the arbitration, all deliberations, and the subsequent award, save and except where such disclosure is mandated by law or is requisite for the implementation or enforcement of the arbitral award.

16.5 Stipulations Regarding Arbitration Rights and Obligations

The parties, hereinafter designated as the "Customer" (encompassing, but not limited to, Resellers, Wholesalers, Consumers, and/or Website Visitors) and "Z Natural Foods" (including its assignees, agents, employees, consultants, independent contractors, officers, parent companies, sister companies, directors, shareholders, subsidiaries, members, affiliates, predecessors, successors, suppliers, and licensors, collectively referred to as "Service Providers"), hereby mutually acknowledge and agree that any and all Disputes whatsoever, irrespective of the underlying legal theory (be it grounded in contract, tort, statutory enactment, common law, or equity), shall be definitively and exclusively resolved through mandatory and binding arbitration, in strict adherence to the protocols delineated herein. Either party reserves the right to formally commence the binding arbitration process immediately upon the satisfactory conclusion of the requisite preliminary requirements.

16.6 Initiation of Arbitration Proceedings

Upon the conclusion of the Initial Dispute Resolution Period, any party electing to initiate arbitration shall formally submit a written demand for arbitration to the opposing party and to the designated arbitration provider. Any demand for arbitration directed against ZNF must be addressed to Z Natural Foods, LLC., care of General Counsel, at the specified address. By submitting a demand for arbitration, the initiating party and their legal counsel formally attest, following a reasonable and diligent inquiry, that:

(i) The arbitration is being commenced in good faith and not for the purpose of harassment or undue delay;

(ii) The claims presented are supported by existing law or a well-founded, non-frivolous argument for the establishment or modification of existing legal principles;

(iii) The factual assertions contained therein are, or shall be upon reasonable investigation, substantiated by credible evidence; and

(iv) All prerequisite conditions—including, but not limited to, the Initial Dispute Resolution Period—have been fully and satisfactorily complied with.

Both parties hereby agree to fully participate in all requisite procedures and execute all necessary documentation to effectuate the arbitration proceedings. The duly appointed arbitrator shall possess the express authority to issue definitive rulings on all dispositive motions, including, but not limited to, motions for judgment on the pleadings, summary judgment, or partial summary judgment.

16.7 Temporal Parameters and Confidentiality of Arbitration Proceedings

All participants in the arbitration process, including the Arbitration Administrator, the arbitrators, and the disputing parties, shall exert diligent efforts to conclude the proceedings within one hundred eighty (180) days from the formal initiation of the claim, wherever such a timeline is demonstrably feasible. The absolute confidentiality of all aspects of the arbitration proceedings is of paramount importance and must be rigorously maintained by all participants, with exceptions permitted solely for disclosures mandated by operation of law or those strictly necessary for standard business operations. This commitment to confidentiality is intended to safeguard the integrity and privacy of the arbitral process. Both parties hereby acknowledge that the transaction is connected to interstate commerce and agree that this Arbitration Agreement is governed by the Federal Arbitration Act (Title 9 of the U.S. Code). Should federal law be deemed inapplicable, unenforceable, or void, the laws of the State of Florida shall then govern.

16.8 Designation of Venue and Arbitration Procedure

For individuals residing in the United States, arbitration hearings shall be conducted in the county of the resident's domicile or at an alternative location upon the mutual assent of the parties. Non-U.S. residents shall participate in arbitration proceedings in Palm Beach County, Florida, or at an alternative mutually agreeable venue. Should the sum in controversy not exceed $25,000, the arbitration process may primarily rely upon the submission of documents, unless the arbitrator, in the exercise of their discretion, mandates an in-person hearing. Both the User and Z Natural Foods retain the right to participate remotely in any in-person hearings, unless the arbitrator expressly stipulates otherwise. All arbitration proceedings shall be conducted exclusively in the English language.

Notwithstanding the preceding provisions, both parties hereby consent to the exclusive jurisdiction and venue of the state or federal courts situated in Palm Beach County, Florida, for the adjudication of any disputes that are not subject to arbitration, with the exception of those disputes qualifying for small claims court proceedings, which may be initiated in the county of the User's residence. Both parties explicitly waive any objections pertaining to jurisdiction, venue, or forum non conveniens concerning such disputes.

Arbitration shall be conducted before a single neutral arbitrator, focused solely on the dispute between the User and Z Natural Foods. The proceedings shall occur in the English language in Palm Beach County, Florida, whether in person, telephonically, or via video conference, as mutually determined or as deemed requisite by the arbitrator. The process shall prioritize the efficient and timely exchange of pertinent documents and substantive arguments.

16.9 Small Claims Court Alternative

Both parties retain the option to seek resolution of disputes or claims within the jurisdictional limits of the small claims court. Should arbitration commence prior to the formal selection of an arbitrator, either party may elect to resolve the dispute in small claims court by providing written notification to the opposing party and the arbitration provider. Subsequent to such notification, the arbitration provider may terminate the arbitration proceedings, and neither party shall be liable for filing fees. Any contention regarding the appropriateness of small claims jurisdiction shall be determined by a small claims court or another court of competent jurisdiction, not by the arbitrator.

16.10 Authority and Resolution of Arbitrator

The arbitrator is mandated to issue a written, final, and binding determination regarding the dispute. Upon request, the arbitrator shall furnish a comprehensive statement detailing the rationale underpinning the determination. The arbitrator is obligated to adhere to applicable law when rendering their decision, and the resulting award may be converted into a judgment in any court possessing appropriate jurisdiction. Both parties hereby agree to comply with and enforce the arbitrator's determination as the definitive and conclusive resolution of the dispute.

16.11 Arbitrator’s Authority and Scope Determination

The arbitrator shall possess the exclusive authority to adjudicate any dispute concerning the interpretation, applicability, enforceability, or formation of this arbitration agreement, including, without limitation, any assertion that the entirety or a portion of this agreement is void or voidable. This delegation of authority is intended to be as comprehensive and inclusive as permissible under governing law.

16.12 Cost and Fee Allocation

The allocation of attorneys’ fees, costs, and arbitration expenses arising from disputes under this Agreement shall be governed by applicable law and the relevant arbitration rules. The Arbitration Administrator shall enumerate all fees and expenditures incurred during the arbitration proceedings, in strict compliance with statutory limitations. Typically, each party shall be responsible for its own attorneys’, experts’, and witness fees, irrespective of the arbitration award, unless otherwise statutorily prescribed. Nevertheless, should the claims, defenses, or procedural conduct of a party be adjudged to be unsubstantiated, vexatious, harassing, or frivolous, the opposing party may petition the arbitrator to exercise discretion in awarding attorneys’ fees and associated costs, in accordance with the applicable rules.

16.13 Configuration of Mass Arbitration with NAM

Notwithstanding any prior agreements specifying JAMS for arbitration, and subject to the exceptions delineated in Section 16.21 below, should twenty-five (25) or more arbitration demands concerning similar subject matter or sharing common legal or factual issues be submitted by the same or coordinated legal counsel, such collective proceedings shall be designated a "Mass Arbitration." In such an event, the Mass Arbitration shall not be governed by the JAMS Rules nor administered by JAMS. Instead, it shall be conducted by National Arbitration and Mediation (NAM) pursuant to its rules, excluding any provisions that facilitate class-wide arbitration ("NAM Rules"). Both parties hereby agree to adhere to the Mass Filing Supplemental Dispute Resolution Rules and Procedures established by NAM. Prior to the commencement of any Mass Arbitration with NAM, the parties shall jointly provide formal notice to NAM of their intention to proceed under these protocols. Each individual claim within the Mass Arbitration must be submitted in strict conformance with NAM’s established forms and directives. Should either party fail to comply with these specified protocols, the opposing party retains the prerogative to petition NAM for appropriate enforcement orders. All arbitration proceedings and associated fees in a Mass Arbitration shall be held in abeyance pending the resolution of such enforcement measures. If these Mass Arbitration procedures are subsequently adjudicated as invalid, or if NAM declines to administer the Mass Arbitration, the disputes comprising the Mass Arbitration shall then be managed by the American Arbitration Association (AAA) in accordance with the terms of this Agreement.

16.14 Management and Efficiency in Mass Arbitration

Both parties commit to full cooperation throughout the Mass Arbitration proceedings to ensure an efficient and cost-effective resolution. This cooperative effort encompasses:

1. The designation of a Procedural Arbitrator to manage and expedite the process, including rendering decisions on proposals aimed at streamlining the arbitration when mutual consensus is absent; and

2. The implementation of an accelerated schedule for the arbitration proceedings.

16.15 Class and Collective Action Exclusion

To the maximum extent permissible by governing law, You and Z Natural Foods (ZNF) mutually agree to the exclusive resolution of all disputes on an individual basis. You expressly waive any right to participate in any class action, collective action, or class arbitration. Neither party shall be permitted to consolidate multiple individual claims into a singular arbitration proceeding or initiate any form of collective or representative action, unless both parties grant explicit written consent. Should you institute any class or representative action against ZNF, you shall be obligated to remit to ZNF five hundred dollars ($500) per diem until such action is withdrawn, in addition to assuming responsibility for all associated costs and legal fees incurred by ZNF.

16.16 Jury Trial Waiver

The acceptance of these Terms of Use (TOU) constitutes an express waiver of the right to a jury trial in any judicial proceeding and an agreement to abstain from participation in any class actions. This Agreement shall be construed and governed in accordance with the Federal Arbitration Act. Notwithstanding this waiver, both parties retain the right to seek resolution in small claims court for disputes falling within that court’s established jurisdiction. Should either party fail to comply with the binding arbitration provisions following a legitimate request, the non-complying party shall be held responsible for all costs and expenses incurred by the other party in enforcing this arbitration clause.

16.17 Prescriptive Period for Commencement of Actions

Notwithstanding any other applicable statute or law, the parties mutually covenant that any claim or cause of action arising from or related to your utilization of the Services or these Terms must be initiated within one (1) year from the date such claim or cause of action accrued. Failure to commence legal action within this stipulated period shall constitute a permanent waiver and forfeiture of such claim or cause of action. This one-year limitation shall apply with equal force to any arbitration proceedings commenced pursuant to this Agreement. The obligations set forth within this Arbitration Agreement shall remain binding upon both parties subsequent to the termination, modification, or expiration of their contractual relationship.

16.18 Arbitration Procedure and Enforceability

Should any provision within this Dispute Resolution and Arbitration Section be determined as unenforceable or invalid by a court or arbitrator of competent jurisdiction, that specific provision shall be severed, and the remainder of the terms shall maintain full force and effect. Both parties explicitly waive any right to consolidate individual proceedings, to participate in any class action, collective action, or to serve as a private attorney general in arbitration. Nevertheless, if the prohibition against class or collective actions is determined to be unenforceable for a specific claim following the exhaustion of all appeals (or upon the decision achieving finality), that particular claim shall be stayed and referred to a court of competent jurisdiction, while all residual claims shall proceed through arbitration.

16.19 Right to Opt-Out of Arbitration and Class-Action Waiver

To exercise the right not to be bound by Sections 16–17, a formal opt-out notice must be transmitted within a period of thirty (30) days from the later of (a) the initial utilization of the Services subsequent to the Effective Date of these Terms or (b) any material modification to the existing arbitration provisions.

Procedure for Submission of Opt-Out Notice. The required notice must be dispatched via electronic mail to legal@znaturalfoods.com AND simultaneously transmitted by certified U.S. Mail to the address precisely stipulated in Section 16.1. The subject line of the electronic mail communication must strictly state: "ARBITRATION OPT-OUT." The body of the notice must incorporate the following five essential elements: (i) the sender's complete legal name, (ii) the sender's current mailing address, (iii) the email address intrinsically associated with the sender's account or order, (iv) the sender's current telephone number, and (v) an unequivocal and express declaration indicating the sender's election to opt out of the agreement to arbitrate.

Consequence of Timely Compliance with Opt-Out Procedure. In the event of strict adherence to the specified timeframe, neither Party shall possess the authority to compel the other Party to engage in binding arbitration; notwithstanding, both Parties hereby grant mutual and exclusive consent to the jurisdiction of the state and federal courts situated within Palm Beach County, Florida, for the judicial resolution and adjudication of any dispute that would have otherwise fallen under the purview of arbitration.

Mass-Arbitration Provision and Retention of Right. Notwithstanding an individual consumer's unilateral election to opt out of arbitration, Z Natural Foods expressly retains the unilateral and discretionary right to withdraw from arbitration proceedings and compel judicial resolution of related disputes if seventy-five (75) or more distinct demands predicated upon the same or a substantially similar legal theory are formally filed against the Company within a rolling ninety-day interval. The exercise of this particular election shall not, under any circumstances, affect arbitration proceedings that have been previously concluded.

Non-Retroactivity of Opt-Out Election. The formal exercise of the right to opt out applies strictly and exclusively to future disputes and claims; any arbitration demand formally filed or substantially prepared prior to the effective date of the opt-out notice shall remain fully subject to and governed by the extant arbitration agreement.

Non-Retaliation Clause. The exercise of this stipulated right to opt out shall not, under any circumstances, adversely affect or prejudice the individual's continued ability to utilize the Services provided duly.

16.20 Scope and Enforceability of Arbitration Agreement

This Comprehensive Arbitration Agreement is constructed to encompass all disputes, controversies, and claims arising between the parties, irrespective of whether the legal basis is grounded in contract law, tort law, or any other established legal theory or principle. This broad scope includes, but is not strictly limited to, disputes concerning the breach of express or implied warranties, unfulfilled contractual obligations, claims of fraudulent inducement, issues regarding incomplete mutual agreements, allegations of deceptive practices, claims of misrepresentations, failures in communication, and alleged violations of applicable statutes, legal precedents, or principles of fairness and equity, as well as matters of intellectual property infringement or misappropriation—specifically and comprehensively encompassing, but not limited to, patent infringements, copyright violations, trademark infringements, and the misappropriation of trade secrets. This Agreement shall remain perpetually binding for all matters stemming from or substantially related to the use of the Site, the Services, and the Service Providers, continuing in full force and effect even subsequent to the formal termination or final settlement of accounts between the parties.

16.21 Non-Waiver Clause

The failure or delay of Z Natural Foods to exercise any right or remedy provided herein shall not constitute a waiver thereof, nor shall any single or partial exercise of any such right or remedy preclude any other or further exercise of that or any other right or remedy.

16.22 Limited Discovery Clause

The parties stipulate that any discovery undertaken in connection with arbitration shall be strictly confined to that which is reasonably requisite for the resolution of the dispute and shall be executed in compliance with the regulations of the designated arbitration administrator, thereby precluding any unwarranted imposition or expenditure.

16.23 Interim Relief Clarification

Notwithstanding any provision in this Agreement to the contrary, either party retains the right to seek temporary, preliminary, or injunctive relief from a court of competent jurisdiction to maintain the status quo or safeguard its rights pending the conclusion of arbitration proceedings.

16.24 Survival of Arbitration Provisions

The stipulations delineated within this Arbitration Agreement shall persist subsequent to any cessation, modification, or expiry of your utilization of the Services or this Agreement, and shall maintain enforceability indefinitely concerning any claims originating prior to such termination.

17. PRODUCT DIVERSION, CONTROLLED RESALE, LICENSE & CONTENT USE

17.1 Compliance and Personal-Use Representation

You agree to comply with all applicable federal, state, and local laws. By purchasing products from Z Natural Foods (“ZNF”), you hereby represent and warrant that all such purchases are exclusively for personal, non-commercial use and are not intended for resale or redistribution, unless you operate as an expressly authorized retail partner pursuant to a written authorization granted by ZNF.

17.2 Authorized Resale Restrictions

Resale of ZNF products is strictly limited to retail partners formally designated and authorized by ZNF. No individual or entity may acquire products from ZNF or an authorized partner with the intent to resell them without ZNF's express written consent. Without such written consent from ZNF, sales on third-party marketplaces (including, but not limited to, Amazon, eBay, Walmart, or similar platforms) are strictly prohibited. Authorized partners shall not sell to any party known or reasonably suspected of engaging in unauthorized resale. Upon independently learning—or being notified by ZNF—of sales directed toward an unauthorized reseller, the authorized partner must immediately cease such transactions. (Refer to § 17.18 for available remedies and § 16 for provisions governing arbitration.)

Note on trademark/“first sale”: Unauthorized resales that fail to satisfy ZNF’s stipulated quality-control standards or that present material differences (e.g., altered identifying codes, expired or improperly handled goods) may fall outside the protections afforded by the first-sale doctrine and may be subject to enforcement action.

17.3 Product Handling and Storage (Authorized Partners)

Authorized partners are required to adhere to ZNF’s specifications (including Material Safety Data Sheets and other written directives), maintain secure, climate-controlled storage facilities, and fully cooperate with product recalls or safety notices. Partners must maintain operational customer service capabilities (via telephone and email) and utilize current images and descriptions to ensure accurate representation of ZNF products. Unauthorized retailers are prohibited from using ZNF copyrights, trademarks, or other intellectual property.

17.4 Packaging and Branding Compliance

Authorized partners are strictly required to sell ZNF products solely in their original, unaltered packaging. This prohibition extends to, but is not limited to, relabeling, repackaging, or any form of alteration to the packaging or accompanying literature. Tampering with or removal of serial numbers, UPCs, batch/lot codes, SKUs, or other identifying marks is expressly forbidden. The utilization of ZNF trademarks, logos, icons, names, taglines, and slogans is permissible only to the extent explicitly authorized by ZNF and must cease immediately upon request. Partners shall not bundle or represent ZNF products with non-ZNF products in a manner that could be construed as implying ZNF endorsement. ZNF reserves the right to grant limited written exceptions for demonstrably valid business purposes.

17.5 Quality Inspection and Reporting

Upon receipt, authorized partners must diligently inspect all products for any evidence of damage, defect, tampering, expiration, or non-conformity. Non-conforming products must not be offered for sale; instead, issues must be promptly reported to ZNF.

17.6 Unauthorized Resale; Warranty Voidance

ZNF unequivocally prohibits unauthorized resale and does not support it. ZNF cannot assure the quality or integrity of products procured and sold through unauthorized channels. ZNF disclaims any and all warranties or satisfaction guarantees for products acquired from unauthorized sellers and reserves the right to cancel orders, restrict future purchases, or enforce strict quantity limits (including controls applied across multiple accounts) where diversion for unauthorized resale is suspected.

17.7 Headings

The headings incorporated herein are for organizational convenience only and shall have no bearing on the interpretation or scope of the provisions contained within this document.

17.8 License and Access (Limited License; Anti-Scraping/AI)

(a) Ownership & Scope:

All content, data, and materials accessible via the Site and Services—including, without limitation, text, product listings, pricing, graphics, designs, user interfaces, photographs, trademarks, logos, audio, video, music, artwork, source/object code, databases, compilations, page layout and “look and feel,” and derivative works (collectively, “Content”)—are the exclusive property of, or licensed to, ZNF and are protected by applicable U.S. and international intellectual property, unfair competition, and database rights laws. All rights not explicitly granted herein are reserved by ZNF.

(b) Limited License:

Subject to the strict compliance with the terms and conditions set forth in this TOU (and the timely payment of any applicable fees), ZNF hereby grants the user a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and utilize the Site, Services, and Content for personal, non-commercial purposes only. No rights shall be conferred by implication, estoppel, or otherwise.

(c) Prohibited Uses (Illustrative):

The user is strictly prohibited from, and shall not permit, enable, or assist any other person, entity, or Automated Agent (including, but not limited to, a robot, spider, crawler, scraper, AI/ML system, or similar tool) to perform any of the following actions without obtaining ZNF’s express written consent, executed by an authorized officer:

PROHIBITED ACTIVITIES

1. Resale and Commercial Exploitation: Users are prohibited from reselling, licensing, renting, leasing, publishing, syndicating, or otherwise commercially exploiting the Site, Services, or Content. This prohibition extends to the creation of derivative works and the utilization of account data for the benefit of any third party.

2. Data Harvesting and Collection: It is prohibited to collect, copy, aggregate, cache, mirror, or otherwise utilize product listings, descriptions, images, reviews, specifications, or prices (including through text and data mining), or to construct or augment databases, catalogs, or price-comparison feeds.

3. Automated Access and Data Extraction: The use of data-mining, robots, crawlers, scrapers, or similar extraction tools is strictly forbidden. Users shall not circumvent or interfere with robots.txt protocols, crawl-delay settings, rate limits, authentication mechanisms, token gating, geo-fencing, or CAPTCHA, nor shall they otherwise access the Services beyond reasonable, human-scale usage. (Refer to Section 21; the Bot & Crawler Policy; and the Information & Security Policy for further details.) Unauthorized access or circumvention may constitute a violation of the Computer Fraud and Abuse Act (CFAA) and the Florida Computer-Related Crimes Act.

4. AI/ML Training or Improvement: The Content, and any output generated via the Services, shall not be used, directly or indirectly, to train, fine-tune, test, benchmark, or improve any large language model (LLM), multimodal model, machine learning (ML) model, foundation model, embedding, dataset, or any related technology.

5. Copying and Reproduction: Users are prohibited from reproducing, duplicating, copying, downloading (beyond ephemeral personal browser cache), mass-screenshotting, archiving, or "bulk exporting" any portion of the Site, Services, or Content.

6. Framing and Hidden Marks: Users shall not frame or employ framing techniques to enclose any ZNF trademark, logo, page layout, or form. The use of meta-tags or hidden text that utilizes ZNF’s name or marks is also prohibited. (Refer to the Content Policy and the Advertising & Analytics Policy.)

7. Reverse Engineering and Interference: It is prohibited to reverse engineer, decompile, disassemble, translate, adapt, or create derivative works from the Services. Users shall not probe, scan, or test the Services for vulnerabilities; introduce malware; or otherwise interfere with or unduly burden the Services or related networks.

8. Rights Infringement and Misuse: The Services shall not be used to infringe, misappropriate, or violate intellectual property rights, privacy rights, publicity rights, or any other rights, or in violation of Export Controls, Sanctions, or any applicable law.

9. Circumvention: Users are prohibited from bypassing technical or contractual access controls; using proxies, VPNs, or rotated devices to evade limits, bans, or blocks (refer to Section 21.9); or continuing access to the Services after the revocation of their license.

17.8 Grant of License (Cont.)

(d) Reservation of Rights:

No license or ownership interest shall be deemed granted, with the sole exception of § 17.8(b). ZNF and its licensors expressly retain all right, title, and interest in the Site, Services, and Content.

(e) Third-Party Platforms & APIs:

In instances where functionality is offered through third-party marketplaces, application stores, or Application Programming Interfaces (APIs), the User's engagement remains subject to the respective platform's terms; provided, however, that the terms most protective of ZNF shall govern. Applicable API Terms shall control any API access; in the absence of a fully executed API license, automated access is strictly prohibited (§ 17.8(c)(3)).

(f) Attribution & Notices:

The User shall be obligated to retain all proprietary notices on permitted copies or excerpts and shall not remove, alter, or obscure any watermark, label, batch/lot code, serial number, Stock Keeping Unit (SKU), or tracking identifier.

(g) Termination & Effect:

This license shall automatically terminate immediately upon any breach of these Terms of Use (TOU) or any incorporated policy. ZNF reserves the right to suspend, throttle, or revoke access with or without prior notice (refer to § 21). Subsequent to termination, the User must immediately cease all use, destroy any downloaded, cached, or stored Content (excluding purely ephemeral cache), and provide written certification of such destruction upon request. ZNF is entitled to seek all available remedies, including injunctive relief, monetary damages, statutory remedies, and the recovery of attorneys’ fees (refer to §§ 6, 8, 16, 21). Any unauthorized circumvention may constitute a violation of the Digital Millennium Copyright Act (DMCA) § 1201.

(h) Non-Waiver:

ZNF’s decision to refrain from enforcing § 17.8 in any particular instance shall not be construed as a waiver of the right to future enforcement.

17.9 Modification and Suspension of Services

ZNF reserves the unqualified right to modify, suspend, or discontinue any portion of the Services or Content at any time, without prior notice and without incurring any liability to the User. ZNF assumes no obligation or duty to update Content or Services; any updates shall be provided solely at ZNF’s discretion. Any use not explicitly authorized by this TOU is prohibited and may result in legal action.

17.10 User Equipment and Services

The User bears sole responsibility for the procurement and maintenance, at the User's own expense, of all necessary equipment and connectivity (including, but not limited to, telephone and internet access) required to access the Services.

17.11 Copyright and Reproduction Restrictions

No material originating from the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted without the prior written consent of ZNF or that of the applicable copyright owner. ZNF permits the display, copying, distribution, or downloading of materials exclusively for personal, non-commercial utilization, provided that such materials are not modified and all notices are retained. Any violation of this provision shall immediately terminate this permission, and the User must forthwith destroy any downloaded or printed materials. The practice of "Mirroring" on another server necessitates express written consent. Unauthorized usage may violate copyright, trademark, privacy, communications, or computer-access legislation (including the Computer Fraud and Abuse Act (CFAA) or the Florida Computer Crimes Act).

17.12 Reservation of Rights; DMCA

ZNF reserves all rights not explicitly granted herein. ZNF maintains formal procedures for addressing copyright, patent, and trademark infringement notices in accordance with the Digital Millennium Copyright Act. Users should consult the DMCA Compliance Statement for details.

17.13 Responsibility for Third-Party Content

ZNF accepts no responsibility or liability for third-party content posted or uploaded onto the Services. While ZNF may elect to review or monitor such content, ZNF reserves the sole discretion to remove any material deemed abusive, defamatory, obscene, fraudulent, deceptive, or violative of this TOU. (Refer to § 21.)

17.14 Licensing & IP Rights (Platform Controls)

ZNF reserves the sole discretion to control, restrict, or terminate access to its platforms or to delete content, including, but not limited to, content that is: (a) offensive, slanderous, or vulgar; (b) deceptive, misleading, or fraudulent; (c) infringing upon or misappropriating the intellectual property (IP) rights of a third party; or (d) otherwise deemed unacceptable by ZNF. Information or opinions disseminated within discussion forums are not to be construed as professional advice.

17.15 User Content & License Grant

“User Content” comprises all data, information, or materials (including, but not limited to, text, software, music, sound, photographs, graphics, video, and messages) submitted or transmitted by users, whether publicly or privately, excluding genetic or health-related information. By utilizing the Services, you hereby grant ZNF and its affiliates, sublicensees, successors, and assignees an irrevocable, perpetual, worldwide, royalty-free, non-exclusive license to host, reproduce, adapt, modify, translate, publish, perform, store, display, distribute, edit, reformat, and create derivative works from your User Content, without requiring additional remuneration and without transferring your underlying ownership of the content. You formally represent and warrant that you possess all requisite rights to grant this license and assume full responsibility for your User Content. ZNF and its designated representatives reserve the right to remove or modify User Content deemed to violate this Terms of Use (TOU) policy.

Reviews Policy: ZNF respects the submission of truthful and legitimate reviews; however, any review determined to be unlawful or deceptive (e.g., fraudulent, compensated, astroturfing, constituting threats, doxxing, or defamation) may be removed, consistent with the provisions of the Consumer Review Fairness Act and guidance issued by the Federal Trade Commission (FTC).

17.16 Third-Party Websites & Hyperlinks

ZNF assumes no responsibility for third-party websites (“Outside Sites”) linked to or from ZNF Sites/Community Sites and does not verify or endorse those sites or their practices. Should an Outside Site collect personal information, ZNF assumes no responsibility for its handling. Refer to the Privacy Policy for detailed information regarding ZNF’s practices.

17.17 Audit & Record-Keeping (Authorized Partners)

Authorized partners are required to maintain complete and accurate records of ZNF product purchases, inventory, and sales for a minimum of two (2) years, which must be made available for inspection upon reasonable notice. Failure to maintain or provide such records may result in the immediate termination of authorized status and the application of legal remedies.

17.18 Enforcement & Remedies (Non-Exhaustive)

Any breach of this Section shall constitute a material breach. ZNF may pursue all available legal and equitable remedies, including, but not limited to, injunctive relief, termination of authorized-reseller status, recovery of actual damages, statutory damages (where applicable), attorneys’ fees, recovery for unauthorized access or circumvention (e.g., under the CFAA, Florida Computer-Related Crimes Act, DMCA § 1201), and relief for unfair or deceptive acts. Disputes are subject to § 16 (Arbitration); where arbitration is unavailable, § 8 (Governing Law/Venue) shall apply.

17.19 Indemnification for Unauthorized Resale/Violations

Any person or entity found to violate this Section shall be obligated to indemnify, defend, and hold harmless ZNF, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including, without limitation, reasonable attorneys’ fees) arising from such violation, including, but not limited to, unauthorized resale, diversion, data scraping, circumvention, or infringement of intellectual property rights.

18. ENFORCEMENT, MODIFICATION, AND TERMINATION OF TERMS

18.1 Enforcement of Terms and Remedial Measures

You hereby acknowledge that Z Natural Foods (ZNF) retains the absolute right to enforce the stipulations of this Agreement. In the event of any breach by you—which ZNF deems to constitute unlawful business practices causing irreparable harm for which monetary damages alone would be insufficient—ZNF may, at its sole discretion, immediately terminate your access to the Services. Under such circumstances, in addition to seeking monetary damages, ZNF is entitled to pursue injunctive or other equitable relief as deemed necessary. These remedies shall be cumulative and shall be in addition to any other legal or equitable remedies available to ZNF.

18.2 Modification and Discontinuation of Services

ZNF reserves the right, at any time and for any reason whatsoever, to modify, suspend, or discontinue, in whole or in part, the Services without prior notification. Furthermore, ZNF retains the right to suspend or terminate your account and to refuse any current or future use of the Services should you violate these Terms or if a breach is reasonably suspected.

18.3 Authority to Terminate and Refuse Service

ZNF may, at its absolute discretion and without prior notice, terminate or suspend your access to the Site and Services for any reason, with or without stated cause. Such termination shall serve to absolve ZNF of any further liability or obligation to you or any third party. Notwithstanding such termination, provisions of this Agreement that by their nature survive termination—including, without limitation, ownership, warranty disclaimers, indemnification, and limitations of liability—shall continue to remain in full force and effect.

18.4 Circumstances for Termination

ZNF may terminate its legal relationship with you under circumstances including, but not limited to, a material breach of these Terms, failure to comply with applicable laws and regulations, discontinuation of service to your jurisdiction, or when the provision of services is no longer commercially viable. Any suspected fraudulent, abusive, or illegal activity shall serve as grounds for immediate termination of your relationship with ZNF, and such instances may be referred to the appropriate law enforcement authorities. ZNF reserves the right to restrict access for any reason, at its sole discretion.

18.5 Continuation and Termination of Agreement

This Agreement shall become effective upon your initial use of the Site or Services and shall remain in effect until terminated by either party. You may terminate this Agreement at any time by providing notification to ZNF. Similarly, ZNF may terminate this Agreement at any time, without notice, and consequently deny you access to the Services should you fail to comply with any provision of this Agreement.

18.6 Preservation and Disclosure of Information

ZNF reserves the right to preserve and disclose any information pertaining to your use of the Services if such action is deemed necessary to comply with applicable laws or if, in good faith, ZNF believes such preservation or disclosure is reasonably necessary to enforce this Agreement, respond to claims that content violates the rights of third parties, or to protect the rights, property, or safety of ZNF, its users, or the general public. Any such disclosure shall be executed in strict accordance with all applicable legal requirements.

18.7 Legal Action and Recovery of Costs

Should ZNF initiate legal proceedings against you as a consequence of your violation of these Terms, you hereby agree that ZNF shall be entitled to recover all reasonable attorneys’ fees and associated costs incurred, in addition to any other relief awarded by law or equity. Furthermore, you acknowledge that ZNF shall not be held liable to you or any third party for terminating your access to the Services due to any breach or suspected breach of these Terms.

18.8 Registration and Membership

Use of Z Natural Foods (ZNF) services and registration for membership (“Membership”) is permitted solely where legally valid. By registering, you affirm that you are at least eighteen (18) years of age, an emancipated minor, or that you have secured the express consent of a parent or legal guardian. You further represent and warrant that you possess the full legal capacity to enter into and comply with the terms, conditions, obligations, representations, and warranties set forth in these Terms of Use (TOU). In connection with your use of ZNF services, you represent and warrant that:

(a) All registration information provided by you is truthful, accurate, and current;

(b) You shall maintain the accuracy of such information;

(c) You shall create only one account, and

(d) Your use of ZNF services does not contravene any applicable law or regulation. A parent or legal guardian must accompany visitors under the age of eighteen (18) at all times.

18.9 ZNF's Rights to Investigate and Terminate

ZNF and its parent companies reserve the right to investigate and verify the eligibility and accuracy of all Membership information. Should it be determined that you do not satisfy the eligibility requirements, ZNF may, at its sole discretion, terminate your membership and access to the Services without prior notice. ZNF also reserves the right to cancel any outstanding orders or restrict access to services upon the occurrence of such termination.

18.10 Corporate Use

Should you access or utilize ZNF services on behalf of a corporation, organization, or other legal entity, you hereby represent and warrant that you possess the requisite authority to bind said entity to these Terms of Use (TOU). In such instances, the term "You" shall be construed as referring to that specific entity.

18.11 Compliance with Terms

You covenant to adhere to all terms, conditions, and notices contained within this Agreement and warrant that you shall not employ ZNF services for any unlawful or prohibited purpose. The use of ZNF services in any manner that could potentially damage, disable, overburden, or impair the Site or impede any other party's proper use and enjoyment thereof is strictly prohibited.

18.12 Registration Requirements

Registration with ZNF requires providing accurate and up-to-date information, including a valid email address, a secure password, and any other required details. Your account is designated as personal and non-transferable, and you bear sole responsibility for all activities transacted under your account. Individuals between the ages of thirteen (13) and seventeen (17) must furnish the explicit consent and login details of their parent or legal guardian. You are required to maintain the strict confidentiality of your login credentials and to promptly notify ZNF of any suspected unauthorized use or security breach.

18.13 Unique Username and Password

Certain functionalities of the Site require the establishment of a unique username and password. You are accountable for preserving the confidentiality of these credentials and for all activities conducted under your account. Immediate notification to ZNF is mandatory upon your becoming aware of any unauthorized use or security breach.

18.14 Display Name and Profile

Upon successful registration with ZNF, you may elect a display name (or utilize your first name) to accompany your profile picture. Display names are not exclusive, and you retain the right to modify your display name at any time. ZNF reserves the authority to alter or delete display names at its exclusive discretion.

18.15 Privacy Policy

Your utilization of ZNF services constitutes an affirmative acknowledgment that you have duly reviewed, comprehensively understood, and unequivocally consented to our Privacy Policy. This policy formally outlines the procedures governing the collection, use, disclosure, and retention of your personal information. The Privacy Policy is hereby incorporated by reference and shall be deemed an integral and indispensable component of this Agreement.

18.16 Assignment

ZNF retains the right to assign, transfer, or delegate this Agreement, whether in whole or in part, to any successor entity, affiliate, or third party without prior notice to or consent from you. You are expressly prohibited from assigning or transferring any rights or obligations arising under this Agreement without the prior written consent of ZNF, and any purported attempt to do so shall be deemed null and void ab initio. This Agreement shall operate for the benefit of and be binding upon the successors and permitted assigns of ZNF.

18.17 Notice of Modifications

ZNF reserves the prerogative to amend or modify these Terms at any time. Any such modifications shall be conspicuously posted on the Site and shall become effective immediately upon their posting. Your continued use of the Services subsequent to the posting of such modifications shall constitute your acceptance of the updated Terms. It remains your sole responsibility to review the Terms for any alterations periodically.

19. RETURN POLICY, MISCELLANEOUS TERMS, CALIFORNIA PROPOSITION 65 COMPLIANCE, AND RSS FEEDS & PODCASTS TERMS

19.1 Return Policy and Guidelines at Z Natural Foods

(a) Commitment to Customer Satisfaction and Return Eligibility:

Z Natural Foods maintains a steadfast commitment to ensuring customer satisfaction and shall endeavor to resolve any concerns pertaining to your order in a timely and equitable manner. Returns and refunds are governed strictly by the specific policies delineated hereinafter and are accepted exclusively at the sole discretion of Z Natural Foods, following an assessment conducted on an individual, case-by-case basis. All determinations regarding returns are conclusive and are not subject to appeal or dispute.

(b) Product Quality Assurance:

Our products are warranted to be fresh and pure, provided they are stored in strict accordance with our prescribed guidelines. Nevertheless, natural variations between production batches may be encountered. Requests for returns or refunds predicated solely upon individual taste or preference are generally not accommodated.

(c) Return Process and Conditions:

Returns may be considered within a period of thirty (30) days from the original purchase date. To formally initiate a return, the purchaser must first contact Z Natural Foods to secure a Return Merchandise Authorization (RMA) number. Products deemed eligible for return must remain unopened, unused, and in a resalable condition. As a general stipulation, opened food products do not qualify for a return. Please be advised that the costs associated with return shipping and handling for packages that are deemed undeliverable or are refused may be assessed to the purchaser, unless a confirmed error or damage directly attributable to Z Natural Foods is demonstrably proven.

(d) Restocking Fee and Refunds:

Upon receipt of returned items, Z Natural Foods shall conduct a thorough inspection of the product. At its sole discretion, a minimum restocking fee of twenty percent (20%) may be applied. Credit or refund will be processed exclusively subsequent to a satisfactory inspection. Z Natural Foods shall not be held responsible for return shipping costs unless a product error or damage is explicitly confirmed.

(e) Shipping Damages and Errors:

In the event of damage during shipping or errors in the products shipped, Z Natural Foods may, at its sole discretion, reship or refund the order and may require the return of the original shipment.

(f) Purchases from Other Retailers:

This Return Policy applies exclusively to purchases transacted directly from Z Natural Foods. For products purchased from other retailers or sales channels, please direct all return or redress requests to the respective seller.

(g) Customer Responsibility:

It is the customer's responsibility to review and fully understand all pertinent product information, including the country of origin and constituent ingredients, before placing an order. Should you require additional details or have inquiries concerning our Returns & Refunds Policy, please contact our customer service department directly.

19.2 Miscellaneous Terms and Conditions

(a) Non-Waiver:

The omission or postponement by Z Natural Foods (ZNF) in exercising or enforcing any right or provision of these Terms of Use shall not be construed as a waiver of such right or provision. Any waiver of any term herein shall only be effective if executed in writing and duly signed by an authorized representative of ZNF.

(b) Modification of Agreement:

ZNF reserves the unilateral right to amend this Agreement at any time, and such modifications shall take effect immediately upon their publication on the Site. The User is responsible for diligently reviewing this Agreement regularly to remain aware of any revisions. By continuing to use the Site or Services after amendments are posted, the User accepts and consents to be bound by the modified Agreement.

(c) Assignment and Delegation:

The User shall not assign or delegate any rights or obligations arising under this Agreement without the prior written approval of ZNF. Any attempted assignment or delegation without ZNF's express consent shall be null and void. Conversely, ZNF retains the discretion to assign or delegate, in whole or in part, its rights and obligations under this Agreement to any third party without prior notification or consent from the User. This prerogative ensures the necessary transferability and management of ZNF's contractual rights and responsibilities for the efficient conduct of its business operations.

19.3 California Proposition 65 Notice, Warnings, and Client Compliance Obligations

(a) Notice and Compliance with California Proposition 65:

The Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65) mandates that businesses furnish warnings to Californian consumers regarding significant exposures to chemicals known to cause cancer, birth defects, or other reproductive harm. As a California resident procuring products from Z Natural Foods, the purchaser acknowledges that appropriate Proposition 65 warnings are dispensed for all products designated for the California market. These warnings do not constitute an admission that the products infringe upon any established safety standards. Z Natural Foods maintains an unwavering commitment to adhering to all pertinent safety standards and regulatory mandates. For comprehensive details, stakeholders are advised to consult the California Office of Environmental Health Hazard Assessment website.

(b) Acknowledgment of California Proposition 65 Warnings:

By executing a purchase of products destined for consumption within the State of California, the purchaser formally acknowledges and accepts the following required warnings:

WARNING: Cancer and Reproductive Harm – For supplementary information, please visit;

or

WARNING: Consuming this product may facilitate exposure to chemicals, including lead, which the State of California formally recognizes as agents causing cancer and birth defects or other reproductive harm.

For supplementary details, please visit. These advisories are provided solely to inform consumers of potential chemical exposures and do not definitively indicate that the product is in violation of any safety standards.

(c) Client Responsibilities Under California Proposition 65:

Should the client use Z Natural Foods products for further manufacturing, repackaging, private labeling, or resale, the client assumes complete responsibility for ensuring strict compliance with all Proposition 65 notice requirements. This mandatory responsibility encompasses the provision of all necessary and legally compliant notices and warnings to end users, retailers, and any downstream customers for products introduced into the California market.

(d) Warning and Labeling Requirements:

It is the sole responsibility of the client to verify that all finished products containing chemicals at actionable levels pursuant to Proposition 65 are appropriately labeled with the requisite warnings. Complete adherence to all applicable laws—including Proposition 65's precise labeling and online warning mandates—is compulsory.

(e) Indemnification for Non-Compliance:

Through the act of purchasing or utilizing Z Natural Foods products, the client contractually agrees to indemnify and hold harmless Z Natural Foods, its subsidiaries, affiliates, directors, officers, agents, employees, and legal representatives from any claims, damages, losses, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees) that may arise from the client's failure to comply with California Proposition 65 notice and warning requirements. This obligation of indemnity shall survive the termination of any purchase or use agreement pertaining to ZNF products or services.

19.4 Terms of Use for RSS Feeds and Podcasts

(a) Access and Usage:

The Site may provide Really Simple Syndication (RSS) Feeds, which deliver textual, audio, video, and photographic content via an Extensible Markup Language (XML) feed. Certain feeds may incorporate podcasts with associated media files available for download and playback on various devices. Access to this content may necessitate specific software and hardware configurations.

(b) Intellectual Property and Usage Rights:

Applicable U.S. federal, state, and international laws, regulations, and treaties protect content supplied within the RSS Feeds. Z Natural Foods or the respective content providers retain all rights to such content. This content is furnished exclusively for personal, non-commercial utilization. You are hereby authorized to download, copy, and transfer RSS Feeds and associated content strictly for personal, non-commercial purposes. Any reproduction, modification, display, performance, publication, distribution, or circulation of this content by any third party is expressly prohibited, unless explicit authorization is granted under the terms of this Agreement.

(c) Disclaimer and Liability:

By accessing and utilizing the RSS Feeds, you acknowledge that Z Natural Foods, its parent companies, and affiliates do not guarantee compatibility with all user equipment. You assume all risks associated with the use of RSS Feeds and any related content, and ZNF, its parent companies, and affiliates shall not be held liable for any adverse outcomes resulting from such use.

(d) Warranty Disclaimer:

Z Natural Foods, its parent companies, and affiliates expressly disclaim all warranties, whether explicit or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No warranty is provided regarding the error-free or uninterrupted nature of RSS Feeds or podcast content, nor that defects shall be corrected, nor that the content satisfies any specific requirements.

(e) Limitation of Liability:

You agree that Z Natural Foods, its parent companies, affiliates, and the Site shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including, without limitation, damages for loss of profits, goodwill, data, or other intangible losses) arising from or related to your utilization or inability to utilize the RSS Feeds or any associated content, even if apprised of the possibility of such damages. You assume full responsibility and risk for your use of the RSS Feeds and associated content solely for personal, non-commercial purposes.

(f) Governing Language:

1. English Controls. The parties expressly agree that this Agreement and all associated terms, notices, policies, and communications shall be composed in the English language. Should this Agreement, or any portion thereof, be translated into an alternative language, the English version shall nonetheless govern and prevail for the purposes of interpretation and enforcement in the event of any inconsistency, discrepancy, or conflict.

2. Translations for Convenience Only. Any non-English translation provided by Z Natural Foods is for the user's convenience only. Such translations neither modify, amend, nor supersede the authoritative English version.

3. Jurisdiction-Specific Requirements. Notwithstanding the foregoing, if the applicable law within a particular jurisdiction mandates that a local-language version govern for consumers (e.g., pursuant to specific language-of-commerce regulations), then the required local-language version shall govern strictly to the extent of such legal mandate; in all other respects, the English version shall remain controlling.

4. Language of Proceedings. All communications concerning this Agreement with Z Natural Foods, including, but not limited to, any arbitration or small-claims proceedings, shall be conducted in English unless otherwise ordered by a tribunal of competent jurisdiction (refer to §16).

5. Construction. Headings and defined terms utilized within the English version shall apply equally to any translations; any ambiguity arising from a translation shall be resolved solely by reference to the original English text. This clause is consistent with standard "English prevails/governing language" provisions employed in cross-border terms of use documentation.

19.5 Finality and Non-Appeal of Return Determinations

All determinations regarding return eligibility, the imposition of restocking fees, and the calculation of refund amounts are final and rest solely within Z Natural Foods' discretion. No further appeal or dispute regarding return determinations shall be permitted subsequent to their issuance.

19.6 Severability and Survival

Should any provision within this Section 19 be deemed invalid or unenforceable, the remaining provisions shall retain their full force and effect. All obligations and rights stipulated herein shall survive the termination or expiration of your use of the Site and Services.

19.7 Inspection Authority and Finality of Determinations

By submitting a return, the customer acknowledges and agrees that ZNF's inspection of the returned product—whether conducted internally or by an authorized third-party inspector—is conclusive and legally binding. Any determination made concerning the condition of the returned product, including, but not limited to, the assessment of restocking fees or the refusal of a refund, shall be final and not subject to appeal.

19.8 Customer Packaging and Return Shipping Obligations

The customer is responsible for returning products in their original, undamaged packaging, in strict adherence to any instructions provided by ZNF. Failure to comply with this requirement may lead to additional deductions from the refund amount, including supplementary shipping or handling charges.

19.9 Force Majeure Extension for Returns

In the event that extraordinary circumstances (including, but not limited to, natural disasters, pandemics, or other force majeure events) impede the customer’s ability to return a product within the standard return period, ZNF reserves the exclusive right to, at its sole discretion, extend the return period or appropriately modify the return process.

20. MOBILE APPLICATION SERVICES TERMS AND GOVERNANCE

20.1 Provision of Services and Applicability

Z Natural Foods may furnish products and services via applications accessible on wireless or mobile devices (e.g., mobile phones). The governance of these Mobile Application Services is subject to any Additional Terms specifically relevant to the particular Mobile Application Service. Unless explicitly stipulated otherwise in such Additional Terms, Z Natural Foods levies no charges for these Mobile Application Services; however, standard messaging, data, and other rates and charges imposed by your wireless carrier may apply. By utilizing these Mobile Application Services, you consent to be bound by all applicable terms and any carrier-imposed fees, for which you shall bear sole responsibility.

20.2 User Assumption of Charges

You acknowledge and agree that you are exclusively responsible for all charges incurred from the utilization of Mobile Application Services on your wireless or mobile devices. This responsibility extends to any charges incurred by any individual who gains access to your device, telephone number, or email address through the Mobile Application or Messaging Services. Z Natural Foods, its parent entities, and affiliates shall not be held accountable for any such charges.

20.3 Device Compatibility and Carrier Restrictions

It is your exclusive obligation to ensure that your mobile device is fully compatible with the Mobile Application Services, including maintaining all requisite software and firmware updates. Not all Mobile Application Services may demonstrate compatibility with every wireless carrier or device. Certain carriers may institute restrictions or may not offer support for particular Mobile Application Services. You are advised to verify with your wireless carrier regarding availability and any restrictions that may impact your usage.

20.4 Notification of Changes to Wireless Numbers

Should you change or deactivate your wireless telephone number, you must promptly update your account information for Mobile Application Services to avert the inadvertent transmission of messages to a new user of your former number. Z Natural Foods, its parent entities, and affiliates shall not be held responsible for messages delivered to an individual who subsequently acquires your previous wireless number.

20.5 Right to Alter or Discontinue Services

Z Natural Foods reserves the unilateral right to modify, suspend, or discontinue, whether on a temporary or permanent basis, any Mobile Application Service at any time without prior notification. Neither Z Natural Foods, its parent entities, nor any of its affiliates shall be liable for any loss or damage resulting from such modifications or discontinuations. Your continued utilization of Mobile Application Services constitutes your acceptance of any alterations implemented.

20.6 Further Information

For a comprehensive understanding of the terms and conditions governing the use of Mobile Application Services, kindly refer to the Mobile Terms of Service available on the Z Natural Foods website or directly through the Mobile Application Service. These Mobile Terms of Service furnish detailed information regarding authorized uses, limitations, and user obligations.

20.7 Official Notice and Communication

Z Natural Foods may convey notices to you under this Agreement via electronic mail, general announcements on the Service, or by written correspondence delivered via first-class U.S. mail to the address recorded in your Z Natural Foods account. You may provide formal notice to Z Natural Foods at any time by forwarding a letter via certified first-class postage prepaid U.S. mail or overnight courier to the following address:

Z Natural Foods

5407 N Haverhill Rd Unit 336

West Palm Beach, FL 33407

20.8 Supplemental Indemnification for Mobile Services

You agree to indemnify and hold harmless Z Natural Foods, its parent entities, affiliates, officers, directors, and employees from any claims, damages, or losses arising from or pertaining to disputes with your wireless carrier concerning charges, compatibility, or restrictions associated with the Mobile Application Services.

20.9 Prohibited Conduct and Unlawful Utilization

You agree not to engage in any conduct that attempts to circumvent, disable, or impair the proper functioning or security of the Mobile Application Services. This encompasses, but is not limited to, reverse engineering, decompiling, modifying, or tampering with the application’s source code, disabling any security feature, or interfering with the performance of the Services. Any such conduct is strictly forbidden and may result in the immediate termination of your access, as well as the initiation of legal proceedings.

20.10 Security Protocols and Data Privacy for Mobile Services

While Z Natural Foods adheres to industry-standard practices to safeguard your data, you are solely responsible for securing your mobile device, including installing timely software and security updates. ZNF shall not be held liable for any breach or unauthorized access resulting from your failure to secure your device. Data transmitted via the Mobile Application Services is subject to our Privacy Policy, and by utilizing these services, you accept the inherent risks associated with data transmission over wireless networks.

20.11 Maintenance, Updates, and Beta Services

Z Natural Foods retains the right to issue updates, patches, and enhancements to the Mobile Application Services at its sole discretion. You acknowledge that ZNF is under no obligation to support antecedent versions of the Mobile Application and that your continued use of the Services signifies acceptance of the most recent updates. For beta or trial features, you agree to provide feedback and acknowledge that such features may be subject to modification or discontinuation without liability.

20.12 Prohibition of Unauthorized Automated Access

The use, deployment, or facilitation of any automated means—including but not limited to robots, spiders, crawlers, scrapers, bots, or any other automated tools or technologies—to access, extract, harvest, index, or collect data or content from the Site or its Services for any purpose, including but not limited to data mining, machine learning, artificial intelligence training, or any form of commercial exploitation, is strictly prohibited without the prior express written consent of Z Natural Foods. This prohibition extends to any attempt to bypass, circumvent, or interfere with any security measures, access controls, or limitations implemented by ZNF, including but not limited to robots.txt directives, CAPTCHA mechanisms, IP blocking, or rate-limiting protocols. Review our Bot & Crawler Access Terms of Use Policy for additional information.

Any unauthorized automated access or activity constitutes a violation of this Agreement and may constitute a breach under applicable statutes, including, but not limited to, the Computer Fraud and Abuse Act (CFAA), the Florida Computer Crimes Act, and other relevant legal provisions. ZNF reserves the right to pursue all available legal remedies, including but not limited to injunctive relief, monetary damages, and recovery of attorneys' fees, against any party engaging in such prohibited conduct.

21. CUSTOMER CONDUCT, FRAUD PREVENTION, REFUSAL OF SERVICE, AND ACCOUNT ACTIONS

21.1 Scope and Applicability

This Section applies to all users, purchasers, visitors, requestors, and operators utilizing any method of access to the Site and Services — including automated agents (such as robots, spiders, crawlers, scrapers, AI, or machine-learning tools) and any persons or entities acting on their behalf — regardless of their geographic location, whether inside or outside the United States. By accessing or utilizing any ZNF property or channel (including, but not limited to, ZNaturalFoods.com, subdomains, applications, APIs, marketplace storefronts, electronic mail, SMS/MMS, chat, telephone, social media, RSS, and podcasts), you and any entity on whose behalf you operate are hereby jointly and severally bound by this Terms of Use Policy and all ZNF policies incorporated herein by reference, including the Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, and CCPA Opt-out (collectively referred to as the “ZNF Policies”). Disputes arising under this Section shall be governed by § 16 (Arbitration) and § 8 (Governing Law/Venue).

21.2 Prohibited Conduct

ZNF reserves the right to suspend, limit, refuse, or terminate access, communications, Membership, orders, shipments, or refunds — with or without prior notification — for conduct that ZNF, in its sole discretion, determines to be abusive, unlawful, risky, or detrimental, which includes, but is not limited to:

(a) Abuse directed toward staff (harassment, use of profanity, doxxing, threats of violence or extortion);

(b) Fraud or attempted fraudulent activity (account takeover, identity theft, chargeback abuse, false claims of non-receipt, serial returns, manipulation of coupons or discounts, use of counterfeit instruments);

(c) Utilization of extortionate leverage (e.g., conditioning a favorable review or avoidance of negative publicity/contact with media/regulatory bodies upon the issuance of a refund);

(d) Automated or high-volume data extraction (scraping, harvesting, mining, copying of images, text, data, or code) or the circumvention of access controls (such as robots.txt, rate limits, authentication protocols, CAPTCHA, geo-fencing, or token gating) (refer also to the Bot & Crawler Policy and DMCA Compliance Statement);

(e) Technical interference (including probing/scanning, deployment of malware, Distributed Denial of Service (DDoS) attacks, evasion tactics, or the use of disposable email addresses/phone numbers to circumvent controls);

(f) Misuse of communication channels (such as spamming, phishing, spoofing ZNF, flooding support channels, or bypassing established support triage procedures).

Unauthorized access or circumvention of security measures may constitute a violation of the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and Florida’s Computer-Related Crimes Act (Fla. Stat. § 815.06), in addition to representing a material breach of this Agreement.

21.3 Refusal of Service; Order Controls

To safeguard customers, personnel, systems, and brand integrity, ZNF reserves the right to refuse, cancel, suspend, or limit any order, account, refund, shipment, return, or communication; to require re-verification of identity or payment information; to place orders on hold for manual review; to mandate signature-on-delivery; to restrict purchase quantities; or to permanently prohibit a user, device, or network from access. Nothing herein shall be construed to permit discrimination prohibited by law; ZNF shall implement reasonable modifications and accommodations consistent with its Accessibility Statement and applicable law.

21.4 Reviews, Social Posts, and Communications

ZNF does not restrict its customers from submitting truthful reviews protected by the Consumer Review Fairness Act (CRFA). ZNF may take action against unlawful content, including but not limited to defamation, threats, harassment, false statements, impersonation, or doxxing, and against deceptive reviews, such as those that are fake, paid, or constitute astroturfing. Refer to the Product Reviews Policy, Content Policy, and Advertising & Analytics Policy for further details.

21.5 Chargebacks, Payment Disputes, and "Friendly Fraud"

Should a customer dispute a payment with their issuing institution or payment service before utilizing ZNF’s established resolution channels, or if ZNF has reasonable suspicion of "friendly fraud," ZNF may immediately suspend the associated account, cancel any open orders, and initiate an investigation. The customer agrees to fully cooperate and provide the requested evidence, including receipts, proof of delivery, and photos or videos. The customer acknowledges that the time required for refunds to post is determined by the card networks and issuing banks; even after ZNF issues a credit, posting to the customer's account may take additional time. Refer to the Shipping Policy, Return Policy, and Subscriptions for related information. ZNF may pursue recovery of associated losses, including chargeback/representment fees, shipping costs, restocking fees, investigation expenses, and reasonable attorneys’ fees, via binding arbitration pursuant to § 16 or in an appropriate court where arbitration is not available.

21.6 Automated Access and Operator Accountability

Any automated or programmatic access to ZNF's services or systems shall bind the operator, deployer, sponsor, and beneficiary of such access to these Terms of Use (TOU). By employing bots or crawlers, the user represents and warrants that they possess the authority to bind the principal entity. ZNF may implement technical, legal, and operational controls, including IP, domain, or device blocking; token gating; crawl-delay mechanisms; and watermarking, and may seek injunctive relief, monetary damages, and statutory remedies, including those available under the Computer Fraud and Abuse Act (CFAA), Florida Statute § 815.06, and the Digital Millennium Copyright Act (DMCA) anti-circumvention provisions (17 U.S.C. § 1201).

21.7 Investigations, Holds, and Cooperation with Law Enforcement

ZNF may monitor, log, preserve, and disclose transaction and access data in a manner consistent with the Privacy Policy and Information & Security Policy; institute holds on orders or funds during the pendency of an investigation; and report suspected unlawful activity to payment providers, anti-fraud networks, and/or relevant law enforcement authorities.

21.8 Cancellations, Refunds, and Processing Times

ZNF reserves the right to cancel orders due to risk, verification failures, or policy violations. Should ZNF issue a refund, the user acknowledges that standard bank and card network processing times apply, and the credit may not be reflected immediately on their statement; the precise timing is subject to the issuing institution and network. Refer to the Return Policy and Shipping Policy for further details.

21.9 Permanent Bans; Prohibition on Circumvention

In the event that ZNF implements a ban on an account, individual, entity, device, or network, the user agrees not to circumvent such ban (e.g., establishing new accounts, utilizing proxies or Virtual Private Networks (VPNs), employing new email addresses or phone numbers, or using nominees). ZNF may enforce such bans across all ZNF Sites, marketplace storefronts, and communication channels.

21.10 Non-Retaliation and Legal Compliance

ZNF shall not retaliate against lawful, good-faith consumer complaints or honest reviews that are protected under the Consumer Review Fairness Act (CRFA). This Section serves to deter abuse, fraud, and unlawful conduct and does not constitute a waiver of ZNF’s obligations under applicable anti-discrimination laws or accessibility laws.

21.11 Remedies and Cumulative Rights

The rights and remedies available to ZNF under this Section are cumulative and are in addition to all other rights available under this Agreement, the Legal Notice Disclaimer, and applicable law (including, but not limited to, injunctive relief, actual damages, statutory damages, treble damages where permitted, costs, and reasonable attorneys’ fees). Potential remedies under Florida law may encompass claims pursuant to the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) and, where supported by the facts, civil theft (Florida Statutes § 772.11).

21.12 Dispute Resolution

All disputes arising from or relating to this Section shall be resolved exclusively through binding arbitration in accordance with § 16 (Dispute Resolution; Binding Arbitration; Waiver of Class Actions; Severability); the Federal Arbitration Act shall govern the enforceability of this provision. In instances where arbitration is unavailable, the venue and jurisdiction terms set forth in § 8 shall apply.

21.13 Security Review, Know Your Customer (KYC), and Risk Scoring (Additional Protection)

To mitigate instances of fraud and platform abuse, the user authorizes ZNF to conduct risk-based identity and payment verification processes. These processes include, but are not limited to, KYC-style checks, device fingerprinting, velocity/risk scoring, and sanctions screening, all of which are consistent with the Information & Security Policy. Refusal to cooperate with or failure to pass this verification may result in the cancellation of orders, application of payment holds, or the imposition of permanent bans from the platform.

21.14 Evidence Preservation; Adverse Inference

The user agrees to preserve relevant evidence—such as emails, chat logs, device logs, photographs, and product packaging—that is reasonably related to any prospective dispute or claim. Should the user destroy or materially alter such evidence after receiving notice of a dispute, ZNF reserves the right to seek adverse inferences or other appropriate relief in arbitration or judicial proceedings.

21.15 No Reverse-Engineering of Risk Controls

The user shall refrain from probing, testing, bypassing, or reverse-engineering ZNF’s systems designed for anti-fraud, anti-abuse, or access-control purposes. This includes, but is not limited to, measures such as IP throttling, CAPTCHA mechanisms, device fingerprinting, token gating, address verification, or geofencing. Any attempted circumvention constitutes a material breach of these terms and may lead to the pursuit of injunctive relief and statutory claims under the Computer Fraud and Abuse Act (CFAA), Florida Statute § 815.06, and 17 U.S.C. § 1201.

21.16 Pre-Dispute Cooperation for Non-Fraud Payment Issues

To the maximum extent permitted by law and card network regulations, the user agrees first to attempt to resolve non-fraud-related disputes (e.g., those concerning product quality or fulfillment delays) with ZNF through customer support and the procedures outlined in Section 16.1, prior to initiating a chargeback. While this provision does not waive any non-waivable consumer rights, it intends to reduce unnecessary disputes and processing delays; network and issuer timelines shall remain controlling.

22. CONCLUSION

Thank you for reviewing these Terms of Use. This Agreement explains how Z Natural Foods operates, what we commit to provide, and what we require from every person or automated agent that accesses or uses our Sites or Services—whether directly or via crawlers, bots, scrapers, or other programmatic tools, and whether located inside or outside the United States.

If you have questions or need assistance, please contact our Customer Care team. For topics that are governed by dedicated policies, please consult the complete and current versions on our Legal page; each is incorporated by reference into this Agreement and applies to all access and use of our Sites and Services, including automated access. These policies include, without limitation: Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Agent Terms, GDPR Statement, and CCPA Opt-out.

If a concern or dispute arises, you must follow the Initial Dispute Resolution process and the Binding Arbitration requirements set forth in §16. Your continued use of the Sites or Services constitutes acceptance of the then-current Terms, including all incorporated policies and dispute-resolution requirements.

By using our Sites, Services, Service Providers, placing an order, or contacting us through any channel, you acknowledge that you have read, understand, and agree to be bound by this Agreement and all incorporated ZNF policies referenced above and available on the Legal page.

Accessibility Statement

Last Updated: February 1, 2025

This Accessibility Policy (“Policy”) establishes the standards, commitments, and procedures by which Z Natural Foods, a company organized and existing under the laws of the State of Florida with its principal place of business in Palm Beach, Florida (“ZNF”), provides digital content, products, and services through its website (the “Site”). This Policy is intended to afford ZNF robust legal protection by setting forth comprehensive accessibility guidelines, and by mandating that all disputes be resolved exclusively through binding arbitration as detailed in our Terms of Use (“TOU”).

1. Statement of Commitment

ZNF is committed to ensuring that its Site is designed, maintained, and enhanced to be accessible and user-friendly for all persons, including those with disabilities. In furtherance of this commitment, ZNF has instituted a range of measures—including the integration of advanced assistive technologies and adherence to recognized accessibility standards—to ensure that every user can effectively and independently access our digital content and services.

2. Compliance with Legal and Regulatory Standards

ZNF’s accessibility efforts are designed to comply with all applicable federal, state, and local laws, including but not limited to the Americans with Disabilities Act (ADA) and related statutes, as well as the Web Content Accessibility Guidelines (WCAG) version 2.2 at the AA level. Moreover, ZNF endeavors to align its practices with guidelines and standards issued by governmental and regulatory authorities, including the USDA, FDA, WHO, FTC, FCC, NIH, and other pertinent organizations.

3. Accessibility Measures and Features

3.1 Website Design and Compatibility

• User-Friendly Interface:
  The Site is designed with a clear structure that employs headings, lists, paragraphs, and other formatting features to facilitate navigation by all users, including those using assistive technologies.
• Browser and Device Support:
  ZNF supports current versions of major browsers—such as Chrome, Firefox, and Edge—and is compatible with a wide range of devices, including mobile platforms and tablets.
• Assistive Technologies:
  The Site is fully compatible with leading assistive technologies including screen readers (e.g., NVDA, JAWS, VoiceOver), mobile screen readers, magnifiers, and voice recognition software.

3.2 Assistive Technology and Accessibility Applications

• Accessibility Applications:
  ZNF has integrated an Accessibility App (the “Accessibly App”) into its Site environment, which is engineered to facilitate navigation and interaction for users with disabilities. This application is optimized for Shopify environments and is powered by HTML, CSS, JavaScript, NodeJS, and MongoDB.
• Core Functionalities:
  The Accessibly App provides the following features to enhance usability in compliance with WCAG standards:
  • Keyboard Navigation: Enables navigation via the “Tab” key in accordance with WCAG 2.1/2.1.1.
  • Zoom: Allows users to magnify text up to three times its original size (WCAG 2.1 / 1.4.4).
  • Bigger Cursor: Provides a larger, more visible cursor to facilitate site browsing.
  • Color Adjustments: Includes options to invert colors, tweak contrast (WCAG 2.1 / 1.4.6), tweak brightness (WCAG 2.1 / 1.4.6), and apply grayscale (WCAG 2.1 / 1.4.6).
  • Reading Assistance: Offers a guiding reading line and a “read the page aloud” function.
  • Font and Link Enhancements: Permits the use of highly legible fonts (e.g., Helvetica) and the option to highlight links.
  • Image Accessibility: Provides alternative text (alt text) for images—including descriptions generated via recognized image analysis tools—and tooltips to offer additional context.
  • Visibility Options: Allows users to hide images to improve text clarity.
• Assistive Technology Tips:
  For optimal use, users are encouraged to utilize the latest versions of their assistive tools and browsers and to experiment with various combinations to determine the most effective setup for their needs.

3.3 Multimedia Accessibility and Third-Party Content

• Video and Multimedia:
  All video content—including tutorials, informational montages, and other multimedia presentations—is provided with closed captions, transcripts, or text equivalents to ensure accessibility.
• Third-Party Applications and Content:
  ZNF exercises commercially reasonable efforts to ensure that third-party applications (such as social media feeds, review modules, and other embedded content) are accessible. However, variations in functionality may occur. ZNF disclaims any warranty or liability for accessibility issues arising from third-party content; users encountering difficulties are encouraged to notify ZNF so that appropriate measures may be taken.
• Reference Resources:
  For the convenience of our users, the Site provides links to third-party resources and guidelines, including but not limited to materials from Google Disability Inclusion, Apple Mac OS Accessibility, Mozilla Firefox Accessibility Toolkit, the Americans with Disabilities Act, and the W3C Web Accessibility Initiative. References to popular third-party screen readers, including JAWS and NVDA, as well as resources from the American Foundation for the Blind, are also provided solely for informational purposes.

3.4 Additional Usability Enhancements

• Site Structure and Text Equivalents:
  ZNF maintains a clear, consistent site structure to facilitate easy navigation. Efforts are ongoing to ensure that all images and multimedia content are fully accessible through the provision of alternative text, captions, and transcripts.
• Full Keyboard Access:
  The Site is designed to support complete navigation via keyboard commands, ensuring that users can access all features without reliance on a mouse.
• Consistency:
  Once users become familiar with the layout and navigation, they can expect consistent performance and accessibility across all pages and features.
• Ongoing Improvement:
  Recognizing that technology and accessibility standards continually evolve, ZNF remains dedicated to identifying areas for improvement and implementing changes as necessary.

4. Quality Assurance, Testing, and Training

• Regular Audits and Testing:
  ZNF employs a combination of automated tools and manual testing conducted by professionals with disabilities to assess and enhance Site accessibility. Regular scans and audits are conducted to identify issues and implement corrective actions promptly.
• Expert Partnership:
  To support these efforts, ZNF has engaged the services of digital accessibility specialists (e.g., EcomBack.com), who provide periodic audits and recommendations to continuously elevate accessibility standards.
• Team Training:
  The digital and technical teams at ZNF receive ongoing training on accessibility best practices and emerging technologies to ensure the Site remains compliant with evolving standards.

5. User Assistance and Feedback

If you need help using or accessing any part of ZNaturalFoods.com, don't hesitate to reach out to us. We'll work with you to provide the information, content, or transaction you need in a way that works best for you and complies with applicable laws (like offering telephone support). Remember, we're all in this together!

• Email: accessibility@znaturalfoods.com (please include “Accessibility Support” in the subject line)
• Toll-free phone: +1-888-963-6637
• Postal Address: 5407 N Haverhill Rd Unit #336, West Palm Beach, FL 33407
• Online Reporting: Report a Web Accessibility Issue and Live Chat During Business Hours

Feedback and Continuous Improvement:
ZNF values user feedback and actively encourages suggestions to identify and resolve any accessibility challenges. While ZNF endeavors to address all reported issues promptly, users are advised that certain aspects of third-party content or applications may be beyond ZNF’s direct control.

Our Accessibility App and Mission

We've conducted thorough audits to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.2. We've also integrated an Accessibility App that helps disabled users navigate our site using the Tab key. This app follows WCAG guidelines and meets most Level AA requirements, helping us make our site accessible to all.

Techie Stuff
The Accessibly App works best in Shopify environments and is powered by the following technologies:

HTML
CSS
JavaScript
NodeJS
MongoDB

Need a Hand?

We're here to support you! If you need help with the Accessibly App, just email us at hello@accessiblyapp.com, and we'll get back to you within three business days.

While we can't fix issues with third-party sites or apps if you encounter any problems with the ones we link to, let us know. We'll contact the site owners, or you can reach out to them directly for assistance.

Our website may also link to third-party sites and apps with accessibility features. For your convenience, we've provided links to descriptions and helpful resources.

• Google Disability Inclusion
• Google Accessibility Features
• Chrome
• Android
• Gmail
• Apple Mac OS Accessibility
• Mozilla Firefox Browser Accessibility Toolkit
• Mozilla Firefox Browser Accessibility Keyboard Shortcuts
• Internet Explorer Accessibility
• Microsoft Edge Accessibility
• Facebook Accessibility Policy
• YouTube Accessibility Policy
• Instagram Accessibility Announcement
• Instagram Accessibility
• Twitter Accessibility
• LinkedIn Accessibility
• The Americans with Disabilities Act
• W3C Web Accessibility Initiative
• Web Content Accessibility Guidelines

We've also included references to some third-party screen readers like JAWS and a general discussion of Screen Readers by the American Foundation of the Blind. Just remember, we haven't reviewed or tested these, but we thought they might be helpful for you.

Third-Party Screen Readers:

• JAWS
• NVDA screen reader (free)
• A General Discussion of Screen Readers by the American Foundation of the Blind
• Read this helpful Accessibility Shortcuts Guide for Screen Readers and Browsers

6. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or related to this Policy—including issues concerning the accessibility of the Site or the digital services provided—shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our TOU. By accessing or using the Site, you expressly agree to resolve all disputes via arbitration and waive any right to bring a class or representative action in any forum.

7. Amendments and Modifications

ZNF reserves the right, in its sole discretion, to modify or update this Policy at any time. Any modifications will be effective immediately upon posting to the Site, and continued use of the Site following such changes constitutes acceptance of the revised Policy. Users are encouraged to review this Policy periodically to remain informed of updates.

8. Governing Law and Severability

This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to any conflict of laws principles. Should any provision of this Policy be deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9. Limitations of Liability

While ZNF is committed to maintaining high standards of accessibility, the Site is provided on an “as is” basis without any warranties, express or implied, including but not limited to warranties of uninterrupted or error-free operation. ZNF shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Site or its accessibility features.

10. Entire Agreement

This Policy, together with the TOU and any other applicable policies referenced herein, constitutes the entire agreement between you and ZNF regarding accessibility and the use of digital services on the Site.

Heads Up!

We're always striving to improve our website's accessibility so that it is as easy as possible for everyone to use. To achieve this, we're committed to understanding your needs, staying updated on new technology, and using our resources best.

While we're doing our best, there may still be some areas of our site that need more attention. We value your feedback and suggestions to help us identify and address any accessibility issues.

We're on this journey together, ensuring our site delivers top-notch value, innovation, and accessibility for all our visitors!

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Accessibility Policy. If you do not agree with any provision of this Policy, please refrain from using the Site.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Returns, Refunds, & Title Policy

Last Updated: August 1, 2025

This Returns, Refunds, & Title Policy (“Policy”) governs returns, refunds, exchanges, and related shipping/title matters for purchases made directly from Z Natural Foods (“ZNF,” “we,” “us,” or “our”) at https://www.znaturalfoods.com. By purchasing our products, you (“Customer” or “you”) agree to this Policy. This Policy is incorporated into, and forms part of, our Terms of Use (TOU), which are expressly incorporated herein by reference.

This Policy is drafted with reference to applicable federal and state frameworks, including the FTC’s Mail, Internet, or Telephone Order Merchandise Rule (the “Mail Order Rule”), FDA food labeling and cGMP regulations, the Uniform Commercial Code (UCC), and the Florida Deceptive and Unfair Trade Practices Act (FDUTPA).

1) Scope & Acceptance

This Policy applies only to purchases made directly from ZNF’s website. Purchases from third-party retailers are subject to those sellers’ policies.

Please review this Policy before purchasing; online orders are regulated by the FTC’s Mail Order Rule.

2) Product Quality & Storage

Our foods are produced under current Good Manufacturing Practice (cGMP) for human food. Natural and organic ingredients may vary in taste, aroma, color, and texture; such variations are not defects.

Follow all storage instructions on the label. ZNF is not responsible for any quality degradation caused by improper storage or handling. See FDA provisions addressing adulteration and compliance.

3) Returns, Refunds, Title & Risk of Loss

Title to Returned Items. ZNF does not take title to returned items until they arrive at ZNF’s designated returns facility and pass intake. At our discretion, we may issue a refund without requiring a return; in that event, ZNF does not take title to the refunded item.

When You Receive Title/Risk (Outbound Shipments), unless we expressly agree to deliver to a specific destination, title generally passes and risk of loss shifts to you when we duly deliver goods to the carrier; if delivery to a named destination is required, risk passes upon tender there. (UCC §§ 2-401, 2-509; shipment duties in § 2-504.)

* Why this matters: If a carrier loses or damages a package after we hand it off under a standard shipment term, the carrier’s policies (and any purchased shipping protection) typically apply.

4) What Isn’t Eligible for Return or Refund

To keep our food supply safe and fair for all customers, the following are not eligible for return or refund:

• Items returned due to taste/aesthetic preferences or due to natural batch variation.

• Opened, used, or partially consumed items.

• Items not in original, unopened, resalable condition.

• Items failing ZNF’s intake quality review.

• Custom/special-packaging items or items disclosed as non-returnable at purchase.

• Requests after 30 days from the purchase date.

• Nonconforming goods must be rejected within a reasonable time with notice to the seller; otherwise, they are deemed accepted (UCC §§ 2-602, 2-607). Our 30-day window provides a clear, reasonable timeframe.

5) How to Start a Return (Within 30 Days)

1. Contact Customer Service within thirty (30) calendar days of purchase to request a Return Merchandise Authorization (RMA).

2. Ship the product, sealed and in original packaging, using a trackable method; retain proof of shipment.

3. You are responsible for return shipping unless ZNF agrees otherwise. (Shipment and notice obligations align with UCC § 2-504 and the Mail Order Rule’s refund framework.)

* Returns without a valid RMA may be refused and will not be processed.

6) Inspection, Processing & Fees

• Inspection. All returns are inspected for authenticity, safety, and resalability in accordance with applicable food-handling standards.

• Refund Method. If approved, refunds are issued to the original payment method; original shipping is non-refundable (consistent with the Mail Order Rule’s refund concepts).

• Restocking. We may charge up to a 20% restocking fee, where reasonable in light of costs and handling; liquidated-damages concepts under UCC § 2-718 support reasonable, disclosed charges.

7) Damaged, Defective, or Incorrect Items

• Notify ZNF in writing within seven (7) days of delivery and include photos of the issue; retain all packaging.

• Upon verification, ZNF (at its discretion) will reship, replace, or refund.

• UCC requires buyers to notify the seller of breach within a reasonable time after discovery (UCC § 2-607); our 7-day notice helps ensure a timely, fair resolution.

8) Legal Compliance (Labeling, Manufacturing & Consumer Protection)

• We follow FDA rules on food labeling and cGMP for human food.

• We comply with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule for timely shipping or prompt refund.

• Florida consumers are additionally protected by FDUTPA (Fla. Stat. § 501.201 et seq.).

9) Governing Law & Binding Arbitration (TOU Incorporated)

This Policy is governed by Florida law (without regard to conflict rules). All disputes arising out of or relating to this Policy, your purchase, or any ZNF transaction are resolved exclusively by binding arbitration on an individual basis under the arbitration agreement in our Terms of Use (TOU), pursuant to the Federal Arbitration Act (FAA, 9 U.S.C. §§ 1–16). Courts consistently enforce individualized arbitration agreements and class-action waivers. See AT&T Mobility LLC v. Concepcion and Epic Systems Corp. v. Lewis. The arbitration will occur in Palm Beach County, Florida, before a single arbitrator; the award is final and may be entered in any court of competent jurisdiction. By purchasing, you waive your right to a court or jury trial, and class/collective/representative actions are not permitted, except as expressly allowed by the TOU.

10) Changes & Entire Agreement

We may update this Policy at any time; changes take effect upon posting on our website (in accordance with the FTC’s online sales framework). This Policy, together with the TOU, constitutes the entire agreement on returns, refunds, title, and related issues for ZNF direct online purchases.

11) Be Informed Before You Buy

Please review product pages and ingredient information carefully to ensure a good fit for your needs (including any allergies or sensitivities).

Need help?

We’re here to make things right. Reach out to our Customer Service team and we’ll do our best to help—quickly and fairly.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Shipping & Delivery Policies

Effective Date: February 1, 2025

1. General Provisions
ZNF, located in West Palm Beach, Florida, is committed to processing and shipping orders promptly and in compliance with all applicable federal, state, and local regulations—including those promulgated by agencies such as the USDA, FDA, FTC, FCC, NIH, and others. These policies are incorporated by reference into our Terms of Use and are subject to any limitations or modifications set forth therein. All shipments shall be governed by and construed in accordance with the laws of the State of Florida.

2. Domestic Shipping
(a) Shipping Options and Methods:
For orders destined for addresses within the 48 contiguous United States, ZNF shall, at its sole discretion, select the most appropriate shipping method from a range of carriers including, but not limited to, the United States Postal Service (USPS), UPS, and FedEx.
(b) Transit Estimates:

• Orders weighing less than 10 lbs are generally estimated to be delivered within three (3) business days, subject to variations based on carrier performance and destination.
• Larger or bulk orders may require up to one (1) week for delivery.
  (c) Free Shipping Qualification:
  Domestic orders with a product total exceeding $75 (after any applicable discounts) shall qualify for free standard shipping, provided the delivery address is within the continental United States. In such instances, ZNF will select between FedEx Ground and USPS Priority based on destination and carrier reliability.

3. International Shipping
ZNF offers international shipping via methods including USPS First Class, Priority, and Express Mail, as well as select services provided by FedEx. Transit times for international shipments are estimated at approximately two (2) weeks, subject to variations arising from destination country procedures, customs delays, or other factors beyond our control.
Notice: All customs fees, duties, taxes, and other governmental charges imposed on international shipments shall be the sole responsibility of the recipient. Customers are advised to inform ZNF prior to placing an order if specific customs documentation or procedures are required.

4. Shipping Charges and Cost Determination
Shipping charges are calculated based on the weight, dimensions, and destination of each order, as well as the shipping method selected. During the checkout process, the applicable shipping cost shall be clearly displayed. In cases where shipping charges are not calculated at the time of purchase, ZNF will communicate the appropriate charges via email prior to finalizing the transaction. For international shipments, ZNF disclaims any liability for tariffs, duties, or other charges imposed by foreign governments.

5. Order Processing and Shipment Timelines
(a) Processing Times:
Orders are generally processed on the same business day they are received (excluding weekends and public holidays), subject to product availability. Special order items shall be shipped promptly upon receipt into inventory.
(b) Cut-Off Times:
To qualify for same-day shipment:

• FedEx Ground orders must be received by 12:00 p.m. EST.
• FedEx Express orders must be received by 3:00 p.m. EST.
• USPS orders must be received by 12:00 p.m. EST.
  Orders received after these cut-off times may be shipped on the following business day.

See the FedEx Service Map Below.

6. Shipment Origin and Delivery Estimates
All orders are shipped from ZNF’s facility in West Palm Beach, Florida. While transit times provided by third-party carriers (e.g., USPS, FedEx, UPS) are estimates only, ZNF shall not be held liable for delays arising from carrier operations, force majeure events, or other circumstances beyond its control.

7. Tracking, Signature Requirements, and Delivery Confirmation
(a) Tracking:
Upon shipment, ZNF will furnish the customer with a tracking number via email, issued by the applicable carrier. Please note that certain shipping methods (e.g., USPS Priority Mail Delivery Confirmation and First Class International Mail) may provide limited tracking details.
(b) Signature and Delivery Instructions:
Except for large or high-value orders, signature confirmation is not typically required. Delivery personnel may, at their discretion, leave packages at a secure location. If a signature is required, customers must provide clear instructions at the time of order placement. ZNF shall make reasonable efforts to comply with such instructions but cannot guarantee their fulfillment.

8. Military and P.O. Box Shipments
For orders destined for military addresses (APO/FPO/DPO) or P.O. Boxes, shipments shall be dispatched via USPS, subject to the carrier’s applicable delivery timelines—which may range from one (1) to six (6) weeks—and tracking limitations.

9. Returns and Product Issues
Due to the perishable nature of many products offered by ZNF, returns are generally not accepted except in instances where the product fails to meet the quality or safety standards set forth herein. In the event of any defect or issue with your order, you are required to notify ZNF’s Customer Service immediately. All claims related to defective or unsatisfactory products must be made in accordance with our comprehensive Return and Refund Policies, which are hereby incorporated by reference. ZNF shall, at its sole discretion, determine whether a return, refund, or exchange is warranted under the terms of those policies, without such determination constituting an admission of liability.

10. Force Majeure and Limitation of Liability
ZNF shall not be liable for any failure to perform its shipping obligations if such failure is due to causes beyond its reasonable control, including, but not limited to, acts of God, natural disasters, strikes, regulatory actions, or disruptions in transportation services. All shipping transit times are provided as estimates only and are not guaranteed.

11. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Shipping & Delivery Policies—including any alleged breach thereof—shall be resolved exclusively through binding arbitration. The full arbitration process, including detailed procedures, limitations on discovery, and any restrictions on available relief, is set forth in our Terms of Use (TOU). By placing an order with ZNF, you expressly acknowledge and agree to be bound by the arbitration provisions as described in the TOU, thereby waiving your right to litigate such disputes in court except as otherwise provided therein.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Cookie Policy

Last updated: February 1, 2025

This Cookie Policy (“Policy”) is incorporated by reference into and forms an integral part of the Terms of Use Policy and Privacy Policy of Z Natural Foods, LLC (“ZNF,” “the Company,” “We,” “Us,” or “Our”), located at 5407 N Haverhill Rd Unit 336, West Palm Beach, FL 33407. By accessing or using our website, https://www.znaturalfoods.com (“Website”), you (“You” or “User”) acknowledge and agree to the practices described herein. This Policy is designed to provide comprehensive legal protection to ZNF and is intended to comply with applicable federal and state laws, as well as guidelines issued by governmental agencies including, but not limited to, the Federal Trade Commission (FTC), Food and Drug Administration (FDA), Federal Communications Commission (FCC), and others.

1. Introduction and Legal Basis

This Policy sets forth the manner in which ZNF collects, uses, discloses, and safeguards information obtained via the use of cookies and similar technologies (“Cookies”). Cookies are small data files placed on your computer, mobile device, or other electronic device to enhance your experience on our Website, facilitate functionality, and enable the collection of aggregated usage data for statistical and analytical purposes. Your continued use of the Website constitutes your consent to our use of Cookies in accordance with this Policy.

ZNF’s deployment and management of Cookies is consistent with applicable federal and state regulations and adheres to guidelines from relevant authorities such as the USDA, FDA, FTC, FCC, NIH, and WHO, as applicable. This Policy may be updated from time to time to reflect changes in regulatory requirements or our data practices; any such updates will be posted on our Website.

2. Types of Cookies and Their Usage

2.1 Necessary / Essential Cookies

• Type: Session Cookies

• Administered by: ZNF

• Purpose: Essential for providing core Website functionalities, including user authentication, fraud prevention, and secure account access. These Cookies ensure the proper operation of the Website and the delivery of services you have expressly requested.

2.2 Cookies Policy/Notice Acceptance Cookies

• Type: Persistent Cookies

• Administered by: ZNF

• Purpose: Record your acceptance of this Policy and enable us to remember your preferences regarding Cookie usage on subsequent visits.

2.3 Functionality Cookies

• Type: Persistent Cookies

• Administered by: ZNF

• Purpose: Retain your preferences (e.g., language settings, login details) to provide a personalized experience and reduce the need for repeated input of the same information.

2.4 Tracking and Performance Cookies

• Type: Persistent Cookies

• Administered by: Third Parties

• Purpose: Collect aggregate data regarding your browsing behavior (using pseudonymous identifiers) to analyze and improve the performance and functionality of our Website.

2.5 Targeting and Advertising Cookies

• Type: Persistent Cookies

• Administered by: Third Parties

• Purpose: Track your browsing activities across websites to facilitate the delivery of tailored advertising content that aligns with your interests. These Cookies may be used to group you with other users having similar preferences, subject to your consent.

2.6 Social Media Cookies

• Type: Persistent Cookies

• Administered by: Third Parties

• Purpose: Enable social media platforms (e.g., Facebook, Instagram, Twitter, Google) to track your interactions with our Website, which may be used for social sharing and advertising purposes.

2.7 Additional Technologies

• Flash Cookies: Certain functionalities may utilize locally stored objects (“Flash Cookies”) to collect and store information regarding your preferences or activity. These are managed independently of browser Cookie settings. Guidance on managing Flash Cookies is available via Adobe’s support resources.

• Web Beacons: Small electronic files (“Web Beacons” or “Pixel Tags”) may be present on our Website or in our communications to monitor page visits, email openings, and related activities for security and performance analysis.

3. Collection, Storage, and Use of Data

ZNF collects non-sensitive personal information through Cookies, except where expressly permitted by you or required for the secure operation of the Website. Any personal data collected is processed in accordance with our Privacy Policy and applicable data protection laws. Data obtained via Cookies is used solely for purposes such as statistical analysis, system improvements, and the enhancement of user experience.

4. Cookies We Collect

For transparency and to provide you with a clear understanding of our technical practices, the following is a list of the primary Cookies we collect along with a description of the information they store:

• FORM_KEY: Stores randomly generated keys used to prevent forged requests.

• PHPSESSID: Stores your session ID on the server.

• GUEST-VIEW: Allows guests to view and edit their orders.

• PERSISTENT_SHOPPING_CART: Maintains a link to information about your cart and viewing history, if requested.

• STF: Stores information on products you have emailed to friends.

• STORE: Retains the store view or language you have selected.

• USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer is permitted to use Cookies.

• MAGE-CACHE-SESSID: Facilitates caching of content on the browser to enhance page load times.

• MAGE-CACHE-STORAGE: Supports the caching of content on the browser for improved performance.

• MAGE-CACHE-STORAGE-SECTION-INVALIDATION: Assists in caching content on the browser to expedite page loading.

• MAGE-CACHE-TIMEOUT: Manages the caching duration on the browser to ensure timely updates.

• SECTION-DATA-IDS: Aids in caching content on the browser to accelerate page rendering.

• PRIVATE_CONTENT_VERSION: Contributes to caching content on the browser for faster load times.

• X-MAGENTO-VARY: Supports server-side caching to enhance the delivery of content.

• MAGE-TRANSLATION-FILE-VERSION: Facilitates the translation of content to other languages.

• MAGE-TRANSLATION-STORAGE: Assists in the storage and translation of content for multilingual support.

This list is provided for informational purposes and may be updated as needed to reflect changes in our operational practices.

5. Your Choices and Browser Settings

You have the right to accept or decline the use of Cookies on our Website. Most web browsers are configured to automatically accept Cookies; however, you can modify your browser settings to refuse or delete Cookies at any time. Please note that disabling Cookies may adversely affect your experience on the Website and may cause certain functionalities to operate improperly. Guidance on managing Cookies can be found on the official support pages for your browser:

• Google Chrome

• Microsoft Internet Explorer

• Mozilla Firefox

• Apple Safari

6. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Cookie Policy, including its interpretation or enforcement, shall be exclusively resolved through binding arbitration in accordance with the full arbitration policy detailed in our Terms of Use Policy. By using our Website, you expressly waive any right to bring claims in a court of law and agree that arbitration is the sole forum for resolving such disputes.

7. Amendments

ZNF reserves the right to amend, modify, or update this Policy at its sole discretion to reflect changes in legal, technical, or operational requirements. Continued use of the Website following any such modifications constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically for any updates.

8. Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our data practices, please contact us at:

• Email: privacy@znaturalfoods.com

• Website Contact Page: https://www.znaturalfoods.com/pages/contact-support

• Phone: 1-888-963-6637
  

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

DMCA Compliance Statement & Copyright Infringement Removal Policy

Last Updated: February 1, 2025

This DMCA Compliance Statement ("Statement") and Copyright Infringement Removal Policy ("Policy") is provided by Z Natural Foods, Inc. ("ZNF", "we", "us", or "our"). By accessing or using our website located at https://www.znaturalfoods.com ("Website"), you agree to be bound by this Policy and our Terms of Use, including the exclusive arbitration provisions contained therein. ZNF is headquartered in Palm Beach, Florida, and this Policy is governed by the laws of the State of Florida and applicable United States federal law, including the provisions of the Digital Millennium Copyright Act (17 U.S.C. § 512).

1. Purpose and Scope

1.1. This Policy establishes the procedures for submitting notices of copyright infringement and counter-notifications pursuant to the DMCA and other applicable copyright laws. It operates in conjunction with, and does not supersede, our Terms of Use or any other policies published on any ZNF-owned site.

1.2. This Policy is designed to afford ZNF robust legal protection and comprehensive coverage regarding potential copyright infringement, in full compliance with federal law and relevant guidelines issued by the United States Copyright Office, Federal Trade Commission (FTC), Food and Drug Administration (FDA), United States Department of Agriculture (USDA), World Health Organization (WHO), Federal Communications Commission (FCC), National Institutes of Health (NIH), and other applicable regulatory agencies.

2. Notice of Copyright Infringement

2.1. Upon receipt of a properly formatted notice of copyright infringement, ZNF will promptly remove or disable access to the allegedly infringing content ("Infringing Content") on our Website or direct the applicable third party to do so. ZNF reserves the right to take additional measures, including termination or suspension of accounts for repeat infringers, to the fullest extent permitted by law.

2.2. A valid DMCA notice must include the following:

• A physical or electronic signature of the copyright owner or an agent authorized to act on the copyright owner’s behalf.

• Identification of the copyrighted work(s) allegedly infringed; for multiple works, a representative list is acceptable.

• Sufficient details to locate the Infringing Content, including the specific URL or other location identifiers on the Website.

• Your full name, address, telephone number, and email address.

• A statement of good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

• A statement, made under penalty of perjury, that the information contained in the notification is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.

2.3. IMPORTANT: Notices sent for purposes other than reporting copyright infringement (e.g., technical support or general inquiries) will not be processed under this Policy. Any misrepresentation of material as infringing may result in civil liability, including monetary damages, attorney fees, court costs, and, where applicable, criminal prosecution under Section 512(f) of the DMCA.

3. Counter-Notification Process

3.1. If you believe that your material was removed or disabled in error or is subject to a valid legal defense (including fair use), you may submit a counter-notification. Your counter-notification must include:

• Your physical or electronic signature.

• Identification of the Infringing Content and its original location prior to removal.

• A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled due to mistake or misidentification.

• Your full name, address, telephone number, and email address.

• A statement consenting to jurisdiction in either your judicial district or any district in which ZNF operates, and an acceptance of service of process from the party that submitted the original DMCA notice.

3.2. Upon receipt of a valid counter-notification, ZNF will promptly forward a copy thereof to the original complainant. Unless ZNF receives notice from the complainant of legal action seeking a court order to restrain further infringing activity, ZNF may restore or re-enable access to the material within 10 to 14 business days from receipt of the counter-notification.

4. Dispute Resolution and Arbitration

4.1. All disputes, claims, or controversies arising out of or relating to the interpretation, application, or enforcement of this Policy shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use. You expressly waive any right to participate in a class or representative action in connection with any such dispute.

5. General Provisions

5.1. ZNF reserves the right to modify or update this Policy at any time without prior notice. Continued use of the Website after any modifications constitutes your acceptance of the revised Policy.

5.2. Nothing in this Policy limits or excludes any rights or remedies available to ZNF under applicable law, including protections provided by federal statutes, common law, or guidelines issued by relevant regulatory agencies.

5.3. By submitting any materials to public areas of our Website (e.g., forums, comment sections, reviews, and chats), you grant ZNF a perpetual, non-exclusive, worldwide, royalty-free license to reproduce, distribute, transmit, create derivative works of, publicly display, and publicly perform such submissions, in any current or future media.

6. Designated Copyright Agent

All notices of alleged copyright infringement and counter-notifications must be directed to our designated agent at:

Z Natural Foods, Inc.
Attn: Legal Department – DMCA Agent
5407 N Haverhill Rd #336
West Palm Beach, FL 33407
Email: [insert email address]

7. Limitation of Liability

ZNF shall not be liable for any errors or omissions in the processing of DMCA notices or counter-notifications, or for any actions taken in reliance thereon, to the maximum extent permitted by law. All rights and remedies afforded to ZNF under this Policy are subject to applicable statutory limitations.

8. Compliance with Applicable Law

This Policy is intended to comply with all applicable provisions of the Digital Millennium Copyright Act and other relevant copyright statutes. ZNF’s procedures are informed by, and consistent with, the guidelines and advisories issued by the United States Copyright Office, FTC, USDA, FDA, WHO, FCC, NIH, and other pertinent governmental agencies.

9. Severability

Should any provision of this Policy be held invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to render it enforceable, and the remaining provisions shall remain in full force and effect.

10. Entire Agreement

This Policy, together with our Terms of Use and any other applicable policies referenced herein, constitutes the entire agreement between you and ZNF regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, or understandings.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Mobile Terms of Service

Last updated: February 1, 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THE MOBILE MESSAGE SERVICE (THE “SERVICE”) PROVIDED BY Z NATURAL FOODS (“ZNF”, “WE”, “US”), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER TERMS, POLICIES, OR GUIDELINES REFERENCED OR INCORPORATED BY REFERENCE (COLLECTIVELY, THE “TOU”). IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SERVICE.

1. Acceptance and Modification of Terms

By utilizing the Service, you expressly consent to the terms set forth herein. ZNF reserves the unilateral right to amend, modify, or discontinue, in whole or in part, the Service and these Mobile Terms at any time without prior notice, provided that such modifications shall comply with all applicable laws. Continued use of the Service after any modifications constitutes your acceptance of the revised terms.

2. Consent to Receive Communications

By subscribing to ZNF’s SMS/text messaging service, you hereby provide your explicit consent to receive automated marketing, promotional, transactional, and service-related text messages (including SMS, MMS, and cart reminders) via automated telephone dialing systems or other similar technologies. This consent extends to all mobile numbers provided at the time of registration or subsequently supplied, irrespective of any state or federal Do Not Call registrations. Marketing communications are provided solely with your express consent, which is not a condition of purchase. Standard message and data rates imposed by your wireless service provider may apply.

3. Enrollment, Registration, and Information Collection

ZNF may permit users to enroll in programs offering promotions, news, information, and other content delivered via text messaging and related wireless services. Enrollment is voluntary and requires the submission of a valid mobile telephone number, carrier information, and, where applicable, an Internet email address. Additional information may be requested depending on the specific promotion. Your provision of such information constitutes your acknowledgment and acceptance of this Agreement, as well as our Privacy Policy, Disclaimer, and any other applicable policies. Enrollment in the Service is not a prerequisite for any purchase of goods or services from ZNF.

4. Communication Frequency and Alterations

The frequency, content, and timing of messages transmitted via the Service may vary and are subject to change at ZNF’s sole discretion. ZNF reserves the right to modify the frequency, and to change the shortcode, telephone number, or email address from which communications are sent, without any obligation to notify you in advance. You acknowledge and agree that any messages—including those containing STOP or HELP commands—sent to an altered contact number or shortcode may not be received, and ZNF shall have no liability for such occurrences.

5. User Responsibility for Carrier Charges

While ZNF does not impose any charges for the Service, you are solely responsible for all fees, charges, or taxes levied by your wireless service provider in connection with the receipt of text messages. It is your obligation to review your mobile plan and consult with your provider regarding applicable charges. Not all mobile devices, handsets, or geographic areas may support the Service, and message delivery is not guaranteed.

6. Disclaimer of Liability and Limitation of Remedies

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZNF, ITS AFFILIATES, SERVICE PROVIDERS, AND ASSOCIATE ENTITIES (INCLUDING WIRELESS CARRIERS) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL ZNF BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE DELIVERY, CONTENT, DELAY, FAILURE, OR MISDIRECTION OF MESSAGES, OR FOR ANY ERRORS OR OMISSIONS IN THE INFORMATION PROVIDED. You expressly waive any claim for damages based on the operation of the Service.

7. Accurate Information and Registration Updates

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. In the event that your mobile number or other contact information changes, you must promptly re-register using the updated information. Failure to do so may result in the discontinuation of the Service for your account.

8. Opt-Out and Unsubscribe Procedures

You may opt out of the Service at any time by following the procedures provided herein. To cancel your subscription, text the keyword “STOP” to +1-888-724-8745, reply “STOP” to any message received, or utilize any unsubscribe link provided within a text message. Upon receipt of a valid unsubscribe request, you will receive a one-time confirmation message and your number will be removed from the Service. Notwithstanding the foregoing, if unsubscribe requests are not sent using the prescribed “STOP” keyword to the designated number, ZNF and its agents shall have no obligation to process such requests.

9. Arbitration and Dispute Resolution

All disputes, claims, or controversies arising out of or relating to these Mobile Terms or the use of the Service, including any claims based on statutory rights, shall be resolved exclusively through binding arbitration, in accordance with the arbitration provisions set forth in our Terms of Use Policy (TOU). By agreeing to these Mobile Terms, you waive any right to seek resolution of disputes in a court of law or to participate in class or representative actions.

10. Governing Law and Regulatory Compliance

These Mobile Terms shall be governed by, and construed in accordance with, the laws of the State of Florida, without regard to its conflict of laws principles. In connection with the operation of the Service, ZNF will comply with all applicable federal, state, and local laws and regulations, including guidelines and policies issued by agencies such as the USDA, FDA, FTC, FCC, NIH, and other relevant authorities. Nothing in these Mobile Terms shall be construed to waive any statutory rights that cannot be disclaimed or waived under applicable law.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal information in connection with the Service.

By subscribing to and using the Service, you acknowledge that you have read, understood, and agree to be bound by these Mobile Message Service Terms and Conditions. If you have any questions or require further assistance, please contact us at orders@znaturalfoods.com or text HELP to +1-888-724-8745.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Content Policy

Last Updated: February 1, 2025

This Content Policy (the “Policy”) governs all content and communications transmitted, stored, or otherwise disseminated through any product or service provided by Z Natural Foods, including without limitation SMS, MMS, email, website postings, and other electronic media (collectively, the “Content”). By accessing or using any ZNF services, you (the “User”) hereby agree to be bound by this Policy. If you do not agree with any provision herein, you are prohibited from using any ZNF product or service.

1. Scope and Applicability

This Policy applies to all Content—whether transmitted directly or indirectly by ZNF or by its affiliates, partners, or clients—and shall govern any and all communications, messaging, creative materials, calls-to-action, and website content associated with ZNF. Z Natural Foods reserves the right to update or modify this Policy at any time without prior notice. Continued use of our services constitutes acceptance of such modifications.

2. Prohibited Content

The User is expressly prohibited from submitting, publishing, or otherwise disseminating any Content that falls within any of the following categories:

A. Obscene, Pornographic, or Indecent Material

• Any content that is pornographic, obscene, or otherwise indecent, including material designed to arouse sexual interest in a manner inconsistent with prevailing community standards. The distribution or display of such material may subject the User to liability under applicable federal, state, and local laws.

B. Hate, Discrimination, and Violence

• Any content that incites hatred, promotes or endorses discrimination, disparages, or defames any individual or group on the basis of age, disability, ethnicity, gender identity or expression, nationality, race, immigration status, religion, sex, sexual orientation, veteran status, or any other characteristic protected by law.

• Any depiction, endorsement, or threat of violence—including threats of death or physical harm—or any material likely to cause harm to minors is strictly prohibited.

• Content intended to harass, bully, or spread misinformation, or that originates from groups known to disseminate hate or false information, is likewise prohibited.

C. Intellectual Property Violations and Unauthorized Disclosures

• Any content that infringes, violates, or misappropriates the intellectual property rights of third parties, including without limitation copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, or rights of publicity.

• Any publication or disclosure of confidential, proprietary, or otherwise restricted information without the requisite authorization or legal right is strictly forbidden.

D. Export-Controlled Materials and Restricted Data

• Any dissemination or export, re-export, or transfer of software, algorithms, or data that is subject to U.S. export control laws or other applicable export regulations is prohibited.

E. Protected Health Information and Sensitive Data

• In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable privacy laws, the transmission or storage of any Protected Health Information is forbidden.

• The User shall not transmit any “Sensitive Data” as defined herein, which includes but is not limited to:

• Personally identifiable information such as social security numbers, passport numbers, or driver’s license numbers;

• Financial information, including full credit or debit card numbers, banking details, or passwords;

• Employment, biometric, genetic, or health-related data;

• Information regarding racial, ethnic, political, or religious affiliation, trade union membership, sexual orientation, or other special categories of data as defined by applicable laws such as the General Data Protection Regulation (GDPR).

F. Fraudulent, Deceptive, and Malicious Content

• Any content that is fraudulent, deceptive, or that contains malicious software, viruses, or other harmful code is strictly prohibited.

• The User shall not impersonate any person or entity or misrepresent affiliation with any entity, including for the purposes of phishing, pharming, or any similar deceptive practice.

G. Political, Financial, and Affiliate Marketing Prohibitions

• Content primarily designed to promote or endorse political candidates, campaigns, or political issues is not permitted.

• The submission or promotion of high-risk financial services (including but not limited to payday lending, debt collection, non-direct lending, high-interest short-term loans, debt forgiveness, debt consolidation, or credit repair) is expressly prohibited.

• Content that facilitates lead generation, commission-based marketing, multi-level marketing, or any aggregation services not directly selling a bona fide product or service is similarly disallowed.

H. SMS and MMS Specific Prohibitions

For all SMS and MMS communications, in addition to the foregoing, the following restrictions apply:

• SHAFT Categories:

• Sex: No adult, offensive, or explicit content shall be transmitted.

• Hate: Content as described in Section 2(B) is prohibited.

• Alcohol: Content related to alcohol is permitted only where accompanied by robust age-verification in strict compliance with carrier and regulatory guidelines.

• Firearms: Any content promoting or depicting firearms, knives, or other weapons—including tasers and stun guns—is disallowed.

• Tobacco: Any promotion of tobacco products, including vaping devices, is prohibited.

• In addition, the User shall not transmit any content relating to illegal activities, endorsements of illicit drugs (including cannabis, CBD, hemp-based products), direct carrier competition messaging regarding phone plans, or any other content that violates applicable state or federal laws.

3. Compliance with Applicable Laws and Government Regulations

ZNF is committed to compliance with all applicable federal, state, and local laws and regulations, including those enforced by governmental agencies such as the U.S. Department of Agriculture (USDA), the U.S. Food and Drug Administration (FDA), the World Health Organization (WHO), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the National Institutes of Health (NIH), and others. Users are required to adhere to all such laws and acknowledge that ZNF may reference these and other governmental standards in enforcing this Policy.

4. Enforcement and Termination

Z Natural Foods reserves the right, in its sole discretion, to monitor compliance with this Policy and to take any appropriate action, including without limitation suspending or terminating access to its services, if any content is determined to be in violation of this Policy. ZNF shall not be liable for any loss or damage arising from such enforcement actions.

5. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to this Policy or its breach shall be resolved exclusively by binding arbitration, as set forth in full in the Terms of Use Policy (TOU). By using ZNF services, the User expressly waives any right to a trial by jury or to participate in a class action.

6. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws, without regard to any conflict of laws principles.

7. Modifications

Z Natural Foods reserves the right to amend or modify this Policy at any time. Any changes shall be effective immediately upon posting the revised Policy on the ZNF website. Continued use of our services constitutes acceptance of the amended terms.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Digital Advertising & Analytics

Last Updated: February 1, 2025

Z Natural Foods, LLC (“ZNF,” “Company,” “we,” “us,” or “our”), a company duly organized and existing under the laws of the State of Florida with its principal place of business in Palm Beach, Florida, hereby sets forth its policies regarding digital advertising and analytics. By accessing or using our website, you acknowledge and agree that:

1. Third-Party Advertising Arrangements.
   ZNF may enter into alliances, partnerships, or other contractual arrangements with third-party advertising networks and providers (“Advertising Providers”). Such providers may deliver advertisements on our behalf and on behalf of third parties on websites and online platforms not under our control. Some advertisements may be personalized or tailored to your interests based on data collected about your online activities both on our website and on other sites. ZNF’s advertising practices are designed to comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles as well as with applicable federal, state, and local laws, and with the guidelines issued by regulatory authorities including, but not limited to, the United States Department of Agriculture (USDA), the Food and Drug Administration (FDA), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the World Health Organization (WHO), the National Institutes of Health (NIH), and other pertinent governmental agencies.

2. Opt-Out Provisions and Cookie Management.
   In accordance with industry standards, you may opt out of receiving personalized advertisements via the opt-out mechanisms provided by the DAA at www.aboutads.info. Please be advised that opting out may reduce the relevance of the advertisements served to you; however, it will not preclude the display of any advertisements. Furthermore, if you alter your browser settings or delete your cookies, you may be required to re-establish your opt-out preferences.

3. Use of Analytics Services.
   ZNF utilizes Google Analytics and other third-party service providers for purposes of website performance enhancement, analytics, and marketing. For detailed information regarding the data collection practices of Google Analytics, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/, and should you wish to opt out of Google Analytics, you may do so via https://tools.google.com/dlpage/gaoptout/.

4. Dispute Resolution.
   Notwithstanding any provision herein, any dispute arising out of or relating to this section or our digital advertising practices shall be exclusively resolved by binding arbitration in accordance with the dispute resolution provisions set forth in our Terms of Use Policy. By accessing our website, you expressly waive any right to pursue disputes in a court of law.

Third-Party Links & Tools

Our website may contain hyperlinks or other references to external websites or online resources (“Third-Party Websites”) over which ZNF has no control. ZNF expressly disclaims any responsibility or liability for the content, privacy practices, or legal compliance of such Third-Party Websites. You are strongly encouraged to review the privacy policies and terms of use of any Third-Party Website you access. Your interaction with any Third-Party Website is solely between you and the operator of that website.

Your Choices Regarding Your Personal Data

1. Account Information and Settings.
   You are solely responsible for maintaining accurate and current information within your account. You may update your account information—including, without limitation, your name, mailing address, email address, and telephone number—by accessing your account at www.ZNaturalFoods.com. ZNF shall not be liable for any errors or omissions resulting from information provided by you.

2. Reviewing, Modifying, or Deleting Your Personal Data.
   If you wish to review, correct, or delete any personal data maintained by ZNF, or if you desire the removal of your name, comments, or other user-generated content from public displays on our website, please contact us at privacy@znaturalfoods.com. Notwithstanding any such request, please note that ZNF may be obligated by law or contractual duty to retain certain data and may be unable to fully comply with deletion requests in every instance.

3. Email Communication Preferences.
   ZNF may periodically send emails regarding updates, promotions, or other matters related to our products and services. Each such email will contain an option to unsubscribe from future marketing communications. Please be advised that opting out of marketing emails shall not affect the receipt of non-promotional, transactional, or service-related communications (for example, order confirmations or account notices).

4. Direct Mailing Preferences.
   To opt out of receiving postal mailings from ZNF, you may contact our Customer Service department at +1-888-963-6637 or use the “Contact Us” page on our website. Notwithstanding your request, please understand that promotional materials may sometimes be included with product shipments and that opting out of postal mailings may not completely preclude receipt of such materials.

5. Marketing SMS Text Messaging Preferences.
   ZNF may offer an opt-in service for receiving promotional SMS text messages on your mobile device. If you have subscribed to this service, you may terminate your subscription at any time by replying with the word “STOP” to any received message. Termination of this service will affect only promotional communications and not messages necessary for transactional or service-related purposes.

6. Clinical Research SMS Text Messaging Preferences.
   Should you opt to participate in clinical research initiatives via SMS text messaging, you may withdraw your consent at any time by replying with the word “STOP” to any clinical research-related message. Withdrawal will cease the receipt of further clinical research communications from ZNF.

7. Interest-Based Advertising.
   For further details regarding your choices in relation to interest-based advertising, please refer to the “Digital Advertising & Analytics” section above, which governs the collection and use of your data for such purposes.

Governing Law and Dispute Resolution

These policies shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these policies—including but not limited to issues concerning digital advertising, analytics, or the handling of personal data—shall be exclusively resolved through binding arbitration pursuant to the dispute resolution provisions set forth in our Terms of Use Policy. By using our website, you expressly consent to this arbitration process and waive your right to pursue any legal claims in a judicial forum.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Information Security

Last Updated: February 1, 2025

1. Security Overview

Z Natural Foods (“ZNF”), a corporation organized and operating under the laws of the State of Florida and located in Palm Beach, Florida, is committed to maintaining a robust security program designed to protect its digital assets, customer information, and operational integrity. In furtherance of this commitment, ZNF adheres to and incorporates, where applicable, security standards and guidelines promulgated by governmental agencies and recognized industry bodies—including, but not limited to, the United States Department of Agriculture (USDA), the Food and Drug Administration (FDA), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the National Institutes of Health (NIH), and the World Health Organization (WHO). Additional information regarding our security program and supporting compliance artifacts is available on our Security Status Page, which forms an integral part of this policy by reference.

2. Reporting Security Issues

a. Scope and Submission Process

If you believe you have identified a vulnerability or have experienced a security incident affecting any ZNF product or service, you are required to promptly report the matter by contacting ZNF at security@znaturalfoods.com. By submitting a report, you acknowledge and agree to be bound by the terms of this policy, which constitute a legally binding agreement between you and ZNF.

b. Permissible Activities and Restrictions

In the course of identifying, verifying, or replicating a potential vulnerability, you shall limit your activities solely to those actions necessary to document the vulnerability and enable ZNF to replicate the issue under controlled conditions. You are expressly prohibited from:

• Exceeding Minimal Testing: Engaging in any actions that compromise user accounts, download, copy, or exfiltrate data, or induce any form of service disruption (including denial-of-service conditions) or other destructive outcomes.

• Targeting Out-of-Scope Areas: Investigating or exploiting vulnerabilities that are expressly designated as out of scope. This includes, without limitation, activities related to social engineering, clickjacking, or deficiencies in the implementation of industry-standard protocols or configurations (such as TLS enforcement, Content Security Policy (CSP), Sender Policy Framework (SPF), Domain-based Message Authentication, Reporting, and Conformance (DMARC), DomainKeys Identified Mail (DKIM), etc.). Furthermore, any examination of ZNF’s JavaScript code or its integrations on third-party systems is strictly prohibited unless such activities are governed by and conducted in accordance with the applicable responsible disclosure program of the third party.

c. Confidentiality and Communication

Upon receipt of your vulnerability report, ZNF will request that you maintain strict confidentiality regarding any communications or information related to the vulnerability until such time as ZNF authorizes public disclosure. ZNF reserves the right to seek additional details or clarifications to facilitate a thorough investigation and resolution of the reported issue.

d. Investigation, Remediation, and Notification

Following the submission of a vulnerability report, ZNF will:

• Investigate and Verify: Conduct a prompt and comprehensive investigation to replicate and verify the reported vulnerability, using the information provided by the reporter.

• Remediate the Vulnerability: Take appropriate remedial measures, which may include patching software, modifying system configurations, or implementing compensatory controls to mitigate risk.

• Communicate Outcomes: Endeavor to keep the reporter reasonably informed of the progress and outcome of the investigation. Prior to any public disclosure of details regarding the vulnerability, ZNF will obtain the reporter’s explicit consent, provided such disclosure does not conflict with legal or regulatory obligations.

3. Dispute Resolution and Legal Considerations

Any disputes, claims, or controversies arising out of or relating to these security policies, including but not limited to issues regarding vulnerability reporting, shall be resolved exclusively by binding arbitration. The arbitration process, as well as any waiver of the right to pursue litigation, is governed by the arbitration provisions set forth in ZNF’s Terms of Use Policy (TOU). By participating in the vulnerability disclosure process, you expressly waive any right to seek or obtain any remedy through litigation in any forum.

4. General Provisions

a. Acknowledgment and Cooperation

ZNF gratefully acknowledges the efforts of security researchers and other responsible parties who report vulnerabilities in good faith. Your cooperation not only enhances the security of ZNF’s products and services but also contributes to the broader goal of protecting consumers. Please note that ZNF reserves the right to modify this policy at its sole discretion and without prior notice, provided that any material changes will be communicated in a timely manner.

b. Governing Law

These policies shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions. Any legal action or proceeding arising out of or relating to these policies shall be subject to the exclusive jurisdiction of the state and federal courts located in Palm Beach, Florida, except as otherwise provided herein.

By reporting vulnerabilities or engaging with ZNF’s security program, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this policy.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Product Review Guidelines

Last Updated: February 1, 2025

These Product Review Guidelines (the “Guidelines”) govern the submission of product reviews on the Z Natural Foods website (the “Site”), which is owned and operated by Z Natural Foods (“ZNF”), a company located in Palm Beach, Florida. By submitting a review, you (the “Reviewer”) acknowledge and agree to be bound by these Guidelines and the Terms of Use (“TOU”), including the mandatory arbitration provisions set forth therein. If you do not agree to these terms, you must refrain from submitting a review.

1. Scope and Purpose

The purpose of the review system is to collect authentic and detailed feedback regarding your personal experience with ZNF products. The opinions expressed in submitted reviews are solely those of the Reviewer and do not necessarily reflect the views of, or constitute an endorsement by, ZNF. These reviews are intended solely for informational purposes and do not establish any contractual relationship between the Reviewer and ZNF.

2. Content Requirements

When composing your review, you are required to:

• Focus Exclusively on the Product: Provide a clear, detailed account of your personal experience with the product.

• Substantiate Your Feedback: Clearly articulate the aspects of the product that you found favorable or unfavorable, including relevant specifics that support your opinion.

• Avoid Unauthorized Claims: Refrain from making any statements, assertions, or representations that may be construed as factual claims regarding the safety, efficacy, or therapeutic benefits of the product unless such claims have been explicitly approved by the appropriate governmental authority (e.g., the U.S. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), National Institutes of Health (NIH), etc.).

3. Prohibited Content

Without limiting the generality of the foregoing, ZNF expressly prohibits, and reserves the right to remove or refuse to publish, any review that includes any of the following:

• Medical or Health-Related Claims:

• Any reference to specific diseases, conditions, or health outcomes (e.g., arthritis, angina, cancer, chronic fatigue, insomnia, irritable bowel syndrome, pain, etc.).

• Implications or statements suggesting that the product can diagnose, cure, mitigate, or prevent any disease or condition.

• Any reference that implies the product is suitable for individuals under the age of 18, for pets, or any party not in accordance with the product’s intended use.

• Claims involving usage beyond the recommended dosage or as a substitute for prescription or over-the-counter medications.

• Inappropriate or Unlawful Content:

• Use of profanity, obscenities, or language that may be interpreted as discriminatory, defamatory, or harassing.

• Content that constitutes advertisements, “spam,” or promotion of third-party products, services, or websites.

• Disclosure of personal or contact information, including email addresses, URLs, telephone numbers, physical addresses, or any other data that may compromise personal privacy.

• Any content intended to disparage or criticize other reviewers or their opinions in a manner that is spiteful or intended to incite discord.

4. Alternative Feedback Channels

Should you wish to provide feedback regarding product selection, pricing, ordering, delivery, or other customer service matters, please do not use the product review system. Instead, contact ZNF directly through the designated communication channels provided on the Site.

5. Modifications and Enforcement

ZNF reserves the absolute right, in its sole discretion, to modify, amend, or update these Guidelines at any time without prior notice. Any review that does not comply with these Guidelines, or that ZNF determines (in its sole discretion) is inappropriate for publication, may be removed or edited without any obligation to notify the Reviewer. ZNF’s decisions regarding such actions shall be final and binding.

6. Disclaimer and Indemnification

Nothing contained in these Guidelines shall be construed as creating any contractual rights for the Reviewer. ZNF disclaims any liability for reliance on the content of any submitted review. By submitting a review, you agree to indemnify, defend, and hold harmless ZNF from any and all claims, losses, liabilities, damages, or expenses arising from or related to your review in violation of these Guidelines.

7. Governing Law and Dispute Resolution

These Guidelines shall be governed by and construed in accordance with the laws of the State of Florida. Any dispute or controversy arising out of or relating to these Guidelines, including the submission of a review, shall be resolved exclusively through binding arbitration as detailed in the TOU. By submitting a review, you agree to waive any right to litigate in a court of law.

8. Acceptance

By submitting a product review on the Site, you confirm that you have read, understood, and agree to be bound by these Guidelines and the TOU. If you do not agree with these terms, you must not submit a review.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Agent Terms

Last Updated: August 1, 2025

These Agent Terms (“Agent Terms”) apply whenever you use, allow, enable, or cause the deployment or operation of any Agent to access, use, or interact with Z Natural Foods’ websites, mobile sites, APIs, or other online services (collectively, the “Services”). For purposes of these Agent Terms, an “Agent” means any software, bot, crawler, spider, scraper, automation, or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.

These Agent Terms supplement and are incorporated into our Terms of Use (TOU) and Privacy Policy. Capitalized terms not defined here have the meanings given in the TOU. In the event of conflict, the TOU controls. All disputes are subject exclusively to the binding arbitration terms in the TOU.

1) Eligibility; Acceptance; Revocation

By deploying or permitting an Agent to interact with the Services, you represent and warrant that you (a) accept these Agent Terms on behalf of yourself and any principal, customer, or end user for whom the Agent operates; and (b) have full authority to bind them. ZNF may suspend, throttle, or revoke any Agent’s access at any time, with or without notice, including via technical measures. Your continued use after changes take effect constitutes acceptance of the updated terms.

2) Mandatory Transparency & Identity

Every Agent must clearly and accurately identify itself in each HTTP(S) request via the "User-Agent" string using the format:

Agent/<agent-name> (+contact-url or email)

Examples: "Agent/ContosoCrawler (+crawler@example.com)".

Agents must not conceal, rotate, or obfuscate identity; must truthfully answer prompts that ask whether the requester is a bot or human; and must not mimic human behavior patterns to evade controls (e.g., keystroke timing, cursor movement). Agents may not solve or bypass CAPTCHA or similar human-verification technologies.

3) Protocol Compliance (robots.txt) & Access Controls

1. Robots Exclusion Protocol. Agents must comply with our "robots.txt" and any per-page meta directives. Where directives or fetch semantics are ambiguous, Agents must err on the side of non-access. RFC 9309 governs interpretation, caching, and error handling.

2. No Circumvention. Agents may not circumvent, degrade, or work around any rate-limit, geo-block, login wall, paywall, IP block, token gate, or other access-control measures.

3. Respect Revocation. If ZNF asks you or your Agent to stop accessing any Service or resource, you must immediately cease all access and purge cached ZNF content.

4) Permitted Automated Access (Limited License)

Subject to continuous compliance with these Agent Terms, ZNF grants a limited, revocable, non-exclusive, non-transferable license for non-disruptive automated HTTP(S) access only to publicly available pages expressly permitted by our "robots.txt" and not otherwise gated. This license excludes any right to reproduce, republish, rehost, frame, or create derivative datasets from ZNF content, except as allowed by applicable law and our TOU.

5) Prohibited Conduct

Without prior written permission from ZNF, Agents must not:

Harvest Personal Data. Collect or attempt to collect any personal information (e.g., names, emails, phone numbers, addresses, order info), or profile visitors, except as expressly authorized by ZNF and applicable law.

Bulk Extraction. Perform high-volume scraping, whole-site mirroring, or structured extraction intended to build, train, or augment datasets, models, or indexes.

Security Interference. Probe, scan, or test the vulnerability of any system, or upload malicious code.

Evasion. Bypass CAPTCHA, tokens, session enforcement, rate limits, or IP blocks; use residential proxies or rotating IPs to evade controls.

Commercial Reuse. Sell, license, syndicate, or otherwise monetize ZNF content or signals derived from it.

Copyright & DMCA. Use ZNF content in a manner that infringes intellectual property or fails to respect creators’ rights.

Violation of Law. Engage in conduct that would violate the Computer Fraud and Abuse Act (CFAA) or Florida’s Computer Crimes statutes, among others.

6) Technical Requirements & Reasonable Use

Rate & Load. Agents must operate within conservative fetch rates to avoid degrading availability. ZNF may publish or enforce numeric ceilings (e.g., requests/minute, concurrent connections, bandwidth caps) and may modify them at any time.

Fresh Caching. Respect cache headers and crawl-delay instructions.

Canonicalization. Deduplicate URL variants and avoid superfluous query permutations.

Data Hygiene. Do not submit malformed URLs, recursive traps, or infinite calendar/date paths.

Contact Channel. Your `User-Agent` string must include a working abuse contact.

Dataset Hygiene. Upon ZNF request, promptly delete or de-identify ZNF-sourced data.

7) Notice; Takedown; Audit Cooperation

ZNF may issue written or electronic notices (including via HTTP status codes, headers, or robots directives). You must promptly comply with any takedown, deletion, or cease-access instruction. Upon reasonable request, you will certify the deletion of ZNF-sourced data and cooperate in good faith to remediate violations.

8) Compliance with Law and Guidance

You must comply with all applicable U.S. federal, state, and international laws, including the CFAA (18 U.S.C. § 1030) and Florida Statutes Chapter 815 regarding computer abuse. You should also align automated practices with relevant regulatory guidance on transparency and AI/automation risk controls issued by agencies such as the FTC.

9) Reservation of Rights; Enforcement

ZNF may monitor automated access and use technical or legal measures to enforce these Agent Terms, including blocking, rate limiting, session invalidation, or legal action. Courts have recognized that scraping of public content is not per se unlawful, but violations of contracts, circumvention, and system interference can sustain claims or defenses; these Agent Terms are intended to preserve ZNF’s full range of remedies.

10) Indemnity

You agree to indemnify, defend, and hold harmless ZNF, its affiliates, directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to (a) your Agent’s access to or use of the Services; (b) any breach of these Agent Terms; or (c) any violation of law or third-party rights by you or your Agent.

11) Disclaimers; Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZNF DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. ZNF WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12) Arbitration; Governing Law; Venue

All disputes arising out of or relating to these Agent Terms or any Agent’s access to or use of the Services are subject exclusively to binding arbitration as set forth in the TOU. These Agent Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The seat of arbitration and any court proceedings to enforce an award shall be in Palm Beach County, Florida.

13) Term; Termination; Survival

These Agent Terms remain in effect for so long as any Agent interacts with the Services. Sections 5–13 survive termination. ZNF may terminate access for any Agent or principal immediately upon violation or risk to ZNF, our users, or our infrastructure.

14) Contact

For permissions beyond these Agent Terms or to coordinate responsible automated access, contact: legal@znaturalfoods.com

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Agent Terms, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

GDPR PRIVACY POLICY

Last Updated: February 1, 2025

This GDPR Privacy Policy ("Policy") establishes the legal framework under which Z Natural Foods ("Company," "we," "us," or "our"), a company located in Palm Beach, Florida, collects, processes, and safeguards personal data of data subjects, including visitors and users of our website (collectively, "you" or "Data Subject"). By accessing or using our website, you unconditionally and irrevocably consent to the collection, processing, and transfer of your personal data as set forth herein, as well as in our overarching Privacy Policy, Terms of Use, and any additional incorporated documents (collectively, the "Terms of Use"). This Policy, together with the Terms of Use, constitutes a legally binding agreement between you and Z Natural Foods.

1. PREAMBLE

The General Data Protection Regulation (GDPR) is an EU regulatory framework designed to protect the rights and freedoms of Data Subjects within the European Economic Area (EEA) with respect to their personal data. In drafting and enforcing this Policy, Z Natural Foods is guided by the principles and requirements of the GDPR, and where relevant, by standards and guidelines established by governmental agencies such as the United States Department of Agriculture (USDA), Food and Drug Administration (FDA), Federal Trade Commission (FTC), and others. Nothing in this Policy is intended to diminish or limit any statutory rights afforded to you under applicable law.

2. SCOPE, CONSENT, AND CONTRACTUAL BASIS

2.1 Scope and Consent
By accessing or using our website, you acknowledge and agree that we shall collect, process, and use your personal data in strict accordance with this Policy and the Terms of Use. Your continued use of our website constitutes your explicit, informed, and unqualified consent to such processing.

2.2 Legal Bases for Processing
We process personal data only when one or more of the following legal grounds apply:

• Consent: You have provided explicit consent for specific purposes.

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party.

• Legal Compliance: Processing is required to comply with statutory or regulatory obligations.

• Vital Interests: Processing is essential to protect your vital interests or those of another person.

• Public Interest: Processing is necessary for the performance of a task carried out in the public interest.

• Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms.

3. DATA COLLECTION, USAGE, AND PROCESSING

3.1 Categories of Personal Data
We may collect and process the following categories of personal data:

• Identity Data: e.g., full name, username, and other identifying information.

• Contact Data: e.g., email address, telephone number.

• Technical Data: e.g., IP address, browser type and version, device information, time zone, and geolocation data.

• Usage Data: e.g., details of your interactions with our website, products, and services.

For a comprehensive overview of our data processing practices, please consult our Privacy Policy.

3.2 Purpose of Data Processing
Personal data is processed solely for purposes including, but not limited to:

• Fulfillment of contractual obligations and delivery of requested services.

• Pursuit and protection of our legitimate business interests.

• Compliance with statutory and regulatory requirements.

• Maintenance of data security and integrity.

• Minimal and necessary data collection practices to ensure efficiency and transparency.

3.3 Data Minimization and Retention
We collect only data that is strictly necessary for the purposes stated herein. Personal data is retained only for the duration necessary to fulfill those purposes or as required by applicable law, after which it will be securely and permanently deleted.

4. DATA SECURITY AND INTERNATIONAL TRANSFERS

4.1 Data Security
We have implemented robust technical and organizational measures—including encryption, access controls, and regular security assessments—to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.

4.2 International Data Transfers
For Data Subjects within the EEA, any transfer of personal data to jurisdictions outside the EEA is conducted subject to strict safeguards, including the use of industry-standard encryption and compliance with approved contractual clauses or other legally recognized transfer mechanisms.

5. SPECIAL DATA CATEGORIES

5.1 Children's Privacy
Our website is not directed to, nor do we knowingly collect data from, minors as defined under applicable data protection laws. In the event that we inadvertently collect personal data from a minor, we will take immediate steps to delete such information.

5.2 Direct Marketing and Cookies

• Direct Marketing: You retain the right to opt out of receiving marketing communications at any time. Clear instructions for withdrawal are provided in each communication.

• Cookies: Our website employs cookies and similar technologies to enhance user experience and analyze site usage. For further details, please refer to our Cookie Policy, which is incorporated herein by reference.

6. YOUR RIGHTS AS A DATA SUBJECT

If you are an EU resident, you are entitled to the following rights under the GDPR:

• Right of Access: To obtain confirmation and details regarding the processing of your personal data.

• Right to Rectification: To request correction of any inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): To request deletion of your personal data under certain conditions.

• Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

• Right to Restrict Processing: To request limitations on the processing of your personal data.

• Right to Object: To object to certain types of processing, including for direct marketing purposes.

Requests to exercise any of these rights may be submitted in writing to the contact details provided below. We may require identity verification before processing any such request.

7. DISPUTE RESOLUTION AND ARBITRATION

Any disputes, claims, or controversies arising out of or in connection with this GDPR Privacy Policy, including any questions regarding its interpretation, performance, breach, or termination, shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use. By agreeing to this Policy, you expressly waive any right to litigate such disputes in court, except as may be required by applicable law. The arbitration proceedings shall be conducted in Palm Beach, Florida, and shall be deemed the sole and exclusive remedy available to resolve any disputes relating to the processing of your personal data.

8. CONTACT INFORMATION AND REDRESSAL

For General Inquiries or to Exercise Your Rights:
Z Natural Foods
5407 N Haverhill Rd #336
West Palm Beach, FL 33407, USA
Email: GDPR@znaturalfoods.com
Phone: +1-561-242-1880

Should you have any questions, complaints, or concerns regarding this Policy or our data processing practices, please contact us directly. In the event that your grievance is not satisfactorily resolved, you may submit a complaint to the competent Data Protection Authority within the EEA.

9. AMENDMENTS

We reserve the right to amend or update this Policy at our sole discretion. Any modifications shall become effective immediately upon publication on our website. Continued use of our website following the posting of any changes constitutes your acceptance of such modifications.

10. CONCLUDING REMARKS

This Policy reaffirms our steadfast commitment to safeguarding your personal data and ensuring full compliance with the GDPR and all relevant regulatory requirements. Z Natural Foods is dedicated to maintaining transparency, securing your data, and upholding the highest standards of legal protection in all our data processing activities.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.