• TimingMon-Fri 9AM-5:30PM EST
  • Free shipping for orders within the contiguous US over $75
  • (888) 963-6637
Search Products
  • Contact Us
  • 0

Accessibility Statement

Accessibility Statement

Hey everyone! At Z Natural Foods (ZNF), we're passionate about making our services accessible to everyone, regardless of their challenges. We believe in diversity and inclusion; these values guide everything we do. Our goal is to provide all our customers with a smooth and stress-free online shopping experience, regardless of their abilities.


To achieve this, we've invested in making our website and digital services accessible to individuals with disabilities. Accessibility is a priority for us, and we're committed to ensuring equal access and a seamless experience for every user.


Our efforts are guided by the Web Content Accessibility Guidelines (WCAG) version 2.2 AA, which helps us provide full and equal opportunities for people with disabilities to access and benefit from our products and website information.


Let's Chat

If you need help using or accessing any part of ZNaturalFoods.com, don't hesitate to reach out to us. We'll work with you to provide the information, content, or transaction you need in a way that works best for you and complies with applicable laws (like offering telephone support). Remember, we're all in this together!

  • Email: accessibility@znaturalfoods.com with the subject line: Accessibility Support
  • Toll-free phone: +1-888-963-6637
  • Click here to report a web accessibility-related issue
  • Click here to open a live chat with us during business hours.
  • Postal Address: 5407 N Haverhill Rd Unit #336, West Palm Beach, FL 33407

    Making Our Website Easy for Everyone

    At ZNaturalFoods.com, we've designed our website to be user-friendly and accessible. We support assistive technologies like NVDA, JAWS, VoiceOver, and mobile screen readers, ensuring our site works smoothly on the latest versions of major browsers like Chrome, Firefox, and Edge. If you encounter any issues, we're here to help—just reach out to us!

    Our Commitment to Accessibility

    We're dedicated to continually improving our website's accessibility. We conduct regular scans and audits to identify and fix any issues and update our content to meet evolving accessibility standards. Whether you use screen readers, magnifiers, or voice recognition software, we're committed to providing a seamless experience for everyone.

    Third-Party Apps

    We work hard to ensure our entire site, including third-party applications, is accessible. However, some features, like social media feeds or reviews, may function differently for everyone. Let us know if you run into difficulties, and we'll do our best to help.

    Videos at ZNF

    We love sharing videos, from fun montages to helpful tutorials. We're committed to making our videos accessible to everyone by providing closed captions or text equivalents.

    Expertise and Support

    To maintain high accessibility standards, we've partnered with EcomBack.com, a digital accessibility specialist. They conduct regular audits and provide recommendations to help us continuously improve our site.

    Testing and Improvement

    We use a mix of automated tools and manual testing by professionals with disabilities to ensure our site is user-friendly and accessible. This helps us stay on top of usability and accessibility improvements.

    Team Training

    Our digital team receives ongoing accessibility training to ensure they are equipped with the best practices for keeping our website accessible.

    Assistive Technology Tips

    Our content works seamlessly with popular assistive technologies. For the best experience, we recommend using the latest versions of your tools and browsers. Feel free to experiment with combinations to find what works best for you.

    Our Accessibility App and Mission

    We've conducted thorough audits to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.2. We've also integrated an Accessibility App that helps disabled users navigate our site using the Tab key. This app follows WCAG guidelines and meets most Level AA requirements, helping us make our site accessible to all.

    Techie Stuff
    The Accessibly App works best in Shopify environments and is powered by the following technologies:

    HTML
    CSS
    JavaScript
    NodeJS
    MongoDB

    Cool Features of the Accessibly App
    With the Accessibly App, you can navigate our website using the "tab" key (WCAG 2.1/2.1.1). But that's not all! Check out these awesome features and tools that the Accessibly App offers for an even better website experience:

    • Zoom (WCAG 2.1 / 1.4.4): To make the text easier to read, you can magnify it up to three times its original size.
    • Bigger cursor: Enjoy a larger, more noticeable cursor for smoother site browsing.
    • Invert colors: Switch the colors of the website content for better readability.
    • Tweak Contrast (WCAG 2.1 / 1.4.6): Manually adjust the website's contrast to suit your preference.
    • Tweak Brightness (WCAG 2.1 / 1.4.6): Darken or lighten the site to your comfort.
    • Grayscale (WCAG 2.1 / 1.4.6): This option transforms the website content into shades of gray, helping people with visual impairments.
    • Reading Line: Add a guiding reading line on the site.
    • Readable fonts: Change the site's fonts to one of the easiest to read: Helvetica.
    • Alt Text and Images: Listen to images' alt text, with alt descriptions for images generated using Google's Vision AI.
    • Tooltips (WCAG 2.1 / 2.5.3): Add written descriptions to images.
    • Highlight links: Make links stand out more.
    • Hide Images: Improve readability by hiding images on the site.
    • Read the page aloud: Have the text on the site read out loud to you.

    Need a Hand?

    We're here to support you! If you need help with the Accessibly App, just email us at hello@accessiblyapp.com, and we'll get back to you within three business days.

    While we can't fix issues with third-party sites or apps if you encounter any problems with the ones we link to, let us know. We'll contact the site owners, or you can reach out to them directly for assistance.

    Our website may also link to third-party sites and apps with accessibility features. For your convenience, we've provided links to descriptions and helpful resources.

    We've also included references to some third-party screen readers like JAWS and a general discussion of Screen Readers by the American Foundation of the Blind. Just remember, we haven't reviewed or tested these, but we thought they might be helpful for you.

    Third-Party Screen Readers:

    More Ways We're Making Things Easier For You

    We've taken some extra steps to make sure our sites and apps are as user-friendly as possible for everyone:

    • Clear Site Structure: We use headings, lists, paragraphs, and other formatting features that make it easy for all users, including those using assistive technology, to navigate our site.
    • Text Equivalents: We're working on making all our images and multimedia fully accessible through alternative text, captions, and transcripts for those who can't see images or hear audio.
    • Full Keyboard Access: We've designed our site so that you can navigate everything we offer using just a keyboard.
    • Consistency: Once you get the hang of how our menus and pages work, you can count on them to function the same way every time you visit.

    Heads Up!

    We're always striving to improve our website's accessibility so that it is as easy as possible for everyone to use. To achieve this, we're committed to understanding your needs, staying updated on new technology, and using our resources best.

    While we're doing our best, there may still be some areas of our site that need more attention. We value your feedback and suggestions to help us identify and address any accessibility issues.

    We're on this journey together, ensuring our site delivers top-notch value, innovation, and accessibility for all our visitors!

    When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Legal Notice Disclaimer, Privacy Policy, Content Policy, Information & Security Policy, GDPR Statement, California Prop 65 Notice, Accessibility Statement, Bot & Crawler Access Terms of Use Policy, Advertising & Analytics Policy, Product Reviews Policy, Mobile Terms of Service, Shipping Policy, Return Policy, Cookie Policy, Data Collection opt-out, DMCA Compliance Statement, and Terms of Use Policy. Any disagreements must be settled with binding arbitration.