Accessibility Statement

Last Updated: January 1, 2026

This Accessibility Statement (“Statement”) is issued by Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”), a Florida company operating from West Palm Beach, Palm Beach County, Florida.

This Statement describes ZNF’s approach to accessibility and effective communication in connection with our customer-facing operations. It applies, to the fullest extent permitted by law, to ZNF-controlled digital and customer-facing channels, including, without limitation:

• ZNaturalFoods.com and related websites;

• mobile and checkout experiences;

• account and order-management functions;

• customer-service communications;

• phone and email ordering;

• local pickup interactions;

• marketplace and social-commerce content controlled by ZNF; and

• other ZNF-controlled communications, services, and workflows through which ZNF offers information, products, or services to retail consumers, wholesale customers, and other lawful users.

This Statement is part of ZNF’s broader legal framework and should be read together with our Legal Page, Privacy Policy, Cookie Policy, Terms of Use, and the other applicable ZNF legal policies posted on our Legal Page.

1. Our Accessibility Commitment

ZNF is committed to using commercially reasonable efforts to promote meaningful access to our goods, services, and information for individuals with disabilities and to support effective communication where required by applicable law.

Our goal is to improve usability and accessibility over time for ZNF-controlled content, communications, and customer-service interactions while balancing evolving technology, operational realities, third-party dependencies, security considerations, and applicable legal requirements.

We welcome feedback that helps us improve accessibility over time.

2. Legal and Technical Framework

ZNF’s accessibility efforts are informed by applicable law and recognized accessibility guidance, including:

• the Americans with Disabilities Act, including principles concerning public accommodations and effective communication;

• applicable Florida public-accommodations law;

• the Web Content Accessibility Guidelines (“WCAG”) 2.2 Level AA as an accessibility benchmark for ZNF-controlled digital content; and

• other applicable federal, state, and local legal requirements, to the extent they apply to the relevant interaction or channel.

Nothing in this Statement shall be construed as an admission that any particular statute, regulation, or legal standard applies in every circumstance, to every user, or to every ZNF platform, page, transaction, facility, or communication.

3. Scope of Accessibility Support

ZNF may provide accessibility-related assistance, where reasonably feasible and legally required, in connection with:

• browsing and using ZNF-controlled digital content;

• obtaining product, order, or customer-service information;

• placing orders through our website, by phone, or by email;

• receiving order-related communications;

• coordinating local pickup at a ZNF facility or designated pickup point;

• wholesale, quote, invoice, freight, or other customer-service workflows under ZNF control; and

• other ZNF-controlled customer-facing interactions.

This Statement is drafted primarily for ZNF’s U.S.-based operations and does not constitute an admission that any non-U.S. accessibility law applies in every international interaction or transaction. Non-waivable rights under mandatory law remain preserved to the extent such law validly applies.

4. Accessibility Measures and Ongoing Improvement

ZNF may use a variety of measures to improve accessibility, including, where appropriate:

• semantic page structure and readable formatting;

• headings, labels, and navigational features designed to improve usability;

• keyboard-supportive navigation;

• text alternatives or other descriptive content for certain images or features;

• captions, transcripts, or text equivalents for certain media where applicable;

• efforts to improve compatibility with commonly used browsers, devices, and assistive technologies;

• automated and manual review, testing, monitoring, and remediation efforts;

• staff training and internal process improvements; and

• accessibility-supporting tools, widgets, or applications.

Compatibility can vary based on browser, device, operating system, assistive technology, third-party platforms, and ongoing platform or software changes.

5. Third-Party Platforms, Tools, and Content

ZNF may use third-party technologies, service providers, widgets, embedded applications, marketplaces, social-commerce channels, payment processors, shipping or tracking tools, hosting providers, and other external systems in connection with its business.

Accordingly:

1. some portions of the customer experience may be hosted, rendered, or affected by third-party systems not owned or fully controlled by ZNF;

2. ZNF does not warrant the accessibility, compatibility, availability, uptime, or legal compliance of third-party tools, websites, marketplaces, carriers, or external platforms; and

3. if a third-party feature creates difficulty in connection with a ZNF product or service, we encourage you to contact us so we can evaluate whether an alternative method of access, communication, or assistance is reasonably available.

6. Accessibility Assistance and Contact Information

If you experience difficulty accessing any ZNF-controlled content, completing a transaction, coordinating a pickup, or communicating with us due to a disability, you may contact us and request assistance.

Accessibility Contact Information

Email: accessibility@znaturalfoods.com

Phone: +1-888-963-6637

Mail:

Z Natural Foods LLC

5407 N Haverhill Rd, Unit #336

West Palm Beach, FL 33407

To help us investigate and respond efficiently, please provide, where available:

• the page, feature, transaction, or communication involved;

• a description of the issue encountered;

• the device, browser, or assistive technology used, if relevant;

• the date and approximate time of the issue; and

• your preferred method of contact.

Accessibility assistance may be subject to reasonable identity-verification, safety, security, scheduling, and pickup-release procedures, particularly for order, account, payment, pickup, wholesale, freight, or other transaction-related matters.

Where required by applicable law and reasonably feasible under the circumstances, ZNF will use commercially reasonable efforts to provide effective communication or an alternative method of access to the relevant information, service, or transaction.

7. Privacy, Cookies, and Security

Accessibility-related requests, forms, tools, widgets, preference settings, chat functions, logs, and related technical interactions may involve the collection, use, storage, or transmission of personal information, device data, or technical data.

Those activities are also subject to ZNF’s Privacy Policy, Cookie Policy, Information Security Policy, and other applicable ZNF legal policies.

8. No Warranty; No Admission; Evolving Environment

ZNF is committed to ongoing accessibility efforts, but accessibility is an evolving process affected by changing technologies, standards, browsers, devices, operating systems, assistive technologies, platforms, and third-party systems.

Accordingly, to the fullest extent permitted by law:

• this Statement does not constitute a warranty or guarantee that every page, feature, function, communication, or integration will be accessible, uninterrupted, error-free, or compatible with every user or technology at all times;

• temporary limitations, errors, delays, or compatibility issues may occur;

• nothing in this Statement constitutes an admission of liability, discrimination, defect, legal noncompliance, or waiver of any defense, exemption, threshold requirement, or cure opportunity available to ZNF; and

• ZNF reserves the right to modify, suspend, replace, remove, or discontinue features, tools, platforms, or workflows at any time, to the fullest extent permitted by law.

Nothing in this Accessibility Statement expands any legal duty beyond what is otherwise required by applicable law.

9. Relationship to Other ZNF Policies and Transactions

This Statement does not alter the contractual rules governing order placement, payment authorization, fraud screening, shipping, local pickup, returns, marketplace transactions, wholesale or freight operations, or other business processes. Those matters remain governed by the applicable ZNF legal policies, including the Terms of Use and transaction-specific policies.

If an accessibility-related issue affects a transaction, ZNF may, where reasonably feasible and legally required, work with the customer to identify an alternative communication or ordering path. However, ZNF does not waive its operational, verification, security, safety, pickup, carrier, customs, fraud-prevention, or contractual requirements by providing accessibility assistance.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ZNF’s sites, services, accessibility-related tools, and customer-service channels are provided on an “as is” and “as available” basis. ZNF disclaims all warranties, express, implied, or statutory, regarding accessibility features, compatibility, uninterrupted operation, or third-party functionality, except to the extent non-waivable law provides otherwise.

To the fullest extent permitted by law, all limitations of liability, disclaimers, damages exclusions, risk-allocation provisions, and exclusive-remedy terms set forth in ZNF’s Terms of Use and other applicable ZNF legal policies are incorporated into this Statement by reference and shall apply to any accessibility-related claim, interaction, or dispute.

11. Dispute Resolution; Arbitration; Class Waiver

Any dispute, claim, or controversy arising out of or relating to this Statement, any accessibility-related interaction, any request for assistance, any alleged barrier to access, or any related ZNF site, service, communication, product, or transaction shall be governed by the dispute-resolution provisions of ZNF’s Terms of Use, including binding arbitration and class-action waiver to the fullest extent permitted by law.

Nothing in this Statement is intended to impair any non-waivable right or remedy that applicable law requires to remain available.

12. Governing Law; International Use

To the fullest extent permitted by law, this Statement shall be governed by the governing-law framework set forth in ZNF’s Terms of Use, including Florida law and, where applicable, the Federal Arbitration Act for arbitration-related matters.

Users who access ZNF from outside the United States do so at their own risk and remain responsible for compliance with any law validly applicable to them. Nothing in this Statement shall be construed as a concession that any foreign law governs ZNF in every international interaction, sale, shipment, pickup, or communication.

13. Updates; Severability; Preservation of Rights

ZNF may revise, update, or amend this Statement at any time by posting the revised version on the applicable Legal Page or other appropriate location.

Continued use of ZNF’s sites, services, or customer-facing channels after the effective date of an updated Statement constitutes acceptance to the fullest extent permitted by law.

If any provision of this Statement is held invalid, unlawful, or unenforceable, that provision shall be interpreted or limited only to the minimum extent necessary, and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

Official Accessibility Resources

The following official resources may be helpful for users seeking more information about web accessibility, effective communication, and accessibility standards:

• Guidance on Web Accessibility and the ADA (ADA.gov) opens in a new tab

• ADA Requirements: Effective Communication (ADA.gov) opens in a new tab

• Web Content Accessibility Guidelines (WCAG) 2.2 (W3C) opens in a new tab

• How to Meet WCAG 2.2 Quick Reference (W3C) opens in a new tab

14. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.