What is Proposition 65?

Last updated: February 1, 2025

1. Overview and Purpose

You may have noticed references to Proposition 65, or Prop 65, on our product labels or website, and you might be wondering what it signifies. Allow us to explain. Z Natural Foods (“ZNF”), headquartered in Palm Beach, Florida, issues this notice in compliance with the California Safe Drinking Water and Toxic Enforcement Act (commonly known as Proposition 65). The essence of Proposition 65 is to provide consumers with information regarding potential exposure to substances that could cause cancer, birth defects, or other reproductive harm. Importantly, the presence of a Prop 65 warning on our products does not imply that our products are dangerous or contaminated. Instead, it is a statutory requirement designed solely to enhance consumer awareness.

2. Detailed Explanation of Proposition 65

a. Nature and Scope of the Law
Prop 65 is unique in its approach to chemical safety. In contrast to federal regulations—which generally presume that a chemical is safe until scientific evidence indicates otherwise—Prop 65 adopts a precautionary stance. Any company wishing to sell a product within California must demonstrate that the product does not contain any chemicals listed under Proposition 65 at levels exceeding the established safe harbor thresholds.

b. Warning Label Requirements
If a product sold in or shipped to California may expose users to one or more of the over 1,000 substances identified by the State as potential causes of cancer, birth defects, or other reproductive harm, it must bear the required warning label. These substances include both synthetic and natural chemicals.

• Products and Environments Covered:
  This law applies to a wide range of products—from food and medications to items like batteries, computers, jewelry, clothing, vehicles, mobile phones, and furniture—as well as diverse environments such as coffee shops, grocery stores, restaurants, parking lots, amusement parks, and hospitals. It even covers naturally occurring hormones (e.g., testosterone and estrogen) in the human body.

3. Uniform Application and Consumer Transparency

a. Universal Labeling Decision
Due to the extensive reach of Proposition 65 and its enforcement beyond California’s borders, ZNF has elected to affix the Prop 65 warning to all products regardless of their final destination. Enforcement actions by private attorneys have increasingly targeted companies outside California that ship products into the state. As a smaller company, it is impractical to produce separate labeling for California-bound products; thus, we adopt a uniform labeling policy to ensure full compliance and transparency.

b. Legal Implications of the Warning
The presence of the warning does not prohibit products from being sold or shipped to California. Proposition 65 mandates that a warning be displayed when exposure to a substance could potentially cause more than “one extra case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime.” This requirement applies even when a substance is present at levels 1,000 times below the “no observable effect” threshold. Consequently, even minute quantities of substances such as lead, cadmium, or other listed chemicals will necessitate the warning label.

4. Testing, Safety, and Quality Assurance

ZNF is fully committed to maintaining the highest standards of product safety and quality.

• Rigorous Testing:
  Our products undergo comprehensive testing to ensure that any naturally occurring levels of heavy metals or other substances remain well below the safe harbor levels established by regulatory agencies, including the FDA, USDA, and World Health Organization (WHO).

• Natural Occurrence:
  Many plants, plant extracts, minerals, and food products may naturally contain trace amounts of heavy metals due to environmental factors. These low levels are inherent to nature and are not indicative of contamination.

5. Enforcement, Litigation, and Industry Context

a. Enforcement Actions
Lawsuits to enforce Proposition 65 may be initiated by the State of California or by private individuals and their attorneys who seek financial recovery through settlements. The dietary supplement industry, among others, has faced targeted enforcement actions concerning lead and other heavy metals.

b. Industry Impact and Natural Presence of Substances
Elements such as lead occur naturally in the environment, including in soils where plants and herbs grow. Detectable levels of lead are present in a variety of food products (e.g., fruit juices, seaweed, ginger, and chocolate) that many consider part of a healthy diet. Despite these occurrences, the FDA has established safe levels for such metals, and ZNF consistently ensures that our products meet or exceed these standards.

c. Legal and Financial Considerations
Although Proposition 65 was designed to protect consumers, some legal actions have been pursued primarily for financial gain. For example, in 2008, the average settlement in Prop 65 cases was approximately $123,000—a figure that largely reflects legal costs rather than product risk. This reality necessitates the inclusion of the warning labels on our products even when naturally occurring levels of heavy metals are well below the Prop 65 limits.

6. Label Warnings Displayed

The exact warning statements that appear on our product labels are as follows:

• California Proposition 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov/food

• California Proposition 65 WARNING: Consuming this product can expose you to chemicals, including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For further information go to www.P65Warnings.ca.gov/food

For additional information about California Proposition 65, please see:
http://www.oehha.ca.gov/prop65.html.

7. Disclaimer, Limitation of Liability, and Arbitration Agreement

• Informational Purposes Only:
  The information provided herein is solely to comply with legal requirements and inform consumers. It does not constitute legal, medical, or health advice.

• No Implied Warranty or Admission of Risk:
  The inclusion of a Proposition 65 warning does not imply that any product is unsafe, defective, or non-compliant with established safety standards.

• Limitation of Liability:
  ZNF expressly disclaims any liability—whether direct or consequential—arising from the display or interpretation of this notice. Any dispute or claim arising from or related to this notice shall be resolved exclusively through binding arbitration in accordance with the terms set forth in our Terms of Use Policy. By purchasing or using ZNF products, consumers expressly agree to these arbitration provisions.

8. Consumer Guidance and Health Recommendations

Despite the extensive legal requirements surrounding Proposition 65, ZNF remains committed to supporting your health. In light of today’s environmental challenges, we offer the following guidelines to help you maintain vibrant health:

• Daily Use of Adaptogen and Tonic Herbs: Incorporate adaptogenic and tonic herbs and foods into your daily routine.

• Whole Foods Nutrition: Nourish your body with whole foods to optimize its natural functions.

• Detoxification Support: Ensure that your body’s detoxification pathways are well-nourished and functioning optimally.

• Stress-Relief Activities: Engage in relaxing activities such as yoga, meditation, talk therapy, music therapy, or light and dance therapy.

• Hydration: Maintain adequate hydration to support detox processes.

• Protein Intake and Strength Training: Consume high-quality, food-based proteins regularly and engage in strength training exercises to sustain lean muscle mass.

9. Additional Information and External References

For further details on California Proposition 65, please visit the following websites:

• www.P65Warnings.ca.gov/food

• www.oehha.ca.gov/prop65

• WhyThisWarning.com

• Prop 65 Enforcement Scam – KrostCPAS

• The IPLaw Blog – Proposition 65

• Prop 65 Explained (Shopify PDF)

• Now Foods Proposition 65 FAQs

10. Industry Examples and Distributors

a. Companies Pursued for Prop 65 Non-Compliance
The list of companies in the nutritional supplement and broader consumer product industries that have faced enforcement actions under Proposition 65 is extensive and continues to grow. Examples include (but are not limited to):

4Life Research

Absolute Nutrition

Advanced Nutrient Science

Advanced Physicians Formula (NHK Laboratories)

Advocare International

AIM International

AL Global Corporation

Alfa Vitamins Lab

ALL ONE Nutritech

Aloe Vera of America

Amazon Herb Company American Body Building Products

American BodyBuilding Products

Arbonne International (Arbonne Essentials)

Arise & Shine Herbal Products

Aspen Group

AST Sport Science

ATF Fitness Products

Atrium Inc.

Ayush Herbs

Baseline Nutritionals

Beauty & Health International

Betty Lou’s

Bio-International

Biotics Research Corporation

Bristol Farms Pure Synergy

Bronson Nutritionals

Ceautamed Worldwide

Cell-Nique Corporation

CGNP Manufacturing

Champion Nutrition

Chi’s Enterprise

Continental Vitamin Company

Creations Garden Natural Products

DEVA Nutrition

DNS Nutrition

Dr. Health

Dr. Mercola

Dr. Schulze’s American Botanical Pharmacy

EarthLab (Wise Woman Herbals)

Erom

Forever Living

Forevergreen

FreeLife International

Full Green Circle

Futurebiotics

Garden of Life

General Nutrition Centers

Genesis Pure

Genesis Today

Genisoy Food Company

GHC ND Operations

Ginco International

Global Healing Center

Golden Flower Chinese Herbs

Golden Neo-Life Diamite International

Good Life International

Great American Products

Greens World

Health Body Services

Health Plus

Healthy Body Services

Healthy Directions

Healthy Healing

Healthy Natural Systems International

Heritage Health Products Company

ICA Health (Dr. Wilson’s Original Formulations)

ICC Industries

Inner Health Group

Institute for Vibrant Living

Integrated Sports Science

Integrity Health Group

ISI Brands

It Works Global

Jarrow Formulas

Kan Herb Company

Konsyl Pharmaceuticals

Kraft Foods

Labrada Nutrition

Life Extension (XtendOLife)

Life Force International

Living Intentions

LuckyVitamin Corporation

MacroLife Naturals

Max Muscle Sports Nutrition

MET-Rx Engineered Nutrition

Metagenics

Mountain Rose Herbs

MRI

MRM

Myogenix

Natrol

Natura Health Products

Naturade Operating Corporation

Natural Organics

Nature’s Answer (Greens Today, Tru Cleanse, etc.)

Nature’s Best

Nature’s Bounty

Nature’s Herb Company

Nature’s Plus

Nature’s Sunshine Products

Nature’s Way Products

Naturemed

Navitas Naturals

New England Greens

Nu Skin Enterprises

NuCare International

Nutraceutical Corporation

Nutri-Well International

Nutri-West

NutriBiotic

Nutricologiy

Optimum Nutrition

Organic By Nature

Organic India USA

Ortho Molecular Products

Promax Nutrition Corporation

ProSource

Pure Planet Products

Quick Trim

R-U-VED

Raw Indulgence

ReNew Life Formulas

Rexal Sundown

Robbins Research International

Self Health Resource Center (Dr. Clark Store)

Seychelles Organics

Sonne’s Organic Foods

Sunfood Superfoods

Sunrider International

Sunsweet Growers

Sunwarrior

Supreme Protein

Symmetry Corporation

Tao of Wellness

The Clean Program Corp.

The Synergy Company

Trace Minerals Research

TRC Nutritional Laboratories

TriVita

Ultimate Nutrition

United Herbal Sciences

United States Nutrition

Vega (Sequel Naturals)

Vibrant Health

Visual Sciences

Vital Pharmaceuticals

Vitamin Power

Vitamin Research Products

Vitamin Shoppe

VitaTech International

Vitonomy

Wellness Watchers Global

WellNX Life Sciences

Western Botanicals

Wholistic Botanicals

Windmill Health Products

World Health Products

Yerba Prima

b. Distributors
Examples of distributors in this sector include:

• Amazon.com, Drugstore.com, Pureformulas.com, Supplementwarehouse.com, DPS Nutrition, iHerb, GNC, Swanson Health Products, and Vitacost.com.

11. Policy Modifications and Entire Agreement

ZNF reserves the right to modify or update this Proposition 65 Notice at any time in its sole discretion to reflect changes in legal requirements or business practices. This Notice is an integral part of the overall legal policies governing your relationship with Z Natural Foods. Continued use of our products constitutes your acceptance of the current version of this Notice.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Legal Notice Disclaimer

Last Updated: February 1, 2025

1. General Provisions

Z Natural Foods ("ZNF"), headquartered in Palm Beach, Florida, presents the content on this website for informational purposes only. All information, including but not limited to product descriptions, nutritional data, supplement facts, and customer testimonials, is provided "as is" without any warranties, either express or implied. ZNF, along with its affiliates, directors, employees, and suppliers, explicitly disclaims any liability for errors, omissions, or inaccuracies in the information presented on this website. No assurance or warranty is made regarding the accuracy, completeness, timeliness, or reliability of the information provided herein.

2. Regulatory Status and Product Claims

The products and substances featured on this website have not been evaluated, certified, or approved by the United States Food and Drug Administration (FDA) or any comparable regulatory authority, including but not limited to the United States Department of Agriculture (USDA), World Health Organization (WHO), Federal Trade Commission (FTC), Federal Communications Commission (FCC), National Institutes of Health (NIH), or any other governmental agency. Consequently, any claims regarding the efficacy, safety, or intended uses of these products have not been substantiated by these agencies. Consumers are expressly advised that such products are not intended to diagnose, treat, cure, or prevent any disease, condition, or disorder. ZNF does not guarantee that the products meet any specific quality, safety, or performance standards and expressly disclaims all liability related to product claims.

3. Medical, Legal, and Professional Advice Disclaimer

Nothing on this website constitutes, or is meant to constitute, medical, legal, financial, or other professional advice. The information provided herein is not intended as a substitute for consultation with qualified professionals. Consumers should seek independent advice from healthcare providers, legal counsel, financial advisors, or other relevant professionals regarding any specific conditions or inquiries. ZNF expressly disclaims any liability arising from reliance on the information contained on this site. Under no circumstances shall ZNF be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of or reliance on any information, products, or services provided on this website.

4. Cautionary Notice and Recommended Usage Guidelines

• Usage and Dosage: It is strongly recommended that consumers initiate use of any ZNF product with a minimal quantity (e.g., 1/4 teaspoon for whole food powders or 1/10 teaspoon or less for extracts) once daily for the first week to monitor individual tolerance. In the absence of adverse effects, gradual increases in dosage may be considered at the user’s discretion and only after consultation with a qualified healthcare professional.

• Health Warnings: ZNF products are not intended for consumption by pregnant or breastfeeding women, children under the age of 18, or individuals with known medical conditions. Individuals using prescription medications, undergoing hormone replacement therapy, or with hormone-sensitive conditions (such as breast or prostate cancer, benign prostatic hypertrophy, or thyroid disease) must consult a healthcare professional prior to use. Self-diagnosis and self-treatment are strongly discouraged, and professional medical advice should be sought promptly for any health-related concerns.

• General Caution: Consumers are solely responsible for determining the appropriateness of the products for their personal circumstances. Any decision to use ZNF products is made entirely at the consumer’s risk. ZNF advises all users to consult with a qualified healthcare professional before starting any new dietary supplement regimen.

5. Allergen and Safety Information

The information provided on this website, including product descriptions, labels, nutritional and supplement facts, and allergen disclosures, is subject to errors and omissions. While ZNF makes every effort to ensure accurate and up-to-date information, it cannot guarantee the absence of errors. Certain products may contain known allergens, including but not limited to milk, egg, crustacean shellfish, solanaceous vegetables, fish, tree nuts, wheat, peanuts, nightshade, soybeans, and gluten. It is the responsibility of the consumer to carefully review all labels and ingredient lists and to consult a healthcare provider regarding any potential allergic reactions or interactions with other medications or supplements.

6. Limitation of Liability

Under no circumstances shall ZNF or its associated entities—including affiliates, directors, officers, employees, agents, and suppliers—be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• The use or inability to use the products or information provided on this website;

• Any errors, omissions, or inaccuracies in the content, even if ZNF has been advised of the possibility of such damages;

• Any interruption or delay in service, loss of data, or loss of profits arising out of or in connection with the use of this website or its products.

This limitation applies regardless of the theory of liability, including negligence, strict liability, or otherwise, and shall apply even if any remedy fails of its essential purpose.

7. Indemnification

By accessing and using this website, you agree to indemnify, defend, and hold harmless ZNF, its affiliates, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your use of this website, any violation of these terms, or any activity related to your account (including negligent or wrongful conduct).

8. Dispute Resolution and Arbitration

Any disputes arising out of or relating to the use of this website or the products offered herein shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use Policy ("TOU"). By accessing or using this website, you expressly agree to waive your right to pursue claims in any court or forum other than through arbitration. This provision shall survive any termination or expiration of your access to the website.

9. Severability and No Waiver

If any provision of this Legal Notice and Disclaimer is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this entire Legal Notice unenforceable or invalid, and such provisions shall be severed and replaced by enforceable provisions that most nearly achieve the original intent. The failure of ZNF to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

10. Governing Law and Force Majeure

This Legal Notice and Disclaimer, and any disputes related thereto, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. ZNF shall not be liable for any failure to perform its obligations hereunder due to causes beyond its reasonable control, including, without limitation, acts of God, natural disasters, war, terrorism, civil unrest, or any other force majeure event.

11. No Endorsement of Third-Party Content

Views or opinions expressed on this website or on any linked external platforms are those of the individual contributors and do not necessarily reflect the official policy or position of ZNF. These materials are provided solely for informational purposes and do not constitute an endorsement or recommendation by ZNF. ZNF disclaims any responsibility for the accuracy, content, or availability of information found on third-party websites.

12. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ZNF or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of ZNF and is protected by U.S. and international copyright laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without the express written consent of ZNF.

13. Changes to this Disclaimer

ZNF reserves the right to modify or update this Legal Notice and Disclaimer at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms. It is your responsibility to periodically review this Disclaimer for any updates.

By accessing or using the Z Natural Foods website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Legal Notice and Disclaimer. If you do not agree with these terms, you should immediately cease using this website and its associated services.

This Disclaimer is intended to be read in conjunction with all applicable Z Natural Foods policies and does not affect any mandatory rights under applicable law or governmental regulation.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Terms of Use

Updated: February 1, 2025

PLEASE READ THESE CONTRACTUAL TERMS AND CONDITIONS OF USE AND SERVICE (“AGREEMENT”) CAREFULLY. THIS DOCUMENT CONTAINS CRITICAL INFORMATION REGARDING YOUR LEGAL RIGHTS, OBLIGATIONS, AND POTENTIAL LIMITATIONS AND EXCLUSIONS OF LIABILITY.

By accessing, browsing, and/or utilizing the ZNaturalFoods.com website (the “Site”) and any associated services (“Services”), you (“Customer,” “Your,” “Consumer,” “Wholesaler,” “Retailer,” “Distributor,” “Client,” “Viewer,” or “Website Visitor”) irrevocably acknowledge and agree that you have fully read, comprehended, and assented to be legally bound by these Contract Terms. Your use of the Site is expressly conditioned upon your adherence not only to these Terms but also to all applicable federal, state, local, and international laws and regulations – including, without limitation, U.S. export and re-export control laws. If you do not agree with these Terms or any part thereof, you must immediately cease accessing or using the Site and its Services.

1. BINDING AGREEMENT

This Agreement constitutes a legally binding contract between you and Z Natural Foods LLC (“Z Natural Foods,” “ZNF,” “We,” “Us,” “Our,” “Store,” or “the Company”), whose principal offices are located in Palm Beach, Florida. Regardless of whether you are aware of or have reviewed any of our other legal policies or published terms—collectively referred to as the “TOU” (which includes, without limitation, the Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out, and any other notices or terms now or hereafter promulgated)—you are unconditionally bound by all such provisions upon accessing or utilizing this Site. No subsequent or separate document or communication shall modify or amend these Terms unless expressly agreed to in a written instrument duly executed by both you and ZNF.

2. NO AMENDMENTS OR ADDITIONAL TERMS

Any attempt by you or any third party to alter, supplement, or amend these Terms – or to place orders for products or services subject to any additional, conflicting, or modified terms – shall be considered null and void unless such modifications are memorialized in a written agreement signed by both parties. No course of conduct, purchase order, or other document shall be deemed to modify these Terms.

3. SCOPE OF APPLICATION

You are currently viewing a page of one or more websites owned or controlled by ZNF. The Site and all Services provided by ZNF, including all communications in connection with business operations, sales, or otherwise, are furnished expressly on an “as is” basis. The materials contained herein are protected by United States Copyright Law as well as international treaties. ZNF maintains and operates the Site from its offices in West Palm Beach, Florida, USA. While every effort is made to ensure the accuracy, accessibility, and appropriateness of the content for users within the United States, ZNF does not warrant that the materials are suitable or lawful for access from jurisdictions where their publication or use is prohibited. Users who access the Site from such jurisdictions do so at their own risk and are solely responsible for compliance with all applicable local laws.

4. MATERIAL TERMS AND CONDITIONS

By using the Site and Services, you acknowledge and agree to the following key provisions:

• Information Collection and Privacy:
  You expressly consent to the collection, utilization, and disclosure of your personal and other information in accordance with the ZNF Privacy Policy, which is hereby incorporated by reference and is available at www.znaturalfoods.com/pages/legal#tab-2.

• “As Is” Provision and Limitation of Liability:
  The Site, all content, and Services are provided on an “as is” and “as available” basis without any express or implied warranties, including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement. ZNF’s liability to you is expressly limited as detailed further below.

• Binding Arbitration:
  Any dispute, controversy, or claim arising out of or relating to this Agreement or your use of the Site and Services shall be resolved exclusively through binding arbitration, as further detailed in the Arbitration Policy incorporated herein by reference. By accepting these Terms, both you and ZNF irrevocably waive any right to a trial by jury or to participate in any class or representative action.

• Legal Policies and Notices Incorporation:
  When you use our Site, Services, or Service Providers, place an order, or contact us, you acknowledge that you have read, understand, and agree to be bound by all of our policies referenced and/or published on this site. These policies, collectively referred to as TOU, include the Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out, and any other notices or terms now or hereafter promulgated.

5. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

Before utilizing any of ZNF’s Services, placing an order, or communicating with our customer service, you must carefully review and understand this Agreement in its entirety. By accessing or using the Site, Services, or any associated communication channels, you expressly affirm that you have read, fully understood, and voluntarily accept all the terms and conditions contained herein. Your continued use of the Site constitutes your unambiguous acceptance of any modifications that may be made by ZNF from time to time, effective upon posting or notification.

6. VALIDITY, ENFORCEABILITY, AND SURVIVAL OF PROVISIONS

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be reformed to the extent necessary to reflect the original intent in a valid and enforceable manner, and the remainder of the Agreement shall remain in full force and effect. Notwithstanding termination or suspension of this Agreement, the following provisions shall survive: warranties, limitation of liability, binding arbitration, waiver of class-action rights, severability, copyright and licensing, use restrictions, idea submissions, indemnification, third party rights, accessibility, miscellaneous provisions, California Prop 65 Warning, and all overarching contractual obligations.

7. CONTINUING OBLIGATIONS POST-TERMINATION

Upon the termination or expiration of this Agreement—regardless of the terminating party—both you and ZNF shall remain bound by all continuing obligations under this Agreement, except for those provisions that specifically pertain solely to the limited license granted to you or modifications to the Service, which shall cease upon termination.

8. GOVERNING LAW, JURISDICTION, AND ARBITRATION VENUE

This Agreement, including any transactions conducted on or through the Site, shall be governed exclusively by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict-of-law principles. Both you and ZNF irrevocably consent to submit to the exclusive jurisdiction and venue of the state and federal courts located within Florida for any disputes arising out of or relating to this Agreement. To the maximum extent permitted by law, both parties further agree that all such disputes shall be resolved solely through binding arbitration in Florida, in accordance with the procedures detailed herein and in any accompanying arbitration policy. Use of the Site and Services in any jurisdiction that does not recognize or enforce these arbitration provisions is strictly prohibited.

9. NO JOINT VENTURE, PARTNERSHIP, EMPLOYMENT, OR AGENCY RELATIONSHIP

Nothing contained in this Agreement shall be construed as creating a joint venture, partnership, employment, or agency relationship between you and ZNF. ZNF’s obligations under this Agreement are subject to prevailing laws and legal procedures, and nothing herein limits ZNF’s right to comply with governmental, judicial, or law enforcement requests, orders, or requirements regarding your use of the Site or Services, or any information provided by you.

10. COMPREHENSIVE LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

Acceptance of Terms of Use:
By accessing or using the Z Natural Foods website, its content, Services, or by placing any order (via the Internet, telephone, facsimile, or any other means), you unconditionally agree to be bound by these Terms. Your use of ZNF’s Services signifies your affirmation that you have read, understood, and accepted these Terms in their entirety.

Information Accuracy and Liability Disclaimer:
The information provided on the Site is aggregated from various sources and information providers. Neither ZNF nor any information provider warrants the accuracy, completeness, timeliness, or reliability of any content. All such information is provided without warranties of any kind, either express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose. Should any liability arise from claims related to inaccuracies or errors, the aggregate liability of ZNF or any information provider shall not exceed the fees paid by you for the specific service or information provided. Neither direct nor consequential damages, whether arising from warranty, contract, tort (including negligence), strict liability, or otherwise, shall be attributable to ZNF or its information providers.

General Informational and Healthcare Disclaimer:
All information on the Site is intended solely for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. The Site does not recommend or endorse self-management of any health condition and does not cover every possible disease, ailment, or treatment. Users are advised to seek prompt advice from qualified healthcare professionals regarding any health-related concerns and should not delay seeking such advice based on content provided by ZNF. For further details, please refer to our Legal Notice Disclaimer.

Limitation of Liability:
Under no circumstances shall ZNF, its affiliates, officers, directors, employees, agents, or service providers be liable for any damages whatsoever arising out of or in connection with your use or inability to use the Site, Services, content, products, or any information provided—whether such liability arises from breach of contract, statutory duty (including ADA accessibility issues), negligence, tort, or otherwise. This limitation includes, but is not limited to, any direct, indirect, incidental, consequential, special, punitive, or exemplary damages (including lost profits, business interruption, medical expenses, and legal fees), regardless of whether ZNF has been advised of the possibility of such damages.

Specific Exclusions:
The foregoing limitations of liability apply equally to all damages incurred from or relating to (i) any failure of performance, error, omission, interruption, computer virus, or network failure; (ii) any misleading or deceptive conduct by ZNF or its service providers; and (iii) any direct, incidental, or consequential damages.

Disclaimer of Warranties:
ZNF expressly disclaims all warranties, whether express or implied, including without limitation any warranty of non-infringement, merchantability, or fitness for a particular purpose. ZNF makes no representations regarding the efficacy, safety, nutritional potency, or suitability of any products offered on the Site. Products have not been evaluated by the Food and Drug Administration (FDA), the United States Department of Agriculture (USDA), or any comparable regulatory authority, and are not intended to diagnose, treat, cure, or prevent any disease.

11. INDEMNIFICATION AND DEFENSE

You agree to indemnify, defend, and hold harmless Z Natural Foods, its subsidiaries, affiliates, officers, directors, employees, agents, and service providers from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses—including reasonable attorneys’ fees and legal costs—that arise out of or are related to:
• Your use of the Site or Services;
• Any breach or violation of this Agreement; or
• Any infringement or misappropriation of any intellectual property or other rights of any third party by you.

This indemnification obligation shall survive the termination or expiration of this Agreement.

By continuing to access or use the Z Natural Foods website, Services, or any related communication channels, you acknowledge that you have read, understood, and unconditionally accept all terms and conditions set forth herein. If you do not agree to be bound by these Terms, you are expressly prohibited from accessing or using the Site and its Services.

12. GENERAL DISCLAIMER

12.1 Product Warranty Disclaimers
Z Natural Foods (ZNF) unequivocally disclaims all warranties and liability related to any products, except as expressly provided elsewhere in this Agreement or any other applicable policy referenced on our website. This disclaimer includes, but is not limited to, any implied warranties of merchantability, non-infringement, and fitness for a particular purpose with respect to all content, products, and services offered by ZNF. Under no circumstances shall ZNF be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use or inability to use any product, service, or content—even if ZNF has been advised of the possibility of such damages.

12.2 Representations and Warranties by You
You represent and warrant that you possess the legal authority and capacity to agree to and be bound by the terms of this Agreement. If you are under 18 years of age, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. You further warrant that all information provided to ZNF is accurate, current, and complete, and that you own or have sufficient rights to meet your obligations under this Agreement. Additionally, you affirm that your use of ZNF and its Services is lawful in every jurisdiction in which you access or use the Site.

12.3 Disclaimer of Warranties for Site and Products
You acknowledge that your use of ZNF’s Services, content, and products is entirely at your own risk. The Services are provided "as is" and "as available" without any warranties of any kind, either express or implied. ZNF disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ZNF does not warrant that the Services will meet your requirements, operate without interruption, be timely, secure, or error-free, or that the results obtained from the use thereof will be effective, accurate, or reliable. Furthermore, no warranty is provided regarding the quality, accuracy, timeliness, usefulness, completeness, or reliability of any materials on ZNF sites or products, nor does ZNF guarantee that its sites or servers are free of viruses or other harmful components. Any instructions, guidance, or recipes provided are offered without any guarantee of success.

12.4 Enforceability of Third-Party Indemnification
The indemnification provisions set forth in this Agreement extend to and may be enforced by ZNF and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers. Each such entity or individual is entitled to assert these rights directly against you.

12.5 Limitation of Liability
ZNF unequivocally disclaims all warranties and liability for any information disseminated through its website or via any form of communication—including email, chat, phone, social media, or otherwise—particularly regarding health and nutrition supplements. The information provided is solely for discussion with healthcare professionals and must not be construed as medical advice. ZNF makes no representations regarding the efficacy, safety, nutritional potency, or suitability of any products offered. Products have not been evaluated by the U.S. Food and Drug Administration (FDA) or the United States Department of Agriculture (USDA) and are not intended to diagnose, treat, cure, or prevent any disease. In no event shall ZNF be liable for any damages arising out of or in connection with your use of the Site, Services, content, or any products or information provided, including but not limited to lost profits, business interruption, medical expenses, or legal fees, regardless of the legal theory upon which any claim is based (warranty, contract, tort, strict liability, etc.), even if ZNF has been advised of the possibility of such damages.

12.6 Medical Disclaimer and Health Information Guidance

    12.6.1 General Information Disclaimer
The information provided on the Z Natural Foods website is intended solely for general informational purposes and must not be construed as professional medical advice, diagnosis, or treatment. ZNF disclaims all representations and warranties regarding the efficacy, safety, potency, or suitability of any specific nutrient or product for any individual or circumstance. The applicability of such information may vary, and it should never substitute for professional medical advice. For further details, please refer to our Legal Notice Disclaimer.

    12.6.2 Consultation Requirement
You are strongly urged to consult with a qualified healthcare professional before initiating any dietary, nutritional, herbal, or homeopathic supplement, or before undertaking any new diet, exercise, or supplementation program. This recommendation is especially critical if you are under 18 years old, pregnant, nursing, or have any preexisting health conditions. Your healthcare provider is best equipped to determine the suitability of any regimen for your personal needs.

    12.6.3 Caution Against Disregarding Professional Advice
Do not ignore or postpone seeking professional medical advice based on any information provided on the ZNF website or via communication with ZNF. Should you have or suspect you have a medical issue, immediately consult your healthcare provider. ZNF does not endorse or validate any specific tests, studies, physicians, products, procedures, or opinions that may be mentioned on the Site; all such use is solely at your own risk.

    12.6.4 FDA Disclaimer and Product Information
All information, products, descriptions, claims, reviews, and testimonials on this Site have not been evaluated by ZNF or the U.S. Food and Drug Administration (FDA) and are provided for informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a healthcare professional before using any product or initiating any dietary, exercise, or supplementation program.

    12.6.5 Safety and Well-Being Emphasis
Z Natural Foods prioritizes your safety and well-being. We recommend that you consult a qualified professional for any health concerns persisting longer than two weeks. Inform your healthcare provider about any supplemental nutrition you are using, and do not discontinue any prescribed medication without prior consultation with your physician. Individual results may vary, and any claims of guaranteed health improvements should be approached with caution. The information provided is intended to support—not replace—the professional relationship between you and your healthcare providers.

13. PRODUCT TERMS AND CONDITIONS, PAYMENT TERMS, AND PROMOTIONS

13.1 Product Terms and Conditions
(a) Product Information and Updates:
Z Natural Foods (ZNF) regularly reviews and updates its Foods Policy and associated product information. Despite our diligent efforts to maintain accuracy, occasional inaccuracies or errors may occur in product descriptions, photographs, labeling, nutrition facts, nutritional potency, or claims. ZNF reserves the right to discontinue or limit products and to modify prices and promotions without prior notice. We continually strive to ensure the accuracy and reliability of all information on our Site and Services and welcome feedback regarding any discrepancies or misrepresentations.

(b) Product Availability and Pricing:
All products offered by ZNF are subject to availability. ZNF reserves the right to refuse or cancel orders if any errors related to product quantity, price, or information are identified, thereby absolving ZNF of any resulting liability. In the event an order is canceled after your account has been charged, ZNF will issue a credit to your account for the charged amount.

(c) Authorized Distributor and Warranty Policy:
To ensure product quality and reliability, ZNF maintains a network of authorized dealers. Warranties are honored only for items purchased directly from ZNF or an authorized ZNF dealer and require valid receipts or proof of purchase. Products purchased from unauthorized dealers, or where the original label has been removed or altered, void any applicable warranty. Customers are urged to verify authorized dealers to ensure product quality and warranty validity.

13.2 Terms of Payment and Account Responsibilities
(a) Purchasing Terms:
All e-commerce transactions facilitated by ZNF, or its authorized service provider, are governed by this Agreement. ZNF is not responsible for goods or services procured via external websites or pages—even if linked from our Site. You must report any product issues for support within a 30-day period. The sole remedy for product issues and the maximum liability of ZNF shall be limited to the amount you paid for the product.

(b) Acknowledgment of Payment Terms:
You acknowledge that ZNF reserves the right to charge for its services and may change fees at its discretion. If your account or membership is terminated due to a breach of this Agreement, no refund of prepaid fees or payments shall be provided. By purchasing or using ZNF credits or making direct payments, you agree to comply with the applicable payment terms.

(c) Payment Procedures:
Payment is required prior to acceptance or shipment of an order unless otherwise agreed in writing by ZNF. Acceptable payment methods include credit card, money order, wire transfer, or other prearranged methods subject to credit approval. Invoices must be paid within the specified period, and ZNF reserves the right to invoice parts of an order separately. Price quotations are valid for the period stated, and orders shall only be binding upon ZNF’s acceptance.

(d) Order Acceptance and Limitations:
An order confirmation does not constitute acceptance of your order or a binding offer to sell. ZNF reserves the right to accept or decline orders until delivery. Additionally, ZNF may limit the quantity of items in an order and will notify you accordingly. Orders exceeding $500.00 require pre-approval in accordance with our credit and fraud prevention policy. ZNF retains the right to refuse, cancel, or require the return of products not meeting these conditions.

(e) Taxes and Shipping Charges:
You are responsible for all taxes related to the sale or use of our products. Taxes and shipping charges will be listed separately on the invoice. Without a valid tax exemption certificate, you are responsible for all applicable sales and other taxes, except for ZNF’s franchise or net income taxes. Depending on product availability, multiple items in an order may be shipped separately.

(f) Password Security and Account Usage:
Upon registration, you will select a password. You must maintain the confidentiality of your password and refrain from using another member’s account, username, or password—or disclosing your password to third parties. You are required to immediately notify ZNF of any unauthorized account usage or password breach and are solely responsible for all activities conducted through your account.

(g) Accessibility Commitment:
ZNF is committed to ensuring that our products and digital services are accessible to all users, including individuals with disabilities. We adhere to the W3C WCAG V2.1 Level AA guidelines in designing and developing our products. To maintain accessibility, we routinely audit our offerings using assistive technologies (such as JAWS, NVDA, VoiceOver, and TalkBack), both internally and via third-party evaluations. For further details, please refer to our Accessibility Statement.

(h) Title and Risk of Loss:
Title to products and any associated software remains with ZNF or the applicable licensor(s). Risk of loss transfers from ZNF to you upon shipment from our facility. If ZNF selects the shipping carrier, any loss or damage during transit is ZNF’s responsibility; if you select the carrier, you assume responsibility for any loss or damage incurred during shipping.

13.3 Terms and Conditions for Promotions at Z Natural Foods
(a) Promotion Overview:
ZNF may offer various promotions—including coupons, contests, sweepstakes, sales, auctions, discounts, and special offers (“Promotions”)—through our Site or affiliated community sites. These Promotions are designed to provide additional value and engagement for our customers.

(b) Additional Terms for Promotions:
Each Promotion may be subject to its own set of Additional Terms, which will be provided to participants and are integral to this Agreement. Your participation in any Promotion constitutes your acceptance of such Additional Terms.

(c) Reservation of Rights:
ZNF reserves the exclusive right to modify, cancel, or amend any Promotion—including its terms, coupons, discounts, or offers—at any time and for any reason without prior notice. ZNF also retains the right to disqualify or withdraw any promotional offer at its sole discretion.

(d) Eligibility:
Participation in Promotions is open to individuals who are legally capable of entering into binding contracts under applicable law. ZNF employees and their immediate family members may be excluded from participation. Specific eligibility criteria for each Promotion will be defined in its Additional Terms.

(e) Promotion Period:
Each Promotion will run for a specified period as outlined in its Additional Terms. ZNF reserves the right to alter the duration of any Promotion at its discretion.

(f) Participation and Entry:
To participate, you must adhere to the instructions provided in the Promotion details. Incomplete, late, or non-compliant entries may be disqualified.

(g) Prizes and Redemption:
Details regarding prizes—including their nature, value, and redemption terms—will be provided for each Promotion. Prizes are non-transferable and must be accepted as awarded. Taxes and fees associated with prize redemption are the sole responsibility of the prize recipient.

(h) Winner Selection and Notification:
Winners will be selected according to the methods specified in each Promotion and notified accordingly. Failure to respond, claim a prize, or comply with the Promotion requirements may result in forfeiture.

(i) General Conditions:
Participants must comply with all applicable federal, state, and local laws. ZNF reserves the right to disqualify any participant engaging in fraudulent or unfair practices.

(j) Limitation of Liability (Promotions):
ZNF shall not be liable for any errors, omissions, interruptions, deletions, defects, delays, or failures in conducting Promotions. ZNF reserves the right to cancel or modify Promotions due to unforeseen circumstances.

(k) Privacy for Promotions:
Participation in any Promotion constitutes your agreement to the collection and use of your personal information in accordance with ZNF’s Privacy Policy and any Promotion-specific terms.

Your engagement with our products, services, and Promotions is additionally governed by our comprehensive legal framework—which includes the Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, and CCPA Opt-out.

14. ENTIRE AGREEMENT AND GOVERNING LAW

14.1 Entire Agreement Clause
This Agreement, together with all legal policies and notices referenced herein—including, without limitation, the Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, and CCPA Opt-out—constitutes the complete and exclusive understanding between you and ZNF regarding your use of the ZNF website and Services. This Agreement supersedes all prior or contemporaneous written or oral agreements, communications, or proposals related to the Site and Services. A printed version of this Agreement, along with any electronic notices, shall be admissible in judicial or administrative proceedings to the same extent as original printed business documents. Both parties agree that this Agreement and all related documents shall be drafted and interpreted in English, and in the event of any conflict, the English version shall prevail.

14.2 Governing Law
This Agreement, including all terms contained herein, shall be governed by and construed in accordance with the laws of the State of Florida, excluding its conflict-of-law rules. By entering into this Agreement, you waive any and all objections to the jurisdiction and venue of the state and federal courts located in Florida.

15. MISCELLANEOUS PROVISIONS

15.1 Force Majeure
ZNF shall not be liable for any failure to perform or delay in performance of any obligation under this Agreement resulting from events beyond its reasonable control, including but not limited to natural disasters, labor strikes, government orders, war, terrorism, or any other unforeseeable events ("Force Majeure"). In such circumstances, performance is suspended for the duration of the Force Majeure event.

15.2 User Feedback and Submissions
Any feedback, suggestions, or other information you provide regarding the Site, products, or Promotions becomes the sole property of ZNF. By submitting such information, you grant ZNF a worldwide, royalty-free, perpetual license to use, reproduce, modify, distribute, and disclose such information without any obligation of compensation or attribution.

15.3 Third-Party Content and Links
The Site may contain links to third-party websites or display content from third-party sources. ZNF does not control, endorse, or assume any responsibility for the accuracy, reliability, or legality of such third-party content or websites. Accessing any third-party content is at your own risk, and ZNF shall not be liable for any damages or losses arising from your use of such content.

15.4 Electronic Communications and Consent
By using the Site and Services, you consent to receive electronic communications from ZNF. Such communications, including notices and other information, shall be deemed to have been duly given if sent to the email address you provided, and these electronic communications shall have the same force and effect as written notices.

15.5 Modifications to Product or Promotional Terms
ZNF reserves the right to modify, update, or discontinue any product details, pricing, promotions, or related terms at any time. Any such modifications will be posted on the Site and will take effect immediately upon posting. It is your responsibility to review the applicable terms periodically.

16. Dispute Resolution, Binding Arbitration, Waiver of Class Action Rights, Severability, and Legal Rights Agreement

PLEASE READ CAREFULLY. THIS SECTION SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

16.1 Inauguration of Preliminary Dispute Resolution Process
Z Natural Foods prioritizes customer satisfaction and strongly encourages you to initially contact our Customer Care team regarding any concerns or issues with our Services, as many matters can be amicably resolved through such discussions. To expedite resolution and reduce the costs associated with any potential Dispute (as defined herein), both parties agree to a sixty (60) day period of informal negotiation—hereinafter referred to as the "Initial Dispute Resolution Period"—which commences upon receipt of a written Dispute notice from the other party. All notices from you should be sent to legal@znaturalfoods.com, and Z Natural Foods shall dispatch its notices to the email address you have provided.

A valid Dispute notice that triggers the Initial Dispute Resolution Period must include:
(a) the subject line containing "Notice of Dispute";
(b) a comprehensive description of the claim or dispute and the relevant circumstances;
(c) the date on which the Dispute arose;
(d) the specific remedy or resolution sought; and
(e) the name, email address, and physical address of the party initiating the Dispute.
During this period, a conference (in person or via telephone/video conference) will be convened—with your personal attendance required (counsel participation being optional)—to amicably resolve the dispute. Unless otherwise mutually agreed, each Dispute will be addressed in an individualized conference. Compliance with this informal resolution process is a mandatory condition precedent to initiating any subsequent arbitration or litigation.

The applicable statutes of limitations and filing deadlines for the Dispute shall be tolled during the Initial Dispute Resolution Period. Failure to engage in this required informal negotiation process may result in judicial intervention to suspend further arbitration or litigation proceedings related to the Dispute. Additionally, the designated arbitration provider is instructed to refuse administration or charge fees for any arbitration that violates the terms of this process, except where prohibited by law.

16.2 Acknowledgment of Interstate Commerce and Governing Law
The parties acknowledge that the terms set forth herein form part of a transaction affecting interstate commerce. Consequently, any arbitration conducted under these Terms of Use (TOU) shall be governed by the Federal Arbitration Act (9 U.S.C., Sections 1-16). Both you and Z Natural Foods agree that any dispute, claim, or controversy arising after the effective date of these Terms—including those stemming from the TOU or your use of the Services ("Dispute")—shall be definitively resolved exclusively through binding arbitration, except as expressly provided in Section 16.21 below.

16.3 Initiation of Binding Arbitration
Should a Dispute persist beyond the Initial Dispute Resolution Period and any subsequent discussion or negotiation, either party may initiate binding arbitration. Such arbitration shall be conducted pursuant to the Comprehensive Arbitration Rules and Procedures of JAMS, including any applicable Expedited Procedures, unless the circumstances constitute a Mass Arbitration to be conducted before National Arbitration and Mediation (NAM), as defined herein. If JAMS is unavailable to administer the arbitration, either party may submit the Dispute to another recognized national arbitration entity that administers disputes in a manner substantially similar to the Expedited Procedures under the JAMS Comprehensive Arbitration Rules. Alternatives may include, but are not limited to, the American Arbitration Association (AAA) or FORUM, or any other platform jointly approved by you and Z Natural Foods. In the event of any conflict between the rules of the chosen arbitration administrator and this Arbitration Agreement, the provisions of this Agreement shall prevail. Any arbitrators selected must be duly licensed legal practitioners in the state where the arbitration is conducted and must possess comprehensive knowledge of the substantive law applicable to the Dispute.

16.4 Decisiveness and Confidentiality of Arbitration Outcome
The decision rendered by the arbitrator(s) shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. Both parties agree to maintain strict confidentiality regarding all aspects of the arbitration process and its outcome—including the occurrence of arbitration, all discussions, and the resulting award—except where disclosure is required by law or is necessary to implement or enforce the arbitration award.

16.5 Arbitration Rights and Obligations
The parties, identified herein as "Customer" (which includes Reseller, Wholesaler, Consumer, and/or Website Visitor) and "Z Natural Foods" (including its assignees, agents, employees, consultants, independent contractors, officers, parent companies, sister companies, directors, shareholders, subsidiaries, members, affiliates, predecessors, successors, suppliers, and licensors, collectively "Service Providers"), mutually acknowledge and agree that any Dispute of any nature, regardless of the underlying theory (whether contractual, tortious, statutory, common law, or equitable), shall be resolved exclusively through binding arbitration in accordance with the protocols set forth herein. Either party may invoke the binding arbitration process at any time once the preliminary requirements have been satisfied.

16.6 Commencing Arbitration
After the expiration of the Initial Dispute Resolution Period, any party electing to initiate arbitration shall submit a formal written demand for arbitration to the opposing party and to the agreed-upon arbitration provider. Any arbitration demand against ZNF must be addressed to Z Natural Foods, LLC., attention General Counsel, at the designated address. By submitting a demand for arbitration, the initiating party and its counsel certify, after reasonable inquiry, that:
(i) the arbitration is being initiated in good faith and not for purposes of harassment or undue delay;
(ii) the claims are supported by existing law or a well-founded argument for the creation or modification of legal principles;
(iii) the factual assertions are, or will be upon reasonable investigation, supported by evidence; and
(iv) all preliminary conditions—including the Initial Dispute Resolution Period—have been fully satisfied.

Both parties agree to engage fully in all necessary procedures and execute all required documents to effectuate the arbitration proceedings. The designated arbitrator shall have the authority to rule on all dispositive motions, including motions for judgment on the pleadings, summary judgment, or partial summary judgment.

16.7 Timeliness and Confidentiality of Arbitration Proceedings
All parties, including the Arbitration Administrator, arbitrators, and disputants, shall endeavor to conclude the arbitration proceedings within 180 days from the initiation of the claim, to the extent possible. The confidentiality of all arbitration proceedings is paramount and shall be strictly maintained by all participants, except when disclosure is required by law or necessary for routine business purposes. This confidentiality obligation is intended to preserve the integrity and privacy of the arbitration process. Both parties acknowledge the impact of interstate commerce on this transaction and agree that this Arbitration Agreement is governed by the Federal Arbitration Act (Title 9 of the U.S. Code). In instances where federal law is inapplicable, unenforceable, or void, the laws of the State of Florida shall govern.

16.8 Designation of Venue and Arbitration Procedure
For U.S. residents, arbitration hearings shall be held in the county of your residence or at another mutually agreed-upon location. Non-U.S. residents shall participate in arbitration hearings in Palm Beach County, Florida, or at another mutually agreed-upon venue. If the amount in dispute does not exceed $25,000, the arbitration process may primarily involve document submissions unless the arbitrator, in their discretion, requires an in-person hearing. Both you and Z Natural Foods reserve the right to participate remotely in in-person hearings unless the arbitrator stipulates otherwise. All arbitration proceedings shall be conducted in English.

Notwithstanding the above, both parties submit to the exclusive jurisdiction and venue of state or federal courts in Palm Beach County, Florida, for any disputes that are not subject to arbitration—except for those disputes eligible for small claims court proceedings, which may be filed in the county of your residence. Both parties waive any objections regarding jurisdiction, venue, or inconvenient forum for such disputes.

Arbitration will be conducted before a single neutral arbitrator, focusing solely on the dispute between you and Z Natural Foods. The proceedings will occur in English in Palm Beach County, Florida, either in person, via telephone, or by video conference, as mutually agreed or as determined necessary by the arbitrator. The process shall be dedicated to an efficient and timely exchange of documents and arguments.

16.9 Small Claims Court Alternative
Both parties retain the option to seek resolution of disputes or claims within the jurisdictional limits of small claims court. If arbitration is initiated before the formal appointment of an arbitrator, either party may elect to resolve the dispute in small claims court by providing written notice to both the opposing party and the arbitration provider. Upon such notice, the arbitration provider may close the arbitration proceedings, and neither party shall incur filing fees. Any dispute regarding the appropriateness of small claims jurisdiction shall be determined by a small claims court or another court of competent jurisdiction, not by the arbitrator.

16.10 Authority and Resolution of Arbitrator
The arbitrator shall issue a written, final, and binding decision on the dispute. Upon request, the arbitrator shall provide a detailed statement of reasons for the decision. The arbitrator is obligated to adhere to applicable law when rendering their decision, and the resulting award may be converted into a judgment in any court with appropriate jurisdiction. Both parties agree to abide by and enforce the arbitrator's decision as the conclusive resolution of the dispute.

16.11 Arbitrator’s Authority and Scope Determination
The arbitrator is exclusively empowered to determine the scope and applicability of this arbitration agreement, including whether a particular Dispute falls within its purview. The arbitrator shall have sole jurisdiction to address any issues concerning the validity, enforceability, or extent of this arbitration agreement and is empowered to grant any legal or equitable relief—including injunctive relief and damages—that a court would be authorized to grant.

16.12 Cost and Fee Allocation
The rights to recover attorneys’ fees, costs, and arbitration fees arising from disputes under this Agreement shall be determined by applicable law and relevant arbitration rules. The Arbitration Administrator will specify all fees and expenses incurred during the arbitration process in accordance with legal restrictions. Each party shall generally bear its own attorneys’, experts’, and witness fees, irrespective of the arbitration outcome, unless otherwise mandated by law. However, if one party’s claims, defenses, or procedural strategies are determined to be unfounded, malicious, harassing, or frivolous, the opposing party may request that the arbitrator award attorneys’ fees and related costs on a discretionary basis pursuant to the applicable rules.

16.13 Configuration of Mass Arbitration with NAM
Notwithstanding any previous agreements to utilize JAMS for arbitration and subject to the exceptions provided in Section 16.21 below, if twenty-five (25) or more arbitration demands concerning similar subject matter or sharing legal or factual issues are submitted by the same or coordinated counsel, such proceedings shall constitute a "Mass Arbitration." In that event, the Mass Arbitration shall not be governed by JAMS Rules nor administered by JAMS but shall instead be conducted by National Arbitration and Mediation (NAM) pursuant to its rules, excluding any provisions that facilitate class-wide arbitration ("NAM Rules"). Both parties agree to comply with the Mass Filing Supplemental Dispute Resolution Rules and Procedures established by NAM. Prior to initiating any Mass Arbitration with NAM, both parties shall jointly notify NAM of their intent to proceed under these protocols. Each individual claim within the Mass Arbitration must be submitted in accordance with NAM’s established forms and directives. Should either party fail to adhere to these protocols, the other party may petition NAM for enforcement orders. All arbitration proceedings and associated fees in a Mass Arbitration shall be deferred pending resolution of such enforcement measures. If the Mass Arbitration procedures are deemed invalid or if NAM declines administration, the disputes comprising the Mass Arbitration will be managed by the American Arbitration Association (AAA) in accordance with the terms of this Agreement.

16.14 Management and Efficiency in Mass Arbitration
Both parties agree to cooperate fully during Mass Arbitration proceedings to ensure an efficient, cost-effective resolution. This cooperative effort includes:
(1) the appointment of a Procedural Arbitrator to manage and expedite the process, including making decisions on proposals aimed at streamlining the arbitration when mutual agreement is lacking; and
(2) the establishment of an expedited schedule for the arbitration proceedings.

16.15 Class and Collective Action Exclusion
To the maximum extent permitted by applicable law, the parties (herein "You" and "Z Natural Foods (ZNF)") mutually agree to resolve all disputes solely on an individual basis. You expressly waive any right to participate in any class action, collective action, or class arbitration. Neither party may combine multiple individual claims into a single arbitration proceeding or initiate any form of collective or representative action, unless both parties expressly agree in writing. If you initiate any class or representative action against ZNF, you shall be liable to compensate ZNF $500 per day until such action is withdrawn, and you will be responsible for all related costs and legal fees incurred by ZNF.

16.16 Jury Trial Waiver
By accepting these Terms of Use (TOU), both you and Z Natural Foods expressly waive your right to a jury trial in any judicial proceeding and agree not to participate in any class actions. This Agreement shall be interpreted and enforced under the Federal Arbitration Act. Notwithstanding this waiver, either party retains the right to pursue resolution in small claims court for disputes that fall within that court’s jurisdiction. In the event that either party fails to adhere to the binding arbitration provisions after a legitimate request, the non-complying party shall bear all costs and expenses incurred by the other party in enforcing this arbitration provision.

16.17 Prescriptive Period for Commencement of Actions
Notwithstanding any other statute or law, it is mutually agreed that any claim or cause of action arising out of or related to your use of the Services or these Terms must be commenced within one (1) year from the date the claim or cause of action arose. Failure to initiate action within this period shall result in the permanent waiver and forfeiture of such claim or cause of action. This one-year limitation applies equally to any arbitration proceedings initiated under this Agreement. The obligations under this Arbitration Agreement shall continue to bind both parties beyond the termination, modification, or expiration of their contractual relationship.

16.18 Arbitration Procedure and Enforceability
If any provision of this Dispute Resolution and Arbitration Section is found unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision shall be severed, and the remaining provisions shall remain in full force and effect. Both parties expressly waive any right to consolidate individual proceedings or engage in any class action lawsuit, collective action, or act as a private attorney general in arbitration. However, if the prohibition against class or collective actions is determined unenforceable for a specific claim after all appeals have been exhausted (or the decision is deemed final), that specific claim shall be stayed and directed to a court of competent jurisdiction, while all other claims shall proceed through arbitration.

16.19 Opt-Out Option
You are granted a thirty (30) day period to opt out of the arbitration and class action waiver provisions set forth herein. To exercise this option, you must provide clear, written notice of your intent to opt out by emailing legal@znaturalfoods.com within thirty (30) days from either your initial use of the Service or from the effective date of the first set of Terms that include these arbitration and class action waiver provisions. Failure to notify within the specified period will be deemed your consent to resolve disputes under these arbitration provisions. Successfully opting out releases you from the binding arbitration and class action waiver obligations contained herein.

16.20 Scope and Enforceability of Arbitration Agreement
This Arbitration Agreement covers all disputes, controversies, or claims arising between the parties, whether based on contract, tort, or any other theory of liability. This includes, without limitation, disputes related to breach of express or implied warranties, unmet contractual obligations, fraudulent inducement, incomplete mutual agreements, deceptive practices, misrepresentations, communication failures, and violations of laws, precedents, or principles of fairness and equity. The Agreement shall remain in effect for all matters arising from or related to the use of the Site, Services, and Service Providers, even after the termination or settlement of accounts.

16.21 Exceptions to Binding Arbitration
Notwithstanding the foregoing, both parties reserve the right to seek court intervention in the following circumstances:
(a) Provisional Remedies: Either party may seek interim or provisional relief from a court of competent jurisdiction during the arbitration process to support the arbitration or enforce compliance with the Initial Dispute Resolution Period, subject to the forum selection provisions herein.
(b) Intellectual Property and Confidentiality Disputes: Notwithstanding any arbitration provisions, both parties may pursue litigation in state or federal courts for disputes arising specifically from intellectual property infringement or misappropriation—including, but not limited to, patent infringements, copyright violations, trademark infringements, and trade secret misappropriations—subject to the forum selection provisions set forth herein.

16.22 Non-Waiver Clause
No failure or delay by Z Natural Foods in exercising any right or remedy provided herein shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of that or any other right or remedy.

16.23 Limited Discovery Clause
The parties agree that any discovery conducted in connection with arbitration shall be strictly limited to that which is reasonably necessary to resolve the dispute and shall be carried out in accordance with the rules of the chosen arbitration administrator, thereby preventing any undue burden or expense.

16.24 Interim Relief Clarification
Nothing in this Agreement shall preclude either party from seeking temporary, preliminary, or injunctive relief in a court of competent jurisdiction to preserve the status quo or protect its rights pending the outcome of arbitration.

16.25 Survival of Arbitration Provisions
The provisions of this Arbitration Agreement shall survive any termination, modification, or expiration of your use of the Services or this Agreement, and shall remain enforceable in perpetuity with respect to any claims arising prior to such termination.

17. Product Diversion and Controlled Resale of ZNF Products

17.1 Compliance and Personal Use Agreement
Customers acknowledge and agree to comply with all applicable federal, state, and local laws and regulations. By purchasing Z Natural Foods (ZNF) products, you represent and warrant that such purchases are made solely for personal, non-commercial use and not for resale or redistribution.

17.2 Authorized Resale Restrictions
The resale of ZNF products is strictly limited to designated, authorized retail partners. No person or entity, other than those expressly designated by ZNF, may purchase products from ZNF.com or from any authorized retail partner with the intent to resell them. Without ZNF’s express written consent, no party is authorized to sell ZNF products on any e-commerce platform, including but not limited to Amazon, eBay, or Walmart. Furthermore, authorized retail partners must refrain from selling ZNF products to any third party known or suspected of intending to resell them. In instances where an authorized retail partner becomes aware—whether independently or upon notification by ZNF—of sales to an unauthorized reseller, the partner must immediately cease such transactions.

17.3 Product Handling and Storage
Authorized retail partners are required to strictly adhere to all ZNF guidelines regarding the handling and storage of products, in full compliance with applicable Material Safety Data Sheets and other ZNF requirements. Products must be stored in secure, climate-controlled environments to preserve quality and ensure consumer safety. Partners are expected to fully cooperate with ZNF in any product recalls or in the dissemination of consumer safety information, and to maintain operational customer service functions (including phone and email support) to address complaints, returns, and related issues. Partners must represent ZNF products accurately using current product images and descriptions. Unauthorized retailers are expressly prohibited from using any ZNF copyrights or trademarks.

17.4 Packaging and Branding Compliance
Authorized retail partners shall sell ZNF products exclusively in their original, unaltered packaging. No relabeling, repackaging, or alteration of ZNF products or their packaging is permitted. Tampering with or removal of serial numbers, UPC codes, batch or lot codes, SKUs, or other identifying markers is strictly forbidden. Partners must not modify any labels or accompanying literature. Use of ZNF trademarks, logos, icons, product names, taglines, or slogans is permitted only as expressly authorized by ZNF. Upon request, retail partners must remove any ZNF trademarks from their materials and must not combine ZNF products with non-ZNF products in a manner that implies endorsement or association by ZNF. With written consent from ZNF, certain authorized retail partners may be exempt from select restrictions for valid business purposes.

17.5 Quality Inspection and Reporting
Upon receipt of ZNF products, authorized retail partners are obligated to promptly inspect the merchandise for any damage, defects, tampering, expiration, or other non-conformities. Defective or non-compliant products must not be sold and should be reported immediately to ZNF.

17.6 Unauthorized Resale and Warranty Voidance
ZNF does not support the unauthorized resale of its products. ZNF cannot ensure the quality or integrity of products sold through unauthorized channels. Customers are urged to purchase directly from ZNF or its authorized retail partners. ZNF explicitly disclaims any warranty or satisfaction guarantee for products obtained from unauthorized resellers and reserves the right to cancel orders, restrict future purchases, or enforce quantity limits (including through multiple account controls) against customers suspected of purchasing for resale purposes.

17.7 Section Headings and Interpretation
The section headings used in this TOU are provided solely for reference purposes and do not form part of this Agreement, nor shall any inference be drawn from them.

17.8 Limited License Provision
Subject to the terms outlined herein, Z Natural Foods (ZNF) retains exclusive ownership or licensing rights over all Content provided within the Services—including, without limitation, text, graphics, designs, user interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code. Such Content is integral to the design, structure, and “look and feel” of the Services and is protected under applicable trade dress, copyright, patent, trademark laws, and other intellectual property rights.
ZNF hereby grants you a conditional, non-exclusive, non-transferable, and revocable license to access and use the Site, Services, and Content solely for personal, non-commercial purposes in strict accordance with these TOU provisions. No additional rights are conferred by implication, estoppel, or otherwise.

17.9 Modification and Suspension of Services
You acknowledge that ZNF reserves the right to modify, suspend, or discontinue any portion of the Services or its Content at any time without notice and without incurring liability. ZNF is under no obligation to update or amend any Content or Services; any such changes, if provided, will be made solely at ZNF’s discretion. Use of the Services or Content for any purpose not expressly permitted in this TOU is strictly prohibited and may result in legal action.

17.10 User Equipment and Services
You are solely responsible for providing all equipment and services (including telephone and internet access) at your own expense to access the Services.

17.11 Copyright and Reproduction Restrictions
No material from this website may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted without the prior written consent of Z Natural Foods or the applicable copyright owner. ZNF permits you to display, copy, distribute, and download materials for personal, non-commercial use only, provided that you do not modify the materials and retain all copyright and proprietary notices. Any breach of these TOU provisions will result in immediate termination of your permission to use the materials, and you must destroy any downloaded or printed materials and Content. You are not permitted to "mirror" any material from this Site on any other server without express written permission from ZNF. Unauthorized use may violate copyright, trademark, privacy, and communications laws.

17.12 Reservation of Rights
ZNF reserves all rights not expressly granted herein. We have established procedures for receiving notifications of alleged copyright, patent, or trademark infringements in compliance with the Digital Millennium Copyright Act (DMCA). For further details, please refer to our DMCA Compliance Statement.

17.13 Responsibility for Third-Party Content
ZNF is not responsible for the content of any communications, materials, or Content posted or uploaded to the Services by third parties. Although we review and monitor such content, ZNF reserves the right to remove any materials deemed abusive, defamatory, obscene, fraudulent, deceptive, or otherwise in violation of these TOU, at its sole discretion.

17.14 Licensing and Intellectual Property Rights
ZNF asserts its legal authority to control, restrict, or terminate access to its communication platforms and to delete any content at its sole discretion. This right applies to content deemed:
(a) offensive, slanderous, or vulgar;
(b) deceptive, misleading, or fraudulent;
(c) infringing on any copyright, trademark, or other intellectual property rights of a third party; or
(d) otherwise unacceptable per ZNF’s unilateral judgment. Any information, guidance, or opinions in discussion forums do not constitute professional advice or directives.

17.15 User Content and License Grant
"User Content" includes all data, information, and materials—such as text, software, music, sound, photographs, graphics, video, messages, and other materials—generated and transmitted by users of the Services, whether public or private. User Content explicitly excludes genetic or health-related information.
By using our Services, you grant ZNF, its affiliates, sublicensees, successors, and assignees an irrevocable, perpetual, worldwide, royalty-free, non-exclusive license to host, reproduce, adapt, modify, translate, publish, perform, store, display, distribute, edit, reformat, and create derivative works from any User Content you submit, post, or display on or through the Services. This license is granted without additional compensation and does not transfer ownership of your User Content. You further affirm that you have all necessary rights to grant this license and accept full responsibility for any User Content you transmit. ZNF and its designees reserve the right, but not the obligation, to remove or modify any User Content that violates these Terms.

17.16 Third-Party Websites and Hyperlinks
ZNF is not responsible for the content, business practices, or privacy policies of any third-party websites ("Outside Sites") linked to or accessed through ZNF or Community Sites. ZNF does not verify or endorse such sites, and any reliance on them is solely at your risk. If an Outside Site collects your personal information, ZNF assumes no responsibility or liability for its handling. Please review our Privacy Policy for details on how your personal information is managed.

Additional Provisions for Enhanced Protection

17.17 Audit and Record-Keeping Requirements
Authorized retail partners shall maintain complete and accurate records of all purchases, inventory, and sales of ZNF products. Such records must be retained for a minimum of two (2) years and shall be made available for inspection by ZNF upon reasonable notice. Failure to maintain or provide these records may result in immediate termination of your authorized status and the pursuit of all available legal remedies.

17.18 Enforcement and Remedies
In the event of any breach or violation of these provisions, ZNF reserves the right to pursue all legal and equitable remedies available under applicable law, including but not limited to injunctive relief, termination of authorized reseller status, recovery of damages, and reimbursement of legal fees. Unauthorized resale or diversion of ZNF products shall be considered a material breach of these Terms.

17.19 Indemnification for Unauthorized Resale Violations
Any person or entity that violates these terms agrees to indemnify, defend, and hold harmless Z Natural Foods, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from such unauthorized activity.

18. Enforcement, Modification, and Termination of Terms

18.1 Enforcement of Terms and Remedial Measures
You acknowledge that Z Natural Foods (ZNF) retains the absolute right to enforce the terms of this Agreement. In the event of any breach by you—which ZNF considers to constitute unlawful business practices causing irreparable harm for which monetary damages alone would be insufficient—ZNF may, at its sole discretion, immediately terminate your access to the Services. In such circumstances, in addition to seeking monetary damages, ZNF is entitled to pursue injunctive or other equitable relief as necessary. These remedies are cumulative and in addition to any other legal or equitable remedies available to ZNF.

18.2 Modification and Discontinuation of Services
ZNF reserves the right, at any time and for any reason, to modify, suspend, or discontinue, in whole or in part, the Services without prior notice. ZNF also retains the right to suspend or terminate your account and to refuse any current or future use of the Services if you violate these Terms or if a breach is reasonably suspected.

18.3 Authority to Terminate and Refuse Service
ZNF may, at its absolute discretion and without prior notice, terminate or suspend your access to the Site and Services for any reason, with or without cause. Such termination shall absolve ZNF of any further liability or obligation to you or any third party. Notwithstanding termination, provisions of this Agreement that by their nature survive termination—including, without limitation, ownership, warranty disclaimers, indemnification, and limitations of liability—shall continue to remain in full force and effect.

18.4 Circumstances for Termination
ZNF may terminate its legal relationship with you under circumstances including, but not limited to, a breach of these Terms, failure to comply with applicable laws, discontinuation of service to your jurisdiction, or when providing services is no longer commercially viable. Any suspected fraudulent, abusive, or illegal activity may serve as grounds for immediate termination of your relationship with ZNF, and such instances may be referred to the appropriate law enforcement authorities. ZNF reserves the right to restrict access for any reason, at its sole discretion.

18.5 Continuation and Termination of Agreement
This Agreement is effective upon your first use of the Site or Services and will remain in effect until terminated by either party. You may terminate this Agreement at any time by notifying ZNF. Similarly, ZNF may terminate this Agreement at any time, without notice, and consequently deny you access to the Services if you fail to comply with any provision of this Agreement.

18.6 Preservation and Disclosure of Information
ZNF reserves the right to preserve and disclose any information regarding your use of the Services if such action is necessary to comply with applicable laws or if, in good faith, ZNF believes such preservation or disclosure is reasonably necessary to enforce this Agreement, respond to claims that content violates third-party rights, or to protect the rights, property, or safety of ZNF, its users, or the public. Any such disclosure shall be made in accordance with all applicable legal requirements.

18.7 Legal Action and Recovery of Costs
In the event that ZNF initiates legal action against you due to your violation of these Terms, you agree that ZNF shall be entitled to recover all reasonable attorneys’ fees and related costs incurred, in addition to any other relief granted by law or equity. You further acknowledge that ZNF shall not be liable to you or any third party for terminating your access to the Services as a result of any breach or suspected breach of these Terms.

Registration and Eligibility for Z Natural Foods Services

18.8 Registration and Membership
Use of Z Natural Foods (ZNF) services and registration for membership ("Membership") is permitted only where legally valid. By registering, you affirm that you are at least 18 years old, an emancipated minor, or that you have obtained the express consent of a parent or legal guardian. You further represent and warrant that you are fully capable of entering into and complying with the terms, conditions, obligations, representations, and warranties set forth in these Terms of Use (TOU). In connection with your use of ZNF services, you represent and warrant that:
(a) All registration information you provide is truthful, accurate, and current;
(b) You will maintain the accuracy of such information;
(c) You will create only one account; and
(d) Your use of ZNF services does not violate any applicable law or regulation. Visitors under the age of 18 must be accompanied by a parent or legal guardian at all times.

18.9 ZNF's Rights to Investigate and Terminate
ZNF and its parent companies reserve the right to investigate and verify the eligibility and accuracy of all Membership information. If it is determined that you do not meet the eligibility requirements, ZNF may, at its sole discretion, terminate your membership and access to the Services without prior notice. ZNF also reserves the right to cancel any outstanding orders or restrict access to services upon such termination.

18.10 Corporate Use
If you access or use ZNF services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these TOU. In such instances, "You" shall refer to that entity.

18.11 Compliance with Terms
You agree to abide by all terms, conditions, and notices of this Agreement and warrant that you will not use ZNF services for any unlawful or prohibited purpose. You are strictly prohibited from using ZNF services in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.

18.12 Registration Requirements
To register with ZNF, you must provide accurate and current information, including a valid email address, password, and any other required details. Your account is personal and non-transferable, and you are solely responsible for all activities that occur under your account. If you are between the ages of 13 and 17, you must provide your parent’s or legal guardian’s consent and login details. You are required to keep your login credentials confidential and to notify ZNF immediately if you suspect any unauthorized use or security breach.

18.13 Unique Username and Password
Certain features of the Site require you to create a unique username and password. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Immediate notification to ZNF is required if you become aware of any unauthorized use or breach.

18.14 Display Name and Profile
Upon registering with ZNF, you may choose a display name (or use your first name) to accompany your profile picture. Display names are non-exclusive, and you may change your display name at any time. ZNF reserves the right to modify or delete display names at its sole discretion.

18.15 Privacy Policy
By using ZNF services, you acknowledge that you have read, understood, and agreed to our Privacy Policy, which details how we collect, use, disclose, and store your personal information. The Privacy Policy is incorporated herein by reference and is an integral part of this Agreement.

Additional Provisions for Enhanced Protection

18.16 Assignment
ZNF may assign, transfer, or delegate this Agreement, in whole or in part, to any successor, affiliate, or third party without notice or your consent. You may not assign or transfer any rights or obligations under this Agreement without the prior written consent of ZNF, and any attempt to do so shall be null and void. This Agreement shall inure to the benefit of and be binding upon the successors and permitted assigns of ZNF.

18.17 Notice of Modifications
ZNF reserves the right to modify these Terms at any time. Any modifications will be posted on the Site and become effective immediately upon posting. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms. It is your responsibility to review the Terms periodically for any changes.

19. Return Policy, Miscellaneous Terms, California Proposition 65 Compliance, and RSS Feeds & Podcasts Terms

19.1 Return Policy and Guidelines at Z Natural Foods

(a) Customer Satisfaction and Return Eligibility:
Z Natural Foods is committed to customer satisfaction and will endeavor to address any issues with your order in a prompt and fair manner. Returns and refunds are subject to the specific policies outlined below and are accepted solely at Z Natural Foods’ discretion on a case-by-case basis. All determinations regarding returns are final and shall not be subject to dispute.

(b) Product Quality Assurance:
Our products are guaranteed to be fresh and pure when stored according to our guidelines. However, natural variations between batches may occur. Returns or refunds based solely on personal taste or preferences are generally not accepted.

(c) Return Process and Conditions:
Returns may be considered within thirty (30) days of purchase. To initiate a return, you must first contact Z Natural Foods to obtain a Return Merchandise Authorization (RMA) number. Products eligible for return must be unopened, unused, and in resalable condition. Opened food products are generally not eligible for return. Please note that return shipping and handling charges may apply to undeliverable or refused packages, at your expense, except where a confirmed error or damage attributable to Z Natural Foods is demonstrated.

(d) Restocking Fee and Refunds:
Upon receipt of returned items, Z Natural Foods will inspect the product. At its discretion, a minimum restocking fee of 20% may be applied. Credit or refund will be processed only after a satisfactory inspection. Z Natural Foods shall not be responsible for return shipping costs unless a product error or damage is confirmed.

(e) Shipping Damages and Errors:
In the event of shipping damages or errors in the products shipped, Z Natural Foods may, at its sole discretion, reship or refund the order and may require the return of the original shipment.

(f) Purchases from Other Retailers:
This Return Policy applies exclusively to purchases made directly from Z Natural Foods. For products purchased through other retailers or sales channels, please seek returns or redress from the respective seller.

(g) Customer Responsibility:
Before placing an order, it is your responsibility to review and understand all relevant product information, including the country of origin and constituent ingredients. For further details or inquiries regarding our Returns & Refunds Policy, please contact our customer service directly.

19.2 Miscellaneous Terms and Conditions

(a) Non-Waiver:
The failure or delay by Z Natural Foods (ZNF) to exercise or enforce any right or provision of these Terms of Use does not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will only be effective if it is in writing and signed by ZNF.

(b) Modification of Agreement:
ZNF may unilaterally modify this Agreement at any time, and such modifications shall become effective immediately upon their posting on the Site. You are responsible for regularly reviewing this Agreement to ensure awareness of any changes. By continuing to use the Site or Services after changes are posted, you accept and agree to be bound by the modified Agreement.

(c) Assignment and Delegation:
You shall not assign or delegate any rights or obligations arising under this Agreement without the prior written consent of ZNF. Any attempt to do so without ZNF's consent shall be void. Conversely, ZNF may assign or delegate its rights and obligations under this Agreement, in whole or in part, to any third party at its discretion without requiring prior notice or consent from you. This right ensures the transferability and management of ZNF's contractual rights and responsibilities as necessary for its business operations.

19.3 California Proposition 65 Notice, Warnings, and Client Compliance Obligations

(a) Notice and Compliance with California Proposition 65:
Proposition 65 (the Safe Drinking Water and Toxic Enforcement Act of 1986) mandates that businesses warn Californians about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. As a California resident purchasing from Z Natural Foods, you acknowledge that appropriate Proposition 65 warnings are provided for products intended for the California market. These warnings do not imply that the products breach any safety standards. Z Natural Foods is committed to complying with all relevant safety standards and regulations. For additional details, please consult the California Office of Environmental Health Hazard Assessment website.

(b) Acknowledgment of California Proposition 65 Warnings:
By purchasing products destined for California, you acknowledge and accept the following warnings:

• WARNING: Cancer and Reproductive Harm – For additional information, please visit www.P65Warnings.ca.gov/food;
  or

• WARNING: Consuming this product can expose you to chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. For additional details, please visit www.P65Warnings.ca.gov/food.
  These warnings are intended solely to inform you of potential chemical exposures and do not necessarily indicate that the product violates any safety standards.

(c) Client Responsibilities Under California Proposition 65:
If you use Z Natural Foods products for further manufacturing, repackaging, private labeling, or resale, you are responsible for ensuring compliance with all Proposition 65 notice requirements. This responsibility includes providing all necessary and legally compliant notices and warnings to end-users, retailers, or any downstream clients for products entering the California market.

(d) Warning and Labeling Requirements:
It is your responsibility to verify that all finished products containing chemicals at actionable levels under Proposition 65 are appropriately labeled with the required warnings. Compliance with all applicable laws—including Proposition 65's specific labeling and online warning requirements—is mandatory.

(e) Indemnification for Non-Compliance:
By purchasing or using Z Natural Foods products, you agree to indemnify and hold harmless Z Natural Foods, its subsidiaries, affiliates, directors, officers, agents, employees, and legal representatives from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your failure to comply with California Proposition 65 notice and warning requirements. This indemnity obligation survives the termination of any purchase or use of ZNF products or services.

19.4 Terms of Use for RSS Feeds and Podcasts

(a) Access and Usage:
The Site may offer RSS Feeds delivering textual, audio, video, and photographic content via an XML feed. Certain feeds may include podcasts with associated media files that may be downloaded and played on various devices. Accessing this content may require specific software and hardware.

(b) Intellectual Property and Usage Rights:
Content provided within RSS Feeds is protected by applicable U.S. federal, state, and international laws, regulations, and treaties. Z Natural Foods or the respective content providers retain all rights to such content. The content is provided solely for personal, non-commercial use. You are authorized to download, copy, and transfer RSS Feeds and associated content for personal, non-commercial purposes only. Any reproduction, modification, display, performance, publication, distribution, or circulation of content by any third party is expressly prohibited unless explicitly authorized under this Agreement.

(c) Disclaimer and Liability:
By accessing and using the RSS Feeds, you acknowledge that Z Natural Foods and its parent companies or affiliates do not warrant compatibility with all user equipment. You assume all risks associated with the use of RSS Feeds and any related content, and ZNF, its parent companies, and affiliates shall not be liable for any adverse outcomes arising from such use.

(d) Warranty Disclaimer:
Z Natural Foods, its parent companies, and affiliates expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No warranty is provided regarding the error-free or uninterrupted nature of RSS Feeds or podcast content, nor that defects will be corrected or that the content meets any specific requirements.

(e) Limitation of Liability:
You agree that Z Natural Foods, its parent companies, affiliates, and the Site shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including, without limitation, damages for loss of profits, goodwill, data, or other intangible losses) arising from or related to your use or inability to use the RSS Feeds or any associated content, even if advised of the possibility of such damages. You assume full responsibility and risk for your use of the RSS Feeds and associated content solely for personal, non-commercial purposes.

19.5 Finality and Non-Appeal of Return Determinations
All decisions regarding return eligibility, restocking fees, and refund amounts are final and at the sole discretion of Z Natural Foods. No further appeal or dispute shall be permitted with respect to return determinations once rendered.

19.6 Severability and Survival
If any provision of this Section 19 is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. All obligations and rights contained herein shall survive the termination or expiration of your use of the Site and Services.

Additional Provisions for Enhanced Protection

19.7 Inspection Authority and Finality of Determinations:
By submitting a return, you agree that ZNF’s inspection of the returned product—conducted in-house or by an authorized third-party inspector—is conclusive and binding. Any decision regarding the condition of the returned product, including the imposition of restocking fees or refusal of a refund, shall be final and non-appealable.

19.8 Customer Packaging and Return Shipping Obligations:
You are responsible for returning products in their original, undamaged packaging, in compliance with any instructions provided by ZNF. Failure to do so may result in additional deductions from your refund, including extra shipping or handling fees.

19.9 Force Majeure Extension for Returns:
In the event that extraordinary circumstances (including natural disasters, pandemics, or other force majeure events) impact your ability to return a product within the standard return period, ZNF may, at its sole discretion, extend the return period or modify the return process accordingly.

20. Mobile Application Services Terms and Governance

20.1 Service Provision and Applicability
Z Natural Foods may offer products and services through applications accessible on wireless or mobile devices (e.g., mobile phones). The governance of these Mobile Application Services is subject to any Additional Terms specifically applicable to the particular Mobile Application Service. Unless expressly specified otherwise in such Additional Terms, Z Natural Foods does not impose any charges for these Mobile Application Services; however, standard messaging, data, and other rates and charges imposed by your wireless carrier may apply. By using these Mobile Application Services, you agree to be bound by all applicable terms and any carrier-imposed fees, which are solely your responsibility.

20.2 User Responsibility for Charges
You acknowledge and agree that you are solely responsible for all charges incurred from the use of Mobile Application Services on your wireless or mobile devices. This responsibility extends to any charges incurred by anyone who accesses your device, telephone number, or email address through the Mobile Application or Messaging Services. Z Natural Foods, its parent companies, and affiliates shall not be held liable for any such charges.

20.3 Compatibility and Carrier Restrictions
It is your sole responsibility to ensure that your mobile device is fully compatible with the Mobile Application Services, including maintaining all necessary software and firmware updates. Not all Mobile Application Services may be compatible with every wireless carrier or device. Certain carriers may impose restrictions or may not support particular Mobile Application Services. You are encouraged to verify with your wireless carrier regarding availability and any restrictions that may affect your usage.

20.4 Changes to Wireless Numbers
If you change or deactivate your wireless telephone number, you must promptly update your account information for Mobile Application Services to prevent inadvertent delivery of messages to a new user of your former number. Z Natural Foods, its parent companies, and affiliates shall not be responsible for messages delivered to someone who subsequently obtains your old wireless number.

20.5 Right to Modify or Discontinue Services
Z Natural Foods reserves the right to modify, suspend, or discontinue, whether temporarily or permanently, any Mobile Application Service at any time without prior notice. Neither Z Natural Foods, its parent companies, nor any of its affiliates shall be liable for any loss or damage arising from such modifications or discontinuations. Your continued use of Mobile Application Services constitutes your acceptance of any changes made.

20.6 Additional Information
For a comprehensive understanding of the terms and conditions governing the use of Mobile Application Services, please refer to the Mobile Terms of Service available on the Z Natural Foods website or directly via the Mobile Application Service. These Mobile Terms of Service provide detailed information regarding permitted uses, restrictions, and user responsibilities.

20.7 Notice and Communication
Z Natural Foods may deliver notices to you under this Agreement via electronic mail, general notices on the Service, or by written communication delivered by first-class U.S. mail to the address on record in your Z Natural Foods account. You may provide notice to Z Natural Foods at any time by sending a letter via certified first-class postage prepaid U.S. mail or overnight courier to the following address:

Z Natural Foods
5407 N Haverhill Rd #336
West Palm Beach, FL 33407

20.8 Additional Indemnification for Mobile Services
You agree to indemnify and hold harmless Z Natural Foods, its parent companies, affiliates, officers, directors, and employees from any claims, damages, or losses arising from or relating to disputes with your wireless carrier regarding charges, compatibility, or restrictions associated with the Mobile Application Services.

20.9 Prohibited Conduct and Unlawful Use
You agree not to engage in any conduct that attempts to circumvent, disable, or undermine the proper functioning or security of the Mobile Application Services. This includes, but is not limited to, reverse engineering, decompiling, modifying, or tampering with the application’s source code, disabling any security features, or interfering with the performance of the Services. Any such conduct is strictly prohibited and may result in immediate termination of your access, as well as legal action.

20.10 Security and Data Privacy for Mobile Services
While Z Natural Foods adheres to industry-standard practices to protect your data, you are solely responsible for ensuring the security of your mobile device, including installing timely software and security updates. ZNF shall not be liable for any breach or unauthorized access resulting from your failure to secure your device. Data transmitted via the Mobile Application Services is subject to our Privacy Policy, and by using these services, you accept the inherent risks associated with data transmission over wireless networks.

20.11 Maintenance, Updates, and Beta Services
Z Natural Foods reserves the right to release updates, patches, and enhancements to the Mobile Application Services at its sole discretion. You acknowledge that ZNF is under no obligation to support previous versions of the Mobile Application and that your continued use of the Services implies acceptance of the latest updates. In the case of beta or trial features, you agree to provide feedback and acknowledge that such features may be subject to change or discontinuation without liability.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Accessibility Statement

Last Updated: February 1, 2025

This Accessibility Policy (“Policy”) establishes the standards, commitments, and procedures by which Z Natural Foods, a company organized and existing under the laws of the State of Florida with its principal place of business in Palm Beach, Florida (“ZNF”), provides digital content, products, and services through its website (the “Site”). This Policy is intended to afford ZNF robust legal protection by setting forth comprehensive accessibility guidelines, and by mandating that all disputes be resolved exclusively through binding arbitration as detailed in our Terms of Use (“TOU”).

1. Statement of Commitment

ZNF is committed to ensuring that its Site is designed, maintained, and enhanced to be accessible and user-friendly for all persons, including those with disabilities. In furtherance of this commitment, ZNF has instituted a range of measures—including the integration of advanced assistive technologies and adherence to recognized accessibility standards—to ensure that every user can effectively and independently access our digital content and services.

2. Compliance with Legal and Regulatory Standards

ZNF’s accessibility efforts are designed to comply with all applicable federal, state, and local laws, including but not limited to the Americans with Disabilities Act (ADA) and related statutes, as well as the Web Content Accessibility Guidelines (WCAG) version 2.2 at the AA level. Moreover, ZNF endeavors to align its practices with guidelines and standards issued by governmental and regulatory authorities, including the USDA, FDA, WHO, FTC, FCC, NIH, and other pertinent organizations.

3. Accessibility Measures and Features

3.1 Website Design and Compatibility

• User-Friendly Interface:
  The Site is designed with a clear structure that employs headings, lists, paragraphs, and other formatting features to facilitate navigation by all users, including those using assistive technologies.
• Browser and Device Support:
  ZNF supports current versions of major browsers—such as Chrome, Firefox, and Edge—and is compatible with a wide range of devices, including mobile platforms and tablets.
• Assistive Technologies:
  The Site is fully compatible with leading assistive technologies including screen readers (e.g., NVDA, JAWS, VoiceOver), mobile screen readers, magnifiers, and voice recognition software.

3.2 Assistive Technology and Accessibility Applications

• Accessibility Applications:
  ZNF has integrated an Accessibility App (the “Accessibly App”) into its Site environment, which is engineered to facilitate navigation and interaction for users with disabilities. This application is optimized for Shopify environments and is powered by HTML, CSS, JavaScript, NodeJS, and MongoDB.
• Core Functionalities:
  The Accessibly App provides the following features to enhance usability in compliance with WCAG standards:
  • Keyboard Navigation: Enables navigation via the “Tab” key in accordance with WCAG 2.1/2.1.1.
  • Zoom: Allows users to magnify text up to three times its original size (WCAG 2.1 / 1.4.4).
  • Bigger Cursor: Provides a larger, more visible cursor to facilitate site browsing.
  • Color Adjustments: Includes options to invert colors, tweak contrast (WCAG 2.1 / 1.4.6), tweak brightness (WCAG 2.1 / 1.4.6), and apply grayscale (WCAG 2.1 / 1.4.6).
  • Reading Assistance: Offers a guiding reading line and a “read the page aloud” function.
  • Font and Link Enhancements: Permits the use of highly legible fonts (e.g., Helvetica) and the option to highlight links.
  • Image Accessibility: Provides alternative text (alt text) for images—including descriptions generated via recognized image analysis tools—and tooltips to offer additional context.
  • Visibility Options: Allows users to hide images to improve text clarity.
• Assistive Technology Tips:
  For optimal use, users are encouraged to utilize the latest versions of their assistive tools and browsers and to experiment with various combinations to determine the most effective setup for their needs.

3.3 Multimedia Accessibility and Third-Party Content

• Video and Multimedia:
  All video content—including tutorials, informational montages, and other multimedia presentations—is provided with closed captions, transcripts, or text equivalents to ensure accessibility.
• Third-Party Applications and Content:
  ZNF exercises commercially reasonable efforts to ensure that third-party applications (such as social media feeds, review modules, and other embedded content) are accessible. However, variations in functionality may occur. ZNF disclaims any warranty or liability for accessibility issues arising from third-party content; users encountering difficulties are encouraged to notify ZNF so that appropriate measures may be taken.
• Reference Resources:
  For the convenience of our users, the Site provides links to third-party resources and guidelines, including but not limited to materials from Google Disability Inclusion, Apple Mac OS Accessibility, Mozilla Firefox Accessibility Toolkit, the Americans with Disabilities Act, and the W3C Web Accessibility Initiative. References to popular third-party screen readers, including JAWS and NVDA, as well as resources from the American Foundation for the Blind, are also provided solely for informational purposes.

3.4 Additional Usability Enhancements

• Site Structure and Text Equivalents:
  ZNF maintains a clear, consistent site structure to facilitate easy navigation. Efforts are ongoing to ensure that all images and multimedia content are fully accessible through the provision of alternative text, captions, and transcripts.
• Full Keyboard Access:
  The Site is designed to support complete navigation via keyboard commands, ensuring that users can access all features without reliance on a mouse.
• Consistency:
  Once users become familiar with the layout and navigation, they can expect consistent performance and accessibility across all pages and features.
• Ongoing Improvement:
  Recognizing that technology and accessibility standards continually evolve, ZNF remains dedicated to identifying areas for improvement and implementing changes as necessary.

4. Quality Assurance, Testing, and Training

• Regular Audits and Testing:
  ZNF employs a combination of automated tools and manual testing conducted by professionals with disabilities to assess and enhance Site accessibility. Regular scans and audits are conducted to identify issues and implement corrective actions promptly.
• Expert Partnership:
  To support these efforts, ZNF has engaged the services of digital accessibility specialists (e.g., EcomBack.com), who provide periodic audits and recommendations to continuously elevate accessibility standards.
• Team Training:
  The digital and technical teams at ZNF receive ongoing training on accessibility best practices and emerging technologies to ensure the Site remains compliant with evolving standards.

5. User Assistance and Feedback

If you need help using or accessing any part of ZNaturalFoods.com, don't hesitate to reach out to us. We'll work with you to provide the information, content, or transaction you need in a way that works best for you and complies with applicable laws (like offering telephone support). Remember, we're all in this together!

• Email: accessibility@znaturalfoods.com (please include “Accessibility Support” in the subject line)
• Toll-free phone: +1-888-963-6637
• Postal Address: 5407 N Haverhill Rd Unit #336, West Palm Beach, FL 33407
• Online Reporting: Report a Web Accessibility Issue and Live Chat During Business Hours

Feedback and Continuous Improvement:
ZNF values user feedback and actively encourages suggestions to identify and resolve any accessibility challenges. While ZNF endeavors to address all reported issues promptly, users are advised that certain aspects of third-party content or applications may be beyond ZNF’s direct control.

Our Accessibility App and Mission

We've conducted thorough audits to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.2. We've also integrated an Accessibility App that helps disabled users navigate our site using the Tab key. This app follows WCAG guidelines and meets most Level AA requirements, helping us make our site accessible to all.

Techie Stuff
The Accessibly App works best in Shopify environments and is powered by the following technologies:

HTML
CSS
JavaScript
NodeJS
MongoDB

Need a Hand?

We're here to support you! If you need help with the Accessibly App, just email us at hello@accessiblyapp.com, and we'll get back to you within three business days.

While we can't fix issues with third-party sites or apps if you encounter any problems with the ones we link to, let us know. We'll contact the site owners, or you can reach out to them directly for assistance.

Our website may also link to third-party sites and apps with accessibility features. For your convenience, we've provided links to descriptions and helpful resources.

• Google Disability Inclusion
• Google Accessibility Features
• Chrome
• Android
• Gmail
• Apple Mac OS Accessibility
• Mozilla Firefox Browser Accessibility Toolkit
• Mozilla Firefox Browser Accessibility Keyboard Shortcuts
• Internet Explorer Accessibility
• Microsoft Edge Accessibility
• Facebook Accessibility Policy
• YouTube Accessibility Policy
• Instagram Accessibility Announcement
• Instagram Accessibility
• Twitter Accessibility
• LinkedIn Accessibility
• The Americans with Disabilities Act
• W3C Web Accessibility Initiative
• Web Content Accessibility Guidelines

We've also included references to some third-party screen readers like JAWS and a general discussion of Screen Readers by the American Foundation of the Blind. Just remember, we haven't reviewed or tested these, but we thought they might be helpful for you.

Third-Party Screen Readers:

• JAWS
• NVDA screen reader (free)
• A General Discussion of Screen Readers by the American Foundation of the Blind
• Read this helpful Accessibility Shortcuts Guide for Screen Readers and Browsers

6. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or related to this Policy—including issues concerning the accessibility of the Site or the digital services provided—shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our TOU. By accessing or using the Site, you expressly agree to resolve all disputes via arbitration and waive any right to bring a class or representative action in any forum.

7. Amendments and Modifications

ZNF reserves the right, in its sole discretion, to modify or update this Policy at any time. Any modifications will be effective immediately upon posting to the Site, and continued use of the Site following such changes constitutes acceptance of the revised Policy. Users are encouraged to review this Policy periodically to remain informed of updates.

8. Governing Law and Severability

This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to any conflict of laws principles. Should any provision of this Policy be deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9. Limitations of Liability

While ZNF is committed to maintaining high standards of accessibility, the Site is provided on an “as is” basis without any warranties, express or implied, including but not limited to warranties of uninterrupted or error-free operation. ZNF shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Site or its accessibility features.

10. Entire Agreement

This Policy, together with the TOU and any other applicable policies referenced herein, constitutes the entire agreement between you and ZNF regarding accessibility and the use of digital services on the Site.

Heads Up!

We're always striving to improve our website's accessibility so that it is as easy as possible for everyone to use. To achieve this, we're committed to understanding your needs, staying updated on new technology, and using our resources best.

While we're doing our best, there may still be some areas of our site that need more attention. We value your feedback and suggestions to help us identify and address any accessibility issues.

We're on this journey together, ensuring our site delivers top-notch value, innovation, and accessibility for all our visitors!

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Accessibility Policy. If you do not agree with any provision of this Policy, please refrain from using the Site.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Return & Refund Policies

Last Updated: February 1, 2025

At Z Natural Foods, your satisfaction is at the heart of what we do. If you have any concerns about your purchase, we welcome you to reach out to our Customer Service Department as soon as possible.

This Return and Refund Policy (“Policy”) governs the terms and conditions for returns, refunds, and exchanges for purchases made directly from Z Natural Foods (“ZNF”) via our website (https://www.znaturalfoods.com). By purchasing our products, you (“Customer”) agree to be bound by the terms set forth in this Policy, which forms a legally binding agreement between you and ZNF.

This Policy, along with all other legal policies of ZNF, including but not limited to the Terms of Use (TOU), which is incorporated herein by reference, shall govern any transactions with ZNF.

This Policy is drafted in compliance with applicable federal and state regulations, including but not limited to:

• Federal Trade Commission (FTC) Rules on Consumer Protection and Refunds (16 CFR Part 435 & Part 255)

• U.S. Food and Drug Administration (FDA) Regulations on Food Labeling & Quality Standards (21 CFR Parts 101 & 110)

• Uniform Commercial Code (UCC) – Article 2 on Sales and Warranty Provisions

• Florida Deceptive and Unfair Trade Practices Act (FDUTPA) – Florida Statutes § 501.201

1. Scope and Acceptance

This Policy applies only to products purchased directly from ZNF through our website. Any purchases made through third-party retailers, resellers, or other platforms are subject to their respective return policies, and ZNF assumes no responsibility for such transactions. No verbal, written, or implied representations shall modify the terms of this Policy.

Pursuant to FTC rules on consumer transactions (16 CFR § 435.1), customers are advised to review this Policy before making any purchase.

2. Product Quality and Storage Requirements

ZNF warrants that its products comply with FDA Good Manufacturing Practices (21 CFR Part 110) and meet applicable quality standards at the time of sale. Due to the natural and organic nature of our ingredients, batch-to-batch variations in taste, aroma, color, or texture are normal and do not constitute defects.

To maintain product quality, Customers must follow all storage guidelines provided on the product label. ZNF is not responsible for product degradation due to improper storage, handling, or failure to adhere to recommended guidelines, per FDA food safety standards (21 U.S.C. § 342).

3. Ineligible Returns and Refunds

The following items are NOT eligible for returns or refunds, per FTC and FDA guidelines:

• Products returned due to taste preferences, perceived aesthetic differences, or batch variations (consistent with FDA regulations on food quality, 21 CFR § 101.22).

• Opened, used, or partially consumed products (per UCC Article 2, Section 2-314, which allows for the exclusion of used goods from refunds).

• Products that are not returned in their original, unopened, and resalable condition, as required under 16 CFR § 255.5 (Consumer Refund Protections).

• Products that fail ZNF’s quality inspection upon return.

• Custom orders, special packaging, or items explicitly marked as non-returnable, consistent with FTC rules on non-returnable goods, 16 CFR § 255.0.

• Returns initiated after 30 days from the original purchase date (consistent with standard consumer return periods under UCC § 2-601).

ZNF reserves the right to reject any return that does not meet the above criteria.

4. Return Procedure and Timeframe

To initiate a return, the Customer must:

1. Contact ZNF’s Customer Service Department within thirty (30) calendar days from the original purchase date.

2. Obtain a Return Merchandise Authorization (“RMA”) number. Returns without an RMA number will be refused (per FTC guidelines on refund procedures, 16 CFR § 435.1).

3. Ensure the product is returned sealed, unused, and in its original packaging.

4. Ship the product back at the Customer’s expense (unless the return is due to an error by ZNF).

ZNF is not responsible for lost or damaged return shipments. We recommend using a trackable shipping method (per UCC § 2-504, which places the burden of return shipping on the Customer unless otherwise stated).

5. Inspection, Processing, and Fees

• Returned products are subject to inspection under FDA and USDA food handling regulations. If they do not meet eligibility requirements, the return will be denied, and no refund will be issued.

• Approved refunds exclude original shipping charges, which are non-refundable per 16 CFR § 435.2 (FTC Mail Order Rule on Refunds).

• ZNF reserves the right to charge a restocking fee of up to 20%, as permitted under UCC § 2-708(2).

• Customers are responsible for return shipping costs unless otherwise determined by ZNF.

Refunds, if approved, will be issued via the original payment method. Processing times may vary.

6. Damaged or Incorrect Orders

If a product is received damaged, defective, or incorrect, the Customer must:

1. Notify ZNF in writing within seven (7) days of receiving the order (consistent with UCC § 2-607 on rejection of nonconforming goods).

2. Provide photographic evidence of the damage or error.

3. Retain all original packaging until the claim is resolved.

Upon verification, ZNF may, at its sole discretion, reship the correct item, provide a replacement, or issue a refund.

Failure to report issues within the 7-day period may result in denial of the claim.

7. Governing Law and Dispute Resolution

This Policy, along with all other legal policies of ZNF, including the Terms of Use (TOU) (which is incorporated herein by reference), shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of laws principles.

Binding Arbitration Agreement

Per the Federal Arbitration Act (9 U.S.C. §§ 1-16), any dispute, claim, or controversy arising out of or relating to this Policy, the purchase or use of any ZNF product, or any other transaction with ZNF shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use.

• Arbitration shall be conducted on an individual basis, and no class, collective, or representative actions shall be permitted (per Supreme Court ruling in AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011)).

• By purchasing from ZNF, you waive your right to litigate disputes in court or have a trial by jury (consistent with 9 U.S.C. § 3).

• Arbitration shall be conducted in Palm Beach County, Florida, before a single arbitrator.

• The arbitrator’s decision shall be final and binding, with judgment enforceable in any court of competent jurisdiction.

To the fullest extent permitted by law, you waive any right to seek remedies in any forum other than arbitration, except as expressly provided in the Terms of Use.

8. Modifications and Entire Agreement

ZNF reserves the right to modify, amend, or update this Policy at any time without prior notice, per 16 CFR § 435.1 (FTC consumer notification requirements). Any changes become effective immediately upon posting on our website.

This Policy, along with the Terms of Use, constitutes the entire agreement between ZNF and the Customer regarding returns and refunds.

Be Informed Before You Buy

Please read all relevant product information, including the ingredients and their sources, before completing your purchase.

We strive to offer transparent and customer-centric service in alignment with the highest standards in the health and nutrition industry. Thank you for choosing Z Natural Foods.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Shipping & Delivery Policies

Effective Date: February 1, 2025

1. General Provisions
ZNF, located in West Palm Beach, Florida, is committed to processing and shipping orders promptly and in compliance with all applicable federal, state, and local regulations—including those promulgated by agencies such as the USDA, FDA, FTC, FCC, NIH, and others. These policies are incorporated by reference into our Terms of Use and are subject to any limitations or modifications set forth therein. All shipments shall be governed by and construed in accordance with the laws of the State of Florida.

2. Domestic Shipping
(a) Shipping Options and Methods:
For orders destined for addresses within the 48 contiguous United States, ZNF shall, at its sole discretion, select the most appropriate shipping method from a range of carriers including, but not limited to, the United States Postal Service (USPS), UPS, and FedEx.
(b) Transit Estimates:

• Orders weighing less than 10 lbs are generally estimated to be delivered within three (3) business days, subject to variations based on carrier performance and destination.
• Larger or bulk orders may require up to one (1) week for delivery.
  (c) Free Shipping Qualification:
  Domestic orders with a product total exceeding $75 (after any applicable discounts) shall qualify for free standard shipping, provided the delivery address is within the continental United States. In such instances, ZNF will select between FedEx Ground and USPS Priority based on destination and carrier reliability.

3. International Shipping
ZNF offers international shipping via methods including USPS First Class, Priority, and Express Mail, as well as select services provided by FedEx. Transit times for international shipments are estimated at approximately two (2) weeks, subject to variations arising from destination country procedures, customs delays, or other factors beyond our control.
Notice: All customs fees, duties, taxes, and other governmental charges imposed on international shipments shall be the sole responsibility of the recipient. Customers are advised to inform ZNF prior to placing an order if specific customs documentation or procedures are required.

4. Shipping Charges and Cost Determination
Shipping charges are calculated based on the weight, dimensions, and destination of each order, as well as the shipping method selected. During the checkout process, the applicable shipping cost shall be clearly displayed. In cases where shipping charges are not calculated at the time of purchase, ZNF will communicate the appropriate charges via email prior to finalizing the transaction. For international shipments, ZNF disclaims any liability for tariffs, duties, or other charges imposed by foreign governments.

5. Order Processing and Shipment Timelines
(a) Processing Times:
Orders are generally processed on the same business day they are received (excluding weekends and public holidays), subject to product availability. Special order items shall be shipped promptly upon receipt into inventory.
(b) Cut-Off Times:
To qualify for same-day shipment:

• FedEx Ground orders must be received by 12:00 p.m. EST.
• FedEx Express orders must be received by 3:00 p.m. EST.
• USPS orders must be received by 12:00 p.m. EST.
  Orders received after these cut-off times may be shipped on the following business day.

See the FedEx Service Map Below.

6. Shipment Origin and Delivery Estimates
All orders are shipped from ZNF’s facility in West Palm Beach, Florida. While transit times provided by third-party carriers (e.g., USPS, FedEx, UPS) are estimates only, ZNF shall not be held liable for delays arising from carrier operations, force majeure events, or other circumstances beyond its control.

7. Tracking, Signature Requirements, and Delivery Confirmation
(a) Tracking:
Upon shipment, ZNF will furnish the customer with a tracking number via email, issued by the applicable carrier. Please note that certain shipping methods (e.g., USPS Priority Mail Delivery Confirmation and First Class International Mail) may provide limited tracking details.
(b) Signature and Delivery Instructions:
Except for large or high-value orders, signature confirmation is not typically required. Delivery personnel may, at their discretion, leave packages at a secure location. If a signature is required, customers must provide clear instructions at the time of order placement. ZNF shall make reasonable efforts to comply with such instructions but cannot guarantee their fulfillment.

8. Military and P.O. Box Shipments
For orders destined for military addresses (APO/FPO/DPO) or P.O. Boxes, shipments shall be dispatched via USPS, subject to the carrier’s applicable delivery timelines—which may range from one (1) to six (6) weeks—and tracking limitations.

9. Returns and Product Issues
Due to the perishable nature of many products offered by ZNF, returns are generally not accepted except in instances where the product fails to meet the quality or safety standards set forth herein. In the event of any defect or issue with your order, you are required to notify ZNF’s Customer Service immediately. All claims related to defective or unsatisfactory products must be made in accordance with our comprehensive Return and Refund Policies, which are hereby incorporated by reference. ZNF shall, at its sole discretion, determine whether a return, refund, or exchange is warranted under the terms of those policies, without such determination constituting an admission of liability.

10. Force Majeure and Limitation of Liability
ZNF shall not be liable for any failure to perform its shipping obligations if such failure is due to causes beyond its reasonable control, including, but not limited to, acts of God, natural disasters, strikes, regulatory actions, or disruptions in transportation services. All shipping transit times are provided as estimates only and are not guaranteed.

11. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Shipping & Delivery Policies—including any alleged breach thereof—shall be resolved exclusively through binding arbitration. The full arbitration process, including detailed procedures, limitations on discovery, and any restrictions on available relief, is set forth in our Terms of Use (TOU). By placing an order with ZNF, you expressly acknowledge and agree to be bound by the arbitration provisions as described in the TOU, thereby waiving your right to litigate such disputes in court except as otherwise provided therein.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Cookie Policy

Last updated: February 1, 2025

This Cookie Policy (“Policy”) is incorporated by reference into and forms an integral part of the Terms of Use Policy and Privacy Policy of Z Natural Foods, LLC (“ZNF,” “the Company,” “We,” “Us,” or “Our”), located at 5407 N Haverhill Rd Unit 336, West Palm Beach, FL 33407. By accessing or using our website, https://www.znaturalfoods.com (“Website”), you (“You” or “User”) acknowledge and agree to the practices described herein. This Policy is designed to provide comprehensive legal protection to ZNF and is intended to comply with applicable federal and state laws, as well as guidelines issued by governmental agencies including, but not limited to, the Federal Trade Commission (FTC), Food and Drug Administration (FDA), Federal Communications Commission (FCC), and others.

1. Introduction and Legal Basis

This Policy sets forth the manner in which ZNF collects, uses, discloses, and safeguards information obtained via the use of cookies and similar technologies (“Cookies”). Cookies are small data files placed on your computer, mobile device, or other electronic device to enhance your experience on our Website, facilitate functionality, and enable the collection of aggregated usage data for statistical and analytical purposes. Your continued use of the Website constitutes your consent to our use of Cookies in accordance with this Policy.

ZNF’s deployment and management of Cookies is consistent with applicable federal and state regulations and adheres to guidelines from relevant authorities such as the USDA, FDA, FTC, FCC, NIH, and WHO, as applicable. This Policy may be updated from time to time to reflect changes in regulatory requirements or our data practices; any such updates will be posted on our Website.

2. Types of Cookies and Their Usage

2.1 Necessary / Essential Cookies

• Type: Session Cookies

• Administered by: ZNF

• Purpose: Essential for providing core Website functionalities, including user authentication, fraud prevention, and secure account access. These Cookies ensure the proper operation of the Website and the delivery of services you have expressly requested.

2.2 Cookies Policy/Notice Acceptance Cookies

• Type: Persistent Cookies

• Administered by: ZNF

• Purpose: Record your acceptance of this Policy and enable us to remember your preferences regarding Cookie usage on subsequent visits.

2.3 Functionality Cookies

• Type: Persistent Cookies

• Administered by: ZNF

• Purpose: Retain your preferences (e.g., language settings, login details) to provide a personalized experience and reduce the need for repeated input of the same information.

2.4 Tracking and Performance Cookies

• Type: Persistent Cookies

• Administered by: Third Parties

• Purpose: Collect aggregate data regarding your browsing behavior (using pseudonymous identifiers) to analyze and improve the performance and functionality of our Website.

2.5 Targeting and Advertising Cookies

• Type: Persistent Cookies

• Administered by: Third Parties

• Purpose: Track your browsing activities across websites to facilitate the delivery of tailored advertising content that aligns with your interests. These Cookies may be used to group you with other users having similar preferences, subject to your consent.

2.6 Social Media Cookies

• Type: Persistent Cookies

• Administered by: Third Parties

• Purpose: Enable social media platforms (e.g., Facebook, Instagram, Twitter, Google) to track your interactions with our Website, which may be used for social sharing and advertising purposes.

2.7 Additional Technologies

• Flash Cookies: Certain functionalities may utilize locally stored objects (“Flash Cookies”) to collect and store information regarding your preferences or activity. These are managed independently of browser Cookie settings. Guidance on managing Flash Cookies is available via Adobe’s support resources.

• Web Beacons: Small electronic files (“Web Beacons” or “Pixel Tags”) may be present on our Website or in our communications to monitor page visits, email openings, and related activities for security and performance analysis.

3. Collection, Storage, and Use of Data

ZNF collects non-sensitive personal information through Cookies, except where expressly permitted by you or required for the secure operation of the Website. Any personal data collected is processed in accordance with our Privacy Policy and applicable data protection laws. Data obtained via Cookies is used solely for purposes such as statistical analysis, system improvements, and the enhancement of user experience.

4. Cookies We Collect

For transparency and to provide you with a clear understanding of our technical practices, the following is a list of the primary Cookies we collect along with a description of the information they store:

• FORM_KEY: Stores randomly generated keys used to prevent forged requests.

• PHPSESSID: Stores your session ID on the server.

• GUEST-VIEW: Allows guests to view and edit their orders.

• PERSISTENT_SHOPPING_CART: Maintains a link to information about your cart and viewing history, if requested.

• STF: Stores information on products you have emailed to friends.

• STORE: Retains the store view or language you have selected.

• USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer is permitted to use Cookies.

• MAGE-CACHE-SESSID: Facilitates caching of content on the browser to enhance page load times.

• MAGE-CACHE-STORAGE: Supports the caching of content on the browser for improved performance.

• MAGE-CACHE-STORAGE-SECTION-INVALIDATION: Assists in caching content on the browser to expedite page loading.

• MAGE-CACHE-TIMEOUT: Manages the caching duration on the browser to ensure timely updates.

• SECTION-DATA-IDS: Aids in caching content on the browser to accelerate page rendering.

• PRIVATE_CONTENT_VERSION: Contributes to caching content on the browser for faster load times.

• X-MAGENTO-VARY: Supports server-side caching to enhance the delivery of content.

• MAGE-TRANSLATION-FILE-VERSION: Facilitates the translation of content to other languages.

• MAGE-TRANSLATION-STORAGE: Assists in the storage and translation of content for multilingual support.

This list is provided for informational purposes and may be updated as needed to reflect changes in our operational practices.

5. Your Choices and Browser Settings

You have the right to accept or decline the use of Cookies on our Website. Most web browsers are configured to automatically accept Cookies; however, you can modify your browser settings to refuse or delete Cookies at any time. Please note that disabling Cookies may adversely affect your experience on the Website and may cause certain functionalities to operate improperly. Guidance on managing Cookies can be found on the official support pages for your browser:

• Google Chrome

• Microsoft Internet Explorer

• Mozilla Firefox

• Apple Safari

6. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Cookie Policy, including its interpretation or enforcement, shall be exclusively resolved through binding arbitration in accordance with the full arbitration policy detailed in our Terms of Use Policy. By using our Website, you expressly waive any right to bring claims in a court of law and agree that arbitration is the sole forum for resolving such disputes.

7. Amendments

ZNF reserves the right to amend, modify, or update this Policy at its sole discretion to reflect changes in legal, technical, or operational requirements. Continued use of the Website following any such modifications constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically for any updates.

8. Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our data practices, please contact us at:

• Email: privacy@znaturalfoods.com

• Website Contact Page: https://www.znaturalfoods.com/pages/contact-support

• Phone: 1-888-963-6637
  

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

DMCA Compliance Statement & Copyright Infringement Removal Policy

Last Updated: February 1, 2025

This DMCA Compliance Statement ("Statement") and Copyright Infringement Removal Policy ("Policy") is provided by Z Natural Foods, Inc. ("ZNF", "we", "us", or "our"). By accessing or using our website located at https://www.znaturalfoods.com ("Website"), you agree to be bound by this Policy and our Terms of Use, including the exclusive arbitration provisions contained therein. ZNF is headquartered in Palm Beach, Florida, and this Policy is governed by the laws of the State of Florida and applicable United States federal law, including the provisions of the Digital Millennium Copyright Act (17 U.S.C. § 512).

1. Purpose and Scope

1.1. This Policy establishes the procedures for submitting notices of copyright infringement and counter-notifications pursuant to the DMCA and other applicable copyright laws. It operates in conjunction with, and does not supersede, our Terms of Use or any other policies published on any ZNF-owned site.

1.2. This Policy is designed to afford ZNF robust legal protection and comprehensive coverage regarding potential copyright infringement, in full compliance with federal law and relevant guidelines issued by the United States Copyright Office, Federal Trade Commission (FTC), Food and Drug Administration (FDA), United States Department of Agriculture (USDA), World Health Organization (WHO), Federal Communications Commission (FCC), National Institutes of Health (NIH), and other applicable regulatory agencies.

2. Notice of Copyright Infringement

2.1. Upon receipt of a properly formatted notice of copyright infringement, ZNF will promptly remove or disable access to the allegedly infringing content ("Infringing Content") on our Website or direct the applicable third party to do so. ZNF reserves the right to take additional measures, including termination or suspension of accounts for repeat infringers, to the fullest extent permitted by law.

2.2. A valid DMCA notice must include the following:

• A physical or electronic signature of the copyright owner or an agent authorized to act on the copyright owner’s behalf.

• Identification of the copyrighted work(s) allegedly infringed; for multiple works, a representative list is acceptable.

• Sufficient details to locate the Infringing Content, including the specific URL or other location identifiers on the Website.

• Your full name, address, telephone number, and email address.

• A statement of good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

• A statement, made under penalty of perjury, that the information contained in the notification is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.

2.3. IMPORTANT: Notices sent for purposes other than reporting copyright infringement (e.g., technical support or general inquiries) will not be processed under this Policy. Any misrepresentation of material as infringing may result in civil liability, including monetary damages, attorney fees, court costs, and, where applicable, criminal prosecution under Section 512(f) of the DMCA.

3. Counter-Notification Process

3.1. If you believe that your material was removed or disabled in error or is subject to a valid legal defense (including fair use), you may submit a counter-notification. Your counter-notification must include:

• Your physical or electronic signature.

• Identification of the Infringing Content and its original location prior to removal.

• A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled due to mistake or misidentification.

• Your full name, address, telephone number, and email address.

• A statement consenting to jurisdiction in either your judicial district or any district in which ZNF operates, and an acceptance of service of process from the party that submitted the original DMCA notice.

3.2. Upon receipt of a valid counter-notification, ZNF will promptly forward a copy thereof to the original complainant. Unless ZNF receives notice from the complainant of legal action seeking a court order to restrain further infringing activity, ZNF may restore or re-enable access to the material within 10 to 14 business days from receipt of the counter-notification.

4. Dispute Resolution and Arbitration

4.1. All disputes, claims, or controversies arising out of or relating to the interpretation, application, or enforcement of this Policy shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use. You expressly waive any right to participate in a class or representative action in connection with any such dispute.

5. General Provisions

5.1. ZNF reserves the right to modify or update this Policy at any time without prior notice. Continued use of the Website after any modifications constitutes your acceptance of the revised Policy.

5.2. Nothing in this Policy limits or excludes any rights or remedies available to ZNF under applicable law, including protections provided by federal statutes, common law, or guidelines issued by relevant regulatory agencies.

5.3. By submitting any materials to public areas of our Website (e.g., forums, comment sections, reviews, and chats), you grant ZNF a perpetual, non-exclusive, worldwide, royalty-free license to reproduce, distribute, transmit, create derivative works of, publicly display, and publicly perform such submissions, in any current or future media.

6. Designated Copyright Agent

All notices of alleged copyright infringement and counter-notifications must be directed to our designated agent at:

Z Natural Foods, Inc.
Attn: Legal Department – DMCA Agent
5407 N Haverhill Rd #336
West Palm Beach, FL 33407
Email: [insert email address]

7. Limitation of Liability

ZNF shall not be liable for any errors or omissions in the processing of DMCA notices or counter-notifications, or for any actions taken in reliance thereon, to the maximum extent permitted by law. All rights and remedies afforded to ZNF under this Policy are subject to applicable statutory limitations.

8. Compliance with Applicable Law

This Policy is intended to comply with all applicable provisions of the Digital Millennium Copyright Act and other relevant copyright statutes. ZNF’s procedures are informed by, and consistent with, the guidelines and advisories issued by the United States Copyright Office, FTC, USDA, FDA, WHO, FCC, NIH, and other pertinent governmental agencies.

9. Severability

Should any provision of this Policy be held invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to render it enforceable, and the remaining provisions shall remain in full force and effect.

10. Entire Agreement

This Policy, together with our Terms of Use and any other applicable policies referenced herein, constitutes the entire agreement between you and ZNF regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, or understandings.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Mobile Terms of Service

Last updated: February 1, 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THE MOBILE MESSAGE SERVICE (THE “SERVICE”) PROVIDED BY Z NATURAL FOODS (“ZNF”, “WE”, “US”), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER TERMS, POLICIES, OR GUIDELINES REFERENCED OR INCORPORATED BY REFERENCE (COLLECTIVELY, THE “TOU”). IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SERVICE.

1. Acceptance and Modification of Terms

By utilizing the Service, you expressly consent to the terms set forth herein. ZNF reserves the unilateral right to amend, modify, or discontinue, in whole or in part, the Service and these Mobile Terms at any time without prior notice, provided that such modifications shall comply with all applicable laws. Continued use of the Service after any modifications constitutes your acceptance of the revised terms.

2. Consent to Receive Communications

By subscribing to ZNF’s SMS/text messaging service, you hereby provide your explicit consent to receive automated marketing, promotional, transactional, and service-related text messages (including SMS, MMS, and cart reminders) via automated telephone dialing systems or other similar technologies. This consent extends to all mobile numbers provided at the time of registration or subsequently supplied, irrespective of any state or federal Do Not Call registrations. Marketing communications are provided solely with your express consent, which is not a condition of purchase. Standard message and data rates imposed by your wireless service provider may apply.

3. Enrollment, Registration, and Information Collection

ZNF may permit users to enroll in programs offering promotions, news, information, and other content delivered via text messaging and related wireless services. Enrollment is voluntary and requires the submission of a valid mobile telephone number, carrier information, and, where applicable, an Internet email address. Additional information may be requested depending on the specific promotion. Your provision of such information constitutes your acknowledgment and acceptance of this Agreement, as well as our Privacy Policy, Disclaimer, and any other applicable policies. Enrollment in the Service is not a prerequisite for any purchase of goods or services from ZNF.

4. Communication Frequency and Alterations

The frequency, content, and timing of messages transmitted via the Service may vary and are subject to change at ZNF’s sole discretion. ZNF reserves the right to modify the frequency, and to change the shortcode, telephone number, or email address from which communications are sent, without any obligation to notify you in advance. You acknowledge and agree that any messages—including those containing STOP or HELP commands—sent to an altered contact number or shortcode may not be received, and ZNF shall have no liability for such occurrences.

5. User Responsibility for Carrier Charges

While ZNF does not impose any charges for the Service, you are solely responsible for all fees, charges, or taxes levied by your wireless service provider in connection with the receipt of text messages. It is your obligation to review your mobile plan and consult with your provider regarding applicable charges. Not all mobile devices, handsets, or geographic areas may support the Service, and message delivery is not guaranteed.

6. Disclaimer of Liability and Limitation of Remedies

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZNF, ITS AFFILIATES, SERVICE PROVIDERS, AND ASSOCIATE ENTITIES (INCLUDING WIRELESS CARRIERS) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL ZNF BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE DELIVERY, CONTENT, DELAY, FAILURE, OR MISDIRECTION OF MESSAGES, OR FOR ANY ERRORS OR OMISSIONS IN THE INFORMATION PROVIDED. You expressly waive any claim for damages based on the operation of the Service.

7. Accurate Information and Registration Updates

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. In the event that your mobile number or other contact information changes, you must promptly re-register using the updated information. Failure to do so may result in the discontinuation of the Service for your account.

8. Opt-Out and Unsubscribe Procedures

You may opt out of the Service at any time by following the procedures provided herein. To cancel your subscription, text the keyword “STOP” to +1-888-724-8745, reply “STOP” to any message received, or utilize any unsubscribe link provided within a text message. Upon receipt of a valid unsubscribe request, you will receive a one-time confirmation message and your number will be removed from the Service. Notwithstanding the foregoing, if unsubscribe requests are not sent using the prescribed “STOP” keyword to the designated number, ZNF and its agents shall have no obligation to process such requests.

9. Arbitration and Dispute Resolution

All disputes, claims, or controversies arising out of or relating to these Mobile Terms or the use of the Service, including any claims based on statutory rights, shall be resolved exclusively through binding arbitration, in accordance with the arbitration provisions set forth in our Terms of Use Policy (TOU). By agreeing to these Mobile Terms, you waive any right to seek resolution of disputes in a court of law or to participate in class or representative actions.

10. Governing Law and Regulatory Compliance

These Mobile Terms shall be governed by, and construed in accordance with, the laws of the State of Florida, without regard to its conflict of laws principles. In connection with the operation of the Service, ZNF will comply with all applicable federal, state, and local laws and regulations, including guidelines and policies issued by agencies such as the USDA, FDA, FTC, FCC, NIH, and other relevant authorities. Nothing in these Mobile Terms shall be construed to waive any statutory rights that cannot be disclaimed or waived under applicable law.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal information in connection with the Service.

By subscribing to and using the Service, you acknowledge that you have read, understood, and agree to be bound by these Mobile Message Service Terms and Conditions. If you have any questions or require further assistance, please contact us at orders@znaturalfoods.com or text HELP to +1-888-724-8745.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Content Policy

Last Updated: February 1, 2025

This Content Policy (the “Policy”) governs all content and communications transmitted, stored, or otherwise disseminated through any product or service provided by Z Natural Foods, including without limitation SMS, MMS, email, website postings, and other electronic media (collectively, the “Content”). By accessing or using any ZNF services, you (the “User”) hereby agree to be bound by this Policy. If you do not agree with any provision herein, you are prohibited from using any ZNF product or service.

1. Scope and Applicability

This Policy applies to all Content—whether transmitted directly or indirectly by ZNF or by its affiliates, partners, or clients—and shall govern any and all communications, messaging, creative materials, calls-to-action, and website content associated with ZNF. Z Natural Foods reserves the right to update or modify this Policy at any time without prior notice. Continued use of our services constitutes acceptance of such modifications.

2. Prohibited Content

The User is expressly prohibited from submitting, publishing, or otherwise disseminating any Content that falls within any of the following categories:

A. Obscene, Pornographic, or Indecent Material

• Any content that is pornographic, obscene, or otherwise indecent, including material designed to arouse sexual interest in a manner inconsistent with prevailing community standards. The distribution or display of such material may subject the User to liability under applicable federal, state, and local laws.

B. Hate, Discrimination, and Violence

• Any content that incites hatred, promotes or endorses discrimination, disparages, or defames any individual or group on the basis of age, disability, ethnicity, gender identity or expression, nationality, race, immigration status, religion, sex, sexual orientation, veteran status, or any other characteristic protected by law.

• Any depiction, endorsement, or threat of violence—including threats of death or physical harm—or any material likely to cause harm to minors is strictly prohibited.

• Content intended to harass, bully, or spread misinformation, or that originates from groups known to disseminate hate or false information, is likewise prohibited.

C. Intellectual Property Violations and Unauthorized Disclosures

• Any content that infringes, violates, or misappropriates the intellectual property rights of third parties, including without limitation copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, or rights of publicity.

• Any publication or disclosure of confidential, proprietary, or otherwise restricted information without the requisite authorization or legal right is strictly forbidden.

D. Export-Controlled Materials and Restricted Data

• Any dissemination or export, re-export, or transfer of software, algorithms, or data that is subject to U.S. export control laws or other applicable export regulations is prohibited.

E. Protected Health Information and Sensitive Data

• In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable privacy laws, the transmission or storage of any Protected Health Information is forbidden.

• The User shall not transmit any “Sensitive Data” as defined herein, which includes but is not limited to:

• Personally identifiable information such as social security numbers, passport numbers, or driver’s license numbers;

• Financial information, including full credit or debit card numbers, banking details, or passwords;

• Employment, biometric, genetic, or health-related data;

• Information regarding racial, ethnic, political, or religious affiliation, trade union membership, sexual orientation, or other special categories of data as defined by applicable laws such as the General Data Protection Regulation (GDPR).

F. Fraudulent, Deceptive, and Malicious Content

• Any content that is fraudulent, deceptive, or that contains malicious software, viruses, or other harmful code is strictly prohibited.

• The User shall not impersonate any person or entity or misrepresent affiliation with any entity, including for the purposes of phishing, pharming, or any similar deceptive practice.

G. Political, Financial, and Affiliate Marketing Prohibitions

• Content primarily designed to promote or endorse political candidates, campaigns, or political issues is not permitted.

• The submission or promotion of high-risk financial services (including but not limited to payday lending, debt collection, non-direct lending, high-interest short-term loans, debt forgiveness, debt consolidation, or credit repair) is expressly prohibited.

• Content that facilitates lead generation, commission-based marketing, multi-level marketing, or any aggregation services not directly selling a bona fide product or service is similarly disallowed.

H. SMS and MMS Specific Prohibitions

For all SMS and MMS communications, in addition to the foregoing, the following restrictions apply:

• SHAFT Categories:

• Sex: No adult, offensive, or explicit content shall be transmitted.

• Hate: Content as described in Section 2(B) is prohibited.

• Alcohol: Content related to alcohol is permitted only where accompanied by robust age-verification in strict compliance with carrier and regulatory guidelines.

• Firearms: Any content promoting or depicting firearms, knives, or other weapons—including tasers and stun guns—is disallowed.

• Tobacco: Any promotion of tobacco products, including vaping devices, is prohibited.

• In addition, the User shall not transmit any content relating to illegal activities, endorsements of illicit drugs (including cannabis, CBD, hemp-based products), direct carrier competition messaging regarding phone plans, or any other content that violates applicable state or federal laws.

3. Compliance with Applicable Laws and Government Regulations

ZNF is committed to compliance with all applicable federal, state, and local laws and regulations, including those enforced by governmental agencies such as the U.S. Department of Agriculture (USDA), the U.S. Food and Drug Administration (FDA), the World Health Organization (WHO), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the National Institutes of Health (NIH), and others. Users are required to adhere to all such laws and acknowledge that ZNF may reference these and other governmental standards in enforcing this Policy.

4. Enforcement and Termination

Z Natural Foods reserves the right, in its sole discretion, to monitor compliance with this Policy and to take any appropriate action, including without limitation suspending or terminating access to its services, if any content is determined to be in violation of this Policy. ZNF shall not be liable for any loss or damage arising from such enforcement actions.

5. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to this Policy or its breach shall be resolved exclusively by binding arbitration, as set forth in full in the Terms of Use Policy (TOU). By using ZNF services, the User expressly waives any right to a trial by jury or to participate in a class action.

6. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws, without regard to any conflict of laws principles.

7. Modifications

Z Natural Foods reserves the right to amend or modify this Policy at any time. Any changes shall be effective immediately upon posting the revised Policy on the ZNF website. Continued use of our services constitutes acceptance of the amended terms.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Digital Advertising & Analytics

Last Updated: February 1, 2025

Z Natural Foods, LLC (“ZNF,” “Company,” “we,” “us,” or “our”), a company duly organized and existing under the laws of the State of Florida with its principal place of business in Palm Beach, Florida, hereby sets forth its policies regarding digital advertising and analytics. By accessing or using our website, you acknowledge and agree that:

1. Third-Party Advertising Arrangements.
   ZNF may enter into alliances, partnerships, or other contractual arrangements with third-party advertising networks and providers (“Advertising Providers”). Such providers may deliver advertisements on our behalf and on behalf of third parties on websites and online platforms not under our control. Some advertisements may be personalized or tailored to your interests based on data collected about your online activities both on our website and on other sites. ZNF’s advertising practices are designed to comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles as well as with applicable federal, state, and local laws, and with the guidelines issued by regulatory authorities including, but not limited to, the United States Department of Agriculture (USDA), the Food and Drug Administration (FDA), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the World Health Organization (WHO), the National Institutes of Health (NIH), and other pertinent governmental agencies.

2. Opt-Out Provisions and Cookie Management.
   In accordance with industry standards, you may opt out of receiving personalized advertisements via the opt-out mechanisms provided by the DAA at www.aboutads.info. Please be advised that opting out may reduce the relevance of the advertisements served to you; however, it will not preclude the display of any advertisements. Furthermore, if you alter your browser settings or delete your cookies, you may be required to re-establish your opt-out preferences.

3. Use of Analytics Services.
   ZNF utilizes Google Analytics and other third-party service providers for purposes of website performance enhancement, analytics, and marketing. For detailed information regarding the data collection practices of Google Analytics, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/, and should you wish to opt out of Google Analytics, you may do so via https://tools.google.com/dlpage/gaoptout/.

4. Dispute Resolution.
   Notwithstanding any provision herein, any dispute arising out of or relating to this section or our digital advertising practices shall be exclusively resolved by binding arbitration in accordance with the dispute resolution provisions set forth in our Terms of Use Policy. By accessing our website, you expressly waive any right to pursue disputes in a court of law.

Third-Party Links & Tools

Our website may contain hyperlinks or other references to external websites or online resources (“Third-Party Websites”) over which ZNF has no control. ZNF expressly disclaims any responsibility or liability for the content, privacy practices, or legal compliance of such Third-Party Websites. You are strongly encouraged to review the privacy policies and terms of use of any Third-Party Website you access. Your interaction with any Third-Party Website is solely between you and the operator of that website.

Your Choices Regarding Your Personal Data

1. Account Information and Settings.
   You are solely responsible for maintaining accurate and current information within your account. You may update your account information—including, without limitation, your name, mailing address, email address, and telephone number—by accessing your account at www.ZNaturalFoods.com. ZNF shall not be liable for any errors or omissions resulting from information provided by you.

2. Reviewing, Modifying, or Deleting Your Personal Data.
   If you wish to review, correct, or delete any personal data maintained by ZNF, or if you desire the removal of your name, comments, or other user-generated content from public displays on our website, please contact us at privacy@znaturalfoods.com. Notwithstanding any such request, please note that ZNF may be obligated by law or contractual duty to retain certain data and may be unable to fully comply with deletion requests in every instance.

3. Email Communication Preferences.
   ZNF may periodically send emails regarding updates, promotions, or other matters related to our products and services. Each such email will contain an option to unsubscribe from future marketing communications. Please be advised that opting out of marketing emails shall not affect the receipt of non-promotional, transactional, or service-related communications (for example, order confirmations or account notices).

4. Direct Mailing Preferences.
   To opt out of receiving postal mailings from ZNF, you may contact our Customer Service department at +1-888-963-6637 or use the “Contact Us” page on our website. Notwithstanding your request, please understand that promotional materials may sometimes be included with product shipments and that opting out of postal mailings may not completely preclude receipt of such materials.

5. Marketing SMS Text Messaging Preferences.
   ZNF may offer an opt-in service for receiving promotional SMS text messages on your mobile device. If you have subscribed to this service, you may terminate your subscription at any time by replying with the word “STOP” to any received message. Termination of this service will affect only promotional communications and not messages necessary for transactional or service-related purposes.

6. Clinical Research SMS Text Messaging Preferences.
   Should you opt to participate in clinical research initiatives via SMS text messaging, you may withdraw your consent at any time by replying with the word “STOP” to any clinical research-related message. Withdrawal will cease the receipt of further clinical research communications from ZNF.

7. Interest-Based Advertising.
   For further details regarding your choices in relation to interest-based advertising, please refer to the “Digital Advertising & Analytics” section above, which governs the collection and use of your data for such purposes.

Governing Law and Dispute Resolution

These policies shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these policies—including but not limited to issues concerning digital advertising, analytics, or the handling of personal data—shall be exclusively resolved through binding arbitration pursuant to the dispute resolution provisions set forth in our Terms of Use Policy. By using our website, you expressly consent to this arbitration process and waive your right to pursue any legal claims in a judicial forum.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Information Security

Last Updated: February 1, 2025

1. Security Overview

Z Natural Foods (“ZNF”), a corporation organized and operating under the laws of the State of Florida and located in Palm Beach, Florida, is committed to maintaining a robust security program designed to protect its digital assets, customer information, and operational integrity. In furtherance of this commitment, ZNF adheres to and incorporates, where applicable, security standards and guidelines promulgated by governmental agencies and recognized industry bodies—including, but not limited to, the United States Department of Agriculture (USDA), the Food and Drug Administration (FDA), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the National Institutes of Health (NIH), and the World Health Organization (WHO). Additional information regarding our security program and supporting compliance artifacts is available on our Security Status Page, which forms an integral part of this policy by reference.

2. Reporting Security Issues

a. Scope and Submission Process

If you believe you have identified a vulnerability or have experienced a security incident affecting any ZNF product or service, you are required to promptly report the matter by contacting ZNF at security@znaturalfoods.com. By submitting a report, you acknowledge and agree to be bound by the terms of this policy, which constitute a legally binding agreement between you and ZNF.

b. Permissible Activities and Restrictions

In the course of identifying, verifying, or replicating a potential vulnerability, you shall limit your activities solely to those actions necessary to document the vulnerability and enable ZNF to replicate the issue under controlled conditions. You are expressly prohibited from:

• Exceeding Minimal Testing: Engaging in any actions that compromise user accounts, download, copy, or exfiltrate data, or induce any form of service disruption (including denial-of-service conditions) or other destructive outcomes.

• Targeting Out-of-Scope Areas: Investigating or exploiting vulnerabilities that are expressly designated as out of scope. This includes, without limitation, activities related to social engineering, clickjacking, or deficiencies in the implementation of industry-standard protocols or configurations (such as TLS enforcement, Content Security Policy (CSP), Sender Policy Framework (SPF), Domain-based Message Authentication, Reporting, and Conformance (DMARC), DomainKeys Identified Mail (DKIM), etc.). Furthermore, any examination of ZNF’s JavaScript code or its integrations on third-party systems is strictly prohibited unless such activities are governed by and conducted in accordance with the applicable responsible disclosure program of the third party.

c. Confidentiality and Communication

Upon receipt of your vulnerability report, ZNF will request that you maintain strict confidentiality regarding any communications or information related to the vulnerability until such time as ZNF authorizes public disclosure. ZNF reserves the right to seek additional details or clarifications to facilitate a thorough investigation and resolution of the reported issue.

d. Investigation, Remediation, and Notification

Following the submission of a vulnerability report, ZNF will:

• Investigate and Verify: Conduct a prompt and comprehensive investigation to replicate and verify the reported vulnerability, using the information provided by the reporter.

• Remediate the Vulnerability: Take appropriate remedial measures, which may include patching software, modifying system configurations, or implementing compensatory controls to mitigate risk.

• Communicate Outcomes: Endeavor to keep the reporter reasonably informed of the progress and outcome of the investigation. Prior to any public disclosure of details regarding the vulnerability, ZNF will obtain the reporter’s explicit consent, provided such disclosure does not conflict with legal or regulatory obligations.

3. Dispute Resolution and Legal Considerations

Any disputes, claims, or controversies arising out of or relating to these security policies, including but not limited to issues regarding vulnerability reporting, shall be resolved exclusively by binding arbitration. The arbitration process, as well as any waiver of the right to pursue litigation, is governed by the arbitration provisions set forth in ZNF’s Terms of Use Policy (TOU). By participating in the vulnerability disclosure process, you expressly waive any right to seek or obtain any remedy through litigation in any forum.

4. General Provisions

a. Acknowledgment and Cooperation

ZNF gratefully acknowledges the efforts of security researchers and other responsible parties who report vulnerabilities in good faith. Your cooperation not only enhances the security of ZNF’s products and services but also contributes to the broader goal of protecting consumers. Please note that ZNF reserves the right to modify this policy at its sole discretion and without prior notice, provided that any material changes will be communicated in a timely manner.

b. Governing Law

These policies shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions. Any legal action or proceeding arising out of or relating to these policies shall be subject to the exclusive jurisdiction of the state and federal courts located in Palm Beach, Florida, except as otherwise provided herein.

By reporting vulnerabilities or engaging with ZNF’s security program, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this policy.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Product Review Guidelines

Last Updated: February 1, 2025

These Product Review Guidelines (the “Guidelines”) govern the submission of product reviews on the Z Natural Foods website (the “Site”), which is owned and operated by Z Natural Foods (“ZNF”), a company located in Palm Beach, Florida. By submitting a review, you (the “Reviewer”) acknowledge and agree to be bound by these Guidelines and the Terms of Use (“TOU”), including the mandatory arbitration provisions set forth therein. If you do not agree to these terms, you must refrain from submitting a review.

1. Scope and Purpose

The purpose of the review system is to collect authentic and detailed feedback regarding your personal experience with ZNF products. The opinions expressed in submitted reviews are solely those of the Reviewer and do not necessarily reflect the views of, or constitute an endorsement by, ZNF. These reviews are intended solely for informational purposes and do not establish any contractual relationship between the Reviewer and ZNF.

2. Content Requirements

When composing your review, you are required to:

• Focus Exclusively on the Product: Provide a clear, detailed account of your personal experience with the product.

• Substantiate Your Feedback: Clearly articulate the aspects of the product that you found favorable or unfavorable, including relevant specifics that support your opinion.

• Avoid Unauthorized Claims: Refrain from making any statements, assertions, or representations that may be construed as factual claims regarding the safety, efficacy, or therapeutic benefits of the product unless such claims have been explicitly approved by the appropriate governmental authority (e.g., the U.S. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), National Institutes of Health (NIH), etc.).

3. Prohibited Content

Without limiting the generality of the foregoing, ZNF expressly prohibits, and reserves the right to remove or refuse to publish, any review that includes any of the following:

• Medical or Health-Related Claims:

• Any reference to specific diseases, conditions, or health outcomes (e.g., arthritis, angina, cancer, chronic fatigue, insomnia, irritable bowel syndrome, pain, etc.).

• Implications or statements suggesting that the product can diagnose, cure, mitigate, or prevent any disease or condition.

• Any reference that implies the product is suitable for individuals under the age of 18, for pets, or any party not in accordance with the product’s intended use.

• Claims involving usage beyond the recommended dosage or as a substitute for prescription or over-the-counter medications.

• Inappropriate or Unlawful Content:

• Use of profanity, obscenities, or language that may be interpreted as discriminatory, defamatory, or harassing.

• Content that constitutes advertisements, “spam,” or promotion of third-party products, services, or websites.

• Disclosure of personal or contact information, including email addresses, URLs, telephone numbers, physical addresses, or any other data that may compromise personal privacy.

• Any content intended to disparage or criticize other reviewers or their opinions in a manner that is spiteful or intended to incite discord.

4. Alternative Feedback Channels

Should you wish to provide feedback regarding product selection, pricing, ordering, delivery, or other customer service matters, please do not use the product review system. Instead, contact ZNF directly through the designated communication channels provided on the Site.

5. Modifications and Enforcement

ZNF reserves the absolute right, in its sole discretion, to modify, amend, or update these Guidelines at any time without prior notice. Any review that does not comply with these Guidelines, or that ZNF determines (in its sole discretion) is inappropriate for publication, may be removed or edited without any obligation to notify the Reviewer. ZNF’s decisions regarding such actions shall be final and binding.

6. Disclaimer and Indemnification

Nothing contained in these Guidelines shall be construed as creating any contractual rights for the Reviewer. ZNF disclaims any liability for reliance on the content of any submitted review. By submitting a review, you agree to indemnify, defend, and hold harmless ZNF from any and all claims, losses, liabilities, damages, or expenses arising from or related to your review in violation of these Guidelines.

7. Governing Law and Dispute Resolution

These Guidelines shall be governed by and construed in accordance with the laws of the State of Florida. Any dispute or controversy arising out of or relating to these Guidelines, including the submission of a review, shall be resolved exclusively through binding arbitration as detailed in the TOU. By submitting a review, you agree to waive any right to litigate in a court of law.

8. Acceptance

By submitting a product review on the Site, you confirm that you have read, understood, and agree to be bound by these Guidelines and the TOU. If you do not agree with these terms, you must not submit a review.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

Bot & Crawler Access Terms of Use Policy

Last Updated: February 1, 2025

This Bot & Crawler Access Terms of Use Policy (“Policy”) governs the use of any automated software agents—including, without limitation, web robots, spiders, crawlers, scrapers, and any other automated means (“Bots and Crawlers”)—to access, retrieve, or interact with the Z Natural Foods website (the “Site”). By employing Bots and Crawlers on the Site, you acknowledge and agree to be bound by this Policy, as well as by our overall Terms of Use (“TOU”), Privacy Policy, and any other policies referenced herein or posted on any Z Natural Foods–owned site. If you do not agree to these terms, you must immediately cease using any Bots or Crawlers to access the Site.

I. Scope and Definitions
For purposes of this Policy:

• “You” and “your” refer to any person, entity, or automated software agent accessing the Site through the use of Bots and Crawlers.

• “Access” includes any automated retrieval, interaction, or other use of the Site’s content or services.

II. Grant of Limited License
Subject to your strict compliance with this Policy, Z Natural Foods grants you a limited, non-exclusive, non-transferable, and revocable license to use Bots and Crawlers to access the Site solely as permitted herein. This license does not confer any rights beyond those expressly granted and is contingent upon your ongoing adherence to all provisions of this Policy.

III. Permissible Uses
Bots and Crawlers may be used only in a manner that:

• Adheres to the publicly provided interfaces and technical instructions of the Site;

• Does not interfere with or degrade the performance, security, or availability of the Site or its underlying infrastructure; and

• Complies with all applicable guidelines and instructions issued by Z Natural Foods.

IV. Prohibited Activities
Without the express prior written consent of Z Natural Foods, you shall not use any Bot or Crawler to:

1. Circumvent Technical Controls: Access, search, download, or retrieve content via methods other than those explicitly provided by the Site, including any attempt to bypass robot exclusion protocols or other technical barriers.

2. Disrupt or Degrade Service: Engage in any activity that could disrupt, overload, or impair the operation, performance, or security of the Site, its servers, or associated network infrastructure.

3. Harvest Personal Information: Collect, aggregate, or harvest any personally identifiable or sensitive information (e.g., names, email addresses, phone numbers) from the Site.

4. Probe or Exploit Vulnerabilities: Conduct any scanning, testing, probing, or exploitation of vulnerabilities in the Site, its systems, or its security measures.

5. Engage in Unauthorized Data Extraction: Utilize automated means for unauthorized data mining, aggregation, or extraction that is not expressly sanctioned by Z Natural Foods.

6. Violate Applicable Laws: Perform any actions that violate federal, state, local, or international laws or regulations, including but not limited to intellectual property, privacy, or data protection statutes.

Any violation of these provisions may result in the immediate suspension or termination of your access to the Site and may subject you to legal action.

V. Compliance with Laws and Regulatory Guidelines
You agree to comply with all applicable laws, regulations, and directives in your use of Bots and Crawlers. This includes, without limitation, adherence to relevant policies and guidelines issued by governmental bodies such as the USDA, FDA, WHO, FTC, FCC, NIH, and other pertinent agencies. This Policy is intended to be interpreted in accordance with all applicable legal standards in effect in the United States, particularly those governing business and online operations in the State of Florida.

VI. Monitoring, Enforcement, and Termination
Z Natural Foods reserves the right, in its sole discretion, to monitor all access and use of the Site by Bots and Crawlers. Should we determine, in our discretion, that any automated activity violates this Policy or adversely affects our operations, we may, without prior notice:

• Limit, suspend, or terminate your access to the Site; and

• Pursue any and all legal remedies available under applicable law.

VII. Indemnification
You agree to indemnify, defend, and hold harmless Z Natural Foods, including its directors, officers, employees, agents, and affiliates, from and against any and all claims, demands, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• Your use of Bots and Crawlers in violation of this Policy; or

• Any breach or alleged breach of this Policy by you.

VIII. Disclaimer of Warranties and Limitation of Liability
THE SITE, INCLUDING ALL CONTENT, SERVICES, AND MATERIALS PROVIDED THEREON, IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. Z NATURAL FOODS DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL Z NATURAL FOODS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IX. Dispute Resolution and Governing Law
Any dispute, claim, or controversy arising out of or relating to this Policy shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use (“TOU”). This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles, and you consent to the exclusive jurisdiction of the appropriate state or federal courts located in Palm Beach, Florida, solely for the purpose of enforcing any arbitration award.

X. Amendments and Modifications
Z Natural Foods reserves the right to amend, modify, or update this Policy at any time, in its sole discretion. Any such changes will be effective immediately upon posting to the Site, and the “Last Updated” date will be revised accordingly. Your continued use of Bots and Crawlers after any such modifications constitutes your acceptance of the revised Policy.

XI. Contact Information
For any questions, concerns, or requests regarding this Policy—including inquiries about obtaining permission for automated access beyond the scope set forth herein—please contact us via our Contact Us page on the Site.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

GDPR PRIVACY POLICY

Last Updated: February 1, 2025

This GDPR Privacy Policy ("Policy") establishes the legal framework under which Z Natural Foods ("Company," "we," "us," or "our"), a company located in Palm Beach, Florida, collects, processes, and safeguards personal data of data subjects, including visitors and users of our website (collectively, "you" or "Data Subject"). By accessing or using our website, you unconditionally and irrevocably consent to the collection, processing, and transfer of your personal data as set forth herein, as well as in our overarching Privacy Policy, Terms of Use, and any additional incorporated documents (collectively, the "Terms of Use"). This Policy, together with the Terms of Use, constitutes a legally binding agreement between you and Z Natural Foods.

1. PREAMBLE

The General Data Protection Regulation (GDPR) is an EU regulatory framework designed to protect the rights and freedoms of Data Subjects within the European Economic Area (EEA) with respect to their personal data. In drafting and enforcing this Policy, Z Natural Foods is guided by the principles and requirements of the GDPR, and where relevant, by standards and guidelines established by governmental agencies such as the United States Department of Agriculture (USDA), Food and Drug Administration (FDA), Federal Trade Commission (FTC), and others. Nothing in this Policy is intended to diminish or limit any statutory rights afforded to you under applicable law.

2. SCOPE, CONSENT, AND CONTRACTUAL BASIS

2.1 Scope and Consent
By accessing or using our website, you acknowledge and agree that we shall collect, process, and use your personal data in strict accordance with this Policy and the Terms of Use. Your continued use of our website constitutes your explicit, informed, and unqualified consent to such processing.

2.2 Legal Bases for Processing
We process personal data only when one or more of the following legal grounds apply:

• Consent: You have provided explicit consent for specific purposes.

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party.

• Legal Compliance: Processing is required to comply with statutory or regulatory obligations.

• Vital Interests: Processing is essential to protect your vital interests or those of another person.

• Public Interest: Processing is necessary for the performance of a task carried out in the public interest.

• Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms.

3. DATA COLLECTION, USAGE, AND PROCESSING

3.1 Categories of Personal Data
We may collect and process the following categories of personal data:

• Identity Data: e.g., full name, username, and other identifying information.

• Contact Data: e.g., email address, telephone number.

• Technical Data: e.g., IP address, browser type and version, device information, time zone, and geolocation data.

• Usage Data: e.g., details of your interactions with our website, products, and services.

For a comprehensive overview of our data processing practices, please consult our Privacy Policy.

3.2 Purpose of Data Processing
Personal data is processed solely for purposes including, but not limited to:

• Fulfillment of contractual obligations and delivery of requested services.

• Pursuit and protection of our legitimate business interests.

• Compliance with statutory and regulatory requirements.

• Maintenance of data security and integrity.

• Minimal and necessary data collection practices to ensure efficiency and transparency.

3.3 Data Minimization and Retention
We collect only data that is strictly necessary for the purposes stated herein. Personal data is retained only for the duration necessary to fulfill those purposes or as required by applicable law, after which it will be securely and permanently deleted.

4. DATA SECURITY AND INTERNATIONAL TRANSFERS

4.1 Data Security
We have implemented robust technical and organizational measures—including encryption, access controls, and regular security assessments—to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.

4.2 International Data Transfers
For Data Subjects within the EEA, any transfer of personal data to jurisdictions outside the EEA is conducted subject to strict safeguards, including the use of industry-standard encryption and compliance with approved contractual clauses or other legally recognized transfer mechanisms.

5. SPECIAL DATA CATEGORIES

5.1 Children's Privacy
Our website is not directed to, nor do we knowingly collect data from, minors as defined under applicable data protection laws. In the event that we inadvertently collect personal data from a minor, we will take immediate steps to delete such information.

5.2 Direct Marketing and Cookies

• Direct Marketing: You retain the right to opt out of receiving marketing communications at any time. Clear instructions for withdrawal are provided in each communication.

• Cookies: Our website employs cookies and similar technologies to enhance user experience and analyze site usage. For further details, please refer to our Cookie Policy, which is incorporated herein by reference.

6. YOUR RIGHTS AS A DATA SUBJECT

If you are an EU resident, you are entitled to the following rights under the GDPR:

• Right of Access: To obtain confirmation and details regarding the processing of your personal data.

• Right to Rectification: To request correction of any inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): To request deletion of your personal data under certain conditions.

• Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

• Right to Restrict Processing: To request limitations on the processing of your personal data.

• Right to Object: To object to certain types of processing, including for direct marketing purposes.

Requests to exercise any of these rights may be submitted in writing to the contact details provided below. We may require identity verification before processing any such request.

7. DISPUTE RESOLUTION AND ARBITRATION

Any disputes, claims, or controversies arising out of or in connection with this GDPR Privacy Policy, including any questions regarding its interpretation, performance, breach, or termination, shall be resolved exclusively through binding arbitration in accordance with the arbitration provisions set forth in our Terms of Use. By agreeing to this Policy, you expressly waive any right to litigate such disputes in court, except as may be required by applicable law. The arbitration proceedings shall be conducted in Palm Beach, Florida, and shall be deemed the sole and exclusive remedy available to resolve any disputes relating to the processing of your personal data.

8. CONTACT INFORMATION AND REDRESSAL

For General Inquiries or to Exercise Your Rights:
Z Natural Foods
5407 N Haverhill Rd #336
West Palm Beach, FL 33407, USA
Email: GDPR@znaturalfoods.com
Phone: +1-561-242-1880

Should you have any questions, complaints, or concerns regarding this Policy or our data processing practices, please contact us directly. In the event that your grievance is not satisfactorily resolved, you may submit a complaint to the competent Data Protection Authority within the EEA.

9. AMENDMENTS

We reserve the right to amend or update this Policy at our sole discretion. Any modifications shall become effective immediately upon publication on our website. Continued use of our website following the posting of any changes constitutes your acceptance of such modifications.

10. CONCLUDING REMARKS

This Policy reaffirms our steadfast commitment to safeguarding your personal data and ensuring full compliance with the GDPR and all relevant regulatory requirements. Z Natural Foods is dedicated to maintaining transparency, securing your data, and upholding the highest standards of legal protection in all our data processing activities.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.