Shipping & Delivery Policies

Effective Date: February 1, 2025

1. General Provisions
ZNF, located in West Palm Beach, Florida, is committed to processing and shipping orders promptly and in compliance with all applicable federal, state, and local regulations—including those promulgated by agencies such as the USDA, FDA, FTC, FCC, NIH, and others. These policies are incorporated by reference into our Terms of Use and are subject to any limitations or modifications set forth therein. All shipments shall be governed by and construed in accordance with the laws of the State of Florida.

2. Domestic Shipping
(a) Shipping Options and Methods:
For orders destined for addresses within the 48 contiguous United States, ZNF shall, at its sole discretion, select the most appropriate shipping method from a range of carriers including, but not limited to, the United States Postal Service (USPS), UPS, and FedEx.
(b) Transit Estimates:

• Orders weighing less than 10 lbs are generally estimated to be delivered within three (3) business days, subject to variations based on carrier performance and destination.
• Larger or bulk orders may require up to one (1) week for delivery.
  (c) Free Shipping Qualification:
  Domestic orders with a product total exceeding $75 (after any applicable discounts) shall qualify for free standard shipping, provided the delivery address is within the continental United States. In such instances, ZNF will select between FedEx Ground and USPS Priority based on destination and carrier reliability.

3. International Shipping
ZNF offers international shipping via methods including USPS First Class, Priority, and Express Mail, as well as select services provided by FedEx. Transit times for international shipments are estimated at approximately two (2) weeks, subject to variations arising from destination country procedures, customs delays, or other factors beyond our control.
Notice: All customs fees, duties, taxes, and other governmental charges imposed on international shipments shall be the sole responsibility of the recipient. Customers are advised to inform ZNF prior to placing an order if specific customs documentation or procedures are required.

4. Shipping Charges and Cost Determination
Shipping charges are calculated based on the weight, dimensions, and destination of each order, as well as the shipping method selected. During the checkout process, the applicable shipping cost shall be clearly displayed. In cases where shipping charges are not calculated at the time of purchase, ZNF will communicate the appropriate charges via email prior to finalizing the transaction. For international shipments, ZNF disclaims any liability for tariffs, duties, or other charges imposed by foreign governments.

5. Order Processing and Shipment Timelines
(a) Processing Times:
Orders are generally processed on the same business day they are received (excluding weekends and public holidays), subject to product availability. Special order items shall be shipped promptly upon receipt into inventory.
(b) Cut-Off Times:
To qualify for same-day shipment:

• FedEx Ground orders must be received by 12:00 p.m. EST.
• FedEx Express orders must be received by 3:00 p.m. EST.
• USPS orders must be received by 12:00 p.m. EST.
  Orders received after these cut-off times may be shipped on the following business day.

See the FedEx Service Map Below.

6. Shipment Origin and Delivery Estimates
All orders are shipped from ZNF’s facility in West Palm Beach, Florida. While transit times provided by third-party carriers (e.g., USPS, FedEx, UPS) are estimates only, ZNF shall not be held liable for delays arising from carrier operations, force majeure events, or other circumstances beyond its control.

7. Tracking, Signature Requirements, and Delivery Confirmation
(a) Tracking:
Upon shipment, ZNF will furnish the customer with a tracking number via email, issued by the applicable carrier. Please note that certain shipping methods (e.g., USPS Priority Mail Delivery Confirmation and First Class International Mail) may provide limited tracking details.
(b) Signature and Delivery Instructions:
Except for large or high-value orders, signature confirmation is not typically required. Delivery personnel may, at their discretion, leave packages at a secure location. If a signature is required, customers must provide clear instructions at the time of order placement. ZNF shall make reasonable efforts to comply with such instructions but cannot guarantee their fulfillment.

8. Military and P.O. Box Shipments
For orders destined for military addresses (APO/FPO/DPO) or P.O. Boxes, shipments shall be dispatched via USPS, subject to the carrier’s applicable delivery timelines—which may range from one (1) to six (6) weeks—and tracking limitations.

9. Returns and Product Issues
Due to the perishable nature of many products offered by ZNF, returns are generally not accepted except in instances where the product fails to meet the quality or safety standards set forth herein. In the event of any defect or issue with your order, you are required to notify ZNF’s Customer Service immediately. All claims related to defective or unsatisfactory products must be made in accordance with our comprehensive Return and Refund Policies, which are hereby incorporated by reference. ZNF shall, at its sole discretion, determine whether a return, refund, or exchange is warranted under the terms of those policies, without such determination constituting an admission of liability.

10. Force Majeure and Limitation of Liability
ZNF shall not be liable for any failure to perform its shipping obligations if such failure is due to causes beyond its reasonable control, including, but not limited to, acts of God, natural disasters, strikes, regulatory actions, or disruptions in transportation services. All shipping transit times are provided as estimates only and are not guaranteed.

11. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Shipping & Delivery Policies—including any alleged breach thereof—shall be resolved exclusively through binding arbitration. The full arbitration process, including detailed procedures, limitations on discovery, and any restrictions on available relief, is set forth in our Terms of Use (TOU). By placing an order with ZNF, you expressly acknowledge and agree to be bound by the arbitration provisions as described in the TOU, thereby waiving your right to litigate such disputes in court except as otherwise provided therein.

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Terms of Use Policy, Privacy Policy, Legal Notice Disclaimer, Return Policy, Accessibility Statement, California Prop 65 Notice, Subscriptions, Shipping Policy, Cookie Policy, DMCA Compliance Statement, Mobile Terms of Service, Content Policy, Advertising & Analytics Policy, Information & Security Policy, Product Reviews Policy, Bot & Crawler Policy, GDPR Statement, CCPA Opt-out. Any disagreements must be settled with binding arbitration.