Privacy Policy

Last updated: January 1, 2026

This Privacy Policy (“Privacy Policy”) is issued by Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”), a Florida limited liability company operating from West Palm Beach, Palm Beach County, Florida. This Privacy Policy describes how ZNF collects, receives, uses, discloses, stores, retains, secures, transfers, and otherwise processes personal information by or on behalf of ZNF in connection with our websites, checkout flows, online storefronts, marketplaces, communications, products, services, local pickup operations, wholesale and retail transactions, and related business systems (collectively, the “Services”).

By accessing, using, visiting, interacting with, placing an order through, requesting a quote from, communicating with, or otherwise engaging with any ZNF Service, you acknowledge that you have read and understood this Privacy Policy. Your use of the Services is also subject to ZNF’s Terms of Use and the other applicable ZNF legal policies posted on ZNF’s Legal page, to the fullest extent permitted by law.

Nothing in this Privacy Policy is intended to waive, limit, narrow, restrict, or override any non-waivable right or obligation under applicable law.

1. Scope; Interpretation; Relationship to Other ZNF Policies

1.1 Scope of this Privacy Policy

This Privacy Policy applies to personal information collected, received, generated, inferred, combined, disclosed, stored, transferred, preserved, or otherwise processed by or on behalf of ZNF through or in connection with the Services.

This Privacy Policy is intended to govern ZNF’s own data practices and the data practices of service providers, processors, vendors, and other parties acting on ZNF’s behalf or under ZNF’s direction, to the extent applicable. It does not purport to replace, supersede, or control the privacy practices of third-party marketplaces, social-media platforms, payment providers, carriers, search engines, advertising platforms, or other third parties that may independently collect, control, or process information under their own terms and privacy notices.

1.2 Relationship to the ZNF Legal Policies

This Privacy Policy is part of ZNF’s broader legal framework and must be read together with our:

• Terms of Use;
• Cookie Policy;
• Your Privacy Choices / Data Sharing Opt-out Notice;
• U.S. State Privacy Addendum;
• International Privacy Addendum;
• GDPR Statement / EEA-UK-Switzerland Privacy Notice;
• Digital Advertising & Analytics Policy;
• Information Security Policy & Responsible Vulnerability Disclosure Policy;
• Mobile Terms of Service;
• Purchases, Subscriptions & Pre-Orders Policy;
• Shipping & Delivery Policy;
• Cancelations, Returns, Refunds & Title Policy;
• Content Policy;
• Product Review Guidelines;
• Accessibility Statement;
• Legal Notice, Disclaimers, Risk Allocation, & Important Consumer / Commercial Disclosures Policy;
• Agent Terms & Automated Access / Bot Policy;
• DMCA Compliance Statement & Copyright Infringement Policy; and
• any other applicable notice, disclosure, or policy posted on ZNF’s Legal page,

as each may be amended from time to time (collectively, the “ZNF Legal Policies”).

1.3 Order of precedence

If there is a direct conflict among ZNF Legal Policies on the same subject matter, the following rules apply:

1. the Terms of Use control with respect to arbitration, class-action waiver, limitation of liability, governing law, venue, evidentiary standards, survival, and other general risk-allocation provisions;
2. this Privacy Policy controls with respect to ZNF’s baseline personal-information practices and general privacy disclosures;
3. the Cookie Policy controls with respect to cookies, pixels, tags, SDKs, similar technologies, consent tools, browser/device controls, tracker-specific disclosures, and browser/device-specific preference mechanics;
4. the Your Privacy Choices / Data Sharing Opt-out Notice controls with respect to sale, sharing, targeted advertising, browser-based opt-out signals, and related privacy-choice mechanics;
5. the U.S. State Privacy Addendum controls with respect to state-specific privacy rights, notices, appeals, sensitive-data rules, and state-law-specific disclosures, to the extent those laws apply;
6. the International Privacy Addendum and GDPR Statement / EEA-UK-Switzerland Privacy Notice control to the extent non-U.S. privacy law validly applies to the processing at issue;
7. the Information Security Policy, Mobile Terms, Digital Advertising & Analytics Policy, Purchases Policy, Shipping Policy, Returns Policy, Content Policy, Product Review Guidelines, Accessibility Statement, Agent Terms, and DMCA Policy additionally govern their own more specific subject matter.

1.4 No overstatement; no waiver; no third-party beneficiary creation

Nothing in this Privacy Policy shall be construed as:

• an admission that any particular state, federal, or foreign privacy law applies in every circumstance, transaction, channel, shipment, platform, or processing activity;
• a waiver of any exemption, threshold limitation, jurisdictional argument, defense, privilege, immunity, or lawful exception available to ZNF;
• an undertaking by ZNF to provide rights broader than those required by applicable law;
• a representation that identical rights, remedies, deadlines, complaint paths, or consent standards exist in every jurisdiction; or
• the creation of any third-party beneficiary rights except to the extent non-waivable law expressly requires otherwise.

2. Who We Are; Controller Identity; Contact Information

For purposes of this Privacy Policy, the primary business responsible for the Services is:

Z Natural Foods LLC
5407 N Haverhill Rd Unit 336
West Palm Beach, Florida 33407
United States

General privacy contact: Privacy@znaturalfoods.com
General customer-support contact: Orders@znaturalfoods.com
Telephone: +1-888-963-6637

Where a more specific ZNF policy provides a dedicated contact point for a particular topic, that dedicated channel should be used when applicable. By way of example only:

• privacy-choice opt-outs may be submitted through the Your Privacy Choices / Data Sharing Opt-out Notice and its designated tools or request methods;
• U.S. state privacy rights may be further addressed through the U.S. State Privacy Addendum;
• EEA / UK / Switzerland privacy matters may be further addressed through the GDPR Statement / EEA-UK-Switzerland Privacy Notice;
• other international privacy matters may be further addressed through the International Privacy Addendum;
• accessibility-related requests may be directed through the Accessibility Statement;
• information-security, incident, or vulnerability matters may be governed additionally by the Information Security Policy & Responsible Vulnerability Disclosure Policy;
• mobile-message enrollment, consent, revocation, and unsubscribe rules are additionally governed by the Mobile Terms of Service; and
• copyright-specific notices are additionally governed by the DMCA Compliance Statement & Copyright Infringement Policy.

ZNF may designate additional department-specific, representative, regulator-facing, or jurisdiction-specific contact points where required or operationally appropriate, and may update those details in this Privacy Policy or another applicable ZNF notice.

3. Covered Channels, Transactions, and Business Contexts

This Privacy Policy applies to personal information processed by or on behalf of ZNF through or in connection with, without limitation:

• ZNaturalFoods.com and any successor domain, subdomain, mobile site, application, storefront, landing page, or checkout flow;
• website storefronts, shopping-cart functions, customer-account areas, quote workflows, subscription or recurring-order workflows, order-management functions, and customer-service interfaces;
• retail / consumer (B2C) orders placed online, by phone, by email, by chat, by SMS/MMS where permitted, or through other lawful ordering methods;
• wholesale, bulk, freight, export, and other business-to-business (B2B) transactions, including quote requests, invoice transactions, purchase-order workflows, customer shipping-account arrangements, and commercial fulfillment arrangements;
• local pickup or will-call transactions at or from ZNF’s West Palm Beach facility or another designated pickup point;
• domestic shipping and delivery operations involving carriers and logistics providers such as FedEx, USPS, UPS, DHL, LTL freight, FTL freight, customs intermediaries, freight brokers, and similar providers;
• international sales, export, import, customs, freight, brokerage, and related logistics, including transactions involving Canada and other non-U.S. destinations;
• marketplace, social-commerce, and third-party platform activity where ZNF acts as seller, merchant of record, fulfillment party, content source, publisher, contracting party, or lawful controller of the relevant interaction, including channels such as Amazon, Walmart, eBay, Etsy, TikTok Shop, Meta/Facebook/Instagram, Google, Pinterest, and comparable or successor platforms;
• customer-service communications, support tickets, surveys, reviews, testimonials, returns, refunds, safety complaints, fraud reviews, chargeback matters, shipping claims, and other post-sale interactions;
• email, phone, chat, social-media, SMS/MMS, and similar communications where permitted by law; and
• service providers, carriers, processors, marketplaces, analytics providers, advertising providers, fraud-prevention tools, hosting environments, ecommerce systems, security systems, and related business tools used to operate ZNF’s business.

4. Territorial Reach; U.S.-Centered Operations; No Overstatement of Foreign-Law Applicability

ZNF operates primarily from West Palm Beach, Florida, United States, serves many customers located in the United States, and is principally organized around U.S.-facing ecommerce, wholesale, shipping, pickup, and customer-service operations. ZNF may also sell or ship to customers outside the United States, including in Canada and other international destinations, and may use service providers, carriers, logistics counterparties, customs intermediaries, payment processors, and marketplaces operating across multiple jurisdictions.

Accordingly:

• this Privacy Policy is designed first and foremost to address ZNF’s baseline privacy disclosures and general information practices;
• where U.S. state law validly applies to a specific interaction, transaction, person, or processing activity, ZNF may address that circumstance through this Privacy Policy, the U.S. State Privacy Addendum, the Your Privacy Choices / Data Sharing Opt-out Notice, or another legally sufficient disclosure;
• where non-U.S. law validly applies to a specific interaction, transaction, person, or processing activity, ZNF may address that circumstance through this Privacy Policy, the International Privacy Addendum, the GDPR Statement / EEA-UK-Switzerland Privacy Notice, or another jurisdiction-specific notice;
• nothing in this Privacy Policy shall be construed as an admission that every state law or every foreign privacy law applies to every ZNF interaction, platform, shipment, user, or communication;
• to the fullest extent permitted by law, ZNF reserves all lawful defenses, exemptions, threshold arguments, jurisdictional objections, and scope limitations available under applicable law; and
• where a non-waivable law grants a user a right that cannot be contractually limited, nothing in this Privacy Policy or any other ZNF Legal Policy shall be construed to waive that right.

5. Categories of Personal Information We Collect

Depending on how you interact with ZNF, we may collect, receive, generate, infer, combine, retain, or otherwise process one or more of the following categories of personal information. Not every category applies to every person, transaction, channel, or platform.

5.1 Identifiers and contact information

We may collect identifiers and contact information such as:

• first and last name;
• billing address;
• shipping address;
• pickup contact information;
• email address;
• telephone number;
• company name;
• account identifier, customer number, quote number, invoice number, order number, subscription identifier, marketplace order identifier, or similar commercial identifier;
• username or login identifier where account functionality is offered; and
• other similar contact or identifying information reasonably necessary to provide the Services.

5.2 Account, order, transaction, and commercial information

We may collect information relating to your commercial relationship with ZNF, including:

• products viewed, quoted, ordered, subscribed to, returned, exchanged, exported, freighted, picked up, or otherwise requested;
• quantities, prices, discounts, promotions, credits, payment status, and related order metadata;
• order history, invoice history, quote history, subscription history, reorder history, claim history, and related transaction records;
• marketplace transaction details;
• local-pickup details, freight details, and shipping preferences;
• return, refund, replacement, chargeback, dispute, and issue-resolution history; and
• other records reasonably necessary to administer B2C, B2B, wholesale, freight, export, marketplace, subscription, and pickup transactions.

5.3 Payment and anti-fraud information

We may collect or receive limited payment-related and anti-fraud information, including:

• payment status;
• payment authorizations;
• processor tokens, references, or transaction identifiers;
• billing-related information;
• fraud-screening results;
• identity- or authority-verification information;
• chargeback-related information; and
• information reasonably necessary to prevent fraud, unauthorized transactions, abuse, misuse, or commercially unreasonable conduct.

Unless expressly stated otherwise in a specific ZNF notice or transaction flow, this Privacy Policy is not intended to state that ZNF stores full payment-card numbers, CVV/CVC values, or similar full payment credentials except where lawfully handled by authorized payment processors or otherwise permitted by applicable law and payment-industry requirements.

5.4 Shipping, pickup, customs, freight, and logistics information

Because ZNF ships domestic and international orders and also offers local pickup, we may collect information reasonably necessary to coordinate, verify, document, and administer shipping, pickup, customs, freight, and related logistics, including:

• consignee and recipient information;
• delivery instructions;
• shipping method, carrier, tracking, route, and status information;
• local-pickup scheduling and release details;
• signature, authorization, and pickup-verification information;
• customs, freight, export, import, brokerage, and other logistics-related details; and
• records necessary to investigate shipping disputes, carrier claims, loss, theft, tampering, misdelivery, or related operational issues.

5.5 Device, technical, browsing, and usage information

When you use our Services, we and our service providers may collect technical, device, browsing, and usage information, including:

• IP address;
• browser type;
• device identifiers;
• operating system;
• approximate geolocation inferred from IP or device/browser context;
• referral data;
• page views;
• session activity;
• interactions with site features;
• cookie, pixel, tag, SDK, local-storage, or similar technology data;
• diagnostic, performance, security, and anti-abuse information; and
• similar usage data associated with the operation, security, protection, and improvement of the Services.

Additional detail regarding cookies and similar technologies is provided in the Cookie Policy, Digital Advertising & Analytics Policy, and Your Privacy Choices / Data Sharing Opt-out Notice.

5.6 Communications, support, and relationship information

We may collect information contained in or generated through communications with ZNF, including:

• emails;
• phone calls and voicemails;
• chats;
• contact forms;
• SMS/MMS messages;
• review requests, survey responses, and support communications;
• complaint records;
• customer-service notes; and
• other correspondence records.

To the extent ZNF offers mobile-message programs, message categories, consent mechanics, revocation rules, and operational messaging rules are additionally governed by the Mobile Terms of Service.

5.7 Marketing, preference, consent, and engagement information

Where permitted by law, we may collect marketing, preference, and engagement information such as:

• email opt-in status;
• SMS opt-in status;
• consent and privacy-choice records;
• cookie-preference and GPC-related records where applicable;
• language or communication preferences;
• saved-cart or product-interest signals;
• campaign-engagement information;
• review participation;
• survey participation; and
• similar information relating to promotional preferences and engagement with ZNF communications.

5.8 Reviews, testimonials, surveys, and user-submitted content

We may collect information you submit in connection with:

• reviews;
• ratings;
• testimonials;
• survey responses;
• support uploads;
• images or attachments you choose to provide; and
• other user-submitted content or feedback.

Such content may also be governed by the Product Review Guidelines, Content Policy, Digital Advertising & Analytics Policy, or another more specific ZNF policy where applicable.

5.9 Business, wholesale, vendor, and counterparty information

In connection with B2B, wholesale, freight, export, supplier, marketplace, and similar business operations, we may collect:

• business contact information;
• company name;
• job title or role;
• tax, resale, import/export, customs, freight, or shipping-account information where reasonably necessary;
• quote and invoice information;
• business verification information; and
• related records necessary to administer commercial relationships and operational workflows.

5.10 Compliance, legal, safety, and evidentiary information

We may collect, preserve, or generate information reasonably necessary for:

• tax, accounting, and recordkeeping compliance;
• customs and trade compliance;
• sanctions screening;
• fraud prevention;
• chargeback defense;
• product-safety review;
• recall handling;
• shipment investigations;
• pickup verification;
• dispute resolution;
• litigation defense;
• regulatory response;
• incident response; and
• protection of ZNF’s rights, personnel, customers, service providers, facilities, systems, content, and operations.

5.11 Sensitive personal information and information we do not ordinarily require

For ordinary retail and wholesale ordering activity, ZNF does not intentionally request or require users to provide medical, health, biometric, genetic, religious, political, or similarly sensitive information, nor do we intentionally require friends’ data, family-relationship data, fitness data, or unrelated social-media permission data merely to browse, place an order, request a quote, or communicate with us in the ordinary course.

However, depending on context and lawful necessity, ZNF may process limited sensitive or specially regulated information where reasonably necessary to:

• verify a local pickup or prevent fraud;
• process payment or protect account security;
• comply with tax, customs, export, sanctions, or business-verification requirements;
• investigate a chargeback, tampering, contamination, shipping, fraud, or security incident;
• evaluate a safety complaint or legally relevant adverse event;
• respond to legal process or regulatory requests; or
• comply with another lawful and reasonably necessary business or legal requirement.

Accordingly:

• you should not submit Social Security numbers, driver’s-license numbers, passport numbers, medical information, biometric data, precise geolocation, or similar sensitive information unless ZNF specifically requests it for a lawful and limited purpose;
• if sensitive information is submitted without request, ZNF may delete, redact, restrict, segregate, suppress, preserve, or otherwise handle that information in accordance with applicable law and internal compliance needs; and
• nothing in this Privacy Policy should be interpreted as an admission that ZNF routinely collects all categories of “sensitive” data listed in the broadest possible statutory definitions.

State-specific and country-specific treatment of sensitive personal information, where applicable, may be further addressed in the U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, and Your Privacy Choices / Data Sharing Opt-out Notice.

6. Sources of Personal Information

ZNF may collect personal information from one or more of the following sources:

6.1 Directly from you

We may collect information directly from you when you:

• browse or use our Services;
• place an order;
• request a quote;
• create or use an account;
• sign up for email or SMS communications;
• contact customer support;
• submit a review or survey;
• schedule a pickup;
• provide shipping or billing information;
• participate in a marketplace or social-commerce transaction involving ZNF; or
• otherwise communicate or transact with us.

6.2 From your device, browser, and interactions with the Services

We may automatically collect information from your device, browser, cookies, pixels, logs, and interactions with our websites, communications, storefronts, checkout flows, and related tools, subject to applicable law and the Cookie Policy.

6.3 From service providers and business systems

We may receive information from service providers that support our business, including, as applicable:

• payment processors;
• ecommerce platforms;
• fraud-prevention vendors;
• hosting and cloud providers;
• analytics or advertising vendors;
• communications providers;
• review or survey tools;
• customer-service systems;
• shipping or logistics tools; and
• other business-service providers engaged by or on behalf of ZNF.

6.4 From carriers, freight providers, customs intermediaries, and logistics counterparties

Because ZNF ships through carriers and may coordinate freight, customs, pickup, and international delivery workflows, we may receive information from carriers and logistics counterparties such as USPS, UPS, FedEx, DHL, LTL or freight providers, customs brokers, pickup coordinators, or similar intermediaries where reasonably necessary to administer transactions or investigate operational issues.

6.5 From business customers, authorized representatives, resellers, or counterparties

In B2B, wholesale, export, freight, or account-based transactions, we may receive information from:

• employers;
• purchasing agents;
• authorized representatives;
• freight coordinators;
• resellers;
• consignee contacts; or
• other persons acting on behalf of a business customer or counterparty.

6.6 From marketplaces, platforms, and third-party sales channels

Where ZNF sells through third-party marketplaces or social-commerce channels, we may receive order, fulfillment, customer-service, messaging, dispute-related, and performance-related information from those platforms to the extent permitted by law and platform rules.

6.7 From publicly available or lawfully obtainable sources

Where reasonably necessary for compliance, verification, fraud prevention, legal defense, security, or business administration, we may obtain information from:

• public records;
• government sources;
• public business listings;
• sanctions or compliance databases;
• carrier or customs sources; and
• other lawfully available information sources.

7. Purposes for Which We Use Personal Information

ZNF may use personal information for one or more of the following purposes, subject to applicable law:

7.1 To provide, operate, and administer the Services

Including to:

• operate our websites, storefronts, checkout flows, and related systems;
• create and manage accounts;
• process, fulfill, ship, deliver, export, or make available for pickup orders;
• administer subscriptions, pre-orders, quotes, invoices, and wholesale accounts;
• manage marketplace transactions; and
• provide customer-facing functionality.

7.2 To process payments, reduce fraud, and protect transaction integrity

Including to:

• obtain payment authorization;
• coordinate with payment processors;
• detect and prevent fraud, abuse, chargebacks, account misuse, credential misuse, or unauthorized transactions;
• verify identity or authority where appropriate; and
• support lawful security and anti-abuse controls.

7.3 To coordinate shipping, pickup, freight, customs, and related logistics

Including to:

• generate labels or shipment records;
• coordinate delivery and tracking;
• verify pickup authorization;
• administer freight and export workflows;
• support customs and import/export documentation; and
• investigate shipping, pickup, freight, tampering, theft, delay, loss, or delivery issues.

7.4 To communicate with you

Including to:

• send order confirmations;
• send order-status and shipping updates;
• provide pickup instructions;
• respond to support requests;
• send product-safety, recall, fraud, security, account, legal, or service-related notices; and
• where permitted, send marketing communications.

Where applicable, message categories, consent, revocation, and operational messaging rules are additionally governed by the Mobile Terms of Service.

7.5 To manage customer service, surveys, reviews, and relationship history

Including to:

• respond to questions, complaints, and requests;
• administer reviews, surveys, and quality-assurance interactions;
• maintain support history and dispute records;
• improve service workflows; and
• manage ongoing customer relationships.

7.6 To improve, maintain, troubleshoot, and secure the Services

Including to:

• monitor system performance;
• diagnose errors;
• improve functionality and conversion pathways;
• support security, logging, monitoring, and incident response;
• protect against scraping, bots, spoofing, abuse, phishing, malware, unauthorized automation, or other malicious activity; and
• maintain operational continuity.

These activities should also be read together with the Information Security Policy & Responsible Vulnerability Disclosure Policy and the Agent Terms & Automated Access / Bot Policy.

7.7 To conduct analytics, attribution, personalization, and advertising-related activities

Including, where permitted by law, to:

• understand traffic and user interaction;
• measure campaign performance;
• refine merchandising or audience segments;
• support remarketing, retargeting, or similar advertising practices;
• personalize certain site experiences or offers; and
• preserve privacy choices and consent records.

These activities are further described in the Cookie Policy, Digital Advertising & Analytics Policy, and Your Privacy Choices / Data Sharing Opt-out Notice, and, where applicable, the U.S. State Privacy Addendum.

7.8 To comply with law and protect legal rights

Including to:

• comply with tax, accounting, customs, sanctions, shipping, consumer-protection, privacy, security, intellectual-property, and recordkeeping obligations;
• respond to legal process, law-enforcement requests, regulators, courts, or administrative authorities;
• investigate claims, complaints, abuse, disputes, product-safety matters, returns, chargebacks, shipping claims, or copyright-related matters;
• preserve evidence;
• enforce the Terms of Use and other ZNF Legal Policies; and
• protect ZNF, its personnel, service providers, customers, products, facilities, content, systems, and operations.

7.9 For business administration and corporate transactions

Including to:

• conduct internal reporting, auditing, and recordkeeping;
• manage vendor and service-provider relationships;
• maintain insurance, compliance, and advisory relationships; and
• evaluate or complete an actual or proposed merger, financing, acquisition, restructuring, bankruptcy-related administration, or sale of assets, subject to appropriate confidentiality and legal safeguards.

8. Legal and Operational Bases for Processing

Because ZNF operates primarily in the United States but may also interact with persons in other jurisdictions, the legal basis for processing may depend on the user’s location, the channel involved, the nature of the transaction, and applicable law.

To the fullest extent permitted by law, ZNF may process personal information where one or more of the following grounds or compliance bases applies:

8.1 Contractual necessity and requested transactions

We may process information where reasonably necessary to:

• enter into or perform a transaction or contract with you;
• process and fulfill an order;
• administer an account, subscription, quote, or invoice;
• coordinate shipping, freight, export, customs, or pickup; or
• otherwise provide the goods, services, or support you request.

8.2 Compliance with legal obligations

We may process information where reasonably necessary to comply with legal, regulatory, tax, accounting, customs, sanctions, consumer-protection, shipping, recall, privacy, security, intellectual-property, or recordkeeping obligations.

8.3 Legitimate business and operational interests

Subject to applicable law, we may process information where reasonably necessary for legitimate business purposes, including:

• operating and improving the Services;
• administering business workflows;
• maintaining security and fraud controls;
• preserving evidence;
• preventing abuse;
• defending claims;
• enforcing contracts;
• managing logistics and service providers; and
• conducting proportionate marketing or customer-relationship activities not overridden by a person’s rights.

8.4 Consent or permission where required

We may rely on consent or permission where applicable law requires or favors it, including, where relevant:

• certain direct-marketing emails or SMS messages;
• certain non-essential cookies, pixels, tags, or similar technologies;
• certain review, survey, or promotional interactions; and
• other processing activities for which consent is the lawful standard.

Where processing is based on consent, you may withdraw consent using the legally available mechanism for that interaction. Withdrawal does not affect processing that was lawful before withdrawal.

8.5 Security, fraud-prevention, safety, and vital-interest circumstances

We may process information where reasonably necessary to:

• protect account integrity;
• investigate security events;
• prevent fraud or unauthorized access;
• address product-safety or recall issues; or
• protect the vital interests, safety, or rights of a natural person or of ZNF where the law permits such processing.

8.6 Jurisdiction-specific lawful-basis frameworks

For users located in jurisdictions that recognize formal lawful-basis frameworks, including jurisdictions outside the United States, this Privacy Policy should be read together with the International Privacy Addendum and, where applicable, the GDPR Statement / EEA-UK-Switzerland Privacy Notice, which provide more specific discussions of legally recognized bases for processing.

9. How We Disclose Personal Information

ZNF does not disclose personal information to every category of recipient in every circumstance. Depending on the channel involved, the transaction at issue, the role ZNF plays in the relevant interaction, and applicable law, we may disclose personal information to one or more of the following categories of recipients for the purposes described in this Privacy Policy.

9.1 Service providers, processors, contractors, and business vendors

We may disclose personal information to service providers, processors, contractors, and vendors that perform services on behalf of ZNF or support ZNF’s operations, including, where applicable:

• ecommerce and checkout providers;
• payment processors and payment-service providers;
• fraud-prevention, identity-verification, and chargeback-management vendors;
• hosting, cloud, CDN, infrastructure, and business-software providers;
• security, logging, monitoring, and incident-response providers;
• analytics, attribution, advertising, and consent-management vendors;
• customer-service, chat, review, survey, communications, CRM, or marketing-platform providers;
• shipping, label, freight, customs, pickup, warehouse, or logistics tools; and
• legal, accounting, tax, compliance, audit, insurance, or advisory support providers.

Where applicable, ZNF intends these recipients to act under contractual, operational, or legal restrictions appropriate to the role they perform.

9.2 Carriers, freight providers, customs intermediaries, and logistics counterparties

Because ZNF ships domestic and international orders and offers local pickup, we may disclose personal information reasonably necessary to administer shipping, delivery, pickup, freight, customs, and related logistics to carriers and logistics counterparties, including providers such as:

• FedEx;
• USPS;
• UPS;
• DHL;
• LTL or freight providers;
• freight brokers;
• customs brokers;
• pickup coordinators; and
• similar transportation or logistics intermediaries.

These disclosures may include recipient details, shipping details, order identifiers, delivery status, pickup authorization details, customs-related information, and other information reasonably necessary to transport, deliver, release, trace, investigate, or document an order or logistics event.

9.3 Payment processors and payment-service providers

ZNF may disclose billing information, payment-related information, fraud-screening data, order details, and related identifiers to payment processors and payment-service providers to authorize, process, verify, settle, secure, or investigate transactions.

9.4 Marketplaces, social-commerce channels, and third-party platforms

If you interact with ZNF through a marketplace, advertising platform, social-commerce channel, or similar third-party environment, ZNF may disclose or receive personal information to or from that platform to the extent reasonably necessary to:

• process or fulfill transactions;
• administer customer service or messaging;
• manage disputes, refunds, fraud issues, chargebacks, or claims;
• support reviews, feedback, or moderation;
• measure advertising or storefront performance; or
• otherwise conduct platform-related operations.

Depending on the platform and context, ZNF may act as the seller, merchant of record, fulfillment party, content source, or other participant, and the platform may separately collect or process information under its own terms and privacy practices. Nothing in this Privacy Policy is intended to state that ZNF controls all personal-information processing performed by third-party marketplaces, social networks, browsers, device ecosystems, or payment platforms.

9.5 Analytics, advertising, attribution, and consent-management recipients

Where permitted by law, ZNF may disclose device, browsing, cookie, marketing, audience, and related interaction data to analytics, advertising, attribution, and consent-management providers to support:

• traffic measurement;
• conversion tracking;
• audience creation or suppression;
• remarketing or retargeting;
• campaign optimization;
• privacy-choice preservation; and
• related digital-advertising or analytics functions.

Additional information about these activities is provided in the Cookie Policy, Digital Advertising & Analytics Policy, and Your Privacy Choices / Data Sharing Opt-out Notice.

9.6 Affiliates, advisors, insurers, and professional counterparties

ZNF may disclose personal information to affiliates, advisors, insurers, auditors, attorneys, accountants, lenders, investors, or similar professional counterparties where reasonably necessary for business administration, risk management, insurance, compliance, corporate governance, audit support, financing, or legal defense.

9.7 Legal, regulatory, law-enforcement, and protection-related disclosures

ZNF may disclose personal information where reasonably necessary to:

• comply with applicable law, regulation, legal process, subpoena, court order, or governmental request;
• respond to law-enforcement, customs, sanctions, tax, consumer-protection, privacy, security, or other regulatory authorities;
• protect ZNF’s rights, property, personnel, customers, service providers, facilities, content, systems, or operations;
• investigate fraud, abuse, security incidents, product tampering, shipping disputes, returns disputes, chargebacks, copyright complaints, or legal claims;
• preserve evidence; or
• enforce the Terms of Use or another ZNF Legal Policy.

9.8 Corporate transactions and changes of control

ZNF may disclose personal information as part of an actual or proposed merger, acquisition, financing, restructuring, bankruptcy administration, sale of assets, or similar transaction, subject to appropriate confidentiality and legal safeguards.

9.9 At your direction or with your intentional interaction

ZNF may disclose personal information where you direct us to do so, intentionally interact with a third-party feature, request a specific disclosure, authorize a representative, or otherwise instruct us to disclose information in a manner permitted by law.

10. Sale, Sharing, Targeted Advertising, and Privacy Choices

Certain privacy laws define “sale,” “sharing,” “targeted advertising,” “cross-context behavioral advertising,” or similar terms broadly. ZNF does not treat every disclosure of personal information to a third party as falling into those categories. Many disclosures are operational and are intended to support activities such as payment processing, order administration, shipping, pickup, fraud prevention, security, customer service, analytics performed on ZNF’s behalf, hosting, storage, and similar business purposes.

However, where ZNF uses cookies, pixels, tags, SDKs, or similar technologies for audience-building, remarketing, retargeting, attribution, campaign measurement, personalization, or cross-context behavioral advertising, some resulting disclosures may, depending on the facts and applicable law, be treated as a sale, sharing, targeted advertising, or similar regulated activity.

For additional information about how ZNF interprets and offers choices with respect to those activities, please review:

• the Cookie Policy;
• the Digital Advertising & Analytics Policy;
• the Your Privacy Choices / Data Sharing Opt-out Notice; and
• where applicable, the U.S. State Privacy Addendum.

Where required by applicable law, ZNF will process recognized browser-based opt-out signals, including Global Privacy Control (“GPC”), as requests to opt out of covered sale or sharing activity for the browser or device that transmitted the signal, subject to the technical, browser-, device-, account-, and context-specific limitations described in the Your Privacy Choices / Data Sharing Opt-out Notice and the Cookie Policy.

11. How Long We Retain Personal Information

ZNF retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law, contract, evidentiary need, safety need, or operational necessity.

Retention periods may vary based on factors such as:

• whether the information is needed to complete or administer a transaction;
• whether the information relates to an account, quote, subscription, return, pickup, shipping event, freight matter, customs issue, safety issue, or dispute;
• whether ZNF must retain records for tax, accounting, legal, regulatory, customs, sanctions, shipping, consumer-protection, intellectual-property, or recordkeeping purposes;
• whether the information is needed for fraud prevention, chargeback defense, evidence preservation, recall handling, tampering investigation, abuse prevention, or security review;
• whether the information is subject to a litigation hold, legal process, internal investigation, or regulatory inquiry;
• the sensitivity of the information; and
• whether retention remains reasonably necessary and proportionate to the context in which the information was collected.

When personal information is no longer reasonably necessary for the relevant purpose, ZNF may delete it, deidentify or anonymize it where appropriate, aggregate it, or retain it in a restricted archival form where lawful and reasonably necessary for compliance, security, evidentiary preservation, recall support, or defense of rights.

Additional jurisdiction-specific retention disclosure, where required, may be provided in the U.S. State Privacy Addendum, International Privacy Addendum, or GDPR Statement / EEA-UK-Switzerland Privacy Notice.

12. Data Security and Safeguards

ZNF maintains and may modify from time to time a commercially reasonable, risk-based information-security program designed to protect personal information, systems, records, content, facilities, and operations against unauthorized access, disclosure, misuse, alteration, destruction, fraud, abuse, tampering, or other compromise.

Depending on the context, such safeguards may include administrative, technical, physical, contractual, and procedural controls such as:

• role-based access limitations;
• credential and authentication controls;
• payment and fraud safeguards;
• monitoring, logging, and alerting;
• vendor and service-provider controls;
• patching and maintenance;
• backup and recovery measures;
• secure transmission methods where commercially reasonable;
• pickup verification procedures;
• shipping and logistics controls;
• anti-bot, anti-scraping, anti-abuse, and anti-spoofing controls;
• evidence-preservation and incident-escalation procedures; and
• other reasonable controls appropriate to the nature, volume, sensitivity, and business use of the information.

ZNF may rely on third-party service providers, processors, platforms, marketplaces, carriers, infrastructure vendors, payment providers, and other counterparties for portions of its security program. Nothing in this Privacy Policy shall be construed as a representation that any particular safeguard is always in place, always available, or always effective in every context.

Notwithstanding the foregoing, no data-security program, transmission method, storage environment, carrier network, third-party platform, or external system can be guaranteed to be completely secure, uninterrupted, or immune from all threats, and ZNF does not make any warranty of absolute security.

13. Security Incidents and Breach Response

If ZNF becomes aware of a suspected or actual security incident, breach, misuse event, or other compromise, ZNF may take any action it reasonably deems appropriate, including, without limitation:

• investigating and containing the issue;
• engaging internal personnel, service providers, insurers, counsel, forensic specialists, or other responders;
• preserving logs, records, communications, and evidence;
• suspending or restricting affected systems, workflows, or access;
• coordinating with carriers, payment processors, marketplaces, customs intermediaries, service providers, law enforcement, or other relevant counterparties;
• taking corrective, mitigating, or protective action; and
• providing notice to affected persons, regulators, or authorities where required by applicable law.

For Florida-governed incidents, ZNF intends to comply with applicable notice requirements under Florida law, including the requirement to take reasonable measures to protect personal information and, where a qualifying breach occurs, to provide notice to the Florida Department of Legal Affairs for breaches affecting 500 or more Florida individuals and to provide notice to affected Florida individuals without unreasonable delay and generally no later than 30 days after determination of the breach or reason to believe a breach occurred, subject to authorized delay, waiver, substitute notice, and other statutory provisions.

Nothing in this Privacy Policy obligates ZNF to publicly disclose information that would itself compromise security, reveal proprietary information, disclose trade secrets, prejudice an active investigation, or otherwise create avoidable legal or operational risk, except to the extent required by applicable law.

14. Children, Minors, and Age-Related Privacy

14.1 General-audience services; not directed to children under 13

ZNF’s Services are intended for a general audience and are not directed to children under 13 years of age. ZNF does not knowingly collect personal information online from a child under 13 without providing any notice and obtaining any parental consent required by applicable law.

14.2 If we learn we collected data from a child under 13 or another protected minor category in a manner requiring special handling

If ZNF learns that it collected personal information from a child under 13, or from another protected minor category in circumstances requiring special handling under applicable law, ZNF may delete, restrict, suppress, segregate, preserve, or otherwise remediate the information and take any additional action reasonably necessary to comply with law, protect the child, and reduce legal or operational risk.

14.3 Minors above 13; purchases and use of Services

ZNF products and Services are generally intended to be ordered and used by adults or by persons acting with lawful authority. To the fullest extent permitted by law, if you are under the age of majority in your jurisdiction, you should use the Services only with the involvement, supervision, and approval of a parent, guardian, or other legally authorized adult. Nothing in this Privacy Policy alters any product-, checkout-, payment-, shipping-, pickup-, or contract-capacity terms contained elsewhere in the ZNF Legal Policies.

14.4 State- or country-specific minor protections

Where applicable state law or non-U.S. law imposes special rules concerning children, teens, or sensitive data of minors, those requirements may be further addressed in the U.S. State Privacy Addendum, the International Privacy Addendum, the GDPR Statement / EEA-UK-Switzerland Privacy Notice, or another applicable notice.

15. International Transfers and Cross-Border Processing

ZNF is headquartered and operates primarily in the United States, including from West Palm Beach, Florida, but may sell or ship products internationally, including to Canada and other non-U.S. destinations, and may use service providers, carriers, customs intermediaries, marketplaces, payment processors, or technical providers located in or operating from multiple countries.

Accordingly, personal information may be processed in the United States and in other jurisdictions where ZNF, its service providers, carriers, customs brokers, payment processors, marketplaces, or other counterparties operate. If you are located outside the United States, your information may be transferred to, stored in, or accessed from a jurisdiction that may not provide the same level of legal protection as your home jurisdiction.

Where non-U.S. law validly applies, additional information may be provided in the International Privacy Addendum and, where applicable, the GDPR Statement / EEA-UK-Switzerland Privacy Notice. Those documents are intended to supplement, not replace, this Privacy Policy.

Nothing in this section shall be construed as an admission that every foreign privacy law applies to every ZNF interaction, transaction, shipment, or communication.

16. U.S. Privacy Rights — General Framework

Depending on your U.S. state of residence and whether the applicable statute covers ZNF and the particular processing activity, you may have one or more privacy rights under applicable law, which may include rights relating to access, confirmation, correction, deletion, portability, appeal, non-discrimination, sensitive-data processing, sale, sharing, targeted advertising, profiling, or browser-based privacy signals.

Rather than repeating every state-specific rule in this main Privacy Policy, ZNF addresses those rights through:

• this main Privacy Policy for baseline disclosure;
• the U.S. State Privacy Addendum for state-specific rights, notice content, appeals, and similar requirements; and
• the Your Privacy Choices / Data Sharing Opt-out Notice for sale, sharing, targeted advertising, browser-based opt-out signals, and related choice mechanisms.

To the fullest extent permitted by law, nothing in this section is intended to promise every statutory right to every person in every state regardless of legal thresholds, exemptions, or scope limitations. The more specific state-law mechanisms, including opt-out rights and GPC treatment where applicable, are addressed in the separate state-law documents.

17. How to Exercise Privacy Rights; Verification; Authorized Agents

To exercise privacy rights described in this Privacy Policy or in a related privacy notice, you may use one or more of the methods made available by ZNF from time to time, which may include:

• an email address designated for privacy requests;
• a webform or privacy-choice page;
• the Your Privacy Choices / Data Sharing Opt-out Notice mechanism on the website where applicable;
• a legally recognized browser- or device-based opt-out signal where required by law; or
• another method ZNF designates in its privacy notices or on the applicable Service.

Before acting on a request to know, access, correct, delete, port, or otherwise act on personal information, ZNF may take commercially reasonable steps to verify the identity of the requester, confirm that the request relates to information in ZNF’s possession, and confirm that the request falls within the rights available under the law that applies.

Verification steps may vary depending on the nature and sensitivity of the request, the risk of unauthorized disclosure or deletion, the type of information requested, whether the request concerns an account, order, subscription, pickup, shipping, payment, marketplace record, or safety issue, and whether the request is submitted by an authorized agent.

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf. ZNF may require the agent to provide proof of authority and may also require you to verify your identity directly with ZNF or otherwise confirm the agent’s authority, to the extent permitted by law.

ZNF may deny, limit, delay, or decline to act on requests that are incomplete, unverifiable, abusive, duplicative, fraudulent, technically infeasible, inconsistent with applicable law, or subject to a lawful exemption or exception.

Additional detail regarding rights, appeals, recognized opt-out signals, and state- or country-specific request rules may be provided in the U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, and Your Privacy Choices / Data Sharing Opt-out Notice.

18. Accessibility, Effective Communication, and Privacy-Request Support

ZNF is committed to using commercially reasonable efforts to promote meaningful access to its goods, services, information, and privacy-related communications for individuals with disabilities, consistent with applicable law, operational feasibility, security requirements, and the nature of the interaction involved.

If you need assistance accessing this Privacy Policy, submitting a privacy request, understanding a privacy disclosure, or communicating with ZNF regarding your personal information due to a disability, you may contact us using the contact methods provided below and request reasonable assistance.

Where required by applicable law and reasonably feasible under the circumstances, ZNF will use commercially reasonable efforts to provide effective communication or an alternative method of access appropriate to the nature, length, complexity, and context of the communication, while also considering security, fraud-prevention, account-verification, order-integrity, pickup-release, and transaction-integrity requirements.

Accessibility-related interactions with ZNF may also involve the collection, use, storage, or processing of personal information, technical data, device data, or communication records. Those activities remain subject to this Privacy Policy, the Cookie Policy, the Information Security Policy, the Accessibility Statement, and the other applicable ZNF Legal Policies.

Nothing in this Privacy Policy shall be construed as a warranty that every page, feature, communication, document, workflow, or third-party integration will be accessible in every circumstance or compatible with every technology at all times. This section should be read together with ZNF’s Accessibility Statement.

19. Additional Legal Process, Rights Protection, and Investigative Use

ZNF may preserve, review, use, and disclose personal information, logs, communications, transactional records, technical records, and related materials where reasonably necessary to:

• establish, exercise, or defend legal claims;
• investigate fraud, abuse, chargebacks, product tampering, contamination, shipping disputes, pickup disputes, customs issues, copyright complaints, unauthorized automated access, or security incidents;
• enforce the Terms of Use or another ZNF Legal Policy;
• preserve evidence;
• respond to subpoenas, court orders, legal process, regulatory inquiries, or governmental demands;
• cooperate with regulators, law enforcement, customs authorities, carriers, marketplaces, payment providers, insurers, or other governmental or quasi-governmental bodies where lawfully required or reasonably appropriate; or
• protect ZNF, its personnel, service providers, customers, facilities, systems, content, records, and operations.

Nothing in this Privacy Policy limits ZNF’s right to use or disclose information where authorized or required by applicable law, legal process, or a valid protective, regulatory, security, fraud-prevention, customs, shipping, intellectual-property, or evidentiary purpose.

This section is intended to work together with ZNF’s Terms of Use, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, Shipping & Delivery Policy, and Purchases, Subscriptions & Pre-Orders Policy.

20. No Waiver; No Admission; Preservation of Non-Waivable Rights

This Privacy Policy is intended to provide transparent and operationally accurate disclosures regarding ZNF’s information practices. It is not intended to:

• admit that any law applies in every circumstance, transaction, channel, jurisdiction, or platform;
• waive any defense, threshold requirement, exemption, privilege, immunity, limitation, safe harbor, statutory exception, or lawful argument available to ZNF under applicable law;
• expand any legal duty beyond what applicable law requires;
• limit ZNF’s right to revise, supplement, narrow, clarify, or correct its privacy disclosures in a lawful manner; or
• waive any non-waivable right or remedy held by any user under applicable law.

If any provision of this Privacy Policy is determined to be invalid, illegal, unenforceable, or inapplicable in a particular jurisdiction or circumstance, that provision shall be interpreted or limited only to the extent necessary to make it enforceable or applicable, and the remaining provisions shall continue in full force to the fullest extent permitted by law.

This Privacy Policy must be read in harmony with the ZNF Legal Policies as a coordinated legal framework and not in isolation.

21. Changes to This Privacy Policy

ZNF may revise, supplement, restate, or otherwise update this Privacy Policy from time to time to reflect changes in:

• law or regulation;
• governmental guidance;
• court decisions;
• ZNF’s services, channels, technologies, vendors, or marketplaces;
• cookies, analytics, advertising, or privacy-choice mechanisms;
• security, incident-response, or abuse-prevention practices;
• operational workflows, including shipping, pickup, freight, marketplace, mobile, support, or wholesale processes; or
• other lawful business needs.

When ZNF updates this Privacy Policy, ZNF may do so by posting the revised version on the applicable website, legal page, checkout flow, or other relevant Service and updating the “Last Updated” date. Where required by applicable law, ZNF may also provide additional notice through email, banners, consent tools, privacy-choice interfaces, account communications, or other reasonable methods.

To the fullest extent permitted by law, the revised Privacy Policy will become effective when posted or otherwise communicated, unless a later effective date is stated. However, if applicable law requires a different form of notice, consent, or timing for a specific category of change, ZNF will follow the law that validly applies to that change.

Users should review the Privacy Policy periodically to remain informed about ZNF’s current practices.

22. Contacting ZNF About Privacy Matters

If you have questions about this Privacy Policy, would like to submit a privacy request, need assistance understanding a privacy disclosure, or wish to contact ZNF regarding your personal information, you may contact us using the following channels:

Z Natural Foods LLC
5407 N Haverhill Rd Unit 336
West Palm Beach, Florida 33407
United States

Privacy requests and general privacy questions: Privacy@znaturalfoods.com
General support and order-related matters: Orders@znaturalfoods.com
Telephone: +1-888-963-6637

Where a more specific contact channel is identified in another applicable ZNF Legal Policy or notice, including for GDPR-related matters, accessibility matters, mobile-message matters, DMCA notices, security reports, or Your Privacy Choices / Data Sharing Opt-out requests, ZNF may direct you to that channel for faster and more accurate handling.

To help ZNF respond efficiently and securely, please include, where applicable:

• your name and preferred contact method;
• the nature of your request or question;
• the order number, account information, or transaction details involved, if relevant;
• the jurisdiction or state whose privacy law you believe applies, if relevant; and
• sufficient information for ZNF to verify your identity or authority where verification is required.

ZNF may decline or delay acting on requests that are incomplete, unverifiable, abusive, duplicative, fraudulent, or submitted through channels not designated for the relevant type of request, to the extent permitted by applicable law.

23. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.