DMCA Compliance Statement & Copyright Infringement Policy

Last Updated: January 1, 2026

This DMCA Compliance Statement and Copyright Infringement Policy (this “Policy”) is issued by Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”), a Florida limited liability company operating from West Palm Beach, Palm Beach County, Florida.

This Policy applies to ZNF’s websites, checkout flows, ecommerce storefronts, marketplace-facing content under ZNF’s control, mobile sites, applications, APIs, social-media pages, review systems, comment functions, chatbot or AI interfaces, email, SMS/MMS programs, customer-service channels, and any other online or digital service, platform, or communication channel owned, operated, licensed, or controlled by or on behalf of ZNF (collectively, the “Services”).

This Policy is intended to implement ZNF’s procedures relating to claims of copyright infringement under the United States Digital Millennium Copyright Act, including 17 U.S.C. § 512, and to preserve all contractual, statutory, regulatory, equitable, and common-law rights, defenses, immunities, and remedies available to ZNF to the fullest extent permitted by applicable law.

By accessing, using, submitting content to, or otherwise interacting with the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy, ZNF’s Terms of Use, and all other applicable ZNF legal policies published on or incorporated into ZNF’s legal framework.

1. Relationship to Other ZNF Policies

This Policy is incorporated into and forms part of ZNF’s broader legal framework, including without limitation:

• the Legal page,

• the Privacy Policy,

• the Cookie Policy,

• the Terms of Use,

• the Content Policy,

• the Product Review Guidelines,

• the Information Security Policy,

• the Agent Terms, and

• any other applicable ZNF legal policy, notice, or agreement published by ZNF from time to time.

In the event of a direct conflict:

1. the Terms of Use control with respect to arbitration, class-action waiver, limitation of liability, governing law, venue, evidentiary standards, survival, no-waiver, and other general risk-allocation provisions;

2. this Policy controls with respect to DMCA-specific notice, takedown, counter-notice, repeat-infringer, and copyright-complaint procedures;

3. privacy, personal-data, and publicity-rights issues are additionally governed by the Privacy Policy, Cookie Policy, GDPR/privacy notices, and related disclosures;

4. security, malware, unauthorized access, spoofing, and system-abuse issues are additionally governed by the Information Security Policy and Agent Terms; and

5. content moderation, review, testimonial, and user-generated-content issues are additionally governed by the Content Policy and Product Review Guidelines.

Nothing in this Policy is intended to waive or limit any non-waivable rights or obligations under applicable law.

2. Scope; No Admission; Reservation of Rights

This Policy applies to copyright complaints involving material allegedly appearing on or through the Services, including, where applicable, material submitted by users, reviewers, commenters, customers, vendors, agents, marketplace participants, or other third parties.

This Policy is designed to support ZNF’s compliance with the DMCA and analogous copyright-complaint handling where appropriate. However, nothing in this Policy shall be construed as:

• an admission that every ZNF service, feature, channel, or function qualifies for any particular safe harbor in every circumstance;

• a concession that any challenged material is infringing;

• a waiver of any defense, immunity, or limitation of liability available to ZNF; or

• an agreement by ZNF to adjudicate the ultimate merits of any ownership, authorization, license, fair-use, or infringement dispute.

ZNF reserves the right, in its sole discretion and to the fullest extent permitted by law, to remove, disable, restrict, preserve, retain, investigate, forward, disclose, refuse, or restore content or access as ZNF deems appropriate in light of legal, regulatory, contractual, operational, evidentiary, marketplace, security, reputational, and business considerations.

3. Designated DMCA Agent

Pursuant to 17 U.S.C. § 512(c)(2), notices of claimed copyright infringement and counter-notifications under this Policy must be sent only to ZNF’s designated DMCA agent at:

Z Natural Foods LLC
Attn: DMCA Agent / Legal Department
5407 N Haverhill Rd Unit 336
West Palm Beach, FL 33407
Email: DMCA@znaturalfoods.com

The foregoing contact information is provided solely for copyright notices and DMCA counter-notices. It is not to be used for customer service, product questions, order issues, returns, privacy requests, security reports, legal service of process, commercial solicitations, or other unrelated matters. Improperly routed communications may be disregarded, delayed, or redirected without liability to ZNF.

ZNF reserves the right to update its designated-agent information at any time by updating this Policy and any corresponding filing or renewal made with the U.S. Copyright Office.

4. Requirements for a Valid DMCA Notice

If you believe in good faith that material available on or through the Services infringes your copyright, you must send a written notice to ZNF’s designated DMCA agent that substantially complies with 17 U.S.C. § 512(c)(3). Your notice must include all of the following:

1. your physical or electronic signature;

2. identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;

3. identification of the allegedly infringing material and information reasonably sufficient to permit ZNF to locate the material, including, where applicable, the exact URL, product page, review page, image location, file path, marketplace listing, social-media post, communication, or other specific identifier;

4. information reasonably sufficient to permit ZNF to contact you, including your full legal name, mailing address, telephone number, and email address;

5. a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

6. a statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the copyright owner.

ZNF strongly recommends that any complainant assess, before sending a notice, whether the challenged use may be authorized by law, including under doctrines such as fair use, license, consent, or other defenses or limitations recognized under applicable law.

5. Deficient, Abusive, or Misdirected Notices

ZNF may reject, disregard, delay acting upon, seek clarification regarding, or require supplementation of any notice that ZNF determines, in its sole discretion, is incomplete, inaccurate, conclusory, abusive, duplicative, automated without adequate review, sent through the wrong channel, or otherwise noncompliant with this Policy or applicable law.

Without limitation, ZNF may decline to process notices that:

• fail to identify the allegedly infringing material with reasonable specificity;

• fail to provide sufficient contact information;

• fail to include the required sworn statements;

• appear to target lawful content, criticism, commentary, fair use, or non-copyright issues;

• appear to involve trademark, defamation, privacy, publicity, harassment, or product-quality disputes rather than copyright claims; or

• are submitted in bad faith, for anti-competitive purposes, or for harassment, censorship, extortion, or other improper motive.

ZNF may preserve any notice, attachments, metadata, and related communications for evidentiary, compliance, risk-management, and enforcement purposes.

6. ZNF Response to Facial Compliance

Upon receipt of a notice that ZNF, in its sole discretion, considers facially compliant, ZNF may take any action it deems appropriate, including without limitation:

• removing, disabling, geoblocking, delisting, depublishing, or restricting access to the challenged material;

• notifying the user, account holder, reviewer, commenter, uploader, seller, submitter, or other party associated with the challenged material;

• preserving logs, screenshots, account records, transactional data, marketplace identifiers, metadata, communications, and other evidence;

• requesting additional information from the complainant, the accused party, or any service provider;

• suspending or terminating posting, submission, review, account, seller, or other access privileges;

• coordinating with hosts, ecommerce providers, marketplaces, payment processors, carriers, service providers, insurers, legal counsel, or governmental authorities; and

• taking any other legal or operational action ZNF considers necessary or appropriate.

ZNF has no obligation to restore, continue displaying, or continue hosting any particular material solely because a complainant fails to pursue further action, where ZNF determines that continued availability would create legal, contractual, operational, security, or marketplace risk.

7. Counter-Notification Procedure

If you believe that material you submitted or controlled was removed, disabled, restricted, or delisted as a result of mistake or misidentification, you may submit a written counter-notification to ZNF’s designated DMCA agent.

A valid counter-notification must substantially comply with 17 U.S.C. § 512(g)(3) and must include:

1. your physical or electronic signature;

2. identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access disabled;

3. a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;

4. your full legal name, mailing address, telephone number, and email address; and

5. a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which ZNF may be found, and that you will accept service of process from the person who submitted the original notice or that person’s agent.

Upon receipt of a facially valid counter-notification, ZNF may provide a copy of the counter-notification to the original complainant and inform the complainant that ZNF may restore the removed material or cease disabling access to it within not less than ten (10) business days and not more than fourteen (14) business days following receipt of the counter-notification, unless ZNF first receives notice that the complainant has filed an action seeking a court order to restrain the allegedly infringing activity.

Notwithstanding the foregoing, ZNF reserves the right to refuse restoration or continued availability where, in ZNF’s sole discretion:

• the counter-notification is deficient or not credible on its face;

• restoration would violate law, court order, injunction, platform policy, service-provider requirements, or another ZNF policy;

• the content was removed for reasons independent of the copyright complaint;

• the material implicates security, privacy, abuse, defamation, trademark, product-safety, or other non-copyright concerns; or

• the material is hosted or controlled primarily by a third-party marketplace, platform, or provider whose procedures or decision-making ZNF does not control.

8. Repeat Infringer Policy; Standard Technical Measures

ZNF adopts and intends to reasonably implement, in appropriate circumstances, a policy providing for the suspension, restriction, or termination of accounts, privileges, services, or access of repeat or egregious copyright infringers.

In determining whether a person or entity is a repeat or egregious infringer, ZNF may consider any facts or circumstances it deems relevant, including without limitation:

• prior notices or counter-notices;

• the number, seriousness, frequency, and credibility of complaints;

• patterns of re-uploading, evasion, duplication, or circumvention;

• prior marketplace or platform complaints;

• apparent bad faith or abuse of complaint procedures;

• failure to cooperate with investigations;

• use of bots, agents, alternate accounts, or technical means to evade enforcement; and

• court orders, settlements, admissions, or other competent evidence.

ZNF also reserves the right, to the extent required by law and reasonably feasible, to accommodate and not interfere with standard technical measures within the meaning of 17 U.S.C. § 512(i), while preserving ZNF’s security, operational, contractual, and business interests.

9. Marketplace, Social Platform, and Third-Party Service Carve-Out

ZNF conducts business through multiple channels, including its own websites and, at times, third-party platforms, marketplaces, social-commerce systems, hosting providers, and service providers. Accordingly:

• some allegedly infringing material may appear on systems not owned or directly controlled by ZNF;

• some notices may also need to be directed to the relevant marketplace, host, social platform, or other service provider under that party’s own intellectual-property complaint procedures;

• ZNF may, but is not obligated to, forward notices, coordinate responses, or cooperate with such third parties; and

• ZNF does not guarantee the timing, outcome, restoration rights, or enforcement practices of any third-party platform or provider.

This Policy does not obligate ZNF to take actions that are outside ZNF’s practical control or contractual authority.

10. Misrepresentation; Bad-Faith Claims; Indemnity

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees.

Without limiting any other rights or remedies, any person submitting a notice or counter-notification to ZNF represents, warrants, and covenants that the submission is made in good faith, after reasonable review, and not for any improper purpose, including harassment, censorship, anticompetitive conduct, retaliation, extortion, publicity leverage, or bad-faith interference.

To the fullest extent permitted by applicable law and any applicable ZNF agreement, you agree to indemnify, defend, and hold harmless ZNF and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, marketplaces, and representatives from and against any and all claims, liabilities, losses, damages, judgments, settlements, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your false, misleading, abusive, or unlawful notice, counter-notification, or other conduct under this Policy.

11. Evidence Preservation; Cooperation

Any party submitting a notice or counter-notification, or otherwise involved in a dispute under this Policy, must preserve all evidence reasonably relevant to the dispute, including without limitation:

• screenshots;

• source files;

• URLs;

• timestamps;

• correspondence;

• chain-of-title or ownership records;

• licenses or permissions;

• registrations, if any;

• marketplace identifiers;

• account information; and

• any proof of authorization or lack thereof.

ZNF may request additional information, declarations, supporting records, or cooperation as a condition of processing, evaluating, or responding to any notice or counter-notification.

Failure to preserve evidence or reasonably cooperate may adversely affect the treatment of any request, response, or restoration determination.

12. Privacy, Security, and Other Complaint Types

This Policy is limited to copyright-related matters. Other complaint types must be directed through the appropriate ZNF channel or policy, including without limitation:

• privacy, personal-data, or publicity-rights concerns;

• defamation or false-statement complaints;

• trademark complaints;

• malware, spoofing, phishing, unauthorized-access, or vulnerability reports;

• customer-service, order, shipping, pickup, return, refund, or product-quality issues; and

• review, testimonial, moderation, or content-standard disputes not based on copyright.

ZNF may, in its sole discretion, redirect, disregard, or separately process communications that are not properly submitted under this Policy.

13. Disclaimers; No Legal Advice; No Duty to Adjudicate

ZNF is not a court and does not undertake to adjudicate ownership, validity, infringement, fair use, licensing, or other legal merits beyond what ZNF deems reasonably necessary for its own compliance, risk management, and business operations.

Nothing in this Policy, nor any action or inaction by ZNF under this Policy, constitutes legal advice to any party.

You should consult your own legal counsel regarding your rights and obligations under copyright law.

14. Arbitration; Governing Law; Venue; No Class Actions

To the fullest extent permitted by applicable law, any dispute, claim, or controversy between you and ZNF arising out of or relating to this Policy, the Services, or ZNF’s handling of notices, counter-notices, content removal, restoration, moderation, or enforcement shall be governed by ZNF’s Terms of Use, including its mandatory arbitration provisions, class-action waiver, governing-law provisions, venue provisions, evidentiary rules, and limitations of liability.

Without limiting the foregoing:

• the substantive law governing the contractual relationship between you and ZNF shall be the law designated in the Terms of Use, together with applicable federal law;

• arbitration, to the extent enforceable, shall proceed only on an individual basis and not on a class, collective, coordinated, consolidated, or representative basis; and

• nothing in this section is intended to impair any statutory requirement under 17 U.S.C. § 512(g) relating to court actions necessary to restrain restoration of material, or any non-waivable right that cannot legally be subjected to arbitration.

15. Limitation of Liability

To the fullest extent permitted by applicable law and the Terms of Use, ZNF shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising out of or relating to this Policy, any notice or counter-notification, any content removal or restoration decision, any delay in action, any failure by a third-party platform to act, or any alleged infringement by any third party.

To the extent any liability cannot lawfully be disclaimed, limited, or excluded, such liability shall be limited to the maximum extent permitted by applicable law and the Terms of Use.

16. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

Mobile Terms of Service

Last updated: January 1, 2026

PLEASE READ THESE MOBILE TERMS OF SERVICE CAREFULLY. These Mobile Terms of Service (these “Mobile Terms”) govern your access to, enrollment in, use of, or interaction with any Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) mobile messaging program, including any SMS, MMS, cart reminder, order update, account alert, customer-care, review request, survey, promotional, or other mobile communication service (collectively, the “Service” or “Mobile Message Program”).

By opting in to, using, or otherwise interacting with the Service, you agree to be bound by these Mobile Terms, our Terms of Use Policy (“TOU”), and all other applicable ZNF legal policies posted on our Legal page, including, without limitation, our Privacy Policy, Content Policy, Digital Advertising & Analytics Policy, Cookie Policy, GDPR Statement, CCPA Opt-out, Agent Terms, Product Review Guidelines, Purchases, Subscriptions & Pre-Orders Policy, and any other policy incorporated into the TOU, each as may be amended from time to time (collectively, the “ZNF Legal Policies”). If you do not agree, do not enroll in or use the Service.

1. Scope; Relationship to the TOU; Order of Precedence

1.1 These Mobile Terms apply to all ZNF mobile-message programs offered now or in the future through any short code, long code, toll-free number, sender ID, application, website flow, checkout flow, marketplace flow, customer-service interaction, or other channel controlled by or used on behalf of ZNF.

1.2 These Mobile Terms are incorporated into and form part of the TOU. In the event of any direct conflict:
(a) the TOU controls with respect to arbitration, class-action waiver, limitation of liability, venue, governing law, evidentiary standards, survival, and other general risk-allocation provisions;
(b) these Mobile Terms control with respect to mobile-message-specific enrollment, consent, revocation, frequency, and operational rules;
(c) privacy and personal-data issues are additionally governed by the Privacy Policy, Cookie Policy, GDPR Statement, CCPA Opt-out, and related privacy notices; and
(d) content transmitted through the Service is additionally governed by the Content Policy, Product Review Guidelines where applicable, and applicable carrier, platform, aggregator, and messaging-provider rules.

1.3 The Service is offered solely at ZNF’s discretion and may be modified, suspended, restricted, or discontinued, in whole or in part, at any time, with or without notice, to the fullest extent permitted by law.

2. Definitions

For purposes of these Mobile Terms:

2.1 “Marketing Messages” means messages that advertise, promote, market, or encourage the purchase of goods or services, including promotional offers, product launches, discounts, cart reminders used for marketing, abandoned-cart follow-ups, win-back campaigns, loyalty promotions, and similar communications.

2.2 “Transactional or Relationship Messages” means messages sent to facilitate, complete, administer, service, secure, or support an existing or requested transaction or relationship, including order confirmations, shipping updates, account alerts, fraud notices, password or authentication messages, customer-care responses, service interruption notices, product safety notices, and similar operational communications.

2.3 “Consent” means any permission, authorization, or agreement sufficient under applicable law to permit the relevant category of message.

2.4 “Revocation” means any withdrawal of consent or opt-out request communicated by any method that is reasonable under applicable law.

2.5 “Carrier” means your wireless carrier or mobile network operator.

2.6 “Provider Rules” means the requirements, standards, and restrictions imposed by wireless carriers, messaging providers, platform providers, aggregators, governmental agencies, and applicable industry frameworks.

3. Eligibility; Authority; Number Ownership

3.1 You represent and warrant that:
(a) you are at least the age of majority in the jurisdiction from which you enroll, or otherwise have lawful authority to enter into a binding agreement;
(b) you are the subscriber, customary user, or lawful authorized user of the mobile number you provide to ZNF;
(c) you are authorized to consent to receive messages at that number; and
(d) all information you provide in connection with the Service is accurate, current, and complete.

3.2 You shall not enroll a number that belongs to another person, a minor without lawful authorization where required, a hospital patient room, emergency line, or any number for which you lack authority to receive the categories of messages requested.

3.3 ZNF may require additional verification, including confirmation texts, account authentication, or other commercially reasonable steps, before activating or continuing enrollment.

4. Description of the Service; Message Categories

4.1 ZNF may use the Service to send one or more of the following categories of messages:
(a) Marketing Messages;
(b) Transactional or Relationship Messages;
(c) customer-service or support messages;
(d) review, survey, feedback, or quality-assurance messages;
(e) security, fraud-prevention, or account-verification messages; and
(f) other lawful categories disclosed at the point of enrollment or otherwise permitted by applicable law.

4.2 Not all message categories require the same form of consent. ZNF may condition the sending of a particular message category on the level of consent required by applicable law and Provider Rules.

4.3 ZNF may operate multiple separate Mobile Message Programs. Enrollment in one program does not automatically enroll you in any other program unless expressly disclosed and lawfully consented to.

4.4 To the extent any Mobile Message Program promotes, enrolls, manages, or relates to recurring purchases, subscriptions, pre-orders, auto-ship arrangements, or other negative-option or continuous-service features, those transactions are also governed by ZNF’s Purchases, Subscriptions & Pre-Orders Policy, all applicable checkout disclosures, and any other relevant ZNF Legal Policies.

5. Consent to Receive Marketing Messages

5.1 To the fullest extent required by applicable law, and as a compliance baseline where ZNF deems appropriate, ZNF will seek your prior express written consent before sending Marketing Messages using an automatic telephone dialing system, artificial or prerecorded voice technology, or other covered automated technology.

5.2 Where required, your consent to receive Marketing Messages authorizes Z Natural Foods LLC to send or cause to be sent the covered Marketing Messages to the number you designate, and only in a manner logically and topically associated with the interaction through which consent was obtained.

5.3 Your consent may be obtained by any legally sufficient method, including, without limitation:
(a) checking an unchecked box;
(b) affirmatively responding to an opt-in prompt;
(c) signing an electronic or written form;
(d) sending a keyword to enroll; or
(e) any other affirmative act recognized as sufficient under applicable law.

5.4 Your consent to receive Marketing Messages is not a condition of purchasing any goods or services from ZNF.

5.5 If you consent to receive Marketing Messages, you acknowledge that such messages may be sent using automated technology and may include promotional content, offers, reminders, and related marketing material.

6. Transactional, Relationship, and Non-Marketing Messages

6.1 Even if you do not enroll in Marketing Messages, ZNF may send Transactional or Relationship Messages where permitted by law and where reasonably necessary to facilitate an existing transaction, requested interaction, account function, or security measure.

6.2 Transactional or Relationship Messages may include, without limitation:
(a) order confirmations;
(b) order-status and shipping updates;
(c) payment or fraud alerts;
(d) service-related reminders;
(e) customer-care responses;
(f) product safety or recall notices; and
(g) account authentication or security notices.

6.3 An opt-out from Marketing Messages will not necessarily opt you out of Transactional or Relationship Messages that ZNF is otherwise legally permitted to send in connection with an active order, account, support request, security event, or other existing relationship, unless required by applicable law.

7. Enrollment; Double Opt-In; Evidence of Consent

7.1 ZNF may offer enrollment through website forms, checkout flows, pop-ups, landing pages, keyword campaigns, customer-support interactions, marketplace flows, written forms, or other lawful mechanisms.

7.2 ZNF may require a confirmation step, including a double opt-in or reply confirmation, before activating a subscription.

7.3 You agree that ZNF’s and its service providers’ records may be used to establish enrollment status, consent scope, timestamps, confirmation events, message logs, suppression status, opt-out status, clickstream events, IP or device-associated events where available, and related compliance evidence, to the fullest extent permitted by law.

7.4 You agree that ZNF may preserve such records for compliance, auditing, dispute resolution, fraud prevention, security, and lawful business purposes.

8. Message Frequency; Program Changes; Sender Changes

8.1 Message frequency will vary by program, transaction activity, support activity, marketing calendar, and your interactions with ZNF.

8.2 ZNF does not guarantee any minimum or maximum number of messages unless expressly stated in a particular program disclosure. Any frequency statement is an estimate only and not a contractual guarantee.

8.3 ZNF may, at any time and without liability to you, modify:
(a) the number or frequency of messages;
(b) the content categories of messages;
(c) the short code, toll-free number, long code, alphanumeric sender ID, or other origination identifier;
(d) the messaging platform, aggregator, or service provider;
(e) the eligibility requirements for a program; or
(f) any feature, function, or availability of the Service.

8.4 You acknowledge that messages sent to a deprecated, changed, or unsupported number, sender ID, or shortcode may not be received by ZNF, and ZNF shall not be liable for failure to process a request sent to a contact point that is no longer in service, except to the extent required by law.

9. Fees; Charges; Device and Carrier Limitations

9.1 ZNF does not charge a separate fee merely to receive messages through the Service unless expressly disclosed in writing.

9.2 Message and data rates may apply. You are solely responsible for any charges imposed by your Carrier or other service provider in connection with your receipt or transmission of messages.

9.3 Not all devices, handsets, carriers, networks, geographic areas, routing protocols, or messaging applications support all programs, formats, or features of the Service.

9.4 ZNF does not guarantee message delivery, speed, timing, security, or availability and is not responsible for Carrier delays, transmission failures, filtering, latency, nondelivery, duplicate delivery, truncated messages, blocked messages, spam labeling, or device incompatibility.

10. Opt-Out; Revocation of Consent; Unsubscribe Rights

10.1 You may revoke consent to receive Marketing Messages at any time by any reasonable method permitted by applicable law.

10.2 Without limiting the foregoing, ZNF will treat the following as valid revocation methods for Marketing Messages when sent in reply to a covered text message or otherwise communicated through a reasonable channel:
STOP, END, CANCEL, UNSUBSCRIBE, QUIT, OPT OUT, REVOKE, or other words or phrases that a reasonable person would understand as communicating a request to stop future Marketing Messages.

10.3 You may also revoke consent by:
(a) using any unsubscribe link or comparable mechanism included in the message, where available;
(b) contacting ZNF through the support channels identified in these Mobile Terms or on the Legal or Contact page; or
(c) any other reasonable method that clearly expresses your desire to stop future Marketing Messages.

10.4 ZNF will treat clear requests such as “stop all marketing texts,” “unsubscribe me from all ZNF promo texts,” or equivalent language as a request to revoke consent to future Marketing Messages from ZNF generally, to the extent required by applicable law.

10.5 Unless a broader request is clearly communicated, an opt-out sent in response to a particular sender stream or Mobile Message Program will be treated as applying to that sender stream or program. A broader request to stop all ZNF marketing texts will be treated as a global marketing opt-out across ZNF Marketing Messages, but will not necessarily stop Transactional or Relationship Messages that ZNF is otherwise permitted to send.

10.6 ZNF will honor revocation requests within a reasonable time and, where applicable law imposes a specific outer limit, no later than that deadline.

10.7 After a valid revocation request, ZNF may send a single confirmation message confirming the opt-out or revocation, provided that such confirmation contains no marketing or promotional content except as permitted by law.

10.8 If a messaging protocol used by ZNF does not support two-way replies, ZNF may provide a conspicuous alternative opt-out method in the message or associated program disclosure.

10.9 Notwithstanding the foregoing, where Florida law conditions a statutory text-message action on the recipient first replying STOP to the sending number, nothing in these Mobile Terms is intended to waive that statutory framework or any other non-waivable statutory requirement.

11. HELP; Customer Assistance

11.1 For assistance, you may:
(a) reply HELP to a covered message where that functionality is supported;
(b) text STOP to +1-888-724-8745 to unsubscribe from covered promotional messages;
(c) email orders@znaturalfoods.com; or
(d) contact ZNF through the contact methods identified on our website.

11.2 ZNF may update support contact methods from time to time without liability, provided the updated methods are reasonably available through the website, Legal page, Contact page, or Service disclosures.

12. Reassigned Numbers; Number Changes; User Update Obligations

12.1 You must promptly notify ZNF if:
(a) your mobile number changes;
(b) your number is reassigned;
(c) your device is transferred to another person;
(d) you lose authority to receive messages at the number; or
(e) any information relevant to your enrollment becomes inaccurate.

12.2 You agree to re-enroll with your new number if you wish to continue receiving messages, unless ZNF expressly supports updating the number through another process.

12.3 ZNF may suspend or terminate messaging to any number if ZNF reasonably suspects reassignment, lack of authority, fraud, or compliance risk.

13. Privacy; Data Use; Sharing with Service Providers

13.1 ZNF may collect, use, retain, disclose, process, and store information associated with the Service, including, without limitation:
(a) your mobile number;
(b) consent and enrollment records;
(c) opt-out and suppression records;
(d) message-delivery, routing, and engagement metadata;
(e) account, order, or support-related information associated with the messaging interaction;
(f) device, network, and Carrier-related technical data where available; and
(g) compliance, audit, security, and fraud-prevention logs.

13.2 Such processing is governed by the ZNF Legal Policies, including the Privacy Policy, Cookie Policy, Digital Advertising & Analytics Policy, GDPR Statement, and CCPA Opt-out, each of which is incorporated herein by reference.

13.3 ZNF may share information related to the Service with its affiliates, carriers, aggregators, platform providers, analytics providers, customer-service vendors, security vendors, and other service providers as reasonably necessary to operate, secure, analyze, support, or comply with law in relation to the Service.

13.4 ZNF may retain consent, revocation, and compliance records after termination of the Service or your participation in it to the extent reasonably necessary for legal compliance, dispute resolution, audits, investigations, suppression-list administration, and enforcement of these Mobile Terms.

14. Mobile Content Standards; Prohibited Uses

14.1 All content sent through or in connection with the Service must comply with the TOU, the Content Policy, applicable labeling and advertising law, and all applicable Provider Rules.

14.2 Without limitation, you shall not use, submit, request, or cause to be sent through the Service any content that:
(a) is unlawful, misleading, deceptive, or fraudulent;
(b) misrepresents ZNF, your identity, or any third-party affiliation;
(c) includes prohibited health, disease, or regulatory claims;
(d) violates privacy, publicity, intellectual-property, or consumer-protection rights;
(e) contains malware, malicious links, exploit code, or harmful payloads;
(f) promotes restricted or prohibited categories in violation of law or Provider Rules;
(g) is spam, abusive, harassing, or intended to evade carrier filtering or compliance controls; or
(h) otherwise creates legal, regulatory, operational, reputational, Carrier, platform, marketplace, or payment risk for ZNF.

14.3 ZNF may reject, block, suspend, filter, truncate, delay, or terminate any message or campaign in its sole discretion where ZNF believes the content or use creates unacceptable risk or violates applicable law or Provider Rules.

15. International Users; Jurisdictional Restrictions

15.1 The Service is intended primarily for use in jurisdictions where ZNF determines it can lawfully and commercially operate.

15.2 If you access or enroll in the Service from outside the United States, you do so at your own risk and are solely responsible for compliance with local law to the extent applicable to your conduct.

15.3 ZNF reserves the right to refuse, restrict, geoblock, suspend, or terminate enrollment or delivery of messages in any jurisdiction where:
(a) local law imposes additional requirements;
(b) ZNF cannot reasonably verify compliance;
(c) the operational or legal burden is commercially unreasonable; or
(d) carriers, messaging providers, or platforms restrict such messaging.

15.4 Nothing in these Mobile Terms shall be construed as a representation by ZNF that the Service is lawful, available, or appropriate in every jurisdiction.

16. Reservation of Rights; Suspension; Termination

16.1 ZNF may, with or without notice and without liability to you except as required by law, suspend, throttle, restrict, decline, or terminate your access to or participation in the Service if:
(a) you violate these Mobile Terms, the TOU, or any ZNF Legal Policy;
(b) you submit inaccurate information;
(c) your number appears reassigned or unauthorized;
(d) ZNF detects fraud, abuse, security risk, or suspicious activity;
(e) a Carrier, platform, provider, insurer, or regulator requires or requests suspension; or
(f) continued operation of the Service presents legal, financial, operational, or reputational risk to ZNF.

16.2 ZNF may maintain internal suppression lists or blocklists and may refuse reenrollment where permitted by law.

17. Disclaimer of Warranties; Limitation of Liability

17.1 The Service is provided on an “as is,” “as available,” and “with all faults” basis to the fullest extent permitted by law.

17.2 To the maximum extent permitted by applicable law, ZNF, its affiliates, licensors, service providers, messaging vendors, aggregators, Carriers, and agents disclaim all warranties, express, implied, or statutory, including, without limitation, warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, timeliness, quiet enjoyment, and uninterrupted operation.

17.3 To the maximum extent permitted by law, ZNF shall not be liable for any indirect, incidental, consequential, special, exemplary, enhanced, statutory, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or use, arising out of or relating to the Service, including, without limitation, delayed, misdirected, filtered, blocked, duplicate, truncated, failed, or undelivered messages.

17.4 To the extent any liability cannot be disclaimed, the TOU’s liability cap and remedy limitations apply to the fullest extent permitted by law.

17.5 Nothing in these Mobile Terms excludes or limits any right that cannot be waived or limited under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless ZNF, its affiliates, officers, directors, employees, agents, vendors, messaging providers, and service providers from and against any claims, demands, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) your breach of these Mobile Terms;
(b) your submission of a number you did not own or control;
(c) your failure to update a changed or reassigned number;
(d) your misuse of the Service;
(e) content or instructions you cause to be sent through the Service; or
(f) your violation of applicable law or third-party rights.

19. Dispute Resolution; Arbitration; Class Waiver

19.1 All disputes, claims, and controversies arising out of or relating to these Mobile Terms or the Service are governed exclusively by the dispute-resolution, pre-arbitration notice, individual arbitration, class-waiver, venue, delegation, fee-allocation, and related provisions set forth in the TOU, which are incorporated herein by reference.

19.2 To the extent of any inconsistency between these Mobile Terms and the TOU regarding dispute resolution, the TOU controls.

19.3 Nothing in these Mobile Terms shall be construed to waive any non-waivable statutory rights or remedies.

20. Governing Law; Compliance; Severability; No Waiver; Survival; Amendments

20.1 Subject to the supremacy of the Federal Arbitration Act, any applicable federal law, and any non-waivable rights that must apply based on your location, these Mobile Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-laws principles.

20.2 ZNF intends for the Service and these Mobile Terms to comply with applicable federal, state, and local law, as well as applicable Provider Rules. Nothing in these Mobile Terms shall be interpreted to reduce or waive any obligation imposed by non-waivable law.

20.3 If any provision of these Mobile Terms is found invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or, if necessary, modified only to the minimum extent necessary so that the remainder remains in full force and effect.

20.4 ZNF’s failure to enforce any provision shall not constitute a waiver of that provision or any other right.

20.5 Any provisions that by their nature should survive suspension, revocation, termination, or discontinuation of the Service shall survive, including, without limitation, provisions concerning consent records, suppression records, privacy, disclaimers, liability limitations, indemnity, dispute resolution, governing law, evidence preservation, and enforcement.

20.6 ZNF may amend these Mobile Terms from time to time by posting the revised version on the Legal page or otherwise making it available through the Service. Unless applicable law requires additional notice or affirmative consent, the revised Mobile Terms become effective upon posting or on any later effective date stated in the revision. Continued enrollment in or use of the Service after the effective date constitutes acceptance of the revised Mobile Terms.

21. Contact Information

For questions regarding these Mobile Terms or the Service, contact:

Z Natural Foods LLC
5407 N Haverhill Rd Unit 336
West Palm Beach, FL 33407
Email: orders@znaturalfoods.com
SMS support / opt-out number: +1-888-724-8745

22. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

Content Policy

Last Updated: January 1, 2026

This Content Policy (this “Policy”) governs all Content used, created, submitted, transmitted, stored, displayed, published, distributed, syndicated, promoted, or otherwise made available by, on behalf of, to, through, or in connection with Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”), including through ZNaturalFoods.com, any successor domain, checkout flow, customer account, quote or invoice workflow, wholesale or bulk workflow, freight or pickup workflow, third-party marketplace, social-commerce channel, marketplace listing, branded storefront, mobile site, application, chatbot, AI or agentic interface, API, review widget, survey tool, email, SMS/MMS program, customer-service channel, advertising or analytics tool, document, image, file, label, packaging, insert, order communication, customs-facing communication, carrier-facing communication, or other service, system, tool, platform, or communication channel controlled by, used by, licensed to, supplied by, or operated for ZNF (collectively, the “Services”).

For purposes of this Policy, “Content” includes, without limitation, any text, review, testimonial, comment, rating, title, headline, display name, photograph, image, video, audio, attachment, file, label text, product title, product bullet, product description, ingredients statement, allergen statement, warning, disclaimer, instruction, FAQ, survey response, support message, prompt, response, email, SMS/MMS message, social-media post, marketplace post, marketplace Q&A, ad creative, call-to-action, promotion, coupon language, compliance disclosure, customs description, shipping or pickup instruction, metadata, structured data, code, script, tag, link, QR code, landing page, or other material or data, whether generated by a natural person, a business, or any automated, semi-automated, AI-assisted, or agentic system.

By accessing, using, submitting, causing the submission of, displaying, publishing, transmitting, or otherwise interacting with Content through any Service, you agree to be bound by this Policy, the Terms of Use (“TOU”), and all other applicable ZNF legal policies incorporated therein. If you do not agree, you must not submit, publish, transmit, syndicate, promote, or use Content through any Service.

1. Relationship to Other ZNF Policies

1.1 Incorporation and integrated legal framework

This Policy is incorporated into and forms part of the TOU and must be read together with, among other policies, the Privacy Policy, Cookie Policy, Product Review Guidelines, Mobile Terms of Service, Shipping & Delivery Policy, Cancelations, Returns, Refunds & Title Policy, Purchases, Subscriptions & Pre-Orders Policy, Legal Notice / Disclaimer Policy, Information Security Policy, DMCA Compliance Statement, Digital Advertising & Analytics Policy, Agent Terms, GDPR / international privacy notices, California Prop 65 Notice, Accessibility Statement, and any other applicable ZNF legal policy, notice, disclosure, or guideline published on ZNF’s Legal page, as each may be amended from time to time.

1.2 Order of precedence

In the event of a direct conflict:
(a) the TOU controls with respect to arbitration, class-action waiver, limitation of liability, damages caps, warranty disclaimers, venue, governing law, evidentiary standards, injunctive relief, survival, and general risk-allocation provisions;
(b) this Policy controls with respect to content-moderation, content-restriction, content-use, and content-enforcement matters;
(c) review- and testimonial-specific matters are additionally governed by the Product Review Guidelines;
(d) SMS/MMS and mobile-message matters are additionally governed by the Mobile Terms of Service and applicable carrier, platform, aggregator, provider, and industry requirements;
(e) privacy, cookies, targeted advertising, and personal-data matters are additionally governed by the Privacy Policy, Cookie Policy, GDPR / international privacy notices, U.S. privacy-choice notices, and related disclosures;
(f) order, pickup, shipping, freight, export, and return-related content is additionally governed by the Shipping & Delivery Policy, Cancelations / Returns / Refunds / Title Policy, and Purchases / Subscriptions / Pre-Orders Policy;
(g) security, scraping, credential, bot, and system-abuse matters are additionally governed by the Information Security Policy and Agent Terms; and
(h) copyright notices and counter-notices are additionally governed by the DMCA Compliance Statement.

1.3 No waiver of non-waivable rights

Nothing in this Policy shall be construed to waive, limit, or override any non-waivable right or obligation under applicable law. To the fullest extent permitted by law, this Policy shall be interpreted to maximize ZNF’s contractual, statutory, regulatory, evidentiary, equitable, and common-law protections.

2. Scope of Coverage

This Policy applies, without limitation, to Content used or appearing in connection with:
(a) retail / consumer transactions;
(b) wholesale, bulk, freight, export, customs, and other B2B transactions;
(c) orders placed by website, phone, email, chat, SMS, marketplace, invoice, quote acceptance, purchase order, EDI, agent, or automated means;
(d) local pickup at or from ZNF’s West Palm Beach facility or any designated pickup point;
(e) domestic and international shipping workflows, including communications involving FedEx, USPS, UPS, DHL, LTL freight, freight brokers, customs brokers, or other logistics parties;
(f) third-party marketplaces, social-commerce channels, or platforms where ZNF is the seller, merchant of record, fulfillment party, publisher, content source, or lawful controller of the relevant content; and
(g) any content created, submitted, transmitted, or manipulated by or through any bot, crawler, scraper, AI tool, large language model, agentic system, browser automation tool, or similar automated or semi-automated technology.

3. User Representations, Warranties, and Covenants

By submitting, causing the submission of, or otherwise using Content through the Services, you represent, warrant, and covenant that:

3.1 you have the full legal right, power, authority, and capacity to submit or authorize the submission of such Content and to bind yourself and, where applicable, any employer, client, principal, merchant, seller, importer, consignee, customer, business entity, or end user on whose behalf you act;

3.2 all Content submitted by or on behalf of you is truthful, current, materially complete, not misleading by statement or omission, and lawfully obtained;

3.3 you own or control all rights, licenses, permissions, consents, approvals, clearances, and releases necessary for the submission, publication, moderation, processing, and other use of the Content by ZNF and its service providers;

3.4 the Content does not violate this Policy, the TOU, any other ZNF policy, any third-party right, any applicable law, or any applicable carrier rule, marketplace rule, platform rule, provider requirement, customs requirement, payment-provider rule, or industry guideline relevant to the channel involved;

3.5 you will not submit Content that is confidential, proprietary, restricted, export-controlled, or otherwise non-public unless you have full lawful authority to do so and the submission is expressly requested or expressly permitted by ZNF in writing;

3.6 if the Content relates to a destination outside the United States, or to a customer, recipient, or user outside the United States, you are solely responsible for ensuring that the Content, including any product statements, warnings, disclaimers, customs descriptions, marketing statements, import representations, and platform content, is lawful and appropriate in the relevant jurisdiction; and

3.7 if you use any automated, semi-automated, AI-assisted, or agentic system in connection with the Content, you remain fully responsible for all resulting submissions, statements, omissions, queries, actions, and effects, and the acts and omissions of such systems shall be attributed to you and any person or entity on whose behalf they operate.

4. General Content Standards

All Content submitted to, displayed on, transmitted through, or otherwise used in connection with the Services must be lawful, accurate, responsible, channel-appropriate, and consistent with ZNF’s legal, operational, reputational, cybersecurity, safety, platform, carrier, marketplace, and compliance requirements.

Without limiting any other restriction, Content must not be false, deceptive, misleading, unfair, unconscionable, harmful, unsafe, abusive, unlawful, or otherwise likely to create material legal, regulatory, governmental, platform, carrier, customer-service, chargeback, fraud, reputational, or operational risk for ZNF.

ZNF may reject, remove, redact, edit, refuse, disable, geoblock, de-index, restrict, delay, suspend, or otherwise act against any Content that, in ZNF’s sole discretion, creates or may create such risk.

5. Prohibited Content and Conduct

Without limitation, the following Content and related conduct are prohibited.

5.1 Unlawful, harmful, unsafe, unfair, or deceptive content

You may not submit, publish, transmit, display, or cause to appear any Content that:
(a) violates any applicable law, regulation, ordinance, rule, order, judgment, or injunction;
(b) facilitates, advertises, encourages, instructs, or assists unlawful conduct;
(c) is fraudulent, deceptive, unfair, misleading, unconscionable, or likely to mislead a reasonable consumer or business recipient;
(d) encourages unsafe handling, storage, transport, pickup, shipment, import, export, use, or consumption of any product or service;
(e) promotes self-harm, violence, abuse, exploitation, or dangerous acts; or
(f) otherwise exposes ZNF to avoidable civil, criminal, regulatory, administrative, marketplace, or reputational risk.

5.2 Obscene, sexual, hateful, harassing, violent, or abusive content

You may not submit Content that:
(a) is pornographic, obscene, sexually explicit, indecent, or otherwise inappropriate for the relevant channel;
(b) is hateful, discriminatory, abusive, demeaning, or degrading toward any individual or group on the basis of any legally protected or otherwise sensitive characteristic;
(c) threatens, glorifies, endorses, or depicts violence, physical harm, stalking, intimidation, extortion, blackmail, coercion, or retaliation;
(d) harasses, bullies, humiliates, or targets any person or entity;
(e) contains profanity, vulgarity, or abusive language in a manner ZNF deems inappropriate for publication, transmission, or commercial use; or
(f) exploits, sexualizes, targets, endangers, or otherwise harms minors in any manner.

5.3 False, deceptive, manipulative, or impersonating content

You may not submit Content that:
(a) contains false, fictitious, fabricated, manipulated, incomplete, selectively edited, or materially misleading statements or omissions;
(b) misrepresents identity, affiliation, sponsorship, authorization, qualifications, origin, expertise, endorsement, approval, or relationship;
(c) impersonates or falsely suggests association with ZNF, its personnel, service providers, marketplaces, carriers, regulators, healthcare professionals, customers, reviewers, suppliers, or any other person or entity;
(d) constitutes phishing, pharming, spoofing, social engineering, credential harvesting, counterfeit activity, or other deceptive practice;
(e) uses synthetic media, AI-generated text, images, voice, or video, or other fabricated material in a deceptive or misleading manner;
(f) disguises the commercial nature, marketing purpose, or sponsorship of any communication; or
(g) is designed to evade spam filters, moderation systems, authenticity checks, abuse-prevention controls, or security controls.

5.4 Privacy, confidentiality, sensitive-data, and restricted-information violations

You may not submit, disclose, publish, transmit, request, syndicate, or store through the Services any Content that contains or exposes:
(a) protected health information or comparable health or medical data protected by applicable law;
(b) full payment-card data, CVV/CVC data, bank-account data, payment credentials, or similar financial account information;
(c) Social Security numbers, passport numbers, driver’s license numbers, tax IDs, importer numbers, exporter numbers, or other government-issued identifiers, except where lawfully required and securely handled through approved processes;
(d) account credentials, passwords, recovery information, passcodes, tokens, authentication information, or similar access data;
(e) biometric, genetic, precise geolocation, or other special-category or highly sensitive personal data unless specifically requested by ZNF and lawfully processed;
(f) personal information of children or minors, including names, direct contact details, images, school details, or other identifying information;
(g) confidential business information, trade secrets, internal records, internal pricing, non-public legal communications, settlement communications, or other non-public information belonging to ZNF or any third party;
(h) another person’s order information, freight information, pickup verification information, shipping information, support history, or private correspondence without lawful authority; or
(i) doxxing material, including home addresses, direct contact data, employee data, or other identifying information published for harassment, pressure, intimidation, or leverage.

For purposes of this Policy, “Sensitive Data” includes, without limitation, the categories above and any information subject to heightened protection under privacy, consumer-protection, financial, employment, children’s, biometric, health, cybersecurity, or international data-protection law.

5.5 Health, medical, nutrition, safety, and product-claim restrictions

Because ZNF markets foods, food ingredients, botanicals, dietary supplements, and related products, health-related and product-related claims create elevated legal and regulatory risk. Accordingly, you may not submit any Content that:

(a) states, suggests, or implies that any ZNF product diagnoses, treats, cures, mitigates, or prevents any disease, disorder, symptom complex, syndrome, pathology, or medical condition, except where expressly authorized by law and by ZNF in writing;

(b) references a specific disease, medical condition, symptom cluster, or therapeutic outcome in a manner that creates or implies a disease claim;

(c) makes unsupported or inadequately substantiated claims regarding efficacy, potency, safety, detoxification, hormonal effects, weight-loss effects, bioavailability, absorption, performance, shelf life, contaminant absence, purity, or therapeutic benefit;

(d) states or implies that a ZNF product is a substitute for prescription drugs, over-the-counter drugs, physician care, pharmacy services, or professional diagnosis or treatment;

(e) promotes use inconsistent with labeling, intended use, ingredient statements, dosage or serving guidance, age restrictions, warnings, allergen guidance, storage guidance, or other product-specific instructions;

(f) encourages, normalizes, or recommends use by infants, children, pregnant or nursing persons, immunocompromised persons, pets, or persons with specific health conditions unless expressly authorized by ZNF and lawfully supportable;

(g) misstates or exaggerates ingredient identity, country of origin, agricultural status, organic status, certifications, testing practices, laboratory results, contaminants, heavy metals, allergens, microbial characteristics, traceability, or regulatory status;

(h) states or implies that the FDA, USDA, FTC, FCC, NIH, Health Canada, WHO, or any other governmental or quasi-governmental body has approved, endorsed, certified, substantiated, or evaluated a product, ingredient, claim, review, or testimonial in a manner that is not strictly accurate and lawfully supportable;

(i) uses a testimonial, anecdote, personal story, review, before-and-after statement, or user-generated content to imply disease treatment, typical efficacy, general safety, or other legally sensitive claims that ZNF could not otherwise lawfully make or substantiate; or

(j) otherwise conflicts with the Legal Notice / Disclaimer Policy, Product Review Guidelines, product labeling, or applicable food, supplement, advertising, labeling, consumer-protection, or unfair-competition law.

5.5.1 Additional rules for dietary supplements

Where a product is marketed as a dietary supplement, you may not submit Content that:
(a) makes a structure/function claim unless it is truthful, not misleading, and consistent with the applicable legal framework for dietary supplement labeling and advertising;
(b) omits, contradicts, or undermines any disclaimer required by law or by ZNF; or
(c) uses structure/function language as a disguised disease claim.

5.5.2 Additional rules for conventional foods and food ingredients

Where a product is marketed as a conventional food or food ingredient, you may not submit Content that:
(a) uses dietary-supplement-style structure/function or disclaimer language in a way that is misleading as to the product category;
(b) turns a food or food ingredient statement into an implied drug or disease claim; or
(c) misstates legal distinctions between foods, dietary supplements, drugs, or cosmetics.

ZNF reserves the right to remove, redact, qualify, refuse, or rewrite any Content that could reasonably be interpreted as an unauthorized disease claim, misleading health claim, unsafe-use instruction, unlawful endorsement, or misleading regulatory statement.

5.6 Reviews, testimonials, endorsements, and user-generated content

Nothing in this Policy is intended to prohibit truthful, good-faith consumer reviews or other speech protected by applicable law.

Notwithstanding the foregoing, ZNF may reject, redact, delay, de-index, remove, preserve, investigate, disclose, or refuse to publish any review, testimonial, endorsement, rating, comment, question, answer, social post, screenshot, quote, or other user-generated Content that:
(a) is false, deceptive, fabricated, materially misleading, or not based on an actual experience, unless clearly disclosed and lawfully permitted;
(b) is fake, purchased, traded, brokered, review-swapped, mass-submitted, deceptively AI-generated, or otherwise intended to manipulate ratings, rankings, moderation outcomes, search results, or consumer perception;
(c) is submitted by an employee, affiliate, family member, insider, reseller, marketplace intermediary, influencer, or other materially connected person without legally adequate and clearly conspicuous disclosure where required;
(d) reflects compensation, free products, commissions, discounts, rebates, loyalty points, contest entries, or other benefits in a manner that is not adequately disclosed where required;
(e) was solicited, conditioned, gated, filtered, threatened, suppressed, or otherwise manipulated based on sentiment;
(f) contains disease claims, unauthorized health claims, drug-substitution claims, or other medically or legally noncompliant language;
(g) includes personal information, threats, harassment, obscenity, extortion, blackmail, defamation, or off-topic promotional content; or
(h) otherwise violates this Policy, the Product Review Guidelines, the TOU, any marketplace rule, or applicable law.

ZNF has no duty to publish every submission, preserve publication order, maintain publication indefinitely, or explain moderation decisions.

5.7 Intellectual property and other third-party rights

You may not submit Content that:
(a) infringes, violates, dilutes, misappropriates, or otherwise interferes with any copyright, trademark, trade dress, patent, trade secret, publicity right, privacy right, database right, contract right, or other proprietary or personal right;
(b) reproduces, uploads, republishes, displays, distributes, or uses protected materials without all necessary authorization;
(c) removes, obscures, or alters copyright notices, trademark notices, watermarks, lot codes, UPCs, SKUs, or other identifying marks; or
(d) falsely claims ownership of or permission to use any third-party content.

Copyright complaints and counter-notices must be handled in accordance with the ZNF DMCA Compliance Statement.

5.8 Security abuse, scraping, automation abuse, and technical interference

You may not submit any Content or engage in any conduct that:
(a) contains malware, malicious code, viruses, worms, spyware, ransomware, Trojan code, exploit code, malicious macros, or harmful links;
(b) probes, scans, attacks, overloads, disrupts, tests, or attempts to bypass security, moderation, authentication, rate-limiting, anti-bot, anti-abuse, fraud-prevention, or other control systems;
(c) is generated or submitted by a bot, crawler, scraper, AI system, or other automated mechanism in a deceptive, evasive, abusive, or unauthorized manner;
(d) is designed to jailbreak, override, manipulate, or compromise automated systems, moderation systems, or AI/agentic tools;
(e) circumvents robots.txt, CAPTCHA, headers, tokens, account restrictions, geoblocks, rate limits, login walls, or other access controls; or
(f) interferes with any user’s access, any service provider’s systems, or ZNF’s infrastructure, records, facilities, content, operations, or business processes.

5.9 Spam, manipulation, improper leverage, and unfair commercial practices

You may not submit or transmit Content that:
(a) is spam, bulk unsolicited messaging, or abusive repetitive content;
(b) uses unlawfully harvested, scraped, rented, purchased, or appended contact information;
(c) contains false urgency, false scarcity, deceptive discounting, misleading “free” claims, false reference pricing, misleading offer terms, or other unfair or deceptive promotional practices;
(d) misstates subscription terms, auto-renewal terms, pre-order terms, shipping timing, customs obligations, return rights, refund rights, pickup procedures, or freight obligations;
(e) uses negative reviews, chargeback threats, complaint threats, regulatory threats, or publicity threats as leverage to obtain refunds, credits, replacements, or other concessions;
(f) is designed to manipulate search rankings, recommendation systems, marketplace trust signals, social engagement, or conversion metrics; or
(g) otherwise constitutes an unfair, deceptive, manipulative, abusive, or commercially unreasonable act or practice.

5.10 Restricted industries, regulated categories, and channel-restricted content

Unless expressly approved in writing by ZNF and fully compliant with applicable law and channel-specific rules, you may not submit or promote Content primarily relating to or promoting:
(a) political candidates, campaigns, ballot initiatives, political fundraising, or similar political-content programs;
(b) gambling, wagering, sweepstakes-only or contest-only sites, or related high-risk gaming activity;
(c) firearms, ammunition, explosives, knives marketed as weapons, tasers, stun guns, or other regulated weapons;
(d) tobacco, nicotine, vaping products, or similar age-restricted products;
(e) alcohol or other age-restricted ingestible products unless lawfully authorized and appropriately age-gated;
(f) controlled substances, illegal drugs, unlawful paraphernalia, or other categories restricted by law, carrier rules, or platform/provider rules;
(g) high-risk financial services, debt-relief or debt-settlement services, credit repair, payday lending, non-direct loan brokering, risky investment solicitations, or lead generation for such programs;
(h) multi-level marketing, commission-generation schemes, aggregation services lacking bona fide goods or services, work-from-home schemes, secret-shopper schemes, or similar risk categories; or
(i) any category prohibited by applicable carrier, marketplace, payment-provider, or platform requirements.

ZNF may reject or remove Content in any such category even where it might be lawful in some jurisdictions if ZNF determines that the relevant platform, channel, provider, carrier, marketplace, processor, insurer, or operational context does not permit it or makes it commercially unreasonable.

6. Email, SMS, MMS, and Other Messaging-Specific Rules

6.1 General messaging compliance

All messaging Content and messaging programs, including email, SMS, MMS, cart reminders, order updates, customer-care messages, review requests, promotional flows, and similar communications, must comply with:
(a) this Policy;
(b) the Mobile Terms of Service and other applicable ZNF policies;
(c) all applicable law; and
(d) all applicable carrier, marketplace, provider, platform, and aggregator requirements.

6.2 Commercial email restrictions

Commercial email Content must not:
(a) use false or misleading sender information, routing information, domain information, or reply information;
(b) use deceptive subject lines;
(c) omit legally required identification, disclosure, sender, opt-out, or postal-address information;
(d) use unlawfully harvested, rented, purchased, scraped, or otherwise improper lists;
(e) disguise the commercial nature of the message where disclosure is required; or
(f) otherwise violate email-marketing, anti-spam, consumer-protection, privacy, or unfair-competition law.

6.3 SMS/MMS restrictions

SMS/MMS Content must not:
(a) be sent without the level of consent required by applicable law for the relevant category of message and technology used;
(b) make consent a condition of purchase where prohibited;
(c) misstate the identity of the sender, the purpose of the message, program terms, or frequency;
(d) frustrate, delay, block, or unlawfully narrow a recipient’s revocation, opt-out, or do-not-contact rights;
(e) include content prohibited by carrier, provider, or platform rules; or
(f) otherwise violate applicable telemarketing, telephone-solicitation, do-not-call, consent, or messaging law.

6.4 ZNF program controls

ZNF may suspend, alter, throttle, segment, or terminate any message program, sender profile, number, shortcode, campaign, automation, or message flow that ZNF determines, in its sole discretion, presents legal, carrier, platform, complaint-rate, privacy, security, marketplace, operational, or reputational risk.

7. Marketplace, Social-Commerce, and Third-Party Platform Content

Where Content is used on or through third-party marketplaces, social-commerce channels, search engines, ad networks, review systems, or other external platforms, ZNF may apply the most restrictive lawful standard that ZNF determines appropriate in light of:
(a) applicable law;
(b) platform rules and content standards;
(c) marketplace requirements;
(d) payment-provider restrictions;
(e) carrier or provider requirements;
(f) customs or import/export considerations; and
(g) ZNF’s own risk, fraud, safety, and brand-protection concerns.

ZNF may remove, alter, replace, geoblock, suppress, or refuse any Content that threatens marketplace standing, listing integrity, seller ratings, ad account status, payment processing, or platform compliance.

8. International, Export, Import, and Cross-Border Content

ZNF operates primarily from West Palm Beach, Florida, United States. While ZNF may sell or ship internationally, nothing in this Policy shall be construed as an admission that every foreign law applies in every circumstance or that every Service is available, lawful, or appropriate in every jurisdiction.

If you access the Services from outside the United States, direct Content toward non-U.S. recipients, or submit Content in connection with export, freight, customs, or international transactions, you do so at your own risk and remain solely responsible for compliance with applicable local laws, import rules, customs requirements, restricted-product rules, language requirements, age-gating requirements, advertising rules, privacy rules, and consumer-protection laws.

ZNF may refuse, remove, geoblock, or decline to publish Content where legality, platform eligibility, import eligibility, or commercial reasonableness is uncertain or disputed.

9. ZNF Reservation of Rights; Moderation; Investigation; Enforcement

ZNF reserves the absolute right, but not the obligation, to monitor, review, pre-screen, filter, edit, redact, reject, refuse, delay, de-index, geoblock, disable, unpublish, archive, preserve, investigate, disclose, or remove any Content or related information, in whole or in part, at any time, with or without notice, for any lawful reason or no stated reason, to the fullest extent permitted by law.

Without limitation, ZNF may:
(a) refuse to publish or continue publishing Content;
(b) remove, disable, or geoblock access to Content;
(c) redact personal data, profanity, health claims, or other restricted material;
(d) suspend or restrict accounts, reviews, messaging privileges, integrations, submissions, marketplace activity, or automated access;
(e) preserve logs, screenshots, metadata, headers, order records, payment records, device data, tracking records, pickup records, carrier records, or other evidence;
(f) request substantiation, proof of purchase, authentication, consent records, identity verification, rights documentation, or other compliance information;
(g) disclose information to service providers, carriers, marketplaces, payment processors, insurers, regulators, governmental authorities, law enforcement, courts, or other third parties as ZNF deems reasonably necessary or appropriate;
(h) issue takedown demands, cease-and-desist demands, preservation demands, or deletion demands; and
(i) pursue all available contractual, statutory, regulatory, equitable, and legal remedies, including injunctive relief, indemnity, damages, attorneys’ fees, and costs.

ZNF has no duty to publish, retain, restore, or explain any moderation or enforcement decision except to the extent required by law.

10. No Endorsement; Informational Nature of Published Content

The publication, display, transmission, distribution, or availability of any Content through the Services does not constitute ZNF’s adoption, endorsement, verification, approval, warranty, or representation regarding such Content.

User-generated Content, including reviews, testimonials, comments, questions, answers, and social-media statements, reflects the views of the submitting party only and not necessarily those of ZNF.

No Content made available by or through ZNF shall be construed as professional medical, pharmaceutical, legal, tax, customs, regulatory, or other licensed professional advice.

11. Reporting Channels

Copyright complaints and counter-notices must be submitted only through the channels designated in the DMCA Compliance Statement.

Privacy, sensitive-data, and public-display issues must be raised through the channels designated in the Privacy Policy and related privacy notices.

Security incidents, suspected malware, and vulnerability reports must be raised through the channels designated in the Information Security Policy.

ZNF may disregard, reroute, delay, or reject notices, complaints, or reports that are incomplete, abusive, misdirected, or otherwise inconsistent with the procedures established in the applicable ZNF policy.

12. Disclaimers

To the fullest extent permitted by law:
(a) ZNF disclaims responsibility and liability for third-party content, user-generated content, or externally linked content, even if such content appears through the Services;
(b) ZNF makes no warranty that any Content submitted by users or third parties will be preserved, published, displayed, transmitted, delivered, or remain available;
(c) ZNF shall not be liable for moderation, refusal, removal, nondelivery, suppression, de-indexing, routing, throttling, suspension, or enforcement decisions taken pursuant to this Policy; and
(d) the foregoing disclaimers supplement, and do not replace, the broader disclaimers and limitations of liability in the TOU, Legal Notice / Disclaimer Policy, Mobile Terms, Agent Terms, and other applicable ZNF policies.

13. Dispute Resolution; Binding Individual Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS POLICY, ANY CONTENT, ANY MODERATION OR ENFORCEMENT DECISION, OR ANY USE OF THE SERVICES SHALL BE GOVERNED EXCLUSIVELY BY THE TOU’S DISPUTE-RESOLUTION, ARBITRATION, CLASS-WAIVER, DELEGATION, VENUE, AND SURVIVAL PROVISIONS, WHICH ARE INCORPORATED HEREIN BY REFERENCE IN FULL.

Without limitation, this includes all disputes relating to:
(a) website content;
(b) marketplace content;
(c) reviews and testimonials;
(d) email, SMS, and other communications;
(e) bot or automated submissions;
(f) privacy, security, and content-removal decisions; and
(g) product, health, labeling, pickup, shipping, customs, freight, or promotional content.

If there is any inconsistency between this Section and the TOU, the TOU controls.

14. Governing Law

Subject to the Federal Arbitration Act, applicable federal law, and any non-waivable rights, this Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-laws principles.

15. Severability; Survival; No Waiver

If any provision of this Policy is found invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and, if necessary, modified only to the minimum extent necessary so that the remainder of the Policy remains in full force and effect.

Any provisions that by their nature should survive suspension, removal, termination, discontinuation, or dispute shall survive, including provisions concerning ownership, rights, representations, warranties, indemnity, disclaimers, evidence preservation, dispute resolution, and enforcement.

ZNF’s failure to enforce this Policy in any instance shall not constitute a waiver of its rights in that or any other instance.

16. Amendments

ZNF may amend, revise, supplement, or update this Policy at any time, in its sole discretion, by posting the revised version through the Services or on the Legal page. Unless otherwise required by law, the revised Policy becomes effective immediately upon posting. Continued access to or use of the Services, or continued submission or interaction with Content after the effective date of any revision, constitutes acceptance of the revised Policy.

17. Acceptance

By accessing or using the Services, or by submitting, publishing, transmitting, displaying, promoting, or otherwise interacting with Content through the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy and the TOU. If you do not agree, you must immediately cease submitting or using Content through the Services.

18. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

Digital Advertising & Analytics Policy

Last Updated: January 1, 2026

This Digital Advertising & Analytics Policy (this “Policy”) is issued by Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”), a Florida company operating from West Palm Beach, Palm Beach County, Florida.

This Policy applies to ZNF’s digital advertising, promotional, audience-building, attribution, measurement, analytics, and related data-driven marketing practices in connection with ZNaturalFoods.com, checkout flows, customer account features, emails, SMS/MMS and other mobile communications, marketplace listings, social-commerce channels, third-party storefronts, customer-service channels, local-pickup-related communications, wholesale/B2B channels, influencer or affiliate campaigns, and other online or technology-enabled services, communications, or channels owned, operated, licensed, controlled, or used by or on behalf of ZNF (collectively, the “Services”).

This Policy is incorporated into and forms part of ZNF’s broader legal framework, including, without limitation, the Terms of Use (“TOU”), Privacy Policy, Cookie Policy, Mobile Terms of Service, Product Review Guidelines, Content Policy, Legal Notice, Disclaimers, Risk Allocation, & Important Consumer / Commercial Disclosures Policy, GDPR Statement / applicable privacy notices, Information Security Policy, and any other applicable ZNF legal policy or notice published on ZNF’s Legal page (collectively, the “ZNF Legal Policies”).

By accessing, using, browsing, placing an order through, interacting with, or otherwise engaging with any Service, you acknowledge that you have read, understood, and agree to be bound by this Policy and the ZNF Legal Policies to the fullest extent permitted by law. If you do not agree, do not use the Services.

Nothing in this Policy is intended to waive, limit, or override any non-waivable right or obligation under applicable law.

1. Purpose; Scope; Relationship to Other Policies

1.1 Purpose

This Policy governs, without limitation:

• digital advertising and promotional practices;

• analytics, attribution, audience modeling, campaign measurement, and conversion tracking;

• interest-based advertising, remarketing, retargeting, and similar advertising practices;

• the use of cookies, pixels, tags, SDKs, web beacons, and similar technologies for advertising or analytics purposes, subject to the more detailed terms of the Cookie Policy;

• the use of reviews, testimonials, endorsements, influencer content, user-generated content, and similar promotional assets in advertising or marketing;

• advertising or promotional email communications;

• advertising or promotional SMS/MMS or similar mobile messaging, subject to the Mobile Terms of Service;

• advertising, promotion, or measurement conducted on or through third-party platforms, marketplaces, social-media platforms, search engines, ad networks, and service providers.

1.2 Order of Precedence

In the event of a direct conflict:

• the TOU controls with respect to arbitration, class-action waiver, limitation of liability, governing law, venue, evidentiary rules, survival, and general risk-allocation provisions;

• the Privacy Policy, Cookie Policy, GDPR Statement, and any applicable privacy-choice or opt-out notice control with respect to privacy disclosures, personal-data practices, privacy rights, cookies, similar technologies, and state or international privacy-choice mechanisms;

• the Mobile Terms of Service control with respect to SMS/MMS enrollment, consent, opt-out, sender/program mechanics, and other mobile-message-specific rules;

• the Product Review Guidelines and Content Policy control with respect to review authenticity, user-generated content, incentives, moderation, and content restrictions; and

• this Policy controls with respect to digital-advertising, attribution, analytics, campaign-measurement, and endorsement-use matters.

1.3 No Expansion of Rights

This Policy provides disclosures and reserves rights; it does not create any guarantee of advertising availability, campaign performance, platform access, review publication, targeting continuity, audience reach, or analytics accuracy.

2. Definitions

For purposes of this Policy:

2.1 “Advertising Providers”

means ad networks, exchanges, DSPs, SSPs, publishers, social-media platforms, search engines, marketplaces, affiliates, influencers, agencies, measurement vendors, attribution vendors, marketing automation vendors, and other third parties that assist with advertising, promotion, audience-building, or related services.

2.2 “Analytics Providers”

means vendors or platforms that help measure traffic, engagement, conversions, attribution, sessions, transactions, campaign performance, diagnostics, or site and marketing performance.

2.3 “Interest-Based Advertising”

means advertising selected, optimized, targeted, or measured based on activities over time and across websites, applications, devices, services, sessions, or contexts, including advertising commonly described as behavioral advertising, cross-context behavioral advertising, targeted advertising, or similar terms under applicable law.

2.4 “Contextual Advertising”

means advertising displayed based primarily on the content of a page, query, placement, listing, or session rather than on profiling across contexts.

2.5 “Remarketing” / “Retargeting”

means advertising practices designed to reach or re-engage users based on prior interactions with ZNF or related advertising, content, storefronts, campaigns, or Services.

2.6 “Attribution”

means the methods, models, tools, or reports used to associate user activity, traffic, or transactions with an advertising source, campaign, channel, or touchpoint.

2.7 “Reviews / Testimonials / Endorsements”

include, without limitation, ratings, reviews, comments, testimonials, social posts, influencer content, creator content, before-and-after material, user-generated content, quotes, screenshots, survey responses, and other statements or depictions that may be used in connection with advertising, promotion, or merchandising.

2.8 “Marketing Communications”

means promotional, advertising, audience-building, upsell, cross-sell, win-back, newsletter, campaign, or similar communications intended in whole or in part to advertise, market, or promote products or services.

2.9 “Transactional or Relationship Communications”

means communications sent primarily to facilitate, confirm, administer, service, secure, update, or support an existing or requested transaction, account, relationship, or operational need.

2.10 “Cookies” / “Similar Technologies”

have the meanings given in the Cookie Policy and include cookies, pixels, tags, web beacons, local storage, SDKs, scripts, device identifiers, and similar tools.

2.11 “Platform”

means any third-party website, marketplace, search engine, social-media network, commerce platform, publisher, app, or other external service or technology through which ZNF advertising, listings, promotions, tracking, or related interactions may occur.

3. Channels and Contexts Covered

This Policy applies, without limitation, to advertising, promotion, analytics, or attribution activities conducted:

• on ZNaturalFoods.com and any successor domain, subdomain, mobile site, application, account portal, or checkout flow;

• through shopping-cart, checkout, abandoned-cart, post-purchase, reorder, subscription, local pickup, freight, quote-request, or account-based workflows;

• through retail/B2C and wholesale/B2B email, text, social, and other messaging channels;

• through or in connection with telephone, email, chat, support, or sales communications to the extent such interactions include marketing or campaign-related content;

• on or through third-party marketplaces or storefronts, including, without limitation, Amazon, Walmart, eBay, Etsy, TikTok Shop, Meta/Facebook/Instagram, Google, Pinterest, and comparable or successor platforms;

• through agencies, ad networks, affiliates, influencers, publishers, review tools, marketing platforms, automation tools, and measurement vendors; and

• in connection with domestic and international audiences to the extent ZNF elects to market or advertise into those jurisdictions.

4. General Advertising and Analytics Practices

4.1 Use of Advertising and Analytics Tools

ZNF may use one or more Advertising Providers, Analytics Providers, and related tools to:

• advertise and promote ZNF products, content, and Services;

• measure traffic, engagement, conversions, purchases, and campaign performance;

• understand user behavior, site interactions, and purchase paths;

• build, refine, match, suppress, or segment audiences;

• support remarketing, retargeting, personalization, campaign optimization, and fraud reduction;

• evaluate promotional effectiveness, merchandising performance, and customer experience;

• support customer acquisition, retention, re-engagement, and loyalty efforts; and

• protect against abuse, unauthorized activity, or commercially unreasonable conduct.

4.2 Use of Multiple Data Sources

Advertising and analytics activities may rely on information collected directly from users, automatically through technology, or from third-party providers, service providers, platforms, marketplaces, carriers, processors, or other lawful sources, subject always to the ZNF Legal Policies and applicable law.

4.3 No Guarantee of Analytics Precision

Attribution models, tracking systems, campaign reports, and measurement outputs are inherently imperfect and may be incomplete, delayed, estimated, sampled, deduplicated, or inconsistent across platforms, devices, sessions, or providers. ZNF does not warrant that any attribution or analytics report is complete, error-free, or suitable for any particular legal, commercial, tax, accounting, or business purpose.

4.4 Correction; Suspension; Withdrawal

ZNF reserves the right, in its sole discretion and at any time, to revise, replace, reject, suspend, withdraw, geoblock, de-index, or discontinue any advertisement, campaign, tag, tracking configuration, targeting practice, offer, platform relationship, review excerpt, testimonial use, or analytic process, with or without notice, where ZNF believes legal, regulatory, privacy, platform, carrier, marketplace, reputational, operational, cybersecurity, fraud, or litigation risk may exist.

5. Cookies, Pixels, Tags, SDKs, and Similar Technologies

5.1 Relationship to Cookie Policy

ZNF may use Cookies and Similar Technologies for advertising, attribution, measurement, analytics, personalization, fraud prevention, and related purposes. Additional information regarding such technologies, preference mechanisms, browser controls, consent tools, Global Privacy Control signals where recognized, and certain state-law privacy choices is provided in the Cookie Policy, Privacy Policy, GDPR Statement, and any applicable Your Privacy Choices / Data Sharing Opt-Out notice.

5.2 Device-, Browser-, and Context-Specific Treatment

Where applicable, certain opt-outs, browser controls, privacy signals, or consent choices may apply only to the specific device, browser, app, session, or context in which they are exercised. ZNF does not guarantee that a single privacy choice will automatically apply across all devices, browsers, marketplaces, channels, or third-party platforms unless applicable law expressly requires otherwise and the relevant systems support such application.

5.3 Third-Party Technologies

Third-party platforms or providers may place, read, receive, or process Cookies and Similar Technologies subject to their own terms, notices, technical capabilities, and privacy practices. ZNF does not control all third-party cookies, tags, or similar technologies and disclaims responsibility for third-party practices to the fullest extent permitted by law.

6. Truth in Advertising; Claim Substantiation; Health-Related Restrictions

6.1 General Standard

ZNF intends for advertising and promotional materials disseminated by or on behalf of ZNF to be administered in a manner designed to be truthful, non-deceptive, and consistent with applicable law, including, as applicable, the Federal Trade Commission Act, 15 U.S.C. §§ 45 and 52, the CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, the Telephone Consumer Protection Act, 47 U.S.C. § 227, applicable FCC rules, the Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. § 501.204, the Florida Telephone Solicitation Act, Fla. Stat. § 501.059, and applicable state privacy and consumer-protection laws.

6.2 No Deceptive or Unsubstantiated Advertising

ZNF may refuse, remove, revise, qualify, or discontinue any advertisement, claim, statement, depiction, review excerpt, endorsement, influencer statement, or campaign element that ZNF determines, in its sole discretion, may be:

• false, unfair, deceptive, misleading, or materially incomplete;

• likely to mislead by express statement, implication, omission, net impression, imagery, context, sequencing, juxtaposition, targeting, or testimonial use;

• not adequately substantiated for the claim conveyed;

• inconsistent with product labeling, the Legal Notice / Disclaimer Policy, the Content Policy, the Product Review Guidelines, or other ZNF Legal Policies;

• likely to create food, supplement, drug, medical, disease, safety, efficacy, purity, origin, contaminant, certification, or regulatory risk; or

• otherwise commercially or legally unreasonable for ZNF to disseminate or continue disseminating.

6.3 Health-Related and Product-Related Restrictions

Because ZNF markets foods, food ingredients, botanicals, powders, extracts, blends, and related products, and because such products may present heightened regulatory and advertising risk, ZNF may reject, remove, or refuse any advertising or promotional content that, expressly or by implication:

• states or suggests that a product diagnoses, treats, cures, mitigates, or prevents a disease or medical condition unless expressly authorized by law and by ZNF in writing;

• overstates or mischaracterizes scientific support, testing, purity, safety, dosage, efficacy, absorption, bioavailability, detoxification, hormone effects, weight-loss effects, or other product outcomes;

• implies that anecdotal experiences, testimonials, or review content constitute scientific proof or typical consumer results;

• implies that any governmental or quasi-governmental body has approved, certified, or endorsed a product, advertisement, review, or claim when that is not strictly accurate and lawfully supportable;

• misstates or exaggerates organic status, origin, certifications, lab testing, contaminants, allergens, regulatory status, or comparative advantages; or

• conflicts with applicable law or the ZNF Legal Policies.

6.4 Net Impression; Implied Claims

ZNF may evaluate advertisements and promotional materials based on the overall net impression created by text, images, audio, sequencing, placement, targeting, and context, and not solely on isolated words or disclaimers. ZNF reserves the right to interpret and manage advertising risk based on the overall message reasonably conveyed to consumers.

6.5 No Waiver by Publication

Publication, delivery, syndication, or temporary availability of any advertisement, offer, campaign, review excerpt, or promotional content shall not be construed as a representation that such content is error-free, permanently approved, or immune from later correction, withdrawal, qualification, or enforcement action.

7. Reviews, Testimonials, Endorsements, Influencers, and User-Generated Content in Advertising

7.1 Use of Endorsement-Type Content

Subject to applicable law and the ZNF Legal Policies, ZNF may solicit, display, quote, excerpt, repost, republish, syndicate, summarize, or otherwise use reviews, ratings, testimonials, endorsements, survey responses, user-generated content, and influencer or creator content for advertising, merchandising, social proof, educational, promotional, or related purposes.

7.2 Governing Standards

Any review, testimonial, endorsement, influencer content, or similar material used in advertising or promotion must comply with:

• this Policy;

• the Product Review Guidelines;

• the Content Policy;

• the Legal Notice / Disclaimer Policy;

• applicable platform rules;

• applicable law concerning endorsements, incentives, testimonials, and deceptive practices.

7.3 Material Connections; Incentives

Where required by applicable law, material connections must be clearly and conspicuously disclosed. ZNF may refuse to publish, continue displaying, or reuse any review, testimonial, endorsement, or influencer content where compensation, incentives, discounts, free products, employment relationships, affiliate arrangements, ambassador relationships, or other material connections are absent, inadequately disclosed, misleadingly presented, or otherwise legally risky.

7.4 No Guaranteed Typicality

Unless expressly and lawfully stated by ZNF with adequate substantiation, no review, testimonial, endorsement, or influencer statement should be interpreted as describing typical results, guaranteed outcomes, or ordinary consumer experience.

7.5 No Obligation to Publish or Reuse

ZNF is under no obligation to publish, republish, retain, syndicate, or continue using any review, testimonial, or endorsement. To the fullest extent permitted by law, ZNF may moderate, redact, abbreviate, summarize, remove, refuse, or stop using any such content at any time.

7.6 Honest Review Rights Preserved

Nothing in this Policy is intended to prohibit or restrict lawful, truthful, good-faith consumer reviews protected by applicable law, including the Consumer Review Fairness Act. However, ZNF may remove, reject, or decline to use content that is fake, deceptive, unlawfully incentivized, abusive, threatening, medically noncompliant, privacy-invasive, extortionate, or otherwise inconsistent with applicable law or the ZNF Legal Policies.

8. Email Marketing

8.1 Promotional vs. Transactional Content

ZNF may send both:

• Marketing Communications by email, including promotions, product announcements, newsletters, reminders, campaigns, cross-sell or upsell offers, and similar content; and

• Transactional or Relationship Communications by email, including order confirmations, shipping notices, account notices, fraud or security alerts, recall or safety notices, and other operational or relationship-related messages.

8.2 Commercial Email Compliance

ZNF intends for commercial email communications to be administered in a manner designed to comply with applicable law, including the CAN-SPAM Act and applicable state-law requirements. ZNF may maintain suppression lists, campaign logs, and related compliance records for that purpose.

8.3 Opt-Out Scope

Opting out of promotional or marketing emails will not necessarily prevent ZNF from sending transactional, relationship, account, security, recall, safety, legal, or other non-promotional communications that ZNF is otherwise legally permitted to send.

8.4 B2B Communications

To the fullest extent permitted by law, this email section applies to both consumer-facing and B2B or wholesale-oriented marketing communications.

9. Mobile Marketing; SMS/MMS; Similar Messaging

9.1 Relationship to Mobile Terms

Any advertising, promotional, or campaign-related use of SMS, MMS, or similar mobile messaging is additionally governed by ZNF’s Mobile Terms of Service, applicable carrier and platform rules, and applicable federal and state law.

9.2 Consent and Revocation

Enrollment, consent, revocation, sender/program mechanics, HELP/STOP or similar commands, evidence of consent, and message-category treatment are governed by the Mobile Terms of Service and applicable law.

9.3 Transactional vs. Promotional Mobile Messages

An opt-out from promotional mobile messages does not necessarily apply to transactional, relationship, account, security, support, recall, pickup, delivery, or similar operational messages that ZNF is otherwise legally permitted to send.

9.4 Reservation of Rights

ZNF may limit, suspend, modify, or terminate any mobile-marketing practice, sender stream, campaign, provider relationship, or message program where ZNF determines that legal, carrier, platform, fraud, or operational risk may exist.

10. Privacy Choices; Opt-Outs; State Privacy Rights; Global Privacy Control

10.1 Cross-Reference to Privacy Notices

Information regarding privacy rights, state-specific opt-out rights, certain “sale,” “sharing,” or targeted-advertising choices where applicable, and certain browser-based privacy controls is provided in the Privacy Policy, Cookie Policy, GDPR Statement, and any applicable Your Privacy Choices / Data Sharing Opt-Out notice.

10.2 Scope Limitations

Opt-outs and privacy choices may be limited by law, technical feasibility, browser settings, device settings, platform architecture, cookie lifespan, consent state, session state, or the distinction between first-party and third-party systems.

10.3 No Guarantee of Universal Propagation

ZNF does not guarantee that a preference exercised on one browser, device, or platform will automatically propagate to all other browsers, devices, channels, accounts, or third-party environments unless required by law and technically supported.

11. Third-Party Platforms, Marketplaces, Networks, and Service Providers

11.1 Third-Party Environment

ZNF may advertise, promote, list products, measure campaign performance, or otherwise interact through third-party platforms and service providers. Such third parties may operate under their own terms, privacy notices, advertising policies, ranking systems, review systems, moderation standards, technical limitations, and data practices.

11.2 No Control Over Third-Party Systems

To the fullest extent permitted by law, ZNF does not warrant, represent, or guarantee:

• that a third-party platform will accept, display, rank, deliver, measure, or continue any ZNF advertisement, listing, review, campaign, or creative;

• the accuracy or completeness of third-party reporting, analytics, attribution, or audience tools;

• uninterrupted access to any platform, account, marketplace, or advertising inventory;

• the legality, security, moderation decisions, privacy practices, or performance of any third-party platform or service provider; or

• that third-party opt-out, consent, targeting, or suppression tools will function in any particular way.

11.3 Provider Monitoring; No Contracting Away Responsibility

ZNF may engage third parties to assist with advertising, analytics, email, mobile messaging, or review-related services. ZNF may monitor, audit, instruct, restrict, or terminate such providers in its discretion. However, no use of a third party shall be construed as a waiver of ZNF’s rights or a concession that ZNF controls all third-party actions, systems, or outcomes.

12. Audience Building, Matching, Personalization, and Suppression

12.1 Audience and Suppression Practices

Where lawful and operationally supported, ZNF may create, refine, use, or suppress audiences for advertising, re-engagement, loyalty, campaign analysis, fraud reduction, legal compliance, or operational integrity.

12.2 Lawful Limitations

ZNF may decline to use certain targeting criteria, audience combinations, inferred characteristics, or sensitive categories where ZNF determines that legal, privacy, regulatory, reputational, or platform risk may exist.

12.3 No Right to Targeting Continuity

No user, customer, vendor, affiliate, influencer, or third party has any right to continued inclusion in or exclusion from any audience, campaign, targeting segment, suppression list, personalization model, or promotional workflow.

13. Offers, Promotions, Pricing Signals, and Campaign Errors

13.1 General Principle

Advertisements, promotions, offers, pricing references, comparative claims, discounts, campaigns, and related materials may be displayed across multiple channels and may vary by platform, geography, device, audience, timing, account, availability, checkout state, inventory, legal restrictions, and other factors.

13.2 Errors and Corrections

ZNF reserves the right to correct, revise, withdraw, or refuse any advertising or promotional content containing errors, inaccuracies, outdated information, platform-feed issues, syndication errors, coupon issues, pricing mistakes, time-zone issues, inventory mismatches, reference-price issues, or other mistakes, to the fullest extent permitted by law and consistently with the ZNF Legal Policies.

13.3 Platform Variance

Content appearing through search engines, caches, feeds, syndicators, affiliates, marketplaces, screenshots, social shares, or third-party ad previews may be delayed, incomplete, or inaccurate. Only the terms actually presented by ZNF at the relevant point of transaction formation control, subject to applicable law.

14. International Advertising; Jurisdictional Limits

14.1 U.S.-Centered Operations

ZNF operates primarily from the United States. Although ZNF may advertise or sell into other jurisdictions, ZNF does not represent that every advertisement, campaign, communication, or tracking practice is available, appropriate, or lawful in every jurisdiction.

14.2 Geographic Restriction Rights

ZNF may, in its sole discretion, suppress, geoblock, localize, modify, refuse, or discontinue any campaign, communication, offer, audience, or tracking practice where compliance is uncertain, technically infeasible, commercially unreasonable, or otherwise undesirable from a legal or operational perspective.

14.3 User Responsibility Outside the U.S.

Persons accessing or interacting with the Services from outside the United States do so at their own risk and remain responsible for local compliance obligations applicable to their own conduct, advertising practices, resales, republication, or use of ZNF content.

15. Recordkeeping; Evidence Preservation; Investigations; Cooperation

15.1 Compliance and Business Records

ZNF and its service providers may preserve and use records relating to advertising, analytics, consent, opt-out status, suppression status, campaign activity, review provenance, audience use, platform notices, email logs, messaging logs, attribution reports, screenshots, complaints, disputes, and related materials for legal, operational, security, accounting, fraud-prevention, audit, evidentiary, and compliance purposes.

15.2 Investigations

ZNF may investigate suspected fraud, abuse, deceptive review activity, undisclosed material connections, false endorsements, unlawful scraping, ad-tech misuse, privacy abuse, opt-out abuse, platform violations, chargeback-linked abuse, or other conduct that ZNF determines may affect its rights, customers, operations, or legal posture.

15.3 Cooperation With Third Parties and Authorities

ZNF may cooperate with service providers, platforms, carriers, payment processors, marketplace operators, advisors, regulators, law enforcement, and other third parties where ZNF determines such cooperation is necessary or appropriate to administer campaigns, respond to complaints, preserve evidence, enforce rights, comply with law, or reduce risk.

16. No Warranty; Limitation of Responsibility; Reliance Disclaimer

16.1 No Warranty

To the fullest extent permitted by law, ZNF disclaims all warranties, express, implied, and statutory, concerning:

• the availability, timing, delivery, reach, ranking, placement, approval, performance, or continuity of any advertisement, campaign, email, message, review display, or platform relationship;

• the completeness, accuracy, timeliness, or legal sufficiency of third-party reports, attribution outputs, metrics, or analytics;

• the uninterrupted functioning of third-party opt-out, suppression, privacy, or targeting tools;

• the publication, persistence, or removal of any review, testimonial, endorsement, or social proof; and

• the suitability of any advertising, analytics, or attribution output for business, legal, regulatory, accounting, tax, or evidentiary use.

16.2 No Professional Advice

Nothing in any ZNF advertisement, campaign, promotional message, review excerpt, testimonial, influencer statement, or analytics report constitutes legal, medical, nutritional, scientific, tax, customs, or other professional advice. All broader informational and professional-advice disclaimers in the ZNF Legal Policies remain fully applicable.

16.3 Limitation of Liability

All limitations of liability, damages exclusions, liability caps, and related risk-allocation provisions in the TOU and other applicable ZNF Legal Policies apply fully to this Policy and to all disputes, claims, investigations, or liabilities arising out of or relating to digital advertising, analytics, reviews, endorsements, email, mobile messaging, privacy choices, attribution, or related matters.

17. Governing Law; Arbitration; Class Waiver; Venue; Survival

17.1 Governing Law

This Policy shall be governed by and construed in accordance with the laws designated in the TOU, including Florida law and the Federal Arbitration Act to the extent applicable, without regard to contrary conflict-of-law principles except as otherwise required by non-waivable law.

17.2 Binding Arbitration; Class Waiver

Any dispute, claim, or controversy arising out of or relating to this Policy, the Services, ZNF advertising or analytics practices, or any related communication, transaction, or interaction shall be resolved exclusively in accordance with the dispute-resolution, arbitration, class-action waiver, and venue provisions of the TOU, to the fullest extent permitted by law.

17.3 Survival

All rights, restrictions, disclaimers, evidence-preservation rights, indemnity-related protections, arbitration provisions, class waivers, limitation-of-liability provisions, and other risk-allocation terms applicable to this Policy shall survive any suspension, discontinuation, deletion, cancellation, opt-out, termination of account, termination of campaign, or cessation of use of the Services.

18. Changes to This Policy

ZNF may modify this Policy at any time by posting an updated version on the applicable Service or Legal page, subject to any notice requirements imposed by applicable law. Unless otherwise required by law, the revised Policy will become effective upon posting or on the effective date stated in the revised version. Continued use of the Services after the effective date of a revised Policy constitutes acceptance of the revised Policy to the fullest extent permitted by law.

19. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

Information Security Policy & Responsible Vulnerability Disclosure Policy

Last Updated: January 1, 2026

Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) operates from West Palm Beach, Palm Beach County, Florida, and conducts business through ZNaturalFoods.com, related checkout flows, ecommerce tools, business systems, marketplaces, support channels, local pickup operations, and associated facilities, systems, records, and communications. This Information Security Policy & Responsible Vulnerability Disclosure Policy (this “Policy”) sets forth the standards, controls, rights, restrictions, and procedures governing ZNF’s information-security practices, physical and digital safeguards, incident-response processes, and the reporting of suspected security vulnerabilities.

By accessing or using any ZNF site, service, system, facility, marketplace storefront, ordering channel, or communication channel; placing an order by website, phone, email, chat, marketplace, invoice, purchase order, or other method; picking up an order in person; submitting information to ZNF; or reporting a suspected vulnerability, you acknowledge that you have read, understood, and agree to be bound by this Policy, our Terms & Conditions of Use or Terms of Use (“TOU”), and all other ZNF legal policies incorporated therein.

To the fullest extent permitted by law, this Policy shall be interpreted to maximize ZNF’s contractual, statutory, regulatory, common-law, and equitable protections while preserving any non-waivable rights or obligations imposed by applicable law.

1. Scope; Relationship to Other ZNF Policies; Order of Precedence

1.1 Scope

This Policy applies to, without limitation:

(a) ZNaturalFoods.com, checkout flows, account portals, mobile experiences, APIs, integrations, and related online services;

(b) retail and wholesale / B2B transactions, subscriptions, pre-orders, quotes, invoices, local pickup, and in-person interactions;

(c) orders placed by website, telephone, email, chat, SMS/MMS, marketplace, social-commerce channel, purchase order, invoice, agent, or automated or semi-automated system;

(d) ZNF facilities, offices, warehouse operations, storage environments, shipping and receiving functions, pickup procedures, and food-defense-related activities;

(e) customer, prospect, vendor, supplier, contractor, marketplace, logistics, freight, customs, and service-provider information handled by or on behalf of ZNF;

(f) all records, files, systems, devices, networks, communications, logs, backups, and evidence preserved in connection with ZNF business operations; and

(g) the submission, receipt, assessment, management, and communication of suspected security vulnerabilities affecting ZNF-controlled digital services, software, hardware, or systems.

1.2 Incorporated Policies

This Policy is incorporated into and forms part of the TOU and must be read together with, where applicable, the Privacy Policy, Cookie Policy, GDPR Statement / applicable privacy notices, Mobile Terms of Service, Content Policy, Product Review Guidelines, Shipping & Delivery Policy, Cancelations / Returns / Refunds / Title Policy, Purchases / Subscriptions / Pre-Orders Policy, Agent Terms, Legal Notice Disclaimer, and all other policies posted on ZNF’s Legal page, as amended from time to time.

1.3 Order of Precedence

In the event of a direct conflict:

(a) the TOU controls with respect to arbitration, class-action waiver, limitation of liability, governing law, venue, evidentiary rules, injunctive relief, survival, and other general risk-allocation provisions;

(b) this Policy controls with respect to information-security, physical-security, incident-response, and vulnerability-disclosure matters;

(c) privacy- and data-rights issues are additionally governed by the Privacy Policy, Cookie Policy, GDPR Statement, CCPA / privacy-choice disclosures, and other applicable privacy notices; and

(d) shipping, returns, subscriptions, content, reviews, and marketplace-specific issues are additionally governed by the more specific ZNF policy applicable to that subject.

2. ZNF Security Program; Risk-Based Safeguards

ZNF maintains and may modify from time to time a commercially reasonable, risk-based information-security program designed to protect information, systems, operations, facilities, and business processes against reasonably foreseeable threats, unauthorized access, misuse, alteration, disclosure, loss, disruption, adulteration, tampering, fraud, abuse, or other compromise.

Such program may include administrative, technical, physical, operational, contractual, and procedural safeguards appropriate to, among other things:

(a) the nature, sensitivity, volume, and location of the information involved;

(b) the size, complexity, and operational realities of ZNF’s business;

(c) the channels through which information is collected, received, stored, transmitted, fulfilled, shipped, or otherwise processed;

(d) the use of third-party vendors, platforms, carriers, payment processors, cloud tools, marketplaces, and other service providers;

(e) the reasonably foreseeable internal and external risks to ZNF, its customers, counterparties, and its systems or facilities; and

(f) the cost, feasibility, and operational suitability of available safeguards.

ZNF reserves the right, in its sole discretion, to design, implement, suspend, replace, upgrade, downgrade, segment, isolate, supplement, or otherwise change any safeguard, workflow, provider, platform, or control at any time, with or without notice, to the fullest extent permitted by law.

3. Covered Information, Records, Systems, and Assets

For purposes of this Policy, the information and assets subject to protection may include, without limitation:

(a) customer names, contact details, billing information, shipping information, pickup details, account identifiers, and transaction history;

(b) order information, invoices, quotes, wholesale records, supplier records, customs/shipping data, and logistics documentation;

(c) payment-related information handled directly by ZNF or indirectly by payment processors, gateways, ecommerce platforms, or related service providers;

(d) communications by phone, email, chat, SMS, social channels, support systems, review systems, surveys, or other business communications;

(e) facility records, receiving records, traceability documents, lot/batch identifiers, warehouse documentation, and food-defense-related records;

(f) employee, contractor, agent, service-provider, or vendor credentials, access-control records, logs, or audit data;

(g) digital systems, servers, endpoints, cloud systems, checkout systems, integrations, backups, and business applications;

(h) physical premises, storage areas, pickup areas, shipping/receiving locations, labels, packaging, and records; and

(i) evidence, logs, or preserved materials relating to fraud, abuse, disputes, security incidents, chargebacks, returns, carrier claims, tampering, contamination, or legal compliance.

Nothing in this Policy requires ZNF to collect, retain, or process any category of information longer than reasonably necessary for business, legal, operational, evidentiary, safety, or compliance purposes.

4. Administrative Safeguards

ZNF’s administrative safeguards may include, as appropriate and without limitation:

(a) internal policies, procedures, standards, and workflows relating to confidentiality, security, access control, retention, disposal, escalation, and incident handling;

(b) workforce confidentiality requirements, onboarding and offboarding procedures, disciplinary measures, and role-based or need-to-know access limitations;

(c) training, awareness, reminders, or compliance measures for personnel, contractors, or others who may access ZNF information, systems, facilities, products, or records;

(d) business-process controls relating to order review, fraud screening, chargeback prevention, returns handling, pickup verification, shipping instructions, and marketplace/account administration;

(e) recordkeeping, audit support, evidence-preservation, and document-control procedures;

(f) review, assessment, revision, or reanalysis of security or food-defense procedures from time to time; and

(g) internal reporting and escalation mechanisms for suspected misuse, unauthorized access, tampering, fraud, contamination, security incidents, or policy violations.

ZNF may limit access to information, systems, records, products, facilities, and workflows to those persons, providers, or functions that ZNF determines have a legitimate operational, legal, compliance, or security need for such access.

5. Technical and Digital Safeguards

ZNF’s technical safeguards may include, as appropriate and without limitation:

(a) authentication controls, credential-management practices, account restrictions, lockouts, or session controls;

(b) access controls, least-privilege permissions, segmentation, or isolation of systems or data environments;

(c) logging, monitoring, alerting, malware defenses, anti-abuse protections, fraud-detection measures, and traffic-filtering controls;

(d) patching, updates, vulnerability management, configuration management, and security hardening;

(e) encrypted or otherwise protected transmission methods where commercially reasonable and appropriate to the sensitivity of the data and the operational context;

(f) backups, redundancy, continuity, recovery, or restoration processes;

(g) ecommerce, payment, fraud-prevention, DNS, firewall, hosting, gateway, cloud, or similar infrastructure and perimeter protections;

(h) controls designed to detect, deter, limit, or respond to scraping, credential abuse, bot abuse, spoofing, malware, phishing, social engineering, system probing, or other misuse; and

(i) technical or operational restrictions applicable to agents, crawlers, bots, scripts, APIs, and other automated or semi-automated interactions.

ZNF may rely on third-party platforms and service providers for all or part of the technical controls described above, and nothing in this Policy shall be construed as a representation that any particular technical measure is always in place, always available, or always effective.

6. Physical, Facility, Warehouse, Pickup, and Food-Defense Security

Because ZNF operates physical facilities, warehouse environments, shipping/receiving functions, and local pickup workflows, ZNF may implement physical, facility, and operational safeguards designed to reduce the risk of theft, tampering, contamination, adulteration, unauthorized access, misdelivery, fraud, or disruption.

Such safeguards may include, without limitation:

(a) controlled access to facilities, storage areas, pickup areas, records, labels, and operational workspaces;

(b) visitor, vendor, contractor, or driver screening, escort, documentation, or access restrictions;

(c) procedures for container seals, receiving, storage, refrigeration, warehouse handling, shipping, and documentation controls;

(d) lot, batch, or traceability documentation and preservation of packaging, records, labels, or related materials where needed for quality, safety, fraud, or dispute purposes;

(e) local pickup verification measures, including identity, authorization, order-matching, signature, or release procedures;

(f) security-conscious handling of returned, damaged, refused, recalled, or suspicious goods;

(g) food-defense, anti-tampering, adulteration-response, and contamination-escalation procedures reasonably designed to support lawful operations and product integrity; and

(h) coordination, where appropriate, with regulators, carriers, insurers, customs intermediaries, law enforcement, or other third parties in response to suspected tampering, adulteration, contamination, theft, diversion, or other security concerns.

Nothing in this Policy shall be construed as a warranty that any product, package, facility, shipment, storage area, or chain of custody is immune from tampering, contamination, delay, theft, substitution, adulteration, or other compromise.

7. Data Minimization, Retention, Preservation, and Disposal

ZNF may seek to collect, use, retain, preserve, archive, redact, anonymize, delete, destroy, or otherwise dispose of information in a manner that ZNF determines is commercially reasonable and appropriate in light of operational needs, legal requirements, evidentiary considerations, fraud prevention, dispute handling, product traceability, food safety, accounting, tax, customs, regulatory, and business needs.

Without limitation:

(a) ZNF may retain information for as long as reasonably necessary to complete transactions, administer accounts, fulfill orders, manage subscriptions, handle freight or pickup, investigate claims, preserve evidence, comply with law, defend claims, or protect rights;

(b) ZNF may preserve information, logs, records, products, packaging, and related materials longer than ordinary retention periods where fraud, tampering, contamination, chargeback, legal, regulatory, or insurance issues are suspected;

(c) ZNF may delete, redact, de-identify, archive, suppress, or securely dispose of information or materials when no longer reasonably needed, subject to applicable law and evidentiary needs; and

(d) no user, customer, or counterparty is entitled to immediate deletion, destruction, or suppression of information where ZNF reasonably determines retention is necessary for legal, operational, security, safety, contractual, or evidentiary reasons.

8. Service Providers, Marketplaces, Carriers, and Third Parties

ZNF may use third-party service providers, carriers, freight companies, marketplaces, payment processors, ecommerce platforms, hosting providers, fraud-prevention vendors, analytics providers, customer-service tools, customs intermediaries, and other third parties in connection with its business.

ZNF may, but is not obligated to:

(a) impose contractual, operational, technical, insurance, confidentiality, incident-notification, or audit-related expectations on such third parties;

(b) review, select, reject, replace, or suspend such providers in ZNF’s sole discretion;

(c) require providers to cooperate in responding to incidents, abuse, chargebacks, disputes, contamination issues, or legal process; and

(d) disclose information to such providers where reasonably necessary to operate ZNF’s business, protect rights, fulfill orders, manage shipments, investigate incidents, or comply with law.

Notwithstanding the foregoing, third-party providers, marketplaces, carriers, networks, and external systems remain subject to their own operational realities, outages, vulnerabilities, controls, limitations, terms, and legal obligations. To the fullest extent permitted by law, ZNF does not guarantee the security, continuity, availability, or compliance posture of any third-party platform or provider.

9. Incident Detection, Response, Investigation, and Notification

ZNF may investigate, assess, contain, mitigate, remediate, document, escalate, preserve evidence relating to, and respond to any suspected or actual security incident, privacy incident, system compromise, fraud event, unauthorized access, tampering event, adulteration concern, suspicious pickup, shipment diversion, or other event that ZNF determines may affect its systems, operations, facilities, products, records, or rights.

ZNF’s response may include, without limitation:

(a) restricting or suspending accounts, orders, access, shipments, pickups, credentials, integrations, or communications;

(b) isolating systems, preserving logs, imaging devices, maintaining legal holds, or otherwise preserving evidence;

(c) contacting service providers, carriers, marketplaces, customs intermediaries, insurers, counsel, forensic specialists, or regulators;

(d) canceling, delaying, intercepting, holding, or re-verifying orders, pickups, accounts, or transactions;

(e) requesting additional verification, documentation, signatures, photographs, declarations, or cooperation from affected parties;

(f) conducting internal or external investigation and remediation; and

(g) providing notices, disclosures, or communications where required or permitted by applicable law.

Where applicable law requires notice to individuals, regulators, or others, ZNF intends to provide such notice in the manner and within the timeframe required by applicable law, subject to any lawful delay, exception, risk-of-harm determination, confidentiality restriction, evidentiary need, or law-enforcement request. ZNF may also provide substitute, delayed, limited, or regulator-directed notice where permitted or required by applicable law.

Nothing in this Policy obligates ZNF to disclose every attempted, suspected, unsuccessful, immaterial, or non-reportable event, nor does it waive any right to delay or limit disclosure where permitted by law or reasonably necessary to contain the event, preserve evidence, protect the integrity of systems, or comply with investigative requirements.

10. International, Import, Export, and Cross-Border Security / Compliance

ZNF may engage in international sourcing, supplier qualification, import-related operations, international sales, customs coordination, export or freight logistics, and cross-border communications or data flows.

Accordingly:

(a) information may be transmitted to, from, or through jurisdictions outside the United States where reasonably necessary to source products, verify suppliers, process orders, coordinate shipping, comply with customs or trade requirements, prevent fraud, or protect ZNF’s rights and operations;

(b) ZNF may rely on risk-based supplier-verification, documentation, certifications, testing records, and related import-compliance measures in connection with foreign suppliers or imported goods;

(c) customers, buyers, importers, resellers, distributors, freight counterparties, and other non-U.S. parties remain responsible for the laws applicable to their own jurisdictions, activities, and use of ZNF products or services; and

(d) nothing in this Policy constitutes an admission that any non-U.S. law applies in every circumstance or overrides the TOU’s Florida-law and dispute-resolution framework, except to the extent non-waivable law requires otherwise.

11. Responsible Vulnerability Disclosure

11.1 Purpose

ZNF values good-faith reporting of suspected security vulnerabilities affecting ZNF-controlled digital products, services, software, systems, or web properties. This Section establishes the exclusive process and conditions under which ZNF may receive and assess such reports.

11.2 Reporting Channel

If you believe you have identified a suspected vulnerability affecting a ZNF-controlled digital service or system, you must submit a report to the security contact designated by ZNF, together with sufficient detail to permit reasonable review, reproduction, and assessment.

A report should include, where available:

(a) a clear description of the suspected vulnerability;

(b) the affected URL, system, feature, endpoint, page, asset, or environment;

(c) step-by-step reproduction details;

(d) the date and time of discovery;

(e) the tools, payloads, configurations, or methods used;

(f) the potential impact reasonably believed to exist; and

(g) your contact information for follow-up.

11.3 Good-Faith Testing Limits

Any permitted testing must be strictly limited to the minimum necessary to identify and document the suspected issue for reporting. You may not, and no authorization is granted to:

(a) access, acquire, view, exfiltrate, alter, delete, export, retain, or use data not belonging to you;

(b) access customer accounts, administrative panels, vendor accounts, employee accounts, or any system beyond what is strictly necessary to identify the suspected issue;

(c) establish persistence, plant backdoors, install code, create accounts, modify configurations, or perform lateral movement;

(d) conduct denial-of-service, resource exhaustion, brute-force, credential-stuffing, spam, ransomware, malware, or disruptive testing;

(e) engage in phishing, pretexting, social engineering, physical intrusion, tailgating, or impersonation;

(f) interfere with orders, payments, shipments, pickups, warehouse functions, customer service, marketplace activity, or other business operations;

(g) test third-party systems, applications, embedded tools, marketplaces, carriers, processors, or vendor infrastructure except to the extent expressly owned and controlled by ZNF and clearly in scope;

(h) violate law, this Policy, the TOU, or any other ZNF policy; or

(i) publicly disclose, sell, transfer, broker, weaponize, or exploit the suspected issue or any information derived from it.

11.4 Out of Scope

Without limitation, the following are generally out of scope unless ZNF expressly authorizes otherwise in writing:

(a) social engineering and phishing;

(b) clickjacking, content-spoofing, or issues dependent on unrealistic user interaction without meaningful security impact;

(c) broad best-practice disagreements, unsupported theoretical concerns, or missing headers/configurations that do not create a demonstrable material risk;

(d) rate-limit complaints lacking meaningful impact;

(e) testing against third-party providers or environments not controlled by ZNF;

(f) physical security testing of facilities, loading areas, pickup areas, phones, mail, or staff; and

(g) any activity that could compromise confidentiality, integrity, availability, food safety, operations, or chain of custody.

11.5 No Bounty; No Compensation Obligation

Unless ZNF expressly agrees otherwise in a separate written instrument signed by an authorized ZNF representative, ZNF does not offer and shall have no obligation to provide any bounty, payment, reward, reimbursement, consideration, or other compensation for any report, finding, communication, or alleged vulnerability.

11.6 Confidentiality

You must keep all information concerning a suspected or actual vulnerability, report, communication, remediation status, or related non-public information strictly confidential unless and until ZNF expressly authorizes disclosure in writing. ZNF may request additional confidentiality, delay, or coordination where reasonably necessary for remediation, evidentiary preservation, law-enforcement coordination, or customer protection.

11.7 ZNF Discretion

ZNF may, in its sole discretion:

(a) acknowledge or decline to acknowledge any report;

(b) request additional information or proof;

(c) determine whether an issue is valid, material, reproducible, in scope, or remediable;

(d) prioritize, defer, close, combine, or reject reports;

(e) remediate, mitigate, accept, defer, or otherwise address an issue in the manner ZNF deems appropriate; and

(f) decide whether, when, and how to communicate publicly or privately about any issue.

No report obligates ZNF to make any public statement, patch, timeline commitment, advisory, or attribution.

11.8 No Broad Safe Harbor

No testing, access, or conduct is authorized except to the narrow extent expressly permitted by this Policy. Any activity outside that scope may constitute unauthorized access, trespass, breach of contract, interference, or other unlawful conduct, and ZNF reserves all rights and remedies with respect to such activity. Nothing in this Policy shall be interpreted as granting any license, permission, or immunity for conduct that exceeds the express scope of this Policy or violates applicable law.

12. User and Counterparty Cooperation Obligations

Where ZNF reasonably requests cooperation in connection with fraud prevention, shipment security, pickup verification, contamination review, tampering concerns, chargeback disputes, incident response, vulnerability assessment, or legal compliance, you agree to provide commercially reasonable cooperation, which may include:

(a) providing records, screenshots, order details, logs, declarations, photographs, tracking, or other relevant information;

(b) preserving products, packaging, devices, communications, and records;

(c) ceasing suspicious or disputed use pending review;

(d) confirming authority, identity, delivery instructions, or pickup authorization; and

(e) not destroying or altering relevant evidence after notice of an investigation, dispute, or incident.

Failure to cooperate may affect eligibility for remedies, claims handling, order release, pickup, refunds, credits, or other discretionary accommodations, to the fullest extent permitted by law.

13. Reservation of Rights; Enforcement

ZNF reserves the absolute right, but not the obligation, to:

(a) monitor, log, review, investigate, and preserve information concerning access to its sites, systems, accounts, facilities, records, and services, subject to applicable law;

(b) block, throttle, filter, suspend, terminate, geoblock, challenge, or otherwise restrict access, pickups, orders, accounts, integrations, IP addresses, agents, or providers;

(c) refuse, hold, delay, cancel, intercept, or condition orders, shipments, credits, pickups, accounts, or services where fraud, abuse, tampering, contamination, unauthorized access, or other risk is suspected;

(d) involve law enforcement, regulators, carriers, marketplaces, insurers, processors, customs authorities, counsel, or forensic providers;

(e) seek injunctive relief, damages, contractual remedies, statutory remedies, attorneys’ fees where permitted, and all other relief available at law or in equity; and

(f) preserve all rights under the TOU, applicable law, and this Policy.

ZNF’s failure to detect, prevent, or act on any specific conduct shall not constitute consent, waiver, or limitation of rights with respect to that conduct or any future conduct.

14. No Warranty; No Guarantee of Absolute Security

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL ZNF SITES, SYSTEMS, FACILITIES, COMMUNICATIONS, PRODUCTS, SHIPMENTS, PICKUP PROCESSES, RECORDS, AND SECURITY CONTROLS ARE PROVIDED, OPERATED, OR MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS.

NO METHOD OF COLLECTION, STORAGE, TRANSMISSION, FULFILLMENT, SECURITY CONTROL, FOOD-DEFENSE MEASURE, DIGITAL DEFENSE, PHYSICAL ACCESS CONTROL, SHIPPING PROCESS, PICKUP PROCESS, OR VULNERABILITY-HANDLING PROCESS IS COMPLETELY SECURE OR FAIL-SAFE.

ACCORDINGLY, ZNF DOES NOT REPRESENT OR WARRANT THAT ANY INFORMATION, SYSTEM, COMMUNICATION, FACILITY, ORDER, PRODUCT, RECORD, SHIPMENT, PICKUP, ACCOUNT, OR DIGITAL ENVIRONMENT WILL BE IMMUNE FROM UNAUTHORIZED ACCESS, LOSS, MISUSE, ALTERATION, DISCLOSURE, DESTRUCTION, DELAY, INTERRUPTION, ATTACK, TAMPERING, ADULTERATION, CONTAMINATION, OR OTHER SECURITY FAILURE.

ANY RELIANCE ON ZNF’S SECURITY PRACTICES, FACILITY PRACTICES, DIGITAL CONTROLS, SHIPPING CONTROLS, OR COMMUNICATIONS IS AT YOUR SOLE RISK, SUBJECT TO ANY NON-WAIVABLE RIGHTS UNDER APPLICABLE LAW.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ZNF AND ITS AFFILIATES, OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, CARRIERS, MARKETPLACE PARTNERS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES ARISING OUT OF OR RELATING TO THIS POLICY, ANY SECURITY PRACTICE, ANY SECURITY INCIDENT, ANY ALLEGED VULNERABILITY, ANY REPORT OR RESPONSE, ANY FACILITY OR PICKUP SECURITY ISSUE, ANY SHIPMENT-SECURITY ISSUE, OR ANY RELATED INVESTIGATION OR ENFORCEMENT ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT LIABILITY CANNOT BE LAWFULLY DISCLAIMED, ANY LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THE TOU AND APPLICABLE LAW.

NOTHING IN THIS POLICY IS INTENDED TO LIMIT ANY LIABILITY THAT CANNOT BE LIMITED AS A MATTER OF NON-WAIVABLE LAW.

16. Governing Law; Dispute Resolution; Class Waiver

Any dispute, claim, or controversy arising out of or relating to this Policy, any alleged or actual security incident, any privacy or information-security issue, any vulnerability report, any investigation, any security-related order hold or cancellation, any pickup verification dispute, any tampering or adulteration concern, or any conduct governed by this Policy shall be governed exclusively by the dispute-resolution provisions of the TOU, including any applicable arbitration requirements, class-action waiver, venue provisions, and any valid opt-out rights or court-forum consequences set forth therein, to the fullest extent permitted by law.

To the fullest extent permitted by law, you waive any right to participate in any class, collective, coordinated, consolidated, representative, or mass action, except as expressly provided in the TOU or where non-waivable law prohibits such waiver.

17. Compliance with Law; Non-Waivable Rights

This Policy is intended to operate consistently with applicable law, including, where applicable and without limitation, laws relating to information security, breach notification, unfair or deceptive practices, food safety, food defense, import compliance, consumer protection, privacy, electronic records, computer-access restrictions, and evidence preservation.

Nothing in this Policy shall be construed to:

(a) waive any non-waivable right or remedy available under applicable law;

(b) require ZNF to act contrary to law, legal process, regulator direction, or law-enforcement instruction;

(c) create any private right of action, bounty right, or duty beyond what is expressly stated herein or required by law; or

(d) constitute an admission that any particular statute, regulation, or foreign legal regime applies in every circumstance.

18. Modifications; Survival

ZNF may amend, revise, replace, supplement, or retire this Policy at any time, in its sole discretion, by posting an updated version or otherwise providing legally sufficient notice. Your continued access to or use of ZNF’s sites, services, facilities, systems, orders, pickups, communications, or vulnerability-reporting process after the effective date of an updated Policy constitutes acceptance of the updated Policy to the fullest extent permitted by law.

All provisions of this Policy that by their nature should survive shall survive, including without limitation provisions concerning confidentiality, evidence preservation, incident response, cooperation, enforcement, reservation of rights, disclaimers, limitations of liability, arbitration, governing law, and remedies.

19. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

Product Review Guidelines

Last Updated: January 1, 2026

These Product Review Guidelines (these “Review Guidelines”) govern all ratings, reviews, testimonials, comments, questions, answers, titles, headlines, display names, photographs, videos, audio, attachments, and other review-related or user-generated content (collectively, “Review Content”) submitted, posted, transmitted, displayed, published, requested, or otherwise made available in connection with Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”), including through ZNaturalFoods.com, any checkout flow, review widget, mobile experience, email or SMS review request, marketplace, third-party storefront, social or commerce platform, or any related service or communication channel (collectively, the “Services”).

ZNF operates from Palm Beach County, Florida. These Review Guidelines are incorporated into and form part of ZNF’s Terms of Use (“TOU”) and must be read together with the Content Policy, Privacy Policy, Legal Notice Disclaimer, Digital Advertising & Analytics Policy, Accessibility Statement, Information Security Policy, DMCA Compliance Statement, Shipping & Delivery Policy, Cancelations, Returns, Refunds & Title Policy, Purchases, Subscriptions & Pre-Orders Policy, and all other applicable ZNF legal policies published on the Legal page (collectively, the “ZNF Legal Policies”). In the event of any conflict, the TOU controls, followed by any more specific topic-specific ZNF policy to the extent applicable.

By submitting or causing the submission of any Review Content, you acknowledge that you have read, understood, and agree to be bound by these Review Guidelines and the TOU. If you do not agree, do not submit Review Content.

1. Purpose of the Review System

ZNF’s review system is intended to facilitate lawful, genuine, experience-based feedback concerning ZNF products and services. Review Content is provided for general informational purposes only. Review Content reflects the views of the submitting party only and does not necessarily reflect the views of ZNF, its affiliates, personnel, suppliers, service providers, or regulators.

Publication, display, transmission, excerpting, or availability of Review Content does not constitute ZNF’s adoption, endorsement, verification, certification, warranty, or representation regarding such Review Content.

2. Protected Honest Reviews; No Review Gag Clause

Nothing in these Review Guidelines is intended to prohibit, penalize, or restrict any truthful, good-faith consumer review or other speech protected by applicable law, including the Consumer Review Fairness Act or other non-waivable consumer-protection law.

Notwithstanding the foregoing, ZNF may review, reject, redact, delay, de-index, disable, remove, preserve, investigate, or disclose Review Content that is unlawful, deceptive, fabricated, materially misleading, abusive, privacy-invasive, unsafe, medically noncompliant, or otherwise inconsistent with these Review Guidelines, the TOU, the ZNF Legal Policies, or applicable law.

3. Reviewer Eligibility; Actual Experience; Authenticity

By submitting Review Content, you represent, warrant, and covenant that:

1. you have the legal authority and capacity to submit the Review Content and to bind any person or entity on whose behalf you act;

2. the Review Content is based on your own actual, first-hand experience with the specific ZNF product or service being reviewed, unless the review expressly and lawfully discloses a different basis that ZNF permits;

3. you are not impersonating any other person or entity, and you are not using a false, synthetic, misleading, or materially deceptive identity;

4. the Review Content is truthful, current, materially complete, and not misleading by statement, omission, context, implication, selective editing, or manipulation;

5. you will, upon reasonable request, provide information sufficient for ZNF to verify authenticity, including without limitation proof of purchase, order information, approximate purchase date, lot or batch information, product photographs, or other substantiation; and

6. the Review Content was not mass-generated, deceptively AI-generated, copied from another source, purchased, traded, brokered, or otherwise fabricated.

ZNF may refuse to publish or may remove Review Content if authenticity cannot be reasonably verified, if supporting information is not timely provided, or if ZNF determines that the Review Content creates legal, operational, regulatory, fraud, marketplace, reputational, or customer-safety risk.

4. General Standards for Review Content

Review Content must:

1. relate primarily to the specific ZNF product or service actually used, purchased, or experienced;

2. remain reasonably relevant to product attributes, ordering experience, fulfillment experience, packaging, or other genuine customer experience;

3. be submitted in a lawful, respectful, non-deceptive manner;

4. avoid exaggeration, speculation presented as fact, and unsupported statements about ingredients, origin, testing, certifications, warnings, pricing, shipping, regulatory status, or legal obligations; and

5. comply with the TOU, these Review Guidelines, the Content Policy, the Privacy Policy, the Legal Notice Disclaimer, applicable platform rules, and all applicable laws and regulations.

5. Prohibited Review Content

Without limiting any other restriction, ZNF may refuse to publish or may remove any Review Content that, in ZNF’s sole discretion, includes, constitutes, or promotes any of the following:

5.1 Unlawful, deceptive, or misleading content

Any content that is false, deceptive, fraudulent, unfair, unconscionable, misleading, fabricated, materially incomplete, manipulated, or otherwise violative of applicable law, including consumer-protection, advertising, unfair-competition, defamation, intellectual-property, privacy, or data-protection law.

5.2 Fake, purchased, traded, or manipulated reviews

Any review that is fake, fabricated, brokered, purchased, sold, exchanged, mass-submitted, coordinated, review-swapped, deceptively AI-generated, or otherwise intended to manipulate ratings, search rankings, consumer perception, or moderation outcomes.

5.3 Harassing, abusive, obscene, or discriminatory content

Any profanity, vulgarity, obscenity, hate speech, discriminatory language, abusive language, threats, intimidation, extortion, blackmail, stalking, doxxing, coercion, or harassing, humiliating, or spiteful attacks directed at ZNF, its personnel, service providers, reviewers, or any other person or entity.

5.4 Off-topic or third-party promotional content

Advertisements, spam, affiliate links, referral codes, political messaging, fundraising, unrelated grievances, promotional content concerning other products or companies, or content primarily intended to divert traffic away from ZNF or promote a third party.

5.5 Personal, confidential, or sensitive information

Any email address, phone number, physical address, order number, account credential, payment information, government identifier, health information, child/minor information, or other personal, confidential, or sensitive data belonging to you or any third party.

5.6 Intellectual-property or publicity-right violations

Any content that infringes, misappropriates, dilutes, or otherwise violates the copyright, trademark, trade dress, trade secret, publicity, privacy, contract, database, or other rights of ZNF or any third party.

5.7 False statements about ZNF or its products

Any inaccurate or unsupported statements regarding ingredients, sourcing, organic status, certifications, warnings, contaminant levels, test results, shipping times, refund rights, pricing, legal obligations, regulatory approvals, or other material facts.

5.8 Improper leverage or complaint abuse

Any content used as leverage to obtain refunds, credits, replacements, free goods, compensation, publicity avoidance, or other concessions through threats, negative-review pressure, or similar tactics.

5.9 Unsafe-use instructions

Any content that instructs, encourages, or normalizes use of a product contrary to labeling, directions, warnings, intended use, age restrictions, allergen guidance, storage guidance, or applicable law.

5.10 Malware, automation abuse, or technical interference

Any code, link, file, script, attachment, or activity that could interfere with systems, facilitate abuse, or compromise the security, integrity, moderation, or operation of the Services.

6. Health, Medical, Supplement, Safety, and Regulatory Claim Restrictions

Because ZNF markets foods, food ingredients, botanicals, and related products, health-related review language creates elevated legal and regulatory risk. Accordingly, Review Content must not, expressly or by implication:

1. state, suggest, or imply that any ZNF product diagnoses, treats, cures, mitigates, or prevents any disease, disorder, syndrome, pathology, symptom complex, or medical condition;

2. reference specific diseases, medical conditions, symptoms, or outcomes in a manner that creates or implies a disease claim;

3. present anecdotal statements, before-and-after claims, or personal experiences as substantiation that a product has therapeutic, curative, preventive, detoxifying, hormone-modifying, weight-loss, bioavailability, potency, or other medical efficacy;

4. state or imply that a ZNF product is a substitute for prescription medication, over-the-counter medication, physician care, laboratory monitoring, or professional treatment;

5. state or imply that a ZNF product should be used together with, instead of, before, after, or in place of any drug, device, therapy, or treatment regimen;

6. encourage use above labeled serving sizes or dosage instructions, encourage prolonged or excessive use inconsistent with product guidance, or promote unsafe stacking or combinations;

7. describe or imply use in or for children, minors, pets, pregnant persons, nursing persons, immunocompromised persons, or persons with medical conditions unless such use is expressly authorized by ZNF in writing and lawfully substantiated;

8. misstate or exaggerate testing, purity, contaminant levels, certifications, USDA/FDA/FTC/NIH/WHO status, or any other governmental or quasi-governmental review, approval, endorsement, certification, or substantiation; or

9. otherwise conflict with product labeling, the Legal Notice Disclaimer, the Content Policy, or applicable law concerning foods, dietary supplements, labeling, endorsements, or consumer protection.

ZNF may remove, redact, abbreviate, or refuse Review Content that could reasonably be interpreted as an unauthorized disease claim, unsubstantiated health claim, unsafe-use instruction, or misleading regulatory statement.

7. Incentives, Material Connections, Insider Reviews, and Endorsement Disclosures

Review Content must not be misleading as to source, independence, or material connection. Without limitation:

1. if you received any free product, discount, coupon, loyalty benefit, refund, reimbursement, sweepstakes entry, gift card, affiliate benefit, employment benefit, or any other thing of value in connection with a review, that material connection must be clearly and conspicuously disclosed in the review where legally required;

2. reviews must not be conditioned on a positive sentiment, a particular star rating, or the removal or revision of negative content;

3. officers, managers, employees, contractors, agents, affiliates, family members, influencers, ambassadors, suppliers, resellers, or other materially connected persons may not submit undisclosed reviews or testimonials;

4. ZNF may decline to publish or may label, moderate, or remove incentivized or materially connected reviews where disclosure is absent, inadequate, misleading, or otherwise creates legal or reputational risk; and

5. ZNF may use fraud-detection, moderation, and verification tools to detect deceptive review practices.

8. Privacy, Publicity, and Sensitive Information

The review system is a public-facing feature. Do not submit any information that you do not wish to become public. Review Content may be visible to the public, indexed by search engines, copied by third parties, cached, archived, screen-captured, syndicated, or otherwise retained beyond ZNF’s direct control.

You must not submit:

1. personal data of any third party without lawful authority;

2. sensitive health, financial, biometric, identity, or account information;

3. information concerning minors;

4. confidential business information, trade secrets, or settlement communications; or

5. any images, audio, or video depicting third parties without all necessary permissions and consents.

ZNF may redact or remove personal data, but ZNF has no duty to perfect or guarantee anonymization. Privacy, data-rights, and public-display concerns must be directed through the channels designated in the Privacy Policy and related privacy notices.

9. Photos, Videos, and Other Submitted Media

If Review Content includes photographs, videos, audio, or other media, you further represent, warrant, and covenant that:

1. you created the media or have all necessary rights, permissions, licenses, and releases to submit it;

2. all persons depicted have granted any legally required consent;

3. the media accurately and lawfully depicts the product or experience described;

4. the media is not materially altered in a deceptive manner; and

5. the media does not contain visible personal information, minors, unsafe product use, unlawful claims, copyrighted material, or other prohibited content.

ZNF may crop, resize, format, redact, excerpt, caption, translate, or otherwise technically modify submitted media for display, moderation, accessibility, privacy, legal compliance, or compatibility purposes, subject to the TOU.

10. Moderation, Verification, Publication, and Removal Rights

ZNF reserves the absolute right, but not the obligation, to monitor, pre-screen, review, verify, request substantiation for, delay, refuse, reject, redact, abbreviate, normalize, filter, translate, de-identify, excerpt, summarize, combine, de-duplicate, sort, suppress, de-rank, de-index, geoblock, archive, preserve, disclose, disable, unpublish, or remove any Review Content, in whole or in part, at any time, with or without notice, for any lawful reason or no stated reason.

Without limitation, ZNF may take such action where ZNF determines, in its sole discretion, that Review Content:

1. violates these Review Guidelines, the TOU, the Content Policy, the Privacy Policy, or any other ZNF Legal Policy;

2. is unlawful or creates legal, regulatory, safety, cybersecurity, privacy, fraud, marketplace, payment, carrier, or reputational risk;

3. is fake, deceptive, incentivized without adequate disclosure, not based on actual experience, or otherwise unreliable;

4. contains or implies unauthorized disease, medical, or regulatory claims;

5. contains personal data or sensitive information;

6. is abusive, off-topic, or operationally burdensome;

7. exposes ZNF or third parties to avoidable claims or compliance risk; or

8. cannot be reasonably authenticated.

ZNF has no duty to publish all submitted reviews, to preserve submission order, to provide equal prominence to all reviews, to explain moderation decisions, or to continue hosting or restoring any Review Content after removal. To the fullest extent permitted by law, moderation decisions are final and within ZNF’s discretion.

11. Public Nature of Reviews; No Endorsement; No Professional Advice

Review Content is user-generated content. It is not professional medical, legal, nutritional, financial, or other professional advice, and must not be relied upon as such.

You acknowledge and agree that:

1. published reviews are not statements by ZNF;

2. ZNF does not warrant the accuracy, completeness, legality, authenticity, or usefulness of Review Content;

3. individual experiences are not typical and may vary materially;

4. Review Content must not be understood as a product label, dosage instruction, regulatory statement, safety guarantee, or medical claim by ZNF; and

5. any reliance on Review Content is at the user’s own risk, subject to the TOU and the Legal Notice Disclaimer.

12. Alternative Channels for Support, Safety, Privacy, Accessibility, Security, and IP Complaints

The review system is not a substitute for customer support, safety reporting, privacy rights requests, accessibility assistance, security reporting, or copyright notices.

Do not use a public review to submit or escalate:

1. order, billing, shipping, delivery, return, refund, exchange, subscription, or marketplace issues;

2. privacy or public-display removal requests;

3. accessibility issues or accommodation requests;

4. security incidents, suspected vulnerabilities, malware reports, or account-compromise concerns;

5. copyright notices or counter-notices;

6. urgent product-quality, contamination, tampering, allergen, adverse-event, illness, or injury reports.

Such matters must be directed through the channels designated on the Site and in the applicable ZNF Legal Policies. Where a review appears to raise a safety, contamination, wrong-product, damage, or adverse-event issue, ZNF may remove or suppress the public review and direct the matter to customer service, privacy, accessibility, security, or legal channels as appropriate.

13. License and Use of Review Content

Any ownership, license, permission, publication, display, archival, reuse, syndication, and derivative-use rights relating to Review Content are governed by the TOU.

For avoidance of doubt, nothing in these Review Guidelines is intended to require any transfer of your underlying ownership in Review Content beyond the non-exclusive rights expressly granted in the TOU. By submitting Review Content, you grant the rights set forth in the TOU, and you represent and warrant that you have all rights necessary to do so.

14. Cooperation, Investigation, and Evidence Preservation

You agree to cooperate in good faith with any authenticity, compliance, safety, fraud, privacy, or legal investigation relating to Review Content. Without limitation, ZNF may request screenshots, receipts, lot numbers, photographs, account information, or other substantiation reasonably related to the review.

If a dispute, claim, chargeback, regulatory inquiry, takedown demand, adverse-event report, or other controversy arises that relates to Review Content or the underlying transaction, you agree to preserve relevant evidence, including without limitation communications, screenshots, emails, product packaging, lot or batch information, photographs, labels, and other relevant records.

Failure to preserve relevant evidence after notice of a dispute or claim may result in removal of Review Content, denial of requested relief, adverse inferences, or other remedies to the fullest extent permitted by law.

15. Product-Issue Reviews; Preservation of Product and Packaging

If your review concerns alleged contamination, tampering, wrong product, damage, mislabeling, missing items, adverse reaction, infestation, or other product-quality issue, you must stop use immediately and preserve the product, packaging, labels, lot identifiers, and any related evidence.

ZNF may require that such issues be handled under the Cancelations, Returns, Refunds & Title Policy, Shipping & Delivery Policy, and other applicable ZNF Legal Policies, including any deadlines, inspection requirements, and cooperation obligations stated therein. ZNF may deny a claim or decline to credit, replace, or otherwise remediate where required evidence is discarded, unavailable, materially altered, or not timely provided, except where prohibited by law.

16. Disclaimers; Limitation of Liability; Exclusive Remedies

To the fullest extent permitted by law:

1. ZNF disclaims all responsibility and liability for user-generated Review Content, third-party review content, and externally hosted or syndicated review content;

2. ZNF makes no warranty that Review Content will be published, retained, transmitted, displayed, preserved, or remain available;

3. ZNF shall not be liable for any moderation, nondisplay, de-indexing, removal, refusal, routing, delay, verification, complaint-handling, or enforcement decision taken pursuant to these Review Guidelines or any other ZNF Legal Policy; and

4. all broader disclaimers, liability limitations, damages exclusions, and exclusive-remedy provisions in the TOU, Legal Notice Disclaimer, and other ZNF Legal Policies apply fully to Review Content, these Review Guidelines, and any dispute arising from them.

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless ZNF, its affiliates, and their respective officers, directors, members, managers, employees, agents, licensors, suppliers, contractors, service providers, successors, and assigns from and against any and all claims, actions, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and costs, arising out of or relating to:

1. your Review Content;

2. your breach of these Review Guidelines, the TOU, or any other applicable ZNF Legal Policy;

3. your violation of any law or third-party right; or

4. any false, deceptive, infringing, unlawful, privacy-invasive, abusive, or medically noncompliant content submitted by or on behalf of you.

18. International, Local, and Channel-Specific Compliance

These Review Guidelines are intended to be interpreted consistently with applicable federal, state, local, and, where applicable, non-U.S. laws, regulations, and channel requirements. Nothing herein shall be construed to waive any non-waivable rights under applicable law.

Persons who access the Services from outside the United States, or who direct Review Content to users in other jurisdictions, do so at their own risk and remain solely responsible for complying with all local laws, disclosures, age restrictions, privacy rules, platform rules, and consumer-protection requirements applicable to their conduct and Review Content.

ZNF may refuse, restrict, geoblock, disable, or remove Review Content where legality, platform eligibility, disclosure sufficiency, or compliance status is uncertain, disputed, commercially unreasonable, or incompatible with ZNF’s legal or operational requirements.

19. Governing Law and Dispute Resolution

These Review Guidelines, and any dispute, claim, or controversy arising out of or relating to these Review Guidelines, any Review Content, any moderation or enforcement decision, or any use of ZNF’s review features, shall be governed exclusively by Section 16 of the TOU, which is incorporated herein by reference in full.

To the fullest extent permitted by law, Florida law shall apply except as otherwise provided in the TOU and the Federal Arbitration Act. All dispute-resolution procedures, pre-arbitration requirements, arbitration requirements, venue rules, confidentiality rules, class-waiver terms, and any related provisions are controlled exclusively by the TOU.

20. Amendments; Survival; No Waiver

ZNF may modify, amend, replace, suspend, or discontinue these Review Guidelines at any time by posting an updated version on the Site or Legal page. The updated version is effective upon posting unless a later effective date is stated.

Your continued use of the Services or submission of Review Content after any update constitutes acceptance of the revised Review Guidelines to the fullest extent permitted by law.

Any provision that by its nature should survive shall survive, including, without limitation, provisions concerning moderation, licenses, evidence preservation, disclaimers, limitation of liability, indemnification, dispute resolution, and enforcement. ZNF’s failure to enforce any provision in any instance shall not constitute a waiver of any right to enforce that provision or any other provision thereafter.

21. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

AGENT TERMS & AUTOMATED ACCESS / BOT POLICY

Last Updated: January 1, 2026

1. Scope; Purpose; Relationship to Other ZNF Legal Policies

These Agent Terms & Automated Access / Bot Policy (this “Policy”) govern and apply to any use, attempted use, access, attempted access, collection, copying, scraping, crawling, indexing, querying, monitoring, interaction, submission, transmission, retrieval, training, fine-tuning, inference, grounding, automation, or other operation performed by or through any Agent with respect to any Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) website, mobile site, application, checkout flow, shopping cart, customer account area, quote or wholesale interface, API, content feed, review system, chatbot, customer-support channel, email interface, SMS/MMS interface, marketplace listing, branded storefront, document, image, downloadable file, metadata, data field, product listing, pricing display, order-status interface, pickup workflow, shipping workflow, returns workflow, or other service, system, platform, channel, content, or communication under ZNF’s ownership, operation, control, license, or lawful administration (collectively, the “Services”).

This Policy is intended to regulate and restrict automated, semi-automated, autonomous, and agentic access to the Services, to preserve ZNF’s contractual, statutory, regulatory, equitable, operational, commercial, privacy, intellectual-property, cybersecurity, and evidentiary protections, and to provide clear notice of the conditions under which any limited automated access may be permitted.

This Policy is incorporated into and forms part of ZNF’s broader legal framework, including, without limitation, ZNF’s:

• Terms of Use / Terms & Conditions of Use (“TOU”);

• Privacy Policy;

• Cookie Policy;

• Information Security Policy & Responsible Vulnerability Disclosure Policy;

• Content Policy;

• Product Review Guidelines;

• Purchases, Subscriptions & Pre-Orders Policy;

• Shipping & Delivery Policy;

• Cancelations, Returns, Refunds & Title Policy;

• DMCA Compliance Statement & Copyright Infringement Policy;

• Mobile Terms of Service;

• Legal Notice / Disclaimer Policy; and

• all other legal notices, disclosures, and policies published by ZNF from time to time
  (collectively, the “ZNF Legal Policies”).

In the event of a direct conflict:

(a) the TOU shall control with respect to arbitration, class-action waiver, limitation of liability, governing law, venue, survival, evidentiary standards, remedies, and general risk-allocation provisions;
(b) this Policy shall control with respect to automated access, agentic conduct, bot restrictions, crawler obligations, anti-scraping rules, and automated-interaction prohibitions; and
(c) more specific ZNF Legal Policies shall additionally govern their subject matter, including privacy, cookies, security, reviews, content, ordering, shipping, returns, and marketplace conduct.

Nothing in this Policy shall be interpreted to waive, limit, or override any non-waivable rights or obligations under applicable law.

2. Definitions

For purposes of this Policy:

2.1 “Agent”

“Agent” means any software, code, script, bot, crawler, spider, scraper, harvester, parser, robotic process automation tool, browser automation tool, machine-learning system, artificial-intelligence system, large language model agent, retrieval system, data-extraction utility, monitoring tool, shopping bot, ordering bot, pricing bot, review-generation tool, autonomous or semi-autonomous software service, electronic agent, or other automated or semi-automated means that acts, initiates action, responds, collects, navigates, submits, queries, orders, communicates, transmits, or otherwise interacts with any ZNF Service on behalf of or at the instruction of any person or entity.

2.2 “Automated Access”

“Automated Access” means any access to or interaction with the Services through an Agent, whether fully autonomous, semi-autonomous, rule-based, human-assisted, AI-assisted, scheduled, scripted, orchestrated, proxied, embedded, or otherwise mechanized.

2.3 “Authorized Interface”

“Authorized Interface” means only those interfaces, endpoints, pages, protocols, channels, or access methods that ZNF expressly makes available for the relevant purpose and expressly permits to be used in the manner undertaken, subject at all times to this Policy, the TOU, robots.txt directives, technical controls, headers, written permissions, and all other applicable ZNF Legal Policies.

2.4 “Public Content”

“Public Content” means content that ZNF makes publicly available without login credentials, tokenized access, account authentication, active session state, cart progression, order-state access, or other access restrictions; provided, however, that content shall not be deemed unrestricted merely because it is technically reachable, cached, inferable, linked, embedded, indexed elsewhere, or discoverable through a third-party tool or search engine.

2.5 “Non-Public Content”

“Non-Public Content” means any content, data, metadata, record, document, state, endpoint, field, output, response, or interface that is not expressly intended by ZNF for unrestricted public access, including without limitation anything available only through login, authentication, account access, checkout progression, customer-service communication, quote flow, wholesale or B2B flow, purchase flow, support interaction, marketplace backend, return workflow, order-management workflow, pickup workflow, shipping workflow, tokenized access, or technical gating.

2.6 “ZNF Content”

“ZNF Content” means all text, product descriptions, specifications, ingredients, nutritional or commercial information, images, videos, audio, packaging depictions, labels, listings, metadata, page structure, reviews, ratings, rankings, code, layout, databases, feeds, outputs, communications, search results, documents, downloadable materials, and all derivative works or compilations thereof made available by or through the Services.

2.7 “Training Uses”

“Training Uses” means any ingestion, indexing, embedding, vectorization, fine-tuning, pre-training, reinforcement, retrieval augmentation, prompt-grounding, benchmarking, model evaluation, synthetic-data generation, analytics, competitive intelligence, derivative dataset creation, or similar use of ZNF Content or outputs for machine-learning, artificial-intelligence, or automated decision-making purposes.

2.8 “Access Controls”

“Access Controls” means all technical, procedural, contractual, or operational measures intended to regulate whether, when, how, how often, or by whom the Services may be accessed, including without limitation robots.txt directives, rate limits, account requirements, session controls, API keys, headers, token gates, geoblocks, IP blocks, CAPTCHA or other human-verification tools, anti-bot measures, login walls, checkout sequencing, permission layers, and monitoring systems.

2.9 “Marketplace Content”

“Marketplace Content” means ZNF-controlled content, listings, product information, imagery, descriptions, storefront assets, branded materials, reviews, Q&A content, and related materials displayed on third-party marketplaces, platforms, or social-commerce channels, to the extent ZNF publishes, controls, licenses, or supplies such content.

3. Binding Acceptance; Authority; Attribution of Conduct

By creating, deploying, using, allowing, enabling, causing, benefiting from, or failing to prevent the operation of any Agent that accesses or attempts to access any Service, you represent, warrant, and covenant that:

(a) you have read, understood, and agreed to be bound by this Policy, the TOU, and all applicable ZNF Legal Policies;
(b) you have the full legal authority to bind yourself and any person, company, principal, customer, employer, client, platform, vendor, or end user on whose behalf the Agent acts or from whose behalf you purport to act;
(c) you are solely responsible for all actions, requests, submissions, purchases, communications, queries, extractions, responses, transmissions, or other conduct undertaken by or through the Agent;
(d) the acts and omissions of the Agent shall be attributed to you and to any person or entity that owns, deploys, trains, licenses, directs, benefits from, controls, or uses the Agent; and
(e) no purchase order, vendor form, external terms, machine-readable notice, agent instruction, model card, platform policy, or unilateral statement submitted by you or your Agent shall modify, supersede, or override this Policy or the TOU absent a separate written agreement signed by an authorized officer of ZNF.

Use of an Agent to access the Services constitutes legally significant conduct. To the fullest extent permitted by law, ZNF may treat such conduct as assent by the Agent’s operator, deployer, principal, and beneficiary.

4. Transparency; Identity; Truthful Automated Disclosure

Any Agent that accesses, uses, or interacts with any Service must, at all times:

(a) identify itself accurately and truthfully in each request using a clear and non-deceptive User-Agent string or equivalent protocol-level identifier, including the Agent’s name and a valid contact method;
(b) identify itself as automated when asked, prompted, challenged, or queried by ZNF, a ZNF system, or any ZNF representative;
(c) respond truthfully to any question reasonably intended to determine whether the interaction is human-generated or machine-generated;
(d) refrain from disguising, obfuscating, rotating, falsifying, randomizing, or otherwise concealing its identity, source, operator, or automated nature;
(e) refrain from simulating human behavior, including without limitation imitation of human typing cadence, cursor behavior, browsing rhythm, review behavior, inquiry behavior, support behavior, account behavior, or purchasing behavior, where such simulation is intended to evade detection or obtain treatment reserved for human users; and
(f) refrain from outsourcing, brokering, or routing requests through deceptive, hidden, or misleading intermediary systems designed to defeat identity, source, or automation detection.

Without limiting the foregoing, no Agent may impersonate or falsely appear to be:

• a natural person;

• a retail customer;

• a wholesale customer;

• a reviewer;

• a support user;

• a ZNF employee, contractor, vendor, distributor, marketplace partner, or regulator; or

• any other human or entity where such presentation is inaccurate, misleading, or intended to secure access, trust, or operational treatment not otherwise permitted.

5. Limited, Revocable License for Certain Automated Access

Subject to your strict, continuous, and complete compliance with this Policy and all ZNF Legal Policies, ZNF may permit a limited, revocable, non-exclusive, non-transferable, non-sublicensable license for certain narrowly scoped Automated Access to Public Content solely through Authorized Interfaces and solely for lawful, non-disruptive, non-deceptive purposes that ZNF has not otherwise prohibited.

This limited license is:

• conditional;

• temporary;

• revocable at any time, with or without notice;

• limited to the exact scope of permission granted, if any; and

• does not create any ownership, implied license, estoppel, waiver, or continuing right.

This limited license does not authorize, and shall never be construed to authorize:

(a) access to Non-Public Content;
(b) access inconsistent with robots.txt or other ZNF directives;
(c) access after revocation, blocking, or objection by ZNF;
(d) any Training Uses;
(e) any copying, republication, resale, syndication, mirroring, extraction, or derivative-dataset creation beyond what ZNF expressly permits in writing; or
(f) any activity that interferes with, burdens, degrades, distorts, monitors, exploits, manipulates, or competes unfairly with the Services or ZNF’s commercial operations.

ZNF may narrow, suspend, throttle, condition, deny, or terminate this limited license at any time in ZNF’s sole discretion.

6. Robots.txt; Technical Directives; Ambiguity Resolved Against Access

All Agents must strictly comply with:

• ZNF’s robots.txt;

• page-level robot directives;

• crawl or indexing headers;

• cache instructions;

• rate or concurrency instructions;

• API documentation, if any;

• written takedown, cease-access, or deletion notices; and

• all other machine-readable or human-readable instructions issued by ZNF concerning automated access.

Where any robots, header, cache, crawl, or access directive is ambiguous, incomplete, conflicting, or technically uncertain, the Agent must interpret that ambiguity conservatively and in favor of non-access, reduced access, or human clarification from ZNF before proceeding.

No Agent may rely on silence, omission, technical discoverability, public indexing by a search engine, third-party caching, or the absence of an immediate block as evidence of permission.

7. Non-Public Areas; Transactional Interfaces; Gated Workflows Strictly Prohibited

Absent prior express written authorization from ZNF, no Agent may access, monitor, query, interact with, test, or attempt to interact with any Non-Public Content or any interface, state, field, or workflow that is not expressly opened by ZNF for the exact automated use being performed.

Without limitation, the following are deemed restricted and off limits to Agents unless ZNF expressly authorizes them in writing:

• login pages and authenticated sessions;

• customer account areas;

• order histories;

• saved carts;

• shopping cart state;

• checkout flows;

• payment workflows;

• payment retries;

• subscription-management interfaces;

• quote forms or quote portals;

• wholesale or B2B interfaces;

• return or refund workflows;

• support tickets, chats, or email threads;

• local pickup scheduling or release workflows;

• freight, carrier, customs, export, or shipment-management interfaces;

• internal documents, downloadable records, or transaction-status outputs;

• review moderation or review-submission interfaces; and

• any endpoint, response, token, or field available only after authentication, session establishment, account linkage, or workflow progression.

Content or functionality shall not become authorized merely because:

• it is technically reachable;

• it appears in source code;

• it is discoverable through browser tools;

• it is exposed by a predictable URL;

• it is surfaced through a third-party integration; or

• it is accessible through improper use of cached, stale, leaked, guessed, or indirectly obtained links or identifiers.

8. Prohibited Conduct — Access, Scraping, Training, Extraction, and Misuse

Without ZNF’s prior express written authorization, no Agent may, directly or indirectly:

8.1 Scrape, crawl, harvest, or extract

Access, copy, scrape, parse, crawl, monitor, harvest, collect, download, query, or otherwise extract ZNF Content or Marketplace Content at scale or in structured form.

8.2 Build or support datasets or AI systems

Use any ZNF Content, output, metadata, review content, listing content, image, product data, commercial information, shipping information, catalog information, or other Service output for Training Uses, including model training, fine-tuning, embedding, retrieval augmentation, corpus creation, benchmarking, synthetic-data generation, AI evaluation, prompt-grounding, or competitive model development.

8.3 Mirror, republish, or commercially reuse

Rehost, syndicate, republish, mirror, resell, license, distribute, summarize for resale, or create derivative databases, catalogs, indexes, feeds, or commercial products from ZNF Content.

8.4 Circumvent Access Controls

Bypass, evade, defeat, ignore, probe, manipulate, impair, or attempt to circumvent any Access Control, including robots.txt, CAPTCHA, account restrictions, token gates, geo-controls, session controls, throttling, fingerprints, or anti-bot controls.

8.5 Use deceptive or evasive traffic-routing methods

Use proxy rotation, residential proxies, device spoofing, distributed identity obfuscation, credential sharing, hidden brokering, replay tactics, or any other evasion method intended to defeat rate limits, attribution, blocks, consent flows, or detection systems.

8.6 Interfere with operations

Generate traffic or behavior that burdens, disrupts, impairs, distorts, overloads, destabilizes, or degrades the Services, analytics, order operations, inventory systems, support systems, review systems, or customer experience.

8.7 Test, attack, or probe security

Probe, scan, fuzz, stress-test, benchmark, reverse engineer, exploit, or attempt to identify vulnerabilities in any ZNF system, page, endpoint, integration, or workflow without prior written authorization obtained through ZNF’s approved vulnerability-disclosure channel.

8.8 Collect personal, transactional, or sensitive data

Harvest or attempt to harvest any personal information, contact data, order data, account data, shipping data, payment-related data, pickup data, support data, identity data, or other sensitive or restricted data concerning any customer, user, employee, vendor, or third party.

8.9 Manipulate reviews, support, or commercial interactions

Generate, seed, solicit, broker, submit, amplify, suppress, or manipulate reviews, ratings, testimonials, support communications, quote requests, account inquiries, or purchasing behavior in a manner that is fake, deceptive, undisclosed, automated, commercially abusive, or inconsistent with ZNF Legal Policies.

8.10 Use ZNF systems for unauthorized ordering or commercial interference

Place sham orders, test payment credentials, reserve inventory without genuine purchase intent, generate false freight or pickup events, distort pricing or shipment signals, or otherwise interfere with fulfillment, fraud prevention, or customer operations.

8.11 Violate law or third-party rights

Use the Services in any manner that violates any applicable law, regulation, rule, order, intellectual-property right, privacy right, publicity right, contract right, platform rule, carrier rule, or marketplace policy.

9. Reviews, Testimonials, Endorsements, Q&A, and Reputation Manipulation

No Agent may, directly or indirectly, create, submit, seed, broker, purchase, sell, amplify, suppress, edit, manipulate, rank, mass-generate, or otherwise influence any review, rating, testimonial, endorsement, question, answer, comment, star rating, helpfulness vote, sentiment signal, or other reputation-related content concerning ZNF, any ZNF product, any ZNF Service, or any third-party channel on which ZNF appears, in any manner that is false, deceptive, undisclosed, materially misleading, commercially abusive, or inconsistent with applicable law or ZNF Legal Policies.

Without limitation, the following conduct is prohibited:

(a) creating or causing the creation of fake, false, fabricated, synthetic, AI-generated, or materially misleading consumer reviews or testimonials;
(b) posting or causing the posting of reviews by persons or entities that did not actually have the represented experience;
(c) submitting or facilitating insider reviews, employee reviews, agent reviews, vendor reviews, affiliate reviews, family-member reviews, influencer reviews, or other materially connected reviews without legally sufficient and clearly conspicuous disclosure where required;
(d) conditioning compensation, incentives, sweepstakes entries, refunds, credits, discounts, reimbursement, or other consideration on a review expressing a particular sentiment, including a positive or negative sentiment;
(e) offering payment, credits, concessions, or inducements to remove, change, soften, suppress, delay, or bury truthful negative reviews in a manner that is deceptive, unfair, or unlawful;
(f) misrepresenting that any website, platform, page, feed, or service controlled by or affiliated with ZNF is independent of ZNF if it is not;
(g) manipulating review volume, review timing, review averages, star ratings, ranking signals, “most helpful” sorting, question-and-answer content, or similar consumer trust indicators by automated or deceptive means;
(h) using Agents to pressure, extort, coerce, threaten, overwhelm, or harass ZNF through reviews, complaints, regulatory threats, publicity threats, or support-channel misuse; or
(i) submitting or disseminating reviews, testimonials, or reputation content that make unauthorized disease claims, false regulatory claims, unsupported purity or efficacy claims, or other statements inconsistent with ZNF’s Content Policy, Product Review Guidelines, Legal Notice / Disclaimer Policy, or applicable law.

Nothing in this Policy is intended to prohibit any truthful, good-faith, non-deceptive consumer review protected by applicable law. However, ZNF may reject, remove, preserve, investigate, moderate, redact, or disclose review-related content that is unlawful, fake, deceptive, privacy-invasive, extortionate, medically noncompliant, security-threatening, or otherwise inconsistent with this Policy or the ZNF Legal Policies.

10. Personal Information, Order Data, Tracking, and Privacy-Related Restrictions

No Agent may collect, scrape, harvest, infer, retain, match, profile, enrich, append, sell, share, disclose, or otherwise process any personal information, customer data, business contact data, order data, shipment data, pickup data, support data, account data, communications data, device-linked data, cookie-derived data, or other information relating to an identified or identifiable person through or from the Services except to the extent expressly authorized in writing by ZNF and strictly consistent with all applicable law and all ZNF Legal Policies.

Without limitation, no Agent may:

(a) collect names, email addresses, telephone numbers, physical addresses, order numbers, account identifiers, support content, shipment details, pickup details, or other personal or transactional information from the Services;
(b) attempt to infer the identity, habits, purchase behavior, health interests, dietary interests, or commercial value of any ZNF customer or user;
(c) fingerprint, tag, sync, link, or match browser, device, session, or account signals for cross-context profiling, retargeting, lead generation, or audience building;
(d) override, ignore, evade, or interfere with cookie choices, privacy preferences, Global Privacy Control signals, region-specific privacy controls, or consent mechanisms;
(e) place or cause the placement of any unauthorized script, tag, tracker, pixel, cookie, local storage object, software component, or similar technology on or through the Services; or
(f) use any information obtained from the Services for advertising, solicitation, remarketing, brokered lead generation, data brokerage, or similar commercial exploitation.

Any actual or attempted misuse of personal information, privacy signals, cookies, or tracking technologies shall constitute a material breach of this Policy and may also violate other ZNF Legal Policies, applicable privacy laws, computer-use laws, unfair-competition laws, and consumer-protection laws.

11. Orders, Quotes, Inventory, Pickup, Shipping, Freight, and Commercial Interference

Because ZNF accepts and manages orders through website, phone, email, marketplace, support, wholesale, and other channels, no Agent may interfere with, simulate, distort, or abuse any commercial or fulfillment workflow of ZNF.

Without limitation, no Agent may:

(a) place test orders, sham orders, fraudulent orders, duplicate orders, spoofed orders, or inventory-blocking orders;
(b) use stolen, unauthorized, expired, or invalid payment credentials or payment tokens;
(c) probe checkout flows, payment flows, tax logic, shipping logic, discounts, freight logic, export workflows, quote workflows, or pickup workflows for abusive, extractive, deceptive, or disruptive purposes;
(d) reserve inventory, create false backorder signals, trigger packaging, label generation, warehouse action, carrier tendering, pickup preparation, or freight-rating events without genuine authorization and lawful purchase intent;
(e) submit or automate quote requests, freight requests, local pickup requests, export requests, or commercial inquiries in bad faith or at abusive volume;
(f) distort fulfillment metrics, shipping estimates, stock signals, review signals, analytics, fraud controls, support load, or operational queues;
(g) submit false addresses, false consignee data, false customs data, false resale data, false exemption claims, or false commercial credentials; or
(h) use any Agent to manipulate shipment timing expectations, induce rule violations, or generate false delay, cancellation, or refund scenarios.

ZNF may suspend, hold, reverify, delay, cancel, refuse, or unwind any transaction, access attempt, or workflow interaction that ZNF believes, in its sole discretion, involves Agent abuse, fraud, bad faith, commercial interference, unlawful conduct, regulatory risk, carrier risk, payment risk, marketplace risk, or operational burden.

12. Marketplace, Third-Party Platform, and Channel Misuse

This Policy applies not only to ZNF’s owned and operated digital properties, but also to any Agent interaction with Marketplace Content or ZNF-controlled commercial content on third-party platforms, including without limitation marketplace storefronts, social-commerce listings, comparison-shopping environments, review syndication channels, platform-hosted Q&A features, or other commercial channels through which ZNF offers or markets products or services.

No Agent may:

(a) scrape or republish Marketplace Content for unauthorized resale, mirroring, catalog replication, review aggregation, or competitive intelligence;
(b) interfere with, manipulate, or distort ZNF listings, reviews, rankings, answers, availability signals, or commercial presentation on third-party channels;
(c) impersonate ZNF or act in a manner likely to confuse a consumer, marketplace, carrier, or platform regarding source, sponsorship, authorization, identity, or affiliation;
(d) use ZNF branding, content, images, or product information in a misleading, infringing, unauthorized, or commercially exploitative way; or
(e) use automation to flood, attack, probe, monitor, or manipulate ZNF’s third-party commerce presence in a way that would violate this Policy if the same conduct occurred on a ZNF-owned Service.

Nothing in this section limits any additional rights or remedies ZNF may have under marketplace terms, intellectual-property law, unfair-competition law, anti-fraud law, or platform reporting and enforcement procedures.

13. Monitoring, Detection, Evidence Preservation, Audit Cooperation, and Remedial Measures

ZNF reserves the right, but not the obligation, to monitor, log, analyze, profile, fingerprint, rate-limit, sandbox, challenge, throttle, block, suspend, terminate, or otherwise control any access to the Services that ZNF believes may involve an Agent or Automated Access.

ZNF may preserve, collect, and use for lawful business, evidentiary, security, fraud-prevention, contractual, compliance, and enforcement purposes any logs, headers, IP information, request patterns, device-linked data, account data, payloads, screenshots, cached content, order records, support records, review records, communication records, and related materials associated with actual or suspected violations of this Policy.

Upon request by ZNF, you must promptly:

(a) cease the relevant Agent activity immediately;
(b) identify the Agent, its operator, principal, owner, customer, and technical contact;
(c) identify all relevant domains, IP addresses, proxies, tools, providers, brokers, subprocessors, datasets, customers, and downstream recipients involved;
(d) preserve and produce relevant records, logs, prompts, scripts, configurations, model settings, datasets, and transaction records reasonably necessary to investigate or remediate the conduct;
(e) certify the deletion, de-indexing, or destruction of any ZNF Content, personal information, derivative datasets, embeddings, cached copies, or model-grounding materials obtained in violation of this Policy; and
(f) cooperate in good faith with ZNF’s efforts to investigate, contain, remediate, document, and prevent further violations.

Failure to cooperate fully and promptly shall constitute an independent material breach of this Policy.

14. Suspension, Revocation, Takedown, and No-Waiver

ZNF may, in its sole discretion and without prior notice, take any measure ZNF deems appropriate in response to actual or suspected violations of this Policy, including without limitation:

• blocking access;

• revoking any license or permission;

• suspending or terminating accounts, sessions, API access, or platform access;

• invalidating tokens or credentials;

• issuing cease-and-desist demands;

• sending takedown demands;

• notifying service providers, registrars, hosts, marketplaces, platforms, payment processors, carriers, or regulators;

• reporting conduct to law enforcement or civil authorities;

• preserving evidence; and

• pursuing legal, equitable, technical, or contractual remedies.

If ZNF requests that any Agent cease accessing, using, copying, indexing, training on, or interacting with any Service or ZNF Content, such request must be obeyed immediately.

ZNF’s failure to detect, challenge, block, or enforce against any particular Agent, request, or incident shall not constitute permission, acquiescence, waiver, estoppel, course of dealing, or waiver of any right with respect to that or any other conduct.

15. Indemnification

You agree to indemnify, defend, and hold harmless ZNF and its affiliates, owners, members, managers, officers, directors, employees, agents, licensors, suppliers, carriers, marketplaces, service providers, contractors, and representatives from and against any and all claims, demands, actions, investigations, proceedings, damages, liabilities, losses, judgments, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees and expert costs, arising out of or relating to:

(a) your Agent’s access to or use of any Service;
(b) any actual or alleged violation of this Policy, the TOU, or any other ZNF Legal Policy;
(c) any actual or alleged violation of law, regulation, platform rule, privacy obligation, intellectual-property right, publicity right, data-right, contract right, or third-party right by you or your Agent;
(d) any scraping, extraction, model-training, review manipulation, order abuse, fraud, privacy misuse, security event, or commercial interference involving you or your Agent;
(e) any claim that ZNF must investigate, defend, answer, or remediate because of your Agent’s conduct; or
(f) any downstream use, republication, sharing, sale, training, or exploitation of ZNF Content, personal information, or transaction-related data obtained by or through your Agent.

This indemnity survives termination and applies regardless of whether the conduct is characterized as contractual, statutory, tortious, regulatory, or otherwise, to the fullest extent permitted by law.

16. Disclaimers; Reservation of Rights; No Duty to Permit or Investigate

The Services, and any information, outputs, content, interfaces, or responses available through them, are provided subject to the disclaimers, risk-allocation provisions, warranty limitations, and limitation-of-liability provisions contained in the TOU and applicable ZNF Legal Policies.

Without limiting the foregoing:

(a) ZNF does not warrant that any Service is open, suitable, stable, available, machine-readable, indexable, API-compatible, error-free, complete, current, lawful to access for your purpose, or suitable for any automated use;
(b) ZNF has no duty to provide any Agent with access, continuity, notice, technical compatibility, historical availability, or operational support;
(c) ZNF has no duty to investigate, validate, or respond to any request, crawl, challenge, signal, or explanation from any Agent; and
(d) all rights not expressly granted are reserved by ZNF.

17. Governing Law; Arbitration; Venue; Injunctive and Provisional Relief

This Policy shall be governed by and construed in accordance with the laws designated in the TOU, including Florida law to the extent applicable, and subject to the Federal Arbitration Act and the dispute-resolution framework set forth in the TOU.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to this Policy, any Agent’s access to or interaction with the Services, or any related conduct, shall be resolved exclusively in accordance with the binding-arbitration provisions of the TOU, including any class-action waiver, jury-trial waiver, mass-arbitration procedure, venue provision, and survival clause stated therein.

Notwithstanding the foregoing, ZNF may seek temporary, preliminary, emergency, or permanent injunctive relief, specific performance, attachment, preservation relief, or other provisional remedies in any court of competent jurisdiction where necessary to:

• stop unauthorized access;

• prevent irreparable harm;

• preserve evidence;

• protect confidential or non-public information;

• protect personal information;

• protect intellectual property;

• prevent continued scraping, training, republication, impersonation, or security abuse; or

• enforce an arbitration agreement, arbitral award, cease-and-desist demand, or deletion obligation.

Nothing in this section limits any right ZNF has to seek confirmation, enforcement, modification, or vacatur of an arbitral award in the appropriate court as provided by law and the TOU.

18. Survival

Without limitation, the following provisions shall survive any termination, blocking, suspension, takedown, revocation, account closure, business relationship end, or cessation of Agent activity:

• definitions;

• ownership and reservation-of-rights provisions;

• review and content restrictions;

• privacy and data restrictions;

• anti-scraping and anti-training restrictions;

• evidence-preservation and cooperation obligations;

• deletion and de-indexing obligations;

• indemnification;

• disclaimers and limitations of liability;

• dispute-resolution provisions;

• venue and arbitration provisions; and

• all provisions which by their nature are intended to survive.

19. Contact for Permissions and Notices

Requests for written authorization for narrowly scoped automated access, or notices concerning this Policy, must be directed only through the contact channels designated by ZNF.

Unless ZNF states otherwise in writing, no request for permission shall be effective unless it is sent to the contact identified by ZNF for legal or technical access matters and expressly approved in writing by an authorized ZNF representative.

ZNF may reject, ignore, or defer any request for automated access in its sole discretion.

20. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.

GDPR STATEMENT / EEA-UK-SWITZERLAND PRIVACY NOTICE

Last Updated: January 1, 2026

1. Scope; Purpose; Relationship to Other ZNF Policies

This GDPR Statement / EEA-UK-Switzerland Privacy Notice (this “GDPR Notice”) applies solely to the extent Regulation (EU) 2016/679 (“EU GDPR”), the UK GDPR, the Swiss Federal Act on Data Protection, or another directly analogous EEA-, UK-, or Switzerland-specific data-protection law applies to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) with respect to the personal data processing activity at issue.

This GDPR Notice supplements, and must be read together with, ZNF’s:

• Privacy Policy;

• Terms of Use;

• Cookie Policy;

• Your Privacy Choices / Data Sharing Opt-out Notice;

• U.S. State Privacy Addendum;

• International Privacy Addendum;

• Digital Advertising & Analytics Policy;

• Information Security Policy & Responsible Vulnerability Disclosure Policy;

• Mobile Terms of Service;

• Purchases, Subscriptions & Pre-Orders Policy;

• Shipping & Delivery Policy;

• Cancelations, Returns, Refunds & Title Policy;

• Content Policy;

• Product Review Guidelines;

• Accessibility Statement;

• Legal Notice / Disclaimer Policy;

• Agent Terms / Automated Access Policy; and

• all other applicable legal notices, disclosures, and policies posted on ZNF’s Legal page,

as each may be amended from time to time (collectively, the “ZNF Legal Policies”). This integrated-policy structure is already reflected in your January 2026 policy set.

1.1 Order of precedence

If there is a direct conflict among ZNF Legal Policies on the same subject matter:

(a) the Terms of Use control with respect to arbitration, class-action waiver, limitation of liability, governing law, venue, evidentiary standards, survival, and other general risk-allocation provisions;

(b) this GDPR Notice controls with respect to privacy rights, disclosures, lawful bases, representative issues, complaint rights, and transfer mechanics specifically governed by the EU GDPR, UK GDPR, or Swiss law;

(c) the International Privacy Addendum controls with respect to non-U.S. privacy matters outside the EEA, United Kingdom, and Switzerland;

(d) the U.S. State Privacy Addendum and Your Privacy Choices / Data Sharing Opt-out Notice control with respect to U.S. state privacy rights, opt-out rights, browser-based privacy signals, sale/sharing/targeted-advertising issues, and similar state-law mechanisms;

(e) the Cookie Policy controls with respect to cookies, pixels, tags, SDKs, similar technologies, consent mechanisms, and browser/device-specific tracker disclosures;

(f) the Privacy Policy controls with respect to ZNF’s baseline privacy disclosures and general personal-information practices; and

(g) the more specific applicable ZNF policy additionally governs its own subject matter, including security, mobile communications, purchases, shipping, returns, content, reviews, accessibility, and automated access.

1.2 No overstatement; no waiver; no expansion beyond law

Nothing in this GDPR Notice shall be construed as:

• an admission that the GDPR, UK GDPR, Swiss law, or any foreign law applies in every circumstance, transaction, shipment, communication, or processing activity;

• a waiver of any exemption, threshold limitation, jurisdictional argument, defense, privilege, or lawful exception available to ZNF;

• an undertaking by ZNF to provide rights broader than those required by applicable law;

• a commitment to appoint a representative, establish local infrastructure, local hosting, local storage, or a country-specific presence except where legally required; or

• a waiver, limitation, narrowing, or override of any non-waivable right or remedy available under applicable law.

2. Controller Identity and Contact Details

For purposes of this GDPR Notice, and to the extent required by applicable law, the data controller is:

Z Natural Foods LLC
5407 N Haverhill Rd Unit 336
West Palm Beach, Florida 33407
United States
Email: GDPR@znaturalfoods.com
Phone: +1-561-242-1880

ZNF may also maintain additional topic-specific or jurisdiction-specific contact paths in its Privacy Policy, International Privacy Addendum, U.S. State Privacy Addendum, Cookie Policy, or other ZNF Legal Policies. Where a more specific request path is identified for a different privacy regime, users should follow the path designated for that regime.

3. Territorial Application; Jurisdictional Intent

ZNF is established in the United States and operates principally from West Palm Beach, Florida. ZNF’s customer base is primarily U.S.-centered, but ZNF also sells and ships internationally, including to Canada and other non-U.S. destinations, and uses carriers, logistics providers, customs intermediaries, marketplaces, payment processors, and service providers operating across multiple jurisdictions.

Accordingly, this GDPR Notice is intended to address only those processing activities that are properly governed by the EU GDPR, UK GDPR, or Swiss law, including where, for example, ZNF offers goods or services to individuals located in the EEA, the United Kingdom, or Switzerland, or otherwise processes personal data in a manner that brings the relevant activity within the valid territorial scope of those laws.

For clarity:

• EEA / UK / Switzerland matters are governed by this GDPR Notice;

• other non-U.S. privacy matters are governed by the International Privacy Addendum;

• U.S. state privacy matters are governed by the U.S. State Privacy Addendum and the Your Privacy Choices / Data Sharing Opt-out Notice; and

• the Privacy Policy remains the baseline disclosure document across the ZNF framework.

4. Representatives; DPO / Privacy Contact; No Implied Appointment

Where and only to the extent required by applicable law, ZNF may appoint an EU representative, UK representative, Swiss representative, data protection officer, or other legally required contact point for the processing covered by this GDPR Notice.

If such a representative or contact is required and has been appointed, the applicable identity and contact details may be published in:

• this GDPR Notice;

• the Privacy Policy;

• a jurisdiction-specific notice; or

• another applicable ZNF Legal Policy.

Unless and until such details are expressly published, nothing in this GDPR Notice shall be construed as an admission that a representative or DPO is legally required in every circumstance.

5. Scope of Covered Processing Activities

This GDPR Notice applies to personal data collected, received, generated, inferred, combined, stored, disclosed, transferred, or otherwise processed by or on behalf of ZNF in connection with GDPR-covered activities involving individuals in the EEA, the United Kingdom, or Switzerland, including, where applicable:

• ZNaturalFoods.com and related websites, landing pages, mobile experiences, checkout flows, and account features;

• retail / consumer and wholesale / B2B transactions placed online, by phone, by email, by chat, by invoice, by quote acceptance, through marketplace or platform channels, or through other lawful ordering methods;

• subscriptions, pre-orders, backorders, quote requests, invoice workflows, payment processing, fraud screening, and account administration;

• domestic and international shipping, local pickup, freight, export, import, customs, brokerage, delivery, and related logistics;

• customer-service, support, surveys, reviews, testimonials, safety complaints, returns, refund requests, and post-sale interactions;

• email, SMS/MMS, review, survey, and marketing interactions where permitted by applicable law;

• cookies, pixels, tags, SDKs, analytics, attribution, advertising, and related technologies, subject to the more specific cookie and privacy-choice disclosures in the ZNF Legal Policies; and

• service providers, processors, vendors, carriers, marketplaces, communications tools, fraud-prevention tools, hosting environments, and other business systems used to operate ZNF’s business.

6. Categories of Personal Data We May Process

Depending on how you interact with ZNF, and only to the extent relevant and reasonably necessary for the covered purpose, ZNF may process one or more of the following categories of personal data:

6.1 Identity and account data

Including name, username, customer number, account identifier, company name, business contact information, and similar identifiers reasonably necessary to identify a customer, account holder, business counterparty, or authorized pickup or shipping contact.

6.2 Contact data

Including billing address, shipping address, pickup contact information, email address, telephone number, consignee information, and other contact details reasonably necessary to communicate with you or administer the relevant transaction or relationship.

6.3 Order, transaction, commercial, and relationship data

Including products viewed, quoted, ordered, subscribed to, returned, exchanged, picked up, shipped, freighted, exported, or invoiced; quantities, prices, discounts, invoice information, quote information, order history, subscription history, customer-service history, and related transaction records.

6.4 Payment and anti-fraud data

Including payment status, processor references or tokens, payment authorizations, verification data, fraud-screening outputs, chargeback-related data, and information reasonably necessary to prevent fraud, abuse, unauthorized transactions, or account misuse. Nothing in this Notice is intended to state that ZNF stores full payment-card numbers, CVV/CVC values, or similar complete credentials except where lawfully handled by authorized processors or otherwise permitted by law and industry requirements.

6.5 Shipping, pickup, customs, freight, and logistics data

Including delivery instructions, carrier and tracking information, pickup scheduling and release details, signature or authorization data, customs-related data, freight or brokerage details, and information needed to investigate loss, delay, tampering, misdelivery, fraud, or related operational disputes.

6.6 Technical, device, browsing, and usage data

Including IP address, browser type, device identifiers, operating system, approximate geolocation inferred from browser or IP context, referral data, session activity, page interactions, cookie and tracker data, and related diagnostic, performance, security, anti-abuse, and usage information.

6.7 Communications, support, and relationship-management data

Including emails, chats, SMS/MMS messages, phone-call records or notes, support requests, survey responses, review submissions, complaint records, safety reports, attachments, and other correspondence or service history.

6.8 Marketing, preference, consent, and engagement data

Including email and SMS opt-in or opt-out status, consent records, cookie preferences, privacy-choice records, saved-cart or product-interest signals, language or communications preferences, and related campaign-engagement information.

6.9 Reviews, testimonials, surveys, and other user-submitted content

Including ratings, reviews, testimonials, survey responses, images, attachments, and other content submitted by you in connection with ZNF’s products, services, or communications, subject additionally to the Product Review Guidelines and Content Policy.

6.10 Business, wholesale, vendor, and counterparty data

Including company name, business contact data, quote and invoice data, tax or resale-related information, shipping-account information, and related business-verification or commercial-relationship data reasonably necessary to administer wholesale, freight, export, and other B2B dealings.

6.11 Compliance, legal, safety, and evidentiary data

Including records reasonably necessary for tax, accounting, customs, sanctions, product-safety review, recall handling, incident response, shipment investigation, evidence preservation, dispute resolution, fraud prevention, legal defense, or regulatory response.

6.12 Special categories of personal data / sensitive personal data

ZNF does not intentionally request or require special categories of personal data for ordinary retail, wholesale, shipping, or pickup activity. You should not submit data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data used for identification, health-related data, or data concerning sex life or sexual orientation unless specifically requested and lawfully required for a permitted purpose.

If such data is submitted without request, ZNF may delete, redact, restrict, or otherwise handle it as permitted by law and operational necessity.

6.13 Data minimisation and purpose limitation

ZNF may collect, use, combine, retain, and disclose only the categories of personal data reasonably necessary for the stated purpose, subject to lawful retention, evidentiary, compliance, fraud-prevention, and security needs.

7. Sources of Personal Data

ZNF may collect personal data from one or more of the following sources, depending on the interaction:

• directly from you, including when you browse, create an account, place an order, request a quote, subscribe, contact ZNF, submit a review, complete a survey, request support, coordinate a pickup, or otherwise communicate with ZNF;

• automatically from your browser, device, or interactions with websites, emails, SMS/MMS, reviews, cookies, trackers, or analytics tools;

• from service providers, including payment processors, ecommerce platforms, hosting providers, fraud-prevention vendors, shipping tools, communications vendors, review tools, analytics providers, and advertising providers;

• from carriers, freight brokers, customs intermediaries, pickup coordinators, logistics vendors, and related third parties involved in order administration, shipment, pickup, freight, export, or import;

• from marketplaces, social-commerce platforms, or third-party storefronts where ZNF acts as seller, merchant of record, content source, fulfillment party, or lawful controller of the relevant interaction;

• from business customers, employers, resellers, or other entities providing information in connection with wholesale, quote, invoice, freight, export, or account transactions;

• from publicly available or lawfully obtainable sources where reasonably necessary for verification, fraud prevention, compliance, sanctions screening, or legal defense; and

• from affiliates, partners, service providers, or other third parties where such collection or receipt is lawful and relevant to the covered processing activity.

8. Purposes of Processing and Legal Bases

ZNF processes personal data only where a lawful basis exists for the specific activity. Depending on the circumstances, more than one lawful basis may apply to a given processing activity.

8.1 Contract performance and steps taken at your request before entering into a contract

ZNF may process personal data where necessary to:

• create and manage accounts;

• accept, verify, process, fulfill, ship, deliver, export, import, or make available for pickup orders;

• administer quotes, invoices, subscriptions, pre-orders, backorders, freight arrangements, wholesale accounts, and related support requests;

• provide order confirmations, shipping notices, account notices, customer-service responses, and other transactional communications; and

• otherwise perform contractual obligations or take steps at your request before entering into a contract.

8.2 Compliance with legal obligations

ZNF may process personal data where necessary to comply with applicable legal or regulatory obligations, including obligations relating to:

• tax, accounting, bookkeeping, and financial recordkeeping;

• customs, trade, sanctions, import/export, shipping, and freight compliance;

• refunds, recalls, complaint handling, product-safety obligations, and regulatory response;

• privacy, data-security, incident-response, and records-retention obligations; and

• court orders, law-enforcement requests, or other legal process, subject to applicable law.

8.3 Legitimate interests

Subject to applicable law, and after considering the rights and interests of the individual, ZNF may process personal data where necessary for its legitimate interests or those of a relevant third party, including to:

• operate, secure, troubleshoot, monitor, and improve ZNF’s sites, systems, products, and services;

• detect, investigate, and prevent fraud, abuse, chargebacks, account misuse, cargo-claim abuse, unauthorized access, scraping, bot misuse, and security incidents;

• administer logistics, internal operations, customer support, vendor relationships, evidence preservation, and business continuity;

• evaluate and improve product offerings, packaging, shipping practices, customer experience, and service performance;

• preserve evidence, enforce agreements, defend claims, and protect ZNF, its personnel, customers, service providers, and operations; and

• conduct limited, proportionate direct marketing or business communications where permitted by law and not overridden by the individual’s rights and interests.

8.4 Consent

ZNF may process personal data based on consent where consent is the appropriate or required legal basis, including, where applicable:

• certain direct-marketing communications by email or SMS/MMS;

• certain non-essential cookies, pixels, tags, SDKs, or similar technologies;

• certain review, survey, promotional, or testimonial participation;

• certain sensitive-data processing where required by law; and

• other processing activities for which applicable law requires or favors consent.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8.5 Vital interests

In exceptional circumstances, ZNF may process personal data where necessary to protect the vital interests of a natural person.

8.6 Public task / official authority

ZNF does not ordinarily rely on public-task or official-authority processing for its standard commercial operations. If this basis is ever relied upon, it shall be interpreted narrowly and only to the extent specifically authorized by applicable law.

9. Recipients; Processors; Categories of Third Parties

ZNF may disclose, make available, transmit, or otherwise provide personal data, strictly as needed and subject to applicable law, to the following categories of recipients, processors, service providers, or third parties:

• payment processors, gateways, and financial-service providers;

• ecommerce, hosting, cloud, IT, software, cybersecurity, and infrastructure providers;

• customer-service, CRM, communications, messaging, review, survey, and support providers;

• carriers, freight brokers, customs intermediaries, warehouse or fulfillment partners, pickup coordinators, and related logistics providers;

• analytics, advertising, attribution, and marketing vendors, subject to applicable consent, opt-in, and opt-out requirements;

• legal counsel, accountants, auditors, insurers, consultants, and other professional advisors;

• regulators, courts, customs agencies, tax authorities, law-enforcement bodies, or other governmental authorities where required, appropriate, or legally justified;

• counterparties in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate confidentiality protections; and

• any other recipient where disclosure is reasonably necessary to perform a contract, protect ZNF’s rights, comply with law, investigate incidents, administer shipping or pickup, prevent fraud, or otherwise support lawful business operations.

Where applicable law requires it, ZNF may seek to use processors or service providers subject to contractual, organizational, technical, confidentiality, security, or audit-related controls appropriate to the processing at issue. However, nothing in this GDPR Notice shall be construed as a representation that every third-party provider, carrier, marketplace, or external system operates under identical controls, availability, or legal conditions.

ZNF does not sell personal data in a manner inconsistent with applicable law. Where a disclosure may be characterized under certain U.S. state laws as “sharing,” “targeted advertising,” or a similar regulated activity, those matters are additionally addressed through the Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, Digital Advertising & Analytics Policy, and related disclosures.

10. International Transfers; U.S. Processing; No Localization Commitment

ZNF is established in the United States and may use systems, processors, vendors, service providers, carriers, logistics providers, fraud-prevention vendors, hosting environments, analytics tools, communications tools, and business systems that process personal data in one or more jurisdictions, including the United States. Accordingly, personal data may be transferred to, stored in, accessed from, or otherwise processed in countries outside the EEA, the United Kingdom, or Switzerland.

Where applicable law requires safeguards for a covered cross-border transfer, ZNF may rely on one or more lawful transfer mechanisms, including where applicable:

• an adequacy decision or adequacy regulation recognized by the relevant authority;

• the European Commission’s Standard Contractual Clauses;

• the UK International Data Transfer Addendum, UK IDTA, or another UK-approved transfer mechanism;

• Swiss-recognized transfer tools or equivalent safeguards;

• supplementary contractual, technical, or organizational measures;

• a transfer risk assessment, comparable-protection assessment, or similar evaluation where required; and/or

• another transfer mechanism, derogation, exception, authorization, or safeguard recognized by applicable law.

Nothing in this GDPR Notice shall be construed as:

• a representation that personal data will be stored only in a specific country or region;

• a commitment to local hosting, local mirroring, local infrastructure, or data localization except where legally required;

• an admission that every transfer is a “restricted transfer” under every regime; or

• a waiver of ZNF’s right to use U.S.-based or globally distributed systems where lawful.

11. Data Retention; Preservation; Deletion; Suppression

ZNF retains personal data only for as long as reasonably necessary for the purposes described in this GDPR Notice, including for the time needed to:

• provide requested goods, services, support, account functionality, or commercial relationship management;

• complete transactions, subscriptions, freight arrangements, export/customs handling, shipping, delivery, or pickup;

• maintain tax, accounting, shipping, customs, anti-fraud, chargeback, product-safety, recall, incident, and legal records;

• investigate complaints, disputes, regulatory inquiries, suspected misuse, chargebacks, tampering, fraud, contamination, or security events;

• preserve evidence, comply with litigation holds, defend claims, enforce agreements, or protect ZNF’s rights; and

• comply with legal, contractual, regulatory, and recordkeeping obligations.

Where personal data is no longer reasonably needed, ZNF may delete, anonymize, aggregate, suppress, archive, redact, de-identify, or otherwise securely dispose of it, subject to lawful retention needs, evidence-preservation needs, fraud-prevention needs, product-safety obligations, and regulatory expectations.

12. Security; Incident Response; No Absolute Warranty

ZNF uses commercially reasonable technical, administrative, organizational, contractual, operational, and where relevant physical safeguards designed to protect personal data against unauthorized or unlawful access, misuse, alteration, disclosure, destruction, loss, disruption, fraud, or other compromise.

Such measures may include, where appropriate:

• access controls, role-based or need-to-know restrictions, and authentication controls;

• account, credential, and session protections;

• logging, monitoring, alerting, anti-abuse protections, and fraud-detection measures;

• patching, security hardening, configuration management, and vulnerability management;

• encrypted or otherwise protected transmission methods where appropriate;

• backup, recovery, and continuity measures;

• vendor oversight, incident handling, and evidence-preservation procedures;

• operational controls relating to pickup verification, shipment security, chargeback prevention, and abuse detection; and

• technical or operational restrictions applicable to automated or semi-automated interactions.

If ZNF becomes aware of a suspected or actual security, privacy, fraud, tampering, or related incident affecting covered data, systems, products, facilities, records, or rights, ZNF may investigate, assess, contain, mitigate, remediate, preserve evidence, restrict access, contact service providers or authorities, request additional verification, delay or intercept transactions, and provide notices where required or permitted by law.

However, no system, network, device, carrier, marketplace, provider, facility, or transmission method can be guaranteed to be completely secure or fail-safe. Accordingly, ZNF does not warrant absolute security, uninterrupted protection, or immunity from unauthorized access, loss, misuse, delay, tampering, contamination, or other compromise, subject always to any non-waivable rights under applicable law.

13. Data-Subject Rights

Subject to applicable law, the circumstances of the processing, verification requirements, and lawful limitations or exemptions, you may have one or more of the following rights:

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restriction of processing;

• the right to data portability;

• the right to object;

• the right to withdraw consent where consent is the legal basis; and

• rights relating to certain automated decisions, including profiling, where the legal conditions are met.

Not all rights apply in every situation, and ZNF may decline, limit, defer, or refuse a request where permitted or required by applicable law, including where necessary to protect the rights of others, preserve privileged or security-sensitive information, comply with legal-retention or evidentiary obligations, prevent fraud, or avoid disproportionate effort not required by law.

14. How to Exercise Rights; Designated Channels; Verification; Fees; Refusal

To exercise rights under this GDPR Notice, a requester should use the contact channels designated in the GDPR Notice and, where applicable, the relevant privacy request tools made available through ZNF’s website or linked privacy pages.

ZNF may require that rights requests be submitted through designated channels and may decline to treat the following as valid privacy-rights requests except to the extent required by law:

• public comments or public reviews;

• social-media messages;

• marketplace messages;

• general customer-service chats not designated for privacy rights;

• unsupported oral demands;

• incomplete or unverifiable requests; or

• requests sent to channels reserved for unrelated issues.

Before fulfilling a request, ZNF may take commercially reasonable steps to verify identity, confirm authority, and assess the scope of the request. Verification methods may vary depending on the nature of the data, the type of request, the sensitivity of the information, the risk of unauthorized disclosure, deletion, or fraud, and the relationship between the requester and ZNF. ZNF may also require proof of authority from an authorized representative acting on another person’s behalf.

ZNF will respond without undue delay and, in principle, within one month of receipt of a valid request, subject to any lawful extension for complex or numerous requests.

ZNF may refuse, limit, narrow, defer, or charge a lawful and reasonable fee for requests that are manifestly unfounded, excessive, repetitive, abusive, fraudulent, or otherwise lawfully restrictable.

If ZNF rejects all or part of a request, ZNF will generally explain the reason, subject to lawful limitations, and advise the requester of any available complaint or remedy options.

ZNF may provide a partial, redacted, summarized, or secure response where that is the legally appropriate form of response.

15. Complaints; Supervisory Authorities; Judicial Remedies

If you have a concern regarding ZNF’s processing of personal data, you are encouraged to contact ZNF first so that ZNF may attempt to review and address the matter.

However, nothing in this GDPR Notice limits or excludes any non-waivable right you may have to lodge a complaint with a competent supervisory authority, data-protection regulator, or other competent authority in your place of habitual residence, place of work, place of the alleged infringement, or other jurisdiction authorized by applicable law, or to seek a judicial remedy where such a remedy is provided by law.

16. Cookies, Analytics, Advertising, and Direct Marketing

ZNF may use cookies, pixels, tags, SDKs, web beacons, session tools, analytics tools, attribution tools, and similar technologies for functionality, security, fraud prevention, site performance, measurement, and, where permitted, personalization or advertising.

Where consent is required by applicable law, ZNF will seek, record, and manage consent for non-essential cookies or similar technologies through a consent banner, preference center, cookie controls, or another compliant mechanism.

Strictly necessary technologies may be used without consent where permitted by law for site operation, security, fraud prevention, and closely related essential functionality.

ZNF may also send marketing emails, SMS/MMS, or similar communications where permitted by law and subject to applicable consent, opt-in, revocation, and opt-out rules. You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication, updating preferences where available, replying STOP to eligible SMS messages, or contacting ZNF directly.

Opting out of marketing communications does not necessarily prevent ZNF from sending transactional, support, order, shipping, security, recall, safety, legal, or other non-marketing messages where such messages are permitted by law and operationally necessary.

17. Children and Minors

ZNF’s websites and services are not directed to children in circumstances that would knowingly require parental consent or other heightened protections under applicable law.

If ZNF learns that it has collected personal data from a child in a manner inconsistent with applicable law, ZNF may delete, restrict, or otherwise remediate that information as appropriate.

If ZNF ever offers a service directly to children in a jurisdiction where consent is the lawful basis and age thresholds apply, ZNF may use age-appropriate notices and obtain or verify parental authorization where required by law.

18. Relationship to Arbitration, Governing Law, and Mandatory Rights

This GDPR Notice is incorporated into ZNF’s Terms of Use and broader legal framework. To the fullest extent permitted by law, disputes arising out of or relating to this GDPR Notice, the Privacy Policy, or ZNF’s processing of personal data may be subject to the dispute-resolution, arbitration, governing-law, venue, limitation-of-liability, and class-waiver provisions set forth in the Terms of Use.

Notwithstanding the foregoing, nothing in this GDPR Notice, the Terms of Use, or any other ZNF Legal Policy shall be interpreted to waive, limit, restrict, or override any non-waivable right, remedy, complaint mechanism, supervisory-authority process, or statutory protection available to a data subject under applicable data-protection law. To the extent any arbitration, governing-law, venue, class-waiver, or similar clause would be unlawful, unenforceable, or inconsistent with mandatory data-protection law as applied to a particular claim, person, or jurisdiction, that clause shall be construed, limited, severed, or disapplied only to the minimum extent necessary, and the remainder of the ZNF Legal Policies shall remain in full force and effect.

19. Changes to This GDPR Notice

ZNF may revise, amend, supplement, or update this GDPR Notice from time to time to reflect changes in law, official guidance, business operations, vendors, data flows, product offerings, risk posture, or compliance requirements.

The updated version will be posted on the applicable ZNF legal page with a revised “Last Updated” date. To the extent required by law, ZNF will provide additional notice or obtain renewed consent for material changes.

20. Contact Information

Z Natural Foods LLC
5407 N Haverhill Rd Unit 336
West Palm Beach, Florida 33407
United States
Email: GDPR@znaturalfoods.com

21. Final Acknowledgment; Integrated Legal Framework; Questions; Dispute Resolution

Thank you for reviewing this Policy. This Policy explains important rights, obligations, disclosures, restrictions, procedures, and risk allocations that apply to Z Natural Foods LLC (“ZNF,” “we,” “us,” or “our”) and to each person, entity, customer, visitor, purchaser, recipient, service provider, marketplace participant, reviewer, content submitter, automated system, bot, crawler, scraper, agentic tool, or other party that accesses, uses, purchases from, submits information to, communicates with, or otherwise interacts with ZNF, our Sites, Products, Services, systems, facilities, content, communications, or legal-policy framework.

This Policy is part of ZNF’s integrated legal framework and must be read together with ZNF’s Terms of Use and all other legal policies, notices, addenda, statements, guidelines, and disclosures posted on or linked from ZNF’s Legal page, currently available at https://www.znaturalfoods.com/pages/legal (collectively, the “ZNF Legal Policies”), each as amended, supplemented, restated, or replaced from time to time. The ZNF Legal Policies include, without limitation and as applicable, the Terms of Use, Privacy Policy, Cookie Policy, Your Privacy Choices / Data Sharing Opt-out Notice, U.S. State Privacy Addendum, International Privacy Addendum, GDPR Statement / EEA-UK-Switzerland Privacy Notice, Legal Notice / Disclaimer Policy, Purchases / Subscriptions / Pre-Orders Policy, Shipping & Delivery Policy, Cancelations / Returns / Refunds & Title Policy, California Proposition 65 Notice, Accessibility Statement, Mobile Terms of Service, Content Policy, Product Review Guidelines, Digital Advertising & Analytics Policy, Information Security Policy & Responsible Vulnerability Disclosure Policy, DMCA Compliance Statement & Copyright Infringement Policy, Agent Terms & Automated Access / Bot Policy, and any other policy, notice, addendum, disclosure, or guideline made available by ZNF.

To the fullest extent permitted by applicable law, the ZNF Legal Policies are incorporated by reference into this Policy and into ZNF’s Terms of Use. If there is a direct conflict among ZNF Legal Policies, the Terms of Use control with respect to arbitration, class-action waiver, governing law, venue, limitation of liability, warranty disclaimers, damages exclusions, evidentiary standards, survival, enforcement, and other general risk-allocation provisions. The more specific topic-specific ZNF Legal Policy controls with respect to its particular subject matter, including, as applicable, privacy, cookies, advertising, mobile messaging, purchases, subscriptions, pre-orders, shipping, returns, title, accessibility, content, reviews, intellectual property, security, automated access, and jurisdiction-specific privacy rights. Any transaction-specific checkout disclosure, order disclosure, consent notice, or legally required jurisdiction-specific notice controls only for the specific matter disclosed and only to the extent required by applicable law.

If you have questions about this Policy, please contact ZNF Customer Care or use the topic-specific contact method identified in the applicable ZNF Legal Policy. Questions, customer-service communications, marketplace messages, reviews, social-media posts, informal comments, or other communications do not waive, modify, limit, or amend any ZNF Legal Policy, any dispute-resolution requirement, any limitation of liability, any defense, any privilege, or any right or remedy available to ZNF, unless ZNF expressly agrees otherwise in a written amendment signed by an authorized ZNF representative.

If any concern, claim, controversy, or dispute arises out of or relates to this Policy, any ZNF Legal Policy, any ZNF Site, Product, Service, order, communication, content, review, submission, automated access, privacy matter, security matter, delivery, return, refund, payment, marketplace interaction, or other relationship with ZNF, you must follow the Initial Dispute Resolution process and the Binding Individual Arbitration requirements set forth in ZNF’s Terms of Use, including any applicable class-action waiver, jury-trial waiver, venue provision, governing-law provision, mass-arbitration procedure, and survival provision, except only to the limited extent a non-waivable law requires otherwise.

Your access to, browsing of, use of, purchase from, order placement with, receipt of products or services from, submission of information or content to, communication with, enrollment in, continued interaction with, or automated or agentic access to any ZNF Site, Product, Service, system, content, communication, or channel constitutes acknowledgment of this Policy and the ZNF Legal Policies to the fullest extent permitted by law. Where affirmative consent, opt-in, opt-out, notice, or other specific procedure is required by applicable law, ZNF may rely on the legally required method for that specific context. Nothing in this Policy or any ZNF Legal Policy is intended to waive, limit, restrict, or override any right or obligation that cannot lawfully be waived, limited, restricted, or overridden.

By using, purchasing from, communicating with, submitting to, accessing, or otherwise interacting with ZNF through any channel, you acknowledge that you have had an opportunity to review this Policy, the Terms of Use, and the other ZNF Legal Policies available on the Legal page, and that your relationship with ZNF is governed by the then-current versions of those policies to the fullest extent permitted by applicable law.